Enterprise Applications

Customer satisfaction sets businesses apart - for better or for worse. And because it has become such a major competitive differentiator, you've got to deliver a memorable customer experience every time.

Discover what you need to know about application performance management in this compilation of whitepapers, analyst reports and articles from IDG.

It's time to take control, increase efficiency, and simplify operations by leveraging a unified fabric.

Due to its integration into every aspect of your business, any lack of availability of your SAP® application, or its underlying data, represents a serious threat to your ability to deliver your products and services to your customers. Learn the unique issues related to High Availability and Disaster Recovery in your SAP environment.

The ability to deliver and assure optimum availability to clinical systems and data is critical to the success of healthcare organizations. As providers become increasingly dependent on electronic medical records and medical delivery technologies, they must keep those applications, databases and networks available and accessible-no matter what. This white paper shows how information availability solutions ensure the availability and accessibility of AIX data and applications, regardless of planned or unplanned interruptions.

APM and resource performance management best practices are shown to enable true end-to-end application service for heterogeneous environments, including distributed and mainframe. Increase the performance of your datacenter with this white paper now.

In this part of the APM series, application performance management is explored in a network-dependent application delivery model. Learn about setting appropriate goals, establishing baselines and improving overall application performance through network management.

Virtualization is a top priority for SMBs. This Forrester research examines the four stages of virtualization deployment. Forrester highlights their key findings and makes concrete recommendations on how SMBs can accelerate successful virtualization adoption and avoid common mistakes

This Forrester report examines how small and mid-size businesses (SMBs) can take virtualization to the next level of maturity and realize gains beyond consolidation. It offers recommendations on how SMBs should approach the server and network infrastructure and explains how to build a virtualization roadmap.

Learn how your company can benefit from VoIP, as well as receiving free customized, no obligation, Business VoIP quotes and see how VoIP would benefit your business.

Examine the 5 unique requirements that virtualization imposes on hardware, and discover how the next generation of HP's ProLiant server line can deliver virtualized, efficient data centers, rapid ROI and lower operational expenses.

Discover how you can solve your most pressing data center challenges - consolidation, sprawl, power consumption - while installing the fundamental architecture that will be the foundation of the virtualized, efficient and scalable data center of the future - and deliver ROI in as little as 2 months.

This slide version of a recorded event delivers key findings of an in-depth consumer survey studying travel Web site functionality and conversion rate satisfaction. Host Margaret Rivera of Akamai and presenter Caroll Rheem, Director of Research at PhoCus Wright, define best practices for fast, reliable travel Web sites.

DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.

Read what two industry veterans have to say about the advantages and disadvantages of all-in-one vs. best-of-breed offerings - Don Van Doren, president of Vanguard Communications, and Joe Staples, chief marketing officer for Interactive Intelligence.

To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.

Read how taking five straightforward steps to BPA planning can root out inefficiencies to improve key processes and give your business a clear competitive advantage.

Read about best practices that can help your organization build success into each process it automates, from a process automation expert.

Read why the CaaS offering from Interactive Intelligence delivers a positive ROI from the start.

Follow 10 best practices from industry leader CFI Group, and your surveys will produce the precise feedback data your contact center needs to improve satisfaction drivers and, ultimately, the service experience for every customer.

Read about five migration checkpoints that will make your move to VoIP the right one.

Learn about best practices for monitoring, recording and scoring agents to achieve and substantiate compliance, and more importantly to prevent exorbitant fines.

This document provides a high-level technical description of this platform and illustrates how it can act as the foundation not only for IP communications, but for comprehensive process automation in organizations of all types and sizes.

Desktop virtualization isn't a mere fad or industry hyperbole. ESG research indicates that large organizations are actively deploying desktop virtualization technology. But why are enterprises jumping on the virtual desktop bandwagon? How are they measuring success? What about endpoint security? Will desktop virtualization make this situation better or worse-and why? Find out in this complimentary white paper.

Today's enterprises are virtualizing desktops to lower costs and increase efficiency, but their endpoint security may not be prepared to safeguard them during this transition. Virtual desktops are as vulnerable to threats as their physical counterparts, especially when they are accessing the web. With over 2400 new malware attacks hitting per hour, physical and virtual endpoints are under increasing attack. To defend both, enterprises need a virtualization-aware solution designed to maximize security without compromising the performance and cost benefits of their virtual desktop infrastructure.