GoToAssist Corporate: Remote Support Made Easy

Citrix Online

Customer satisfaction sets businesses apart - for better or for worse. And because it has become such a major competitive differentiator, you've got to deliver a memorable customer experience every time. Citrix® GoToAssist® Corporate™ is the comprehensive and secure remote-support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. With GoToAssist Corporate's suite of integrated service-delivery tools, you can easily deliver a memorable customer experience with every contact. GoToAssist Corporate customers consistently report:

  • Increased first-call resolution rates by as much as 70 percent
  • Reduced incident-handling times by up to 95 percent for complex cases
  • Thousands of pounds saved in travel costs

Tags : citrix online, gotoassist corporate, remote support, customer satisfaction, integrated service-delivery, quality of service, team collaboration, live chat
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Published:  Jul 28, 2010
Length:  4
Type:  whitepaper

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