Wireless Communications White Papers Wireless Communications Transfer Protocol (WCTP) is the method used to send messages to wireless devices such as pagers on NPCS (Narrowband PCS) networks. It uses HTTP as a transport layer over the World Wide Web.
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By: Rapid7
Published Date: Jan 10, 2013
In a January 2012 market research study, 71 percent of the businesses surveyed said that mobile devices have caused an increase in security incidents.
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Push is a staggeringly powerful, permission-based, mobile customer communication channel. Leveraging push effectively inherently demands particular rules of engagement. Learn the "7 Rules of Good Push" and see numerous examples in this useful primer from Urban Airship, the world's largest push messaging provider. A must-read for marketers.
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How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
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By: Polycom
Published Date: Apr 30, 2013
Those of us who have been a part of high performing, innovative teams know the exhilaration of reducing time-to-market, cutting out unnecessary processes and costs, and simply producing better products for our customers through improved collaboration. So how do we create those innovative teams, who not only vastly improve our business but also energize our workers?
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By: Polycom
Published Date: Apr 30, 2013
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
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By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.
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Successful mobile apps, especially enterprise mobile apps, typically need to interact with a well-architected set of back-end services, but most mobile app developers are more skilled at client-side front-end development. Enter mobile back-end-as-a-service (BaaS), a new set of hosted platforms that addresses the gap between front-end development proficiency and back-end infrastructure requirements. Enterprise-class back-end-as-a-service addresses scalability while providing an integration platform into existing enterprise services. Use this research as your guidebook to navigating the emerging BaaS landscape.
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Ricoh Canada’s Director of Infrastructure and Operations speaks about his enthusiasm for BlackBerry® 10 devices, his findings after testing BlackBerry® Enterprise Service 10, and plans to port a field service application to the new platform.
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McCain Foods Ltd. and Air Canada are long-time BlackBerry® customers. In this short video, senior IT leaders from both companies explain why they see BlackBerry® 10 as the natural evolution of their mobile strategy.
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Leverage your investment in BlackBerry® solutions. Through to December 31, 2013, organizations purchasing BlackBerry® 10 smartphones can trade up their existing BlackBerry Enterprise Server licenses one-for-one – free.
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BlackBerry® 10 is an entirely new mobile computing platform that removes many of the barriers that slow down other devices. Here are just a few of the reasons end users love BlackBerry 10.
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Find out about the challenges companies are encountering in the face of the four Cs: Compliance, Control, Cost and Consumerization. And, learn what businesses can glean from the public sector about best-practice Enterprise Mobility Management (EMM).
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There’s a lot to know about BlackBerry® 10. In this webcast, specialists from BlackBerry® answer the most common – and most important – questions BlackBerry customers are asking.
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Find out how to take advantage of special services, tools and offers – so your organization can make the most of BlackBerry® 10 from day one.
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Installing BlackBerry® Mobile Fusion, upgrading licenses, preparing apps and more – learn how to make your organization’s transition to BlackBerry® Enterprise Service 10 smooth and seamless.
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By: AppNeta
Published Date: Jan 22, 2013
Organizations need to be more proactive in their approaches to designing and deploying unified communications solutions. This best practices guide will provide tips to eliminate surprises, and give you a few key steps to ensure top performance.
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By: CDW
Published Date: Dec 03, 2012
Smartphone, tablet computer and ultrabook purchases number in the hundreds of millions per year. This onslaught of devices underscores the move to mobility in many organizations. Read on to learn how CDW helps in building end to end mobile strategy.
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By: Webex
Published Date: Dec 03, 2012
Enabling real-time collaboration to connect global employees and virtual teams is a growing trend among organizations seeking a competitive advantage.
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By: CDW
Published Date: Dec 03, 2012
The fact is that IT may be in the dark about who is using mobile devices to access company data.
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Asking the right phone system buying questions before making a purchase can save you substantial money, alert you to phone system limitations, and ensure that your phone system quality is as you expect it to be. Because not all of us are phone system experts, or are involved in phone system implementations, it is critical to know the questions experts ask before investing in an expensive business phone system
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For anywhere, anytime, any-device mobile engagement, implementing a stateless architecture calls for building protection in the application layer, moving from device management to risk-based device inspection, performing real-time threat detection and mitigation, and leveraging cloud technologies.
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Following the sale of a company division housing its corporate data center, Source Interlink had to relocate core IT operations. Teaming with CDW, they were able to not only relocate, but lower capital and operating costs, reduce
their carbon footprint, and increase efficiency.
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Read about how Symantec provides the security needed to protect valuable information without hindering productivity. This white paper documents how Symantec helps identify, authorize, inspect and protect, so companies feel comfortable with their employees working from anywhere and from any device.
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As with many enterprises today, your data center houses critical IT components that your business depends on. But are they fully secure and protected from potential threats such as intruders or natural disasters? A data recovery plan is very important to be fully prepared in the event of a disaster.
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