Smart Phones White Papers

A smartphone or sphone is any electronic handheld device that integrates the functionality of a mobile phone, personal digital assistant (PDA) or other information appliance. This is often achieved by adding telephone functions to an existing PDA (PDA Phone) or putting "smart" capabilities, such as PDA functions, into a mobile phone. A key feature of a smartphone is that additional native applications can be installed on the device. The applications can be developed by the manufacturer of the handheld device, by the operator or by any other third-party software developer.
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By: destinationCRM.com     Published Date: Dec 10, 2014

Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.

Tags : customer channel, social media, contact centers, crm, customer relationship management, cem, customer service, facebook
    
By: CA Technologies     Published Date: Oct 08, 2014

In this Gigaom Research Webinar, we will examine the impact mobility has had on application development, the pain points experienced when businesses try to manage mobile development across the enterprise, and the role automation, DevOps and other rapid development tools play in moving IT from inhibitor to enabler.

Tags : ca technologies, mobile applications, application development, mobile apps, apps, mobile development, devops, mobile computing
    
By: Centrify Corporation     Published Date: Sep 16, 2014

The major trends challenging IT organizations today are the increasing dissimilarities and hybridization of platforms inside and outside the organization. And the rush to deploy SaaS applications and the explosion in smart phone and tablet devices that users are bringing to work for personal productivity. This fractured identity environment results in significant management challenges for IT, and frustration and lower productivity for users forced to remember multiple usernames and passwords. Unified identity architecture ensures your on-premise Active Directory infrastructure can be securely leveraged to quickly bring servers (UNIX, Linux, and Windows), applications (on-premise, SaaS, and mobile) and endpoints (Mac and Mobile devices) into line with security best practice and compliance. This paper will cover the practical path of unified identity management across multiple platforms including data center, cloud, and mobile.

Tags : data center, cloud and mobile, saas applications, smart phone and tablet devices, directory infrastructure, path to unified identity, password management, mobile data systems
    
By: ServiceNow     Published Date: Mar 27, 2014

Eight top considerations on how to add mobile capabilities and support successfully, with the first three focusing on adding mobile views and functionality to business applications, the next three focusing on using increased mobility to help reinvent IT, and the final two bringing it all together.

Tags : simplify mobility, mobile capabilities, mobile views, functionality, business applications, connectivity, mobile computing, mobile data systems
    
By: Box     Published Date: Mar 13, 2014

This recorded webinar discusses the latest challenges with BYOD (Bring Your Own Device) faced by today's organizations and recommendations on how to move forward with a BYOD workforce.

Tags : box, byod, mobile devices, iphone, android, mobile workers, mobile workforce, remote management
    
By: Kaspersky     Published Date: Feb 14, 2014

If businesses are to benefit from the potential productivity gains offered by increased mobile access – and employees are able to enjoy the convenience of BYOD – security and IT departments are faced with having to ensure their business is protected against all the new mobile security threats.

Tags : mobile security, secure networks, mobile, smartphone, iphone, mobile data, access control, security management
    
By: Plantronics     Published Date: Sep 17, 2014

This paper provides advice, amassed through years of experience in UC rollouts, to help you to avoid the danger of under-adoption among your workforce.

Tags : unified communications, uc platforms, uc adoption, plantronics, bluetooth, mobile workers, smart phones, wifi
    
By: Plantronics     Published Date: Sep 17, 2014

This guide provides 10 important steps to selecting the right voice tools for you and your colleagues.

Tags : voice tools, choosing the right voice tools, plantronics, bluetooth, mobile workers, smart phones, wireless application software, wireless communications
    
By: MicroStrategy     Published Date: Sep 09, 2014

Improve revenue, loyalty, and productivity while controlling costs. It’s a given: Most shoppers are now armed with a mobile device when they enter a retail store. They are highly informed and expect retail employees they interact with to be at least, if not more knowledgeable about a store’s products, promotions, and services. This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology to: Enhance customer experience Drive sales Boost customer loyalty Achieve operational efficiencies Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.

Tags : mobile apps, customer experience, customer loyalty, operational efficiencies, mobile technology, sales lift, customer loyalty, best practices
    
By: TIBCO     Published Date: Aug 18, 2014

Today, the open API is one of the most powerful sources of competitive advantage. It comes down to the potential of your data and services. Download this new eBook to learn how a well thought-out API strategy can help you compete and grow in new ways.

Tags : tibco, api, byod, end user intelligence, business intelligence, byod, mobile device users, business strategy
    
By: Box     Published Date: Aug 13, 2014

This paper breaks down the main features of the Box mobile app

Tags : box, mobile content experience, sales mobility, presentation software, work on the go, enterprise applications, web service security, mobile computing
    
By: Adobe     Published Date: Aug 05, 2014

IT decision-makers can use this analysis to better understand the modern workers they’re supporting, with the objective of making them more productive and better aligned with corporate objectives.

Tags : adobe, adobe systems, byod, collaboration, modern workforce, workforce management, mobile devices, mobile workers
    
By: CA Technologies     Published Date: Aug 01, 2014

This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, customer interaction service
    
By: CA Technologies     Published Date: Aug 01, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, customer interaction service
    
By: Citrix     Published Date: Jul 25, 2014

This paper presents 10 key points to consider as you develop your enterprise mobility strategy, encompassing security, user experience, IT operations and BYOD.

Tags : citrix, enteprise mobility, mobile workers, byod, remote access, end point security, mobile security, mobile application management
    
By: Citrix     Published Date: Jul 25, 2014

After its extensive vendor evaluation, Gartner has recognized Citrix as a Leader, highlighting strengths in its mobile app portfolio that improve the user experience.

Tags : mobility management, citrix, mobile app, network security, remote access, mobile workers, smart phones, wireless infrastructure
    
By: Citrix     Published Date: Jul 25, 2014

Managing mobile devices, data and all types of apps—Windows, datacenter, web and native mobile—through a single solution.

Tags : enterprise, mobility, challenge, data, windows, datacenter, web, solution
    
By: Citrix     Published Date: Jul 25, 2014

Android, iOS and Windows-based mobile devices—including smartphones, tablets and everything in between—have transformed enterprise computing, providing new mobility and flexibility for people and IT. At the same time, they compound the challenge of maintaining effective security and privacy of business information. Read this Citrix technical how-to guide—updated for Android 4.4, iOS 7.1, and Windows Phone.

Tags : enterprise information, secure, android, apple ios, microsoft window tablets, flexibility, mobile workers, smart phones
    
By: Citrix     Published Date: Jul 25, 2014

Smartphones, tablets and other mobile devices increase productivity by accelerating decision making and responsiveness. As a result, the number of business users relying on corporate and bring-your-own (BYO) mobile devices continues to grow rapidly—with email serving as the primary app to service customers and facilitate collaboration.

Tags : email, mobile, collaboration, smartphone, tablets, productivity, access control, mobile workers
    
By: Citrix     Published Date: Jul 25, 2014

Learn how Citrix XenMobile can empower your organization to move from traditional corporate issued BlackBerry devices to any user-owned mobile device without sacrificing security and control.

Tags : blackberry, byod, citrix xenmobile, control, security, mobile computing, mobile workers, smart phones
    
By: Citrix     Published Date: Jul 25, 2014

Discover how IT can easily manage the ever-expanding diversity of mobile devices and platforms and expand their value by focusing on managing business content with a complete enterprise mobility management solution.

Tags : mobility, management, boyd, secure app, data delivery, security management, smart phones, secure content management
    
By: Citrix     Published Date: Jul 25, 2014

According to nearly every analyst study, security is the primary inhibitor to both enterprise mobility and bring-your-own-device (BYOD) programs, and 17% of enterprises have already experienced a mobile breach. Yet the opportunities they present and a workforce reluctant to give up using their devices for work means taking your enterprise mobile is not something you can avoid. But you can do it safely. This white paper from Citrix provides a checklist to follow to ensure your company can embrace enterprise mobility securely.

Tags : enterprise mobile, executive checklist, security, byod, network security, mobile workers, smart phones, it spending
    
By: Bazaarvoice     Published Date: Jul 24, 2014

Join Bazaarvoice Client Success Directors as they share proven best practices from some of the world’s best brands including DELL, Bare Escentuals, Dillards, Urban Decay, BuyaGift, Microsoft and more.

Tags : bazaarvoice, holiday sales, holiday shopping, customers, christmas shopping, xmas, online shopping, retail
    
By: Riverbed     Published Date: Jul 18, 2014

Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!

Tags : riverbed, unified communications, communication costs, enterprise video technologies, employee collaboration, remote access, mobile computing, mobile workers
    
By: Citrix     Published Date: Jul 17, 2014

This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.

Tags : citrix, xenapp, mobile workers, mobile workforce, desktop management, virtual desktop, virtualization, roi
    
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