Oracle White Papers

Oracle Corporation is one of the major companies developing database management systems, tools for database development, middle-tier software, enterprise resource planning software, customer relationship management software and supply chain planning software.
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By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: Apr 22, 2015

This eBook reveals the benefits of adopting a cloud-based ERP for your business.

Tags : erp, oracle erp cloud, erp cloud solutions, enterprise resource planning, integrated applications, cloud computing, saas, modernizing finance
    
By: Oracle     Published Date: Apr 22, 2015

This paper explores the benefits of modern EPM tools for finance organisations.

Tags : enterprise performance management, epm, finance, epm trends, finance leaders, cloud computing, mobile technology, big data finance
    
By: Oracle     Published Date: Apr 22, 2015

This eBook reveals the benefits of adopting a cloud-based ERP for your business.

Tags : erp, oracle erp cloud, erp cloud solutions, enterprise resource planning, integrated applications, cloud computing, saas, modernizing finance
    
By: Oracle     Published Date: Apr 22, 2015

This e-book explores how Oracle ERP Cloud can support your organisation and help you overcome key financial challenges, today and into your future.

Tags : finance, role of finance changing, digital, big data, mobile networking, social media, oracle, erp cloud
    
By: Oracle     Published Date: Apr 22, 2015

This white paper distills six rules that modern CFOs worldwide are adopting to attract, retain and nurture finance talent with the skills needed to put finance at the heart of data driven business decision making across the enterprise.

Tags : digital, finance, modern finance, finance departments, attract finance talent, big data, cfos, modern business challenges
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: Apr 22, 2015

This eBook reveals the benefits of adopting a cloud-based ERP for your business.

Tags : erp, oracle erp cloud, erp cloud solutions, enterprise resource planning, integrated applications, cloud computing, saas, modernizing finance
    
By: Oracle     Published Date: Apr 22, 2015

This eBook reveals the benefits of adopting a cloud-based ERP for your business.

Tags : erp, oracle erp cloud, erp cloud solutions, enterprise resource planning, integrated applications, cloud computing, saas, modernizing finance
    
By: Oracle     Published Date: Apr 22, 2015

This e-book explores how Oracle ERP Cloud can support your organisation and help you overcome key financial challenges, today and into your future.

Tags : finance, role of finance changing, digital, big data, mobile networking, social media, oracle, erp cloud
    
By: Oracle     Published Date: Apr 22, 2015

This e-book explores how Oracle ERP Cloud can support your organisation and help you overcome key financial challenges, today and into your future.

Tags : finance, role of finance changing, digital, big data, mobile networking, social media, oracle, erp cloud
    
By: Oracle     Published Date: Apr 22, 2014

Forbes Article: Oracle Sales Cloud is the Secret Sauce Behind Oracle's Success

Tags : oracle sales cloud, forbes, sales automation, oracle, cloud computing
    
By: Oracle     Published Date: Apr 22, 2014

Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.

Tags : customer service, marketing, relevant interaction, effective nbos, oracle
    
By: Oracle     Published Date: Apr 22, 2014

Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams.

Tags : sales performance, sales management, crm, nucleus, coaching, motivation, oracle
    
By: Oracle     Published Date: Apr 22, 2014

Pink talks to Profit about what he learned in the process: what surprised him most, how his research has influenced his own behavior, and why he says we all need to re-imagine what a successful salesperson looks like.

Tags : sales, daniel pink, to sell is human, salesperson traits, characteristics, oracle
    
By: Oracle     Published Date: Apr 22, 2014

3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.

Tags : customer service, customer satisfaction, oracle, guide, a little extra service, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Apr 22, 2014

This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors.

Tags : cloud services, trends, cloud services, oracle, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Apr 22, 2014

This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are  evolving to meet new consumer demands, and providing  recommendations for both enterprises and vendors.

Tags : customer experience, interaction, 2013 trends, customer interaction service, customer relationship management, customer satisfaction, customer service, oracle
    
By: Oracle     Published Date: Apr 22, 2014

Oracle evaluate SaaS and provide 5 reasons why it should be considered for your business applications.

Tags : business applications, saas, cloud computing, oracle
    
By: Oracle     Published Date: Apr 22, 2014

Oracle provide a report on the 5 Things to Look for in a Cloud Provider When it Comes to Security

Tags : cloud provider, security, guide, to the clousq, oracle, cloud computing, infrastructure
    
By: Oracle     Published Date: Apr 22, 2014

This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.

Tags : customer service, service in the cloud, cloud computing, oracle, customer interaction service, customer relationship management, customer satisfaction
    
By: Oracle     Published Date: Apr 22, 2014

Oracle provide a report on creating a superior customer experience online.

Tags : customer experience, creating a superior experience, oracle, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Apr 22, 2014

An executive brief on customer experience: Empowering People. Powering Brands. With Oracle Service Solutions.

Tags : customer experience, customer services, oracle, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Apr 22, 2014

This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX

Tags : customer service, customer experience, measuring customer experience, kpi, customer interaction service, customer relationship management, customer satisfaction, oracle
    
By: Oracle     Published Date: Apr 22, 2014

This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.

Tags : customer service, customer satisfaction, knowledge management, best practice, customer interaction service, customer relationship management, oracle
    
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