Networking White Papers

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By: destinationCRM.com     Published Date: Dec 10, 2014

Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.

Tags : customer channel, social media, contact centers, crm, customer relationship management, cem, customer service, facebook
    
By: CenturyLink     Published Date: Oct 30, 2014

DevOps is a hot topic inside many Enterprise IT organizations today, because of the operational and development efficiencies it can bring. Join Gigaom Research and our sponsor CenturyLink for “DevOps, Weaving Development and Operations Together in the Enterprise,” a free analyst webinar on Thursday, October 30th, 2014 at 10 a.m. PT.

Tags : devops, centurylink, application integration, knowledge management, operations, network performance management, best practices, database development
    
By: VCE     Published Date: Oct 16, 2014

Learn how a true Cconverged Iinfrastructure will enable your organize to achieve rapid, cost-effective private cloud deployments and see the six benefits that this will provide for your business.

Tags : vce, converged infrastructure, networking, it management
    
By: Aruba Networks     Published Date: Oct 13, 2014

In vielen Unternehmen steht ein Umstieg auf den neuen WLAN-Standard 802.11ac bevor, der den Nutzern eine deutliche Beschleunigung der Datenübertragung verspricht. Erfahren Sie hier, wie die technischen Details von 802.11ac aussehen und welche Faktoren Sie bei der Migration beachten sollten.

Tags : wlan-standard 802.11ac, 80-mhz-technologie, dichte der access point, networking
    
By: Verint     Published Date: Oct 07, 2014

Quality assurance remains an essential and mission-critical business function that must be done on a consistent basis. Speech and text analytics alters and enhances the process by giving companies a way to review as much as 100% of their interactions on a timely and consistent basis. Now that there is a more scientific, accurate and cost-effective way to do QA, it’s time for companies to update and invest in these programs with new technologies and best practices.

Tags : analytic, assurance, power, harnessing, improve, quality, business, interaction
    
By: Verint     Published Date: Oct 07, 2014

For nearly 30 years, contact center quality monitoring has been an established process, performed essentially the same way by many—if not most—organizations. But much has changed in three decades. Today’s customers have become the final arbiters of what constitutes quality by virtue of the collective power of social media, and traditional quality metrics may no longer align with what consumers actually want or expect. What challenges does this pose to traditional quality monitoring programs? And how can contact centers evolve their quality monitoring and assurance processes to meet these new challenges?

Tags : quality, next steps, management, decade, customers, challenges, monitoring, assurance
    
By: Workday     Published Date: Oct 06, 2014

Définition du véritable SaaS et des bénéfices pour votre entreprise

Tags : saas manifesto, in the cloud, saas security, saas definition, networking, storage, web service security, mobile data systems
    
By: Thawte     Published Date: Oct 06, 2014

Learn about how digital certificates with SGC technology are able to step-up encryption levels for certain browsers to 128-bits. A discussion of the business benefits of deploying SGC certificates is also included.

Tags : network security, encryption, internet security, ssl
    
By: Workday     Published Date: Oct 06, 2014

Comment reconnaître les applications et fournisseurs de solutions Cloud efficaces

Tags : the cloud, cloud providers, cloud computing, modern saas, mobile computing, mobile data systems, virtualization, mobile device management
    
By: Damballa     Published Date: Oct 03, 2014

Analyst firm Frost & Sullivan advise that enterprises can’t take their eye off network-based threats like bots – the go-to tactic for criminals. Bot detection is essential yet popular technologies like sandboxing can miss advanced threats altogether. This paper reviews: • The importance of detecting and correlating multiple indicators in an automatic, investigative manner • Bot detection methodologies – which are most effective • How Damballa Failsafe, an advanced threat detection system, determines bot intention and nature with certainty

Tags : damballa, frost and sullivan, network based threats, detection, advanced threats, bot intention, networking, security
    
By: Damballa     Published Date: Oct 03, 2014

The Need for Certainty and Automation in Network Security – Damballa Failsafe with HP TippingPoint: ESG believes this may be the most effective means for reducing risk and combatting advanced malware attacks. This paper reviews how Damballa and HP’s joint solution can limit the possibility of additional infections, potential and actual damage caused by infections, and the possibility of data exfiltration: • Damballa Failsafe provides rapid detection with certainty so you can automate response based on confidence in True Positives • HPTipping Point can automatically take action against devices presented by Failsafe’s case of evidence

Tags : damballa, esg lab, hp tippingpoint, arcsight, network security, failsafe, reducing risk, malware attacks
    
By: cPacket Networks     Published Date: Oct 02, 2014

The modern applications delivery environment is distributed and dependent on data centers and network connectivity. Therefore, users are increasingly dependent on consistent network performance for day-to-day activities. Learn what pitfalls a business should avoid when implementing a network monitoring solution.

Tags : cpacket, cpacket networks, data center, network intelligence, network performance, application delivery, cloud computing, cloud network
    
By: destinationCRM.com     Published Date: Oct 02, 2014

Download this month’s FREE installment of CRM magazine’s SMB Best Practices series, and find out how Enterprise level Customer Service solutions are within your reach.

Tags : crm, customer relationship management, customer service, customers, customer data, smb, small business networks, ebusiness
    
By: OpenText     Published Date: Oct 01, 2014

Customer experiences have evolved tremendously over the years. Technology has made buyers smarter and more empowered; with online reviews and mobile web access, customers know more about a company's products, services, competitors, and pricing than the organization may know itself. Today's consumers expect tailored, engaging experiences and rich content delivered seamlessly across a variety of touch points.

Tags : opentext, cem, digital asset management, onmi channel, rich media, online reviews, mobile web access, engagement
    
By: HP     Published Date: Oct 01, 2014

Enterprises look to private clouds for more than just virtual infrastructure provisioning. Private cloud vendors have started to bundle additional capabilities into their solutions, including pervasive VM management capabilities, design tools for complex application templates, and service catalogs. Over the next 12 months, more than half of enterprises will prioritize building internal private clouds. Today, the most common approach is through the purchase of commercial software to layer atop existing infrastructure resources. Regardless of the approach you choose, there’s no shortage of tools to support your efforts.

Tags : wave, private, cloud, solutions, application, templates, catalogs, services
    
By: HP     Published Date: Oct 01, 2014

The role and purpose of IT in an organization is undergoing significant change, driven by the need for businesses to become more agile and have greater control over cost levers when using technology. This transformation of IT involves many different aspects, not all of which are technology-related, but the one thing they all share is that IT modernization is about making changes to meet the current and future demands of business. This report provides a side-by-side comparison of leading virtualization and cloud management solutions, looking at IT modernization from a data center infrastructure perspective, with the findings delivered as the Ovum Decision Matrix (ODM). It considers the significance of management in the virtualization and cloud environments and how this influences the way in which technology is deployed, used, and controlled.

Tags : decision, matrix, virtualization, cloud, management, businesses, technology, modernization
    
By: HP     Published Date: Oct 01, 2014

Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. At the time this definition was published, “cloud” was already part of industry parlance, and was beginning to take root in the general lexicon. Additionally, global business spending for infrastructure and services related to the cloud had topped $78 billion. This year, enterprise spending on the cloud will reach an estimated $174 billion, and is expected to climb to $235 billion by 2017.2 Inevitably, as both business IT and consumer mindsets evolve toward the cloud in coming years, we will continue to witness dramatic growth in IT products in some areas, and significant reductions in other areas—resulting in a reshaping of the industry as a whole.

Tags : cloud, computing, on-demand, management, interaction, network, access, configurable
    
By: HP     Published Date: Oct 01, 2014

If your company is using cloud computing services today, it’s highly likely you are already in a hybrid cloud configuration. The key question is whether you are actively managing this reality. In January 2014, HP commissioned Forrester Consulting to evaluate the state of enterprise hybrid cloud environments and how they are being managed. Forrester developed a hypothesis that tested the assertion that enterprise IT operations teams struggle to recognize and manage this hybrid state — a hypothesis that was proven out.

Tags : hybrid, cloud, world, state, company, managing, reality, enterprise
    
By: destinationCRM.com     Published Date: Oct 01, 2014

Learn how fully integrating your cloud contact center with other data sources within your enterprise can unlock their full potential.

Tags : saas, cloud contact center, crm, customer relationship management, customer service, cloud, best practices, call center management
    
By: Oracle     Published Date: Sep 30, 2014

Content Marketing is white hot right now. Ensure your team has the highly engaging, highly relevant content it needs to meet your current customers and prospects' needs. Stay focused with this how-to-guide on creating an editorial calendar.

Tags : content marketing, new content, manage, deadlines, focused content, creating, networking
    
By: Oracle     Published Date: Sep 30, 2014

As a business with a content marketing strategy, it’s crucial to understand your target audience and the types of content they want to consume. Whether you’ve been creating content for years or are just getting started, it’s important to take a step back and think about where your content will be most effective, and how that plays a role in your brand development or sales pipeline. Download the B2B Personas Guide from Oracle to help determine the right audience for your content.

Tags : personas, b2b, content, marketing, strategy, networking
    
By: Oracle     Published Date: Sep 30, 2014

The right message, in the right place, at the right time, to the right audience. Content marketing doesn’t have to be painful. Want to know more about ending the chaos of your organization’s content creation, management and measurement? Download this report now!

Tags : oracle, marketing, cloud, content, customer base, networking
    
By: Oracle     Published Date: Sep 30, 2014

CMOs face a major dilemma: While 75% of CEOs want marketing to become more ROI-focused and attribute revenue to efforts, they’re also being tasked to innovate and lead their companies into the digital age. Read how the Oracle Marketing Cloud provides marketing leaders with data-driven solutions to unify marketing resources and empower Modern Marketing teams to deliver personalized customer experiences across each channel."

Tags : engagement, advocacy, revenue, marketing cloud, oracle, networking, content delivery
    
By: Oracle     Published Date: Sep 30, 2014

B2B transactions are no longer driven by sales. At least not during the first half of the engagement process. Research shows that more than half of the product and solution information gathering has been done online before a prospect even talks to someone in sales. To succeed in this new business climate, smart businesses are adapting and realizing that the next frontier is to read and respond to the “Digital Body Language” of their prospects. This new body language is revealed through online activities such as website visits, white paper downloads, and email responses. Find out more about Digital Body Language. Download “Reading and Responding to Your Prospects’ Buying Behavior in the Online World”

Tags : digital, body, language, b2b, transaction, buyers cues, intentions, networking
    
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