Customer Experience Management White Papers

Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
Results 1 - 25 of 215Sort Results By: Published Date | Title | Company Name
By: Document Cloud for Enterprise     Published Date: Apr 23, 2015

This white paper provides information on the Adobe Extended Service customer care and the advantages of using it for achieving business success.

Tags : esign, adobe extended service offering, adobe document cloud esign, digital sign, adobe solution, e-signatures, customer engagement, customer care
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: Oracle     Published Date: Apr 22, 2015

This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.

Tags : sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps, customer interaction service, customer relationship management, customer experience management
    
By: IBM     Published Date: Apr 15, 2015

Performance Bicycle created an interactive Learning Center seamlessly linked to its e-commerce site. By leading engaged, inspired visitors to the e-commerce site, the company boosts conversion, drives online sales and supports its growth objective.

Tags : e-commerce, content management, conversion, quality of service, sales & marketing software, sales automation, content integration, customer experience management
    
By: destinationCRM.com     Published Date: Jul 15, 2015

The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.

Tags : crm, appexchange, customer service, customer interaction service, marketing automation, sales automation, collaborative commerce, customer experience management
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Jun 17, 2015

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.

Tags : customer communications, customer service, nurturing, customer conversation, ip telephony, mobile data systems, customer interaction service, customer satisfaction
    
By: Aternity     Published Date: May 18, 2015

Aternity Mobile APM provides an expanded range of Mobile APM use cases to help you measure, manage, and improve workforce productivity. It’s not only for developers of mobile enterprise apps, but also for IT Ops who support them, and the line of business who rely on them to drive the business.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: LogMeIn     Published Date: Apr 17, 2015

This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.

Tags : customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction, customer satisfaction
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: destinationCRM.com     Published Date: Apr 15, 2015

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.

Tags : mobile data, customer engagement, crm, customer data, smartphones, mobile communications, mobile data systems, smart phones
    
By: Arbor Networks     Published Date: Mar 23, 2015

After a discussion of the costs of DDoS attacks and current mitigation solutions, this paper examines Arbor Cloud, a DDoS service from Arbor Networks. This Technology Spotlight also provides advice for organizations evaluating DDoS mitigation solutions.

Tags : arbor networks, arbor, ddos, denial of service, denial of service attacks, network security, network overload, internet security
    
By: Plantronics     Published Date: Mar 09, 2015

This guide provides information on how to make the business case for using headsets throughout your organisation.

Tags : benefits of headsets, headsets, using headsets, advantages headsets for business, mobile computing, mobile workers, wireless communications, wireless phones
    
By: Polycom     Published Date: Feb 25, 2015

Video is already being utilized in most enterprises to some extent. The era of pervasive video has arrived, and with it the need to manage video holistically across the enterprise and throughout its lifecycle. Developing a proper strategy for management and governance can yield a competitive advantage especially when it is focused on key business outcomes.

Tags : polycom, ecm, video, content, platform, vcm, corporate communications, content marketing
    
By: CA Technologies     Published Date: Feb 09, 2015

This paper provides information on how CA Unified Infrastructure Management (CA UIM) delivers the essential capabilities needed to help you proactively monitor and manage alarms, performance and SLAs across even the most dynamic and complex environments.

Tags : ca uim, it monitoring, client mobility, cloud services, ca unified infrastructure management, it infrastructure and services, monitoring, business activity monitoring
    
By: Avaya     Published Date: Feb 06, 2015

This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.

Tags : solving the engagement challenge, byod, byoa, mobile computing, mobile data systems, mobile workers, smart phones, customer experience management
    
By: Avaya     Published Date: Jan 28, 2015

Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!

Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure, network security, remote network management, mobile computing
    
By: Avaya     Published Date: Jan 23, 2015

Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!

Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, network security, remote access, remote network management, mobile computing
    
By: Avaya     Published Date: Jan 23, 2015

This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.

Tags : solving the engagement challenge, byod, byoa, mobile computing, mobile workers, smart phones, customer experience management, productivity
    
By: Avaya     Published Date: Jan 20, 2015

Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!

Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure, network security, remote access, remote network management
    
By: Comcast Business     Published Date: Jan 15, 2015

It’s the challenge businesses of every size wrestle with: How to improve employee productivity while driving down costs. Technology can help achieve that goal – when the right tools are used.

Tags : comcast, technology, business, blueprint, plan, start-up, start, future
    
By: Trustpilot     Published Date: Nov 13, 2014

Concerns about online reviews are invariably based on misconceptions that don't hold up when faced with reason. This whitepaper lists some of the most common myths holding businesses back from embracing the true power of online reviews.

Tags : trustpilot, online reviews, customer feedback, customer service, reviews, sales, customer interaction service, customer satisfaction
    
Start   Previous   1 2 3 4 5 6 7 8 9    Next    End

Related IT Whitepaper Topics

Add White Papers

Get your company's white papers in the hands of targeted business professionals.