Customer Experience Management White Papers

Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
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By: Adobe     Published Date: Aug 04, 2015

This white paper explores how cloud-based e-signature technology can drastically reduce the time it takes to complete deal making process and at the same time improve customer satisfaction, document security, and more.

Tags : esign, e-signatures, online signatures, digital signatures for sales, sales, clous computing, document security, signed documents
    
By: Cherwell Software     Published Date: Jun 29, 2015

Five Habits of Highly Effective Service Desk Managers.

Tags : effective, service, manager, metrics, productivity, effectiveness, customer experience management, employee performance
    
By: LogMeIn     Published Date: Jun 23, 2015

This report shows the main findings and predictions for the future of workplace collaboration and how companies can find real value in bringing the workforce together with meeting tools.

Tags : workplace, the future of workplace, workplace collaboration, meeting tools, bring real value with meeting tools, virtual meetings, e-meetings, video conferencing
    
By: LogMeIn     Published Date: Apr 17, 2015

This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.

Tags : customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction, customer satisfaction
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: IBM     Published Date: Apr 15, 2015

Performance Bicycle created an interactive Learning Center seamlessly linked to its e-commerce site. By leading engaged, inspired visitors to the e-commerce site, the company boosts conversion, drives online sales and supports its growth objective.

Tags : e-commerce, content management, conversion, quality of service, sales & marketing software, sales automation, content integration, customer experience management
    
By: Adobe     Published Date: Jan 12, 2015

Customer experience is seen as the standout imperative for 2015 and beyond, with 22% saying it is the single most exciting opportunity this year. Download now to find out why.

Tags : adobe, csx, customer experience, customer data, customer interaction service, customer satisfaction, customer experience management
    
By: Cisco     Published Date: Aug 27, 2015

This kit offers everything needed to connect, secure, and analyze a manufacturing floor, to evaluate the benefits of a connected factory before launching factory-wide.

Tags : connected factory, starter kit, manufacturing process management, programmable logic controllers, plcs, wireless equipment connectivity, convergence, data integration
    
By: Cisco     Published Date: Aug 27, 2015

Learn more about the advantages of each decision based on your own business and IT priorities to learn which communication deployment option works best

Tags : cloud computing, communication deployment, it priorities, collaboration solutions, collaboration capabilities, workforce management, cisco solutions, growth plans
    
By: Cisco     Published Date: Aug 27, 2015

Magic Quadrant report looking specifically at on-premises unified communications requirements for midsize organizations with 100 to 999 employees.

Tags : unified communications, midsize enterprise, uc solutions, productivity, business process, enterprise communications methods, integrated application, collaboration application
    
By: Cisco     Published Date: Aug 27, 2015

Gartner's evaluation of 16 contact center infrastructure (CCI) vendors in its 2015 CCI Magic Quadrant report.

Tags : contact center infrastructure, unified communication, infrastructure management, crm, customer relationship management, cci solutions, enterprise software management, convergence
    
By: Socialbakers     Published Date: Jul 22, 2015

In this exclusive Socialbakers report, we look at how National Geographic uses competitive analytics and content optimization strategies to keep up with audiences and remain one of the most engaging social brands in the world.

Tags : social media, social media best practices, content optimization, engagement, social media engagement, social, social brands, social metrics
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best pet food marketers have made targeted gains in Fan growth, engagement, and post efficiency.

Tags : social media, social, brand, social metrics, optimise content, engagement, social media engagement, content
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best confectioners have found content trends that enable them to reach more Fans and prospects than ever, on a more efficient budget.

Tags : social media, social marketing, humor to get value from social media, social metrics, social, customer interaction service, customer relationship management, customer satisfaction
    
By: Socialbakers     Published Date: Jul 22, 2015

In this report, we delve into the way Dairy brands reach Fans and prospects on social media, examining what kinds of posts they make and seeing what Fans respond to most, to help your brand optimize your content for maximum engagement.

Tags : social media, social media engagement, engagement, brands, content strategies, deliver content, contact management, content delivery
    
By: Socialbakers     Published Date: Jul 22, 2015

In this report, we use extensive social media metrics and benchmarking to demonstrate how FMCG brands can benefit from providing excellent social customer care.

Tags : sales, social, customer care, social customer care, customer service, content management system, customer experience management
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: IBM     Published Date: Jun 16, 2015

IBM takes a broadly integrated approach to hardware, software and multi-vendor support that can help you find new ways to help simplify IT asset management, enhance quality and control costs.

Tags : technology infrastructure, virtualization, it business solutions, software service services, best practices, infrastructure management, technical support relationship, dynamic infrastructure
    
By: IR     Published Date: Jun 08, 2015

This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.

Tags : unify your business, microsoft, lync, skype for business, how best manage skype for business, benefits of using skype for business, skype, deliver excellent user experience
    
By: IR     Published Date: Jun 08, 2015

Read this paper to discover the checklist will highlight some critical areas to consider if your company is considering a Skype for Business deployment.

Tags : microsoft, lync, skype for business, instant messaging, communications, skype, benefits skype for business, wireless communications
    
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