Customer Experience Management White Papers

Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
Results 1 - 25 of 204Sort Results By: Published Date | Title | Company Name
By: destinationCRM.com     Published Date: Jul 15, 2015

The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.

Tags : crm, appexchange, customer service, customer interaction service, marketing automation, sales automation, collaborative commerce, customer experience management
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Jun 17, 2015

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.

Tags : customer communications, customer service, nurturing, customer conversation, ip telephony, mobile data systems, customer interaction service, customer satisfaction
    
By: destinationCRM.com     Published Date: May 20, 2015

In the Best Practices Guide, we try to educate our readers on how to build a VoC (Voice of the Customer) strategy that can provide meaningful results and help accomplish strategic goals.

Tags : voc, voice of the customer, customer service, customer satisfaction, best practices, customer interaction service, customer relationship management, collaborative commerce
    
By: destinationCRM.com     Published Date: Apr 15, 2015

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.

Tags : mobile data, customer engagement, crm, customer data, smartphones, mobile communications, mobile data systems, smart phones
    
By: destinationCRM.com     Published Date: Apr 15, 2015

Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map your customers' journeys and your organization's ability to deliver a superior customer experience.

Tags : convergys, customer experience, customer service, customer journey, crm, customer interaction service, customer satisfaction, ebusiness
    
By: Avaya     Published Date: Feb 06, 2015

This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.

Tags : solving the engagement challenge, byod, byoa, mobile computing, mobile data systems, mobile workers, smart phones, customer experience management
    
By: Arbor Networks     Published Date: Mar 23, 2015

After a discussion of the costs of DDoS attacks and current mitigation solutions, this paper examines Arbor Cloud, a DDoS service from Arbor Networks. This Technology Spotlight also provides advice for organizations evaluating DDoS mitigation solutions.

Tags : arbor networks, arbor, ddos, denial of service, denial of service attacks, network security, network overload, internet security
    
By: Kronos     Published Date: Mar 09, 2015

Read how a Kronos scheduling, staffing, and workload solution provides real-time patient data that help nurse managers and leadership adjust staffing to patient census, workload intensity, and throughput data.

Tags : kronos, billing, medical billing, census, ebusiness, workforce management, customer experience management
    
By: Kronos     Published Date: Mar 09, 2015

Learn how workforce management technology can help you gain visibility into big data techniques to uncover staffing patterns and why that is a huge opportunity for healthcare organizations to better utilize their employees.

Tags : kronos, staffing trends, staffing patterns, labor management, workforce management, best practices, business intelligence, customer experience management
    
By: Plantronics     Published Date: Mar 09, 2015

This guide provides information on how to make the business case for using headsets throughout your organisation.

Tags : benefits of headsets, headsets, using headsets, advantages headsets for business, mobile computing, mobile workers, wireless communications, wireless phones
    
By: Polycom     Published Date: Feb 25, 2015

Video is already being utilized in most enterprises to some extent. The era of pervasive video has arrived, and with it the need to manage video holistically across the enterprise and throughout its lifecycle. Developing a proper strategy for management and governance can yield a competitive advantage especially when it is focused on key business outcomes.

Tags : polycom, ecm, video, content, platform, vcm, corporate communications, content marketing
    
By: CA Technologies     Published Date: Feb 09, 2015

This paper provides information on how CA Unified Infrastructure Management (CA UIM) delivers the essential capabilities needed to help you proactively monitor and manage alarms, performance and SLAs across even the most dynamic and complex environments.

Tags : ca uim, it monitoring, client mobility, cloud services, ca unified infrastructure management, it infrastructure and services, monitoring, business activity monitoring
    
By: Avaya     Published Date: Jan 28, 2015

Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!

Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure, network security, remote network management, mobile computing
    
By: Avaya     Published Date: Jan 23, 2015

Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!

Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, network security, remote access, remote network management, mobile computing
    
By: Avaya     Published Date: Jan 23, 2015

This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.

Tags : solving the engagement challenge, byod, byoa, mobile computing, mobile workers, smart phones, customer experience management, productivity
    
By: Avaya     Published Date: Jan 20, 2015

Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!

Tags : midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure, network security, remote access, remote network management
    
By: Comcast     Published Date: Jan 15, 2015

It’s the challenge businesses of every size wrestle with: How to improve employee productivity while driving down costs. Technology can help achieve that goal – when the right tools are used.

Tags : comcast, technology, business, blueprint, plan, start-up, start, future
    
By: Trustpilot     Published Date: Nov 13, 2014

Concerns about online reviews are invariably based on misconceptions that don't hold up when faced with reason. This whitepaper lists some of the most common myths holding businesses back from embracing the true power of online reviews.

Tags : trustpilot, online reviews, customer feedback, customer service, reviews, sales, customer interaction service, customer satisfaction
    
By: Bazaarvoice     Published Date: Nov 05, 2014

Thanks to social, consumers are more vocal than ever and their opinions are influencing the purchase decisions of consumers all across the web. Learn how to turn social data into strategic business advantage with nine guiding insights to improve your bottom line today.

Tags : bazaarvoice, business results, business insights, social segmentation, product innovation, consumer research, product enhancements, product performance
    
By: CA Technologies     Published Date: Oct 22, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers
    
By: CA Technologies     Published Date: Oct 22, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, it management, mobile computing, mobile data systems
    
By: CA Technologies     Published Date: Oct 22, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers
    
By: IBM     Published Date: Oct 01, 2014

How can organizations tap into the vast flow of data, weed out the information that matters, and then link that meaningful sentiment to specific customers? This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.

Tags : marketing, business strategy, customer service, big data, it management, best practices, business process management, customer experience management
    
By: IBM     Published Date: Sep 16, 2014

In 2013, Bon Ton Stores invested in upgrading IT, continuing to update and expand its eCommerce sites, and launching a new mobile site supporting delivery of promotions and online purchasing. A central aspect of this technology upgrade involved the replacement of an x86 server environment, supporting eCommerce with ten IBM® PowerLinux™ 7R2 servers and IBM PowerVM® running IBM WebSphere® Commerce on SUSE Linux operating systems. This case study highlights of some of the key aspects of this significant migration and its results, including how Bon-Ton IT executives support the business and what they prioritize, why they decided to make this move, what performance and capability resulted, and how it affected full data center costs and business resilience.

Tags : stack costs, online purchasing, promotion delivery, mobile retail, application performance management, business analytics, business intelligence, customer experience management
    
Start   Previous   1 2 3 4 5 6 7 8 9    Next    End

Related IT Whitepaper Topics

Add White Papers

Get your company's white papers in the hands of targeted business professionals.