Customer Experience Management White Papers

Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
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By: TheMarketingScope     Published Date: Aug 19, 2015

Are you leveraging your clients and customers to be brand advocates for your business? Do you want to learn how? Join this free virtual event with marketing and social media expert Ted Rubin and guest speaker Mardi Barnes, Co-director of Scoop Social to find out how to launch and be successful with brand advocacy.

Tags : themarketingscope, the marketing scope, brand advovacy, brand ambassadors, best practices, customer satisfaction, marketing automation, content delivery
    
By: Cherwell Software     Published Date: Jun 29, 2015

Five Habits of Highly Effective Service Desk Managers.

Tags : effective, service, manager, metrics, productivity, effectiveness, customer experience management, employee performance
    
By: LogMeIn     Published Date: Jun 23, 2015

This report shows the main findings and predictions for the future of workplace collaboration and how companies can find real value in bringing the workforce together with meeting tools.

Tags : workplace, the future of workplace, workplace collaboration, meeting tools, bring real value with meeting tools, virtual meetings, e-meetings, video conferencing
    
By: LogMeIn     Published Date: Apr 17, 2015

This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.

Tags : customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction, customer satisfaction
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: IBM     Published Date: Jun 16, 2015

IBM takes a broadly integrated approach to hardware, software and multi-vendor support that can help you find new ways to help simplify IT asset management, enhance quality and control costs.

Tags : technology infrastructure, virtualization, it business solutions, software service services, best practices, infrastructure management, technical support relationship, dynamic infrastructure
    
By: IR     Published Date: Jun 08, 2015

This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.

Tags : unify your business, microsoft, lync, skype for business, how best manage skype for business, benefits of using skype for business, skype, deliver excellent user experience
    
By: IR     Published Date: Jun 08, 2015

Read this paper to discover the checklist will highlight some critical areas to consider if your company is considering a Skype for Business deployment.

Tags : microsoft, lync, skype for business, instant messaging, communications, skype, benefits skype for business, wireless communications
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organisations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer relationship management
    
By: IR     Published Date: Jun 08, 2015

This paper explores how Prognosis for UC gives you the certainty that everything is connected and people will be able to join meetings successfully once they start.

Tags : microsoft, lync, skype for business, unified environment, prognosis for uc, ceo, conference calls, application integration
    
By: IR     Published Date: Jun 08, 2015

Read this paper to discover the checklist will highlight some critical areas to consider if your company is considering a Skype for Business deployment.

Tags : microsoft, lync, skype for business, instant messaging, communications, skype, benefits skype for business, wireless communications
    
By: Citrix     Published Date: Jun 03, 2015

Download this paper now to discover ten ways to grow your business with webinars.

Tags : weinars, use webinars to grow your business, how to grow your business, customer interaction, share information, communication, tips for using webinars, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

This eBook reveals how to create value with online meetings and explores different ways to improve your online management meetings.

Tags : online meetings, virtual meetings, meetings, how to improve online meetigns, tips for online meetings, technology for online meetings, save time with online meetings, benefits of online meetings
    
By: Citrix     Published Date: Jun 03, 2015

Download this infographic to find out the checklist you should use to stack up those closed deals with your webcam.

Tags : online meetings, video conference, virtual meetings, tips for online meetings, online sales meetings, online meeting checklist, sales & marketing software, video conferencing
    
By: Citrix     Published Date: Jun 03, 2015

This Harvard Business Review paper explores these universal principles of effective influence and provides examples of how they can be employed in ethical and sustainable ways to improve your powers of persuasion.

Tags : communication, good communication, relationships, influencing outcomes, negotiate, powers of persuasion, customer interaction service, customer relationship management
    
By: Aternity     Published Date: May 18, 2015

Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Document Cloud for Enterprise     Published Date: Apr 23, 2015

This white paper provides information on the Adobe Extended Service customer care and the advantages of using it for achieving business success.

Tags : esign, adobe extended service offering, adobe document cloud esign, digital sign, adobe solution, e-signatures, customer engagement, customer care
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
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