Contact Management White Papers

Contact Managers are programs that enable people to keep track of their associates and tasks. Contact managers are used by salespeople, customer service representatives, and managers.There are two types of contact managers: Software that you install on your personal computer or intranet and hosted applications (ASP).
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By: KANA®, A Verint® Company     Published Date: Aug 07, 2014

In today’s digital age, where smartphones, tablets and other devices give people anytime, anywhere access to you and your brand, customer service has also gone digital. Social media, email, Web self-service, live chat and other tools give your customers a host of ways to contact you for help and to help themselves.

Tags : customer service, brand, digital, social media, smartphones, engagement, contact center, optimization
    
By: Lexmark     Published Date: Jun 02, 2014

Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: Jun 02, 2014

A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Adobe     Published Date: Mar 05, 2014

Adobe has an exceptional understanding of, and a vision for, campaign management technology. We’ve drawn from our experience to create this document to help you better differentiate the myriad of solutions on the market. This guide provides a comprehensive list of questions and criteria to help companies evaluate campaign management solutions

Tags : adobe, technology, marketing, cmo, campaign management, customer, data, solutions
    
By: Adobe     Published Date: Feb 20, 2014

Award-winning design practice advances architecture, interior design, and planning excellence by standardizing on Adobe Creative Cloud and Adobe Acrobat® Pro.

Tags : adobe, adobe creative cloud, software, software deployment, enterprise agreement, license management, document security, compliance
    
By: BMC Software     Published Date: Jan 31, 2014

Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.

Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
By: Genesys     Published Date: Dec 11, 2013

Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.

Tags : automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco
    
By: Socrata, Inc     Published Date: Dec 02, 2013

Build a World-Class Stat Program with Tips from Socrata, the Global Leader in Public Sector Performance Management.

Tags : open data, open data platform, open data portal, open data policy, open data program, open data kit, opene data field guide, new york city open data
    
By: Jive Software     Published Date: Feb 04, 2013

Discover the power of the Social Intranet and how businesses today can work smarter, not harder. Learn how to increase work productivity and drive revenue through enterprise collaboration and communication.

Tags : social intranet, enterprise collaboration, enterprise communication, enterprise social, application integration, best practices, business intelligence, enterprise software
    
By: Red Hat     Published Date: Jan 01, 2013

Using Red Hat middleware, virtualization, and platform technologies, consultant Booz Allen Hamilton helped the U.S. Department of Defense save $5.1 million through fiscal year 2015. The solution replaced a complex legacy system that could not scale to meet modern demands.

Tags : idc, red hat, department of defense, technology consulting, supports elasticity, flexibility, private cloud, elastic infrastructure
    
By: HP and Intel     Published Date: Aug 13, 2012

Learn how DreamWorks Animation uses HP Converged Infrastructure technologies to boost creativity, streamline production, and save significant time as well as costs. "HP Converged Infrastructure technologies are increasing our capacity to produce state-of-the-art CG animation -- great storytelling combined with stunning visuals. And that's what audiences expect."

Tags : dreamworks animation, data storage, hp 3par, data storage solutions, storage management, entertainment industry, animation, storage
    
By: Box     Published Date: Jun 11, 2012

This paper examines the market drivers, inhibitors, and top vendors in this segment, including Box, Citrix Sharefile, Dropbox, Egnyte, Nomadesk, Sugarsync, Syncplicity and YouSendIt.

Tags : free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
By: Box     Published Date: May 31, 2012

This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors, highlighting market information tailored to investment.

Tags : content, cloud, collboration, enterprises, free online storage, online storage, file sharing, online file storage
    
By: Box     Published Date: May 31, 2012

This Gilbane Group Beacon examines how large-­scale trends are changing enterprise collaboration and content sharing expectations. It defines Cloud Content Management, an emerging set of content management practices.

Tags : cloud, content management, active control, collaboration, sharing, content sharing, free online storage, online storage
    
By: Box     Published Date: May 31, 2012

Read how one company's continuing consolidation of file sharing technologies reaped benefits that any organization may derive by undertaking that effort.

Tags : sharing, dow, free online storage, online storage, file sharing, online file storage, share files online, store documents online
    
By: Box     Published Date: May 31, 2012

Here's how some of the nation's most progressive corporations are meeting the many needs of their mobile workers - without overwhelming their IT departments - with the help of Box.

Tags : mobile, mobile worker, communication devices, free online storage, online storage, file sharing, online file storage, share files online
    
By: Box     Published Date: May 30, 2012

This report analyzes the longer-term, five-year cost of ownership and value for cloud applications across four categories: CRM, ERP, collaboration (including email), and IT service management.

Tags : free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
By: HP and Intel® Xeon® processors     Published Date: Mar 21, 2012

Read this white paper to learn how bursting can bring your business users and IT back into strategic alignment, as you jointly exploit new business opportunities enabled by private, public, and hybrid clouds.

Tags : cloud, utility storage, foundation, cloud, enviornment, 3par, virtual, virtualization
    
By: Box     Published Date: Mar 14, 2012

Read how organizations are realizing massive productivity gains by transitioning their content management solutions to cloud-based models.

Tags : cloud, enterprise, collaboration, productivity, transition, management, content management, virtual
    
By: DocuLex     Published Date: Jan 27, 2012

Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.

Tags : collaboration, collaborative commerce, contact management, content delivery, content management system, customer experience management, document management, information management
    
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