Contact Management White Papers

Contact Managers are programs that enable people to keep track of their associates and tasks. Contact managers are used by salespeople, customer service representatives, and managers.There are two types of contact managers: Software that you install on your personal computer or intranet and hosted applications (ASP).
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By: LogMeIn     Published Date: Oct 10, 2014

This white paper provides its research results which aims to find out how well companies are doing in terms of creating sales leaders.

Tags : sales training, virtual sales training, virtual collaboration, logmein, sales management, mobile computing, mobile workers, wireless infrastructure
    
By: 123Together     Published Date: Feb 05, 2009

Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity

Tags : 123together, it strategies, ediscovery, finra, regulation, security, finra, contact management
    
By: 123Together     Published Date: Dec 04, 2008

Microsoft Exchange Server has been a crucial technological breakthrough in advanced corporate communication systems. Companies who utilize an enterprise-class email server like Exchange believe that email is mission critical, and value the productivity it enables. But an in-house migration to Exchange 2007 from an earlier version of Exchange or another email program will not be an easy task. Complexity, time and cost issues loom large over the IT department and are causing IT directors to search for an alternative solution.

Tags : 123together, it strategies, contact management, email, economy, stability, collaboration, green it
    
By: destinationCRM.com     Published Date: Oct 02, 2014

Download this month’s FREE installment of CRM magazine’s SMB Best Practices series, and find out how Enterprise level Customer Service solutions are within your reach.

Tags : crm, customer relationship management, customer service, customers, customer data, smb, small business networks, ebusiness
    
By: Lexmark     Published Date: Jun 02, 2014

Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: Jun 02, 2014

A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

A Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: Lexmark     Published Date: May 28, 2014

Part 2 of a Forrester Consulting Thought Leadership Paper on expanded process boundaries and the search for human connection.

Tags : point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management
    
By: BMC Software     Published Date: Jan 31, 2014

Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.

Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
    
By: Genesys     Published Date: Dec 11, 2013

Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.

Tags : automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco
    
By: Socrata, Inc     Published Date: Dec 02, 2013

Build a World-Class Stat Program with Tips from Socrata, the Global Leader in Public Sector Performance Management.

Tags : open data, open data platform, open data portal, open data policy, open data program, open data kit, opene data field guide, new york city open data
    
By: Jive Software     Published Date: Feb 04, 2013

Discover the power of the Social Intranet and how businesses today can work smarter, not harder. Learn how to increase work productivity and drive revenue through enterprise collaboration and communication.

Tags : social intranet, enterprise collaboration, enterprise communication, enterprise social, application integration, best practices, business intelligence, enterprise software
    
By: Red Hat     Published Date: Jan 01, 2013

Using Red Hat middleware, virtualization, and platform technologies, consultant Booz Allen Hamilton helped the U.S. Department of Defense save $5.1 million through fiscal year 2015. The solution replaced a complex legacy system that could not scale to meet modern demands.

Tags : idc, red hat, department of defense, technology consulting, supports elasticity, flexibility, private cloud, elastic infrastructure
    
By: HP and Intel     Published Date: Aug 13, 2012

Learn how DreamWorks Animation uses HP Converged Infrastructure technologies to boost creativity, streamline production, and save significant time as well as costs. "HP Converged Infrastructure technologies are increasing our capacity to produce state-of-the-art CG animation -- great storytelling combined with stunning visuals. And that's what audiences expect."

Tags : dreamworks animation, data storage, hp 3par, data storage solutions, storage management, entertainment industry, animation, storage
    
By: Box     Published Date: Jun 11, 2012

This paper examines the market drivers, inhibitors, and top vendors in this segment, including Box, Citrix Sharefile, Dropbox, Egnyte, Nomadesk, Sugarsync, Syncplicity and YouSendIt.

Tags : free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
By: Box     Published Date: May 31, 2012

This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors, highlighting market information tailored to investment.

Tags : content, cloud, collboration, enterprises, free online storage, online storage, file sharing, online file storage
    
By: Box     Published Date: May 31, 2012

This Gilbane Group Beacon examines how large-­scale trends are changing enterprise collaboration and content sharing expectations. It defines Cloud Content Management, an emerging set of content management practices.

Tags : cloud, content management, active control, collaboration, sharing, content sharing, free online storage, online storage
    
By: Box     Published Date: May 31, 2012

Read how one company's continuing consolidation of file sharing technologies reaped benefits that any organization may derive by undertaking that effort.

Tags : sharing, dow, free online storage, online storage, file sharing, online file storage, share files online, store documents online
    
By: Box     Published Date: May 31, 2012

Here's how some of the nation's most progressive corporations are meeting the many needs of their mobile workers - without overwhelming their IT departments - with the help of Box.

Tags : mobile, mobile worker, communication devices, free online storage, online storage, file sharing, online file storage, share files online
    
By: Box     Published Date: May 30, 2012

This report analyzes the longer-term, five-year cost of ownership and value for cloud applications across four categories: CRM, ERP, collaboration (including email), and IT service management.

Tags : free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools
    
By: HP and Intel® Xeon® processors     Published Date: Mar 21, 2012

Read this white paper to learn how bursting can bring your business users and IT back into strategic alignment, as you jointly exploit new business opportunities enabled by private, public, and hybrid clouds.

Tags : cloud, utility storage, foundation, cloud, enviornment, 3par, virtual, virtualization
    
By: Box     Published Date: Mar 14, 2012

Read how organizations are realizing massive productivity gains by transitioning their content management solutions to cloud-based models.

Tags : cloud, enterprise, collaboration, productivity, transition, management, content management, virtual
    
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