Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
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By: destinationCRM.com     Published Date: Apr 15, 2015

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.

Tags : mobile data, customer engagement, crm, customer data, smartphones, mobile communications, mobile data systems, smart phones
    
By: destinationCRM.com     Published Date: Mar 25, 2015

The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.

Tags : crm, contact center, contact center intelligence, business intelligence, customer data, customer service, customer interaction service, customer experience management
    
By: destinationCRM.com     Published Date: Mar 11, 2015

Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?

Tags : informatica, salesforce, records management, crm, salesforce, customer data, customer relationship management, business intelligence
    
By: CDW     Published Date: Feb 27, 2015

CDW’s Technology Insights guides provide a high-level, informative take on today’s most pressing IT solution areas and related issues. Speaking to the interests and concerns of IT managers and their staff, as well as their enterprise counterparts, the guides provide up-to-date summaries, strategic guidance and best practice tips on the technologies driving IT operations forward. Some of the topics covered in this Total Software Management Technology Insights guide includes trends, lessons, key solutions, cloud, and audits.

Tags : software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
    
By: CDW     Published Date: Feb 27, 2015

Man Investments is one of the world’s largest independent alternative asset managers. With a fast moving and diverse IT infrastructure, Man needed to be able to automate software license compliance reporting in conjunction with optimizing license usage and sourcing.

Tags : software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
    
By: CDW     Published Date: Feb 27, 2015

Bank of Ireland is a leading retail and commercial bank. Snow has helped Bank of Ireland streamline and optimize its software licensing.

Tags : software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
    
By: CDW     Published Date: Feb 27, 2015

The real test of any SAM system goes beyond creating a one-time Effective Licensing Position (ELP) for a given software publisher. To be truly valuable, the SAM solution has to have the ability to manage change. Being able to work from a dependable list of software that has been approved by, and which also serves the business, means that finite IT & SAM resources are not wasted through the support of legacy software that might be deemed redundant, and should keep a company on track technically by not becoming dependent on aging software. This 10 –Minute Guide from SAM experts at Snow Software will show how to establish and maintain a Software Catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose.

Tags : software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
    
By: CDW     Published Date: Feb 27, 2015

In a perfect world, managing the discovery of software assets, the capture of license entitlements and optimization of an organization’s software usage and compliance situation would be a single-click operation. Unfortunately, the world is not perfect and those charged with managing an organization’s software compliance, availability and expenditure face a number of challenges that can easily derail a Software Asset Management (SAM) program. This paper from the SAM experts at Snow Software investigates some of the major challenges facing SAM managers and IT executives and highlights how to build a successful strategy to overcome them, ensuring the SAM program delivers true value to the business.

Tags : software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
    
By: Acquia     Published Date: Feb 26, 2015

The impact of commerce on modern business is undeniable. From changing the retail experience to the introduction of pure pricing transparency, online shopping is now the primary way that brands interact with loyal and prospective customers. In this ebook, we’ll look at the trends sweeping over the commerce landscape and show you how you can take advantage of the content and commerce combination to sell your story.

Tags : audience segmentation, commerce-content connection, online shopping, acquia, it management, knowledge management, enterprise applications
    
By: Riverbed     Published Date: Feb 26, 2015

When a performance degradation occurs, there are more factors and interrelationships to consider than ever before. And though you may have invested in various monitoring tools to gain visibility into the elements of your application delivery infrastructure, this view is often fragmented and the tools are managed by separate teams.

Tags : application performance, performance management, business value, performance degradation, infrastructure, collaboration, network performance management, application performance management
    
By: IBM     Published Date: Feb 24, 2015

In an unpredictable world, forecasting errors are unavoidable. This webinar offers some valuable guidance, in the form of Six Principles of Forecast Mastery, which point the way to a better future. Watch today and learn why treating forecast error as a friend can help you improve your organization's performance.

Tags : forecasting errors, quality forecasting, best practices, business performance solutions, knowledge management, enterprise applications, analytical applications, productivity
    
By: IBM     Published Date: Feb 24, 2015

This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.

Tags : ibm, lifecycle governance, e-discovery, e-discovery challenges, ilg solutions, it management, knowledge management, data management
    
By: IBM     Published Date: Feb 24, 2015

Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.

Tags : mobile capture, ibm, process agility, customer service, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 24, 2015

Read this report from AIIM to discover what issues on-premise ECM users are facing, how external collaboration support is managed, what cloud and mobile functionalities users are requesting, and what alternative scenarios are being considered.

Tags : ibm, ecm, ecm users, mobile funtionalities, cloud functionalities, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 24, 2015

Read this report from Forrester Research to learnhow IBM ACM solutions improve the efficiency of knowledge workers, integrate with analytics to create upselling and cross-selling opportunities and reduce the cost and risk of regulatory fines through increased audit consistency.

Tags : ibm, acm solutions, cross-selling opportunities, audit consistency, it management, knowledge management, enterprise applications
    
By: Intel Security     Published Date: Feb 23, 2015

This paper reveals how cloud and compliance could be in one thanks to McAfee Enterprise Security Manager.

Tags : security information, security connected framework, big security data, big data, log management, siem, security event management, application security
    
By: Tealium     Published Date: Feb 20, 2015

Download our free primer, “10 Benefits of Tag Management,” to learn about key benefits of this fast-growing application.

Tags : tag management, applications, omnichannel experience, digital campaigns, brand experience, knowledge management
    
By: Extreme Networks     Published Date: Feb 20, 2015

Download this whitepaper to learn key concepts for designing a standards-based data center fabric to meet the requirements of today and tomorrow.

Tags : data center networking, standards-based data center, vendor-specific training, it solutions, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 19, 2015

Refining business processes can be the key to achieving operational excellence.

Tags : business analytics, ibm, predictive analytics, performance management, it management, knowledge management, best practices, business intelligence
    
By: F5 Networks Inc     Published Date: Feb 18, 2015

Organizations in every industry rely on applications to drive customer engagement, employee productivity and revenue. Deployed between users and the applications are a wide variety of “application services” designed to enhance security, improve performance and ensure reliability. F5 set out to evaluate the state of these services by asking IT professionals about their current and planned use of application services. Read the report to learn which strategic initiatives are driving application deployments including the most important trend for the next 2-5 years.

Tags : application services, customer engagement, employee productivity, application deployment, it management, knowledge management, enterprise applications, data management
    
By: F5 Networks Inc     Published Date: Feb 18, 2015

In this article, F5's Karl Triebes and VMware's Kit Colbert share their perspectives on where the market is headed, and how IT organizations can stay ahead of the curve when it comes to securing apps in a mobility-focused world.

Tags : application security, mobility-focused world, application solutions, it management, knowledge management, enterprise applications, business intelligence
    
By: IBM     Published Date: Feb 18, 2015

IBM Rational test automation capabilities and tools can help software integrators, developers and testers alike overcome the challenges of testing banking, insurance and financial market applications.

Tags : ibm, automation capabilities, automated testing, business agility, testing banking, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 18, 2015

DevOps processes and tools help retailers compete in fast-paced mobile, digital and physical markets. See what retailers can do to deliver innovation faster. Test virtualization and deployment automation can improve front-end mobile and back-end mainframe development processes.

Tags : ibm, devops, retail industry, devops processes, test virtualization, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 18, 2015

An approach to governance can help you manage your software supply chain. This approach has three imperatives: balance governance with agility, increase visibility and deliver measurable business value.

Tags : ibm, industry trends, software management, software supply chain, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 18, 2015

In this challenging environment, a combination of automated integration testing and test virtualization can enable test teams to improve software quality and keep up with the rate of change. This white paper helps address these needs by describing the benefits that can be gained through a proactive and continuous approach to integration testing with IBM® Rational® test automation solutions.

Tags : integration testing, test virtualization, ibm, test automation solutions, it management, knowledge management, enterprise applications
    
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