Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
Results 1 - 25 of 1737Sort Results By: Published Date | Title | Company Name
By: destinationCRM.com     Published Date: Dec 10, 2014

Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.

Tags : customer channel, social media, contact centers, crm, customer relationship management, cem, customer service, facebook
    
By: destinationCRM.com     Published Date: Nov 19, 2014

One of the biggest challenges organizations face is today is delivering customer experiences that are consistent, personal, and engender loyalty. This Roundtable will focus on how best to plan and implement a winning CEM program.

Tags : crm, customer experience management, customer management, customer experience, buyers, business intelligence, cem, customer satisfaction
    
By: CenturyLink     Published Date: Oct 30, 2014

DevOps is a hot topic inside many Enterprise IT organizations today, because of the operational and development efficiencies it can bring. Join Gigaom Research and our sponsor CenturyLink for “DevOps, Weaving Development and Operations Together in the Enterprise,” a free analyst webinar on Thursday, October 30th, 2014 at 10 a.m. PT.

Tags : devops, centurylink, application integration, knowledge management, operations, network performance management, best practices, database development
    
By: destinationCRM.com     Published Date: Oct 22, 2014

This webinar will provide a first-hand account of how Citizens Financial Group took on this challenge and gained an edge over competitors in the customer service experience arena.

Tags : aptean, customer feedback, crm, customer service, information management, records management, customer satisfaction, customer relationship management
    
By: IBM     Published Date: Oct 14, 2014

Capitalizing on the transformative potential of private cloud requires leveraging the differentiators that will drive exponential value down the road. This IBM white paper discusses the core differentiators that drive transformative business value and to how best incorporate them into your environment, based on the latest research, technologies and solutions.

Tags : private cloud, business value, business agility, hybrid era, it management, knowledge management, business intelligence
    
By: IBM     Published Date: Oct 14, 2014

If you're unhappy with the state of your current disaster recovery operations, this Q and A is a must-read. IBM cloud experts share information on how cloud computing can provide nearly instantaneous failover and failback of critical business applications. This type of speedy recovery keeps your organization running in the event of disaster or disruption, limiting the risk of business losses and brand damage.

Tags : disaster recovery operations, cloud technologies, cloud computing, critical business aplplications, it management, knowledge management, business analytics, business intelligence
    
By: IBM     Published Date: Oct 14, 2014

Learn about the most common faulty disaster recovery assumptions—from insufficient employee work arrangements to the inadequacy of annual or biannual disaster recovery testing.

Tags : disaster recovery, dr in-house, outsourcing, knowledge management, business activity monitoring, business analytics, business intelligence
    
By: LogMeIn     Published Date: Oct 10, 2014

This white paper provides its research results which aims to find out how well companies are doing in terms of creating sales leaders.

Tags : sales training, virtual sales training, virtual collaboration, logmein, sales management, mobile computing, mobile workers, wireless infrastructure
    
By: LogMeIn     Published Date: Oct 10, 2014

A research paper written by Ovum in collaboration with join.me by LogMeIn to help understand how web conferencing tools can benefit businesses.

Tags : web conferencing, changes in web conferencing, collaboration tools, web collaboration, logmein collaboration tools, mobile computing, mobile workers, collaboration
    
By: IBM     Published Date: Oct 06, 2014

IBM’s Social Media Analytics solution helps your company take advantage of everything social media has to offer in terms of getting closer to your customers, combining social media analysis and reporting with IBM SPSS predictive analytics technology.

Tags : social media, advanced analytics, customer insight, social media analytics, knowledge management, business activity monitoring, business analytics, business integration
    
By: IBM     Published Date: Oct 06, 2014

Business Intelligence (BI) has become a mandatory part of every enterprise’s decision-making fabric. Unfortunately in many cases, with this rise in popularity, came a significant and disturbing complexity. Many BI environments began to have a myriad of moving parts: data warehouses and data marts deployed on multiple platforms and technologies – each requiring significant effort to ensure performance and support for the various needs and skill sets of the business resources using the environment. These convoluted systems became hard to manage or enhance with new requirements. To remain viable and sustainable, they must be simplified. Fortunately today, we have the ability to build simpler BI technical environments that still support the necessary business requirements but without the ensuing management complexity. This paper covers what is needed to simplify BI environments and the technologies that support this simplification.

Tags : data warehouses, bi environments, bi technologies, faster deployments, knowledge management, business analytics, business management, business process management
    
By: IBM     Published Date: Oct 06, 2014

Using social media in enterprise settings is hardly a new concept. However, many organizations have struggled to fully take advantage of the potential offered by collaboration solutions before now.

Tags : social business, market trends, social media, collaboration solutions, knowledge management, best practices, business analytics, business intelligence
    
By: IBM     Published Date: Oct 06, 2014

This IDC white paper takes a look at the current state of enterprise email and the perceived and real problems that surround its use. The paper discusses the changing nature of collaboration and work fueled by the social Web by examining current email trends and the emergence of new social collaboration tools. Rather than envision "a world without email," it reveals a future where email converges with social tools and grows into an innovative hybrid productivity tool to help support the new collaborative enterprise.

Tags : idc report, enterprise email, email trends, productivity tool, software development, knowledge management, business analytics, business intelligence
    
By: IBM     Published Date: Oct 06, 2014

We know it is easy for small businesses to fall into the trap of treating compensation performance as "something to worry about when we get bigger." The fact is, organizations of all sizes need to attract, retain and motivate employees, and compensation is a critical element in any strong talent strategy. Download your complimentary copy of our "Top Ten Compensation Mistakes Made by Small Businesses" today to discover: 1) Common compensation mistakes made by small business 2) How to avoid the small business traps 3) How to ensure that your pay plan supports your business objectives

Tags : compensation performance, small businesses, employee retention, employee performance, knowledge management, best practices, business analytics
    
By: IBM     Published Date: Oct 06, 2014

This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to Excel amid escalation global complexity, demand volatility and new customer requirements.

Tags : cloud integration, b2b, value chain, cloud services, it management, knowledge management, best practices, business intelligence
    
By: IBM     Published Date: Oct 06, 2014

Financial organizations are under intense pressure to grow their business while keeping costs in check and meeting regulatory requirements. This can be a huge challenge for banking leadership and especially those managing payments infrastructures. How can banks improve business agility and ensure faster compliance? Integrated transaction management hubs deliver differentiated products to customers now, provide a platform for future and enable ongoing market share growth.

Tags : payments infrastructures, transaction management, payment transformation, single payments platform, knowledge management, business analytics, business intelligence, business management
    
By: destinationCRM.com     Published Date: Oct 02, 2014

Download this month’s FREE installment of CRM magazine’s SMB Best Practices series, and find out how Enterprise level Customer Service solutions are within your reach.

Tags : crm, customer relationship management, customer service, customers, customer data, smb, small business networks, ebusiness
    
By: IBM     Published Date: Oct 01, 2014

Read this Gartner Report: Gartner Magic Quadrant for Customer Master Data This Gartner's Magic Quadrant offer insight into the part of the packaged MDM solution market that focuses on how organizations master and share a ""single version"" of customer data

Tags : data management, customer data solutions, mdm, software products, it management, knowledge management, application performance management, business analytics
    
By: OpenText     Published Date: Oct 01, 2014

Customer expectations are the primary driver for omni-channel commerce. Whether B2B or B2C, your customers want an integrated experience, they expect to see consistent branding, rich media, and correct information supporting a continuous shopping journey across channels. And that requires digital assets such as images, text, video, and audio to be synchronized with product information, and delivered seamlessly across all channels. Digital asset management is a core, foundational capability ensuring the benefits of omni-channel customer experiences are delivered.

Tags : opentext, cem, e-commerce, rich media, omni channel, b2b, b2c, integrated experience
    
By: IBM     Published Date: Oct 01, 2014

How can organizations tap into the vast flow of data, weed out the information that matters, and then link that meaningful sentiment to specific customers? This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.

Tags : marketing, business strategy, customer service, big data, it management, best practices, business process management, customer experience management
    
By: destinationCRM.com     Published Date: Oct 01, 2014

Learn how fully integrating your cloud contact center with other data sources within your enterprise can unlock their full potential.

Tags : saas, cloud contact center, crm, customer relationship management, customer service, cloud, best practices, call center management
    
By: MaaS360 by Fiberlink     Published Date: Sep 30, 2014

Mobile device Management was just the beginning of the enterprise journey towards complete mobility. Learn why enterprise mobility management is now needed for all devices and data for work.

Tags : mobile device management, mobility, enterprise mobility, mobile security, application management, it management, knowledge management, best practices
    
By: SAS     Published Date: Sep 30, 2014

How The University of Texas System is increasing transparency to the public with dynamic data visualizations.

Tags : sas, dynamic data visualizations, the university of texas system, it management, knowledge management
    
By: MaaS360 by Fiberlink     Published Date: Sep 30, 2014

End users are demanding their own devices in the workplace, making IT the shepherds of a potentially unruly flock? The good news is IT can embrace BYOD with security and confidence given the right preparation and technology??

Tags : byod, device discovery, self-service portals, end users, knowledge management, mobile data systems, best practices
    
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