Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
Results 1 - 25 of 1710Sort Results By: Published Date | Title | Company Name
By: destinationCRM.com     Published Date: Oct 22, 2014

This webinar will provide a first-hand account of how Citizens Financial Group took on this challenge and gained an edge over competitors in the customer service experience arena.

Tags : aptean, customer feedback, crm, customer service, information management, records management, customer satisfaction, customer relationship management
    
By: destinationCRM.com     Published Date: Oct 15, 2014

Please join Transversal and industry expert Esteban Kolsky from ThinkJar in this webcast to get insight into why companies should focus their CRM initiatives on knowledge solutions to transform their CRM operation. Learn how knowledge has impacted on Transversal customers' contact centers after one year of deployment.

Tags : transversal, crm, customer relationship management, customer service, customer database, records management
    
By: Bit9     Published Date: Sep 30, 2014

As a retail security professional, you are challenged with maintaining a constant state of PCI compliance and keeping your infrastructure safe using best-of-breed security solutions that help, rather than hinder, your quest to validate your systems. Endpoint protection that is based on detecting known malware is demonstrably ineffective —and has the potential to create numerous inefficiencies across your organization. In addition, constant updating of security patches and antivirus software libraries can slow response times and leave endpoints vulnerable to APT attacks. Besides potential breaches of your customers’ personal information, as well as damage to your brand, a lack of endpoint control can also put you at risk for steep PCI noncompliance and regulatory penalties—fines that can range anywhere from $10,000 to $100,000 per month.

Tags : retail security, pci compliance, infrastructure security, endpoint protection, security, knowledge management, best practices, project management
    
By: Bit9     Published Date: Sep 30, 2014

Recent high-profile data breaches at brand name retailers, highlight the need to protect your company’s reputation and your customer’s personal information. The consequences of suffering a data breach are numerous, and none of them are positive — consumer mistrust, a drop in traffic and a decrease in sales, to name just a few.

Tags : data breach protection, it security, infrastructure protection, pci compliance, security, knowledge management, best practices, business activity monitoring
    
By: Bit9     Published Date: Sep 30, 2014

In October 2013, Bit9 conducted its third-annual survey on server security. In the past year, the inability to detect or stop advanced attacks has remained a constant challenge for enterprises. This survey was designed to analyze these challenges from respondents who are responsible for their organization’s security posture.

Tags : data center security, server security, targeted attacks, data breaches, security, it management, knowledge management, best practices
    
By: Bit9     Published Date: Sep 30, 2014

Regardless of how they initially enter the organization, most attackers today still aim to compromise internal servers to steal user credentials, steal sensitive data, and turn compromised servers into hosting platforms used to help attackers steal even more assets. This SANS whitepaper discusses the methodology of internal and external attacks on data center servers and the applications running on them. It also discusses why, even with our layers of security in place today, servers are still vulnerable, and how organizations can leverage application controls to permit what is known and trusted while denying everything else.

Tags : server security, platform protection, data center servers, server vulnerability, security, knowledge management, best practices, project management
    
By: Bit9     Published Date: Sep 30, 2014

In this whitepaper Microsoft MVP, Brien M Posey, outlines the mechanisms available to IT administrators in Windows 8.1 and Windows Server 2012 R2 looking to lock down endpoint devices and servers against advanced threats and why those measures alone are insufficient to ensure strong application control posture in your environment.

Tags : application control, endpoint devices, it administrators, application control, security, it management, knowledge management, application performance management
    
By: SAS     Published Date: Sep 30, 2014

How The University of Texas System is increasing transparency to the public with dynamic data visualizations.

Tags : sas, dynamic data visualizations, the university of texas system, it management, knowledge management
    
By: Oracle     Published Date: Sep 30, 2014

CMOs face a major dilemma: While 75% of CEOs want marketing to become more ROI-focused and attribute revenue to efforts, they’re also being tasked to innovate and lead their companies into the digital age. Read how the Oracle Marketing Cloud provides marketing leaders with data-driven solutions to unify marketing resources and empower Modern Marketing teams to deliver personalized customer experiences across each channel."

Tags : engagement, advocacy, revenue, marketing cloud, oracle, networking, content delivery
    
By: Bit9     Published Date: Sep 30, 2014

Retailers and other covered organizations face increasing pressure to not only comply with PCI DSS 3.0, but to also protect servers and endpoints from evolving security threats. This new white paper explains how a positive security solution can help you achieve both goals, and avoid the costs and risks of non-compliance and/or a security breach.

Tags : pci compliance, endpoint monitoring, dss security, security solutions, security, it management, content management system, secure content management
    
By: Bit9     Published Date: Sep 30, 2014

This new eBook explains how a single, positive security solution, such as Bit9, facilitates the convergence of compliance and security—one agent that provides visibility, detection, response and protection and can automate and manage compliance for PCI-DSS, SOX, HIPAA, FISMA, GLBA, GPG 13, NERC CIP and other regulations.

Tags : it security, pci compliance, industry regulations, security solutions, security, it management, risk management, content management system
    
By: Bit9     Published Date: Sep 30, 2014

For enterprises, relying on perimeter defenses as well as traditional endpoint protection is no longer suitable to combat today’s threats. There is a good reason for that, since solutions including signature-based antivirus have not kept pace in combating advanced threats or zero-day attacks leaving devices defenseless.

Tags : endpoint protection, server security, perimeter defenses, security, business analytics, risk management, content management system, service management
    
By: Bit9     Published Date: Sep 30, 2014

In October 2013, Bit9 conducted its third-annual survey on server security. In the past year, the inability to detect or stop advanced attacks has remained a constant challenge for enterprises. This survey was designed to analyze these challenges from respondents who are responsible for their organization’s security posture.

Tags : server security, virtual servers, data breaches, targeted attacks, security, business analytics, risk management, secure content management
    
By: JumpCloud     Published Date: Sep 29, 2014

Learn how innovative IT and ops teams leverage LDAP and Active Directory for their IaaS.

Tags : ldap, active directory bridge, user management, idaas, iam, ssh access, linux, hosted ldap
    
By: JumpCloud     Published Date: Sep 29, 2014

Using Gmail? Still have Active Directory? Learn how to move your user directory to the cloud.

Tags : ldap, active directory, user management, idaas, iam, ssh access, linux, hosted ldap
    
By: Lenovo     Published Date: Sep 16, 2014

Virtual Desktop Infrastructure (VDI) works best for smaller centrally located user bases that share a core set of application and file needs. As the world moves to the web and the cloud, is VDI still a good fit for emerging mobility and BYOD needs for your agency? See this infographic to learn more about the tradeoffs, and what you can do to take advantage of emerging cloud solutions to drive improved mobile productivity across your entire organization.

Tags : vid, cloud alternatives, emerging mobility, mobile productivity, it management, bandwidth management, content integration
    
By: IBM     Published Date: Sep 16, 2014

In 2013, Bon Ton Stores invested in upgrading IT, continuing to update and expand its eCommerce sites, and launching a new mobile site supporting delivery of promotions and online purchasing. A central aspect of this technology upgrade involved the replacement of an x86 server environment, supporting eCommerce with ten IBM® PowerLinux™ 7R2 servers and IBM PowerVM® running IBM WebSphere® Commerce on SUSE Linux operating systems. This case study highlights of some of the key aspects of this significant migration and its results, including how Bon-Ton IT executives support the business and what they prioritize, why they decided to make this move, what performance and capability resulted, and how it affected full data center costs and business resilience.

Tags : stack costs, online purchasing, promotion delivery, mobile retail, application performance management, business analytics, business intelligence, customer experience management
    
By: Salesforce.com     Published Date: Sep 16, 2014

Soar to success. Register for your free Dreamforce Expo+ pass and you’ll be entered to win one of four full conference passes and a round-trip flight on Virgin America.

Tags : dreamforce, salesforce, conference, expo, free pass, cloud solution, crm, cloud
    
By: IBM     Published Date: Sep 15, 2014

In this white paper, IDC examines how IBM's Storwize family of storage offerings is changing the game by delivering a robust enterprise grade virtualization platform that is efficient, cost-effective, and optimized.

Tags : enterprise storage, big data, cloud computing, virtualization platform, best practices, business analytics, business intelligence, business management
    
By: Arbor     Published Date: Sep 15, 2014

Sicherheitsanalysen stellen eine neue Anforderung im laufenden Wettrüsten zwischen Angegriffenen und Angreifern dar

Tags : security analytics, it security, cyber defenses, application security, firewalls, hacker detection, security management, secure content management
    
By: GENBAND     Published Date: Sep 11, 2014

GENBAND’s NUViA™ voicemail solution changes the economics of acquiring and managing voicemail. Eliminate end of life platforms that are expensive to maintain while adding new mobility services that make users more productive. Integrates with your existing PBXs or IP-PBXs.

Tags : voicemail, solution, managing, economics, platforms, pbx, mobility, messaging
    
By: Logicalis     Published Date: Sep 10, 2014

Video solutions eliminate geographic boundaries and allow you to sit across a conference table from fellow participants, regardless of where they are in the world. By using unified video collaboration solutions for a virtually unlimited number of applications, you can boost productivity and communication throughout your organization, even across the largest of enterprises—allowing you to become more agile and responsive to changing needs. Download this white paper to learn how.

Tags : logicalis, cisco, cisco systems, video communication, video solutions, enterprise video technologies, enterprise applications, employee collaboration
    
By: MicroStrategy     Published Date: Sep 09, 2014

Improve revenue, loyalty, and productivity while controlling costs. It’s a given: Most shoppers are now armed with a mobile device when they enter a retail store. They are highly informed and expect retail employees they interact with to be at least, if not more knowledgeable about a store’s products, promotions, and services. This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology to: Enhance customer experience Drive sales Boost customer loyalty Achieve operational efficiencies Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.

Tags : mobile apps, customer experience, customer loyalty, operational efficiencies, mobile technology, sales lift, customer loyalty, best practices
    
By: Micro Focus     Published Date: Aug 28, 2014

This white paper examines key approaches to application modernization and evolution for certain IBM mainframe applications with long life spans. It discusses the challenges of legacy applications and the available modernization approaches to handle these challenges. The paper also analyzes in some depth specific approaches that keep application logic largely intact or allow it to evolve incrementally and productively.

Tags : application modernization, mainframe applications, legacy applications, software development, it management, knowledge management, database development
    
By: Workday     Published Date: Aug 27, 2014

This paper provides a clear insight into the real SaaS manifesto

Tags : saas manifesto, in the cloud, saas security, saas definition, networking, knowledge management, enterprise applications, storage
    
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