Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
Results 1 - 25 of 1652Sort Results By: Published Date | Title | Company Name
By: Skillsoft     Published Date: Jul 23, 2014

This ExecBlueprint provides practical advice for developing such a code that will go beyond “window dressing” and inspire leaders and employees alike to build and sustain a compliant and ethical culture. While acting ethically is important for its own sake, the authors also provide pragmatic reasoning for fostering such a culture: ethical organizations earn the trust — and loyalty — of employees, customers, and investors. Accordingly, the code should be simple to understand, widely circulated, and aggressively enforced. But most importantly: adherence starts at the top.

Tags : skillsoft, ethical workplace, compliance, code of conduct, industry standards, rules, employee behavior, corporate behavior
    
By: Riverbed     Published Date: Jul 18, 2014

Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!

Tags : riverbed, unified communications, communication costs, enterprise video technologies, employee collaboration, remote access, mobile computing, mobile workers
    
By: Citrix     Published Date: Jul 18, 2014

This Citrix Key Project Design Guide provides an overview of the solution architecture and implementation used in the key project on remote access for enterprise PCs.

Tags : citrix, enterprise pc, remote access, remote network management, network architecture, mobile workers, xendesktop, wireless infrastructure
    
By: LogMeIn     Published Date: Jul 18, 2014

This report will explore some of the support services issues, and how support organizations can make the shift needed to meet their customers' needs.

Tags : logmein rescue, support services, customer support, reoporting, system management, network management, network performance management, mobile computing
    
By: AtTask Q3 N. America Lead Gen     Published Date: Jul 17, 2014

If you’re reading this eBook, it’s probably because you’ve got a pest control problem. This isn’t just an irritating lizard infestation, though. This is larger and nastier than lizards; it’s a huge, nasty, fire-breathing, hard to ignore, dragon. The dragon of work chaos. And you need to know how to slay it. Well, there’s no need to fear. This eBook will teach you the right—and necessary—weapons to help you extinguish the fire, examine your burn wounds, and exterminate the work chaos dragon for good.

Tags : at task, work chaos, solutions, input processes, poor visibility, resources, knowledge management, enterprise applications
    
By: AtTask Q3 N. America Lead Gen     Published Date: Jul 17, 2014

When it comes to project management, we tend to talk about the tactical—the assignments, the tasks, the approvals, and so on. But business is evolving, and many project teams are now being asked to lead change, instead of just timelines and milestones. This evolution is accelerating and is driven by fresh thinking and business necessity supported by advanced technologies that are highly accessible to a much broader range of contributors. Effectively managing work is no longer just the role of a few specialists. In this Whitepaper you will learn lessons from 40 PPM experts on making the transition from project management to project leadership.

Tags : at task, it organizations, work requests, technology changes, project updates, status reports, project management, knowledge management
    
By: AtTask Q3 N. America Lead Gen     Published Date: Jul 17, 2014

Rapid changes in both technology and business mean that IT departments are constantly barraged with new projects whether its writing a web app or implementing new infrastructure for mobile application. Its a challenge just to stay ahead of the curve. This Whitepaper examines the top 10 every day pains that prevent IT managers from getting work done and offers some new and trusted solutions for improving your productivity.

Tags : at task, it organizations, work requests, technology changes, project updates, status reports, project management, knowledge management
    
By: Pitney Bowes     Published Date: Jul 17, 2014

Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.

Tags : pitney bowes, ecommerce, retail, online business, shipping, tracking, tracking and shipping, customer service
    
By: XO Communications     Published Date: Jul 17, 2014

Bank Administration Institute (BAI) is a financial services association that offers expertise in retail banking, payments and regulatory compliance.

Tags : bai, streamlines, data, backup, disaster, recovery, financial services, retail banking
    
By: AlienVault     Published Date: Jul 14, 2014

While vulnerability assessments are essential, considering vulnerability data in a vacuum greatly limits your ability to prioritize your action plan in an effective way. Without the context of which vulnerabilities are the most severe, which are actively being targeted, which are on critical assets, etc, you may waste time checking things off the list without actually improving security. Join us for this session to learn how to integrate threat intelligence into your vulnerability management strategy.

Tags : alienvault, threat intelligence, vulnerability assessments, vulnerability data, security, it management, knowledge management
    
By: AlienVault     Published Date: Jul 14, 2014

Event logs provide valuable information to troubleshoot operational errors, and investigate potential security exposures. They are literally the bread crumbs of the IT world. As a result, a commonly-used approach is to collect logs from everything connected to the network "just in case" without thinking about what data is actually useful. But, as you're likely aware, the "collect everything" approach can actually make threat detection and incident response more difficult as you wade through massive amounts of irrelevant data. Join us for this session to learn practical strategies for defining what you actually need to collect (and why) to help you improve threat detection and incident response, and satisfy compliance requirements.

Tags : alienvault, troubleshooting operational errors, potential security exposures, satisfy compliance requirements, security, it management, knowledge management
    
By: AlienVault     Published Date: Jul 14, 2014

If you're like most IT practitioners, you are busy. You have a million things to do and preparing the reports needed to prove PCI DSS compliance requires time you just don't have. It doesn't have to be so hard. In this practical webinar, PCI DSS compliance experts walk through strategies for taking the pain out of PCI DSS reporting.

Tags : alienvault, pci dss reporting, pci dss compliance, it management, knowledge management
    
By: CompareBusinessProducts.com     Published Date: Jul 11, 2014

Contact center solutions and offerings from different vendors vary tremendously. They differ in terms of cost, support and types of functionality that are available. Some solutions will be much more suited to your business than others. Some that might seem to be perfect at first glance may have lots of hidden add-on costs, pushing the overall cost of the system way beyond budget, or may lack some features that you may need in the near future. There is a lot to think about when evaluating options and features and the selection process is complex. The questions detailed in this paper can help you establish whether a solution is really right for your organization, as well as the real costs and benefits that it will bring.

Tags : compare business, contact center solutions, vendors, costs, benefits, knowledge management, enterprise applications
    
By: CompareBusinessProducts.com     Published Date: Jul 11, 2014

8x8 is an organization that offers cloud communications and computing services to a range of different businesses of different sizes. It is a publicly-traded organization, based in northern California, with more than 10 years of experience in cloud VoIP and contact center solutions, as well as the unified communications market. The company offers a wide range of services to its customers, which include cloud phone services, virtual meeting, virtual desktops, and the focus of this report, the virtual contact center. The technologies that it has developed uses the company’s Software-as-a-Service (SaaS) platform, which it claims is both powerful and secure. The company also specifies that it has some of the most reliable IP telephony that is available on the market.

Tags : compare business, contact center solutions, vendors, costs, benefits, saas, software as a service, knowledge management
    
By: CompareBusinessProducts.com     Published Date: Jul 11, 2014

An optimally functioning contact center is helpful in solving customer problems. It also works as a key feedback loop to the organization. However, it can be easy to make common mistakes that lead them to be less than effective in these areas. Download to learn more!

Tags : compare business, contact center solutions, vendors, costs, benefits, saas, software as a service, knowledge management
    
By: CompareBusinessProducts.com     Published Date: Jul 11, 2014

More and more commonly businesses are working to integrate their CRM systems with a marketing automation platform. Marketing automation is considered to be one of the most important areas of CRM growth. In 2012 Gartner reported that this would continue to be the case with marketing automation achieving 10.7% annual growth rates right through 2016. This means that the current interest in and trend towards marketing automation is set to continue.

Tags : compare business, crm, marketing automation, crm systems, crm growth, platform, vendors, knowledge management
    
By: CompareBusinessProducts.com     Published Date: Jul 11, 2014

Social Customer Relationship Management (CRM) is a burgeoning new business tool that utilizes a social media platform to engage customers in conversations that establish trust in a brand, and create a transparent business model that encourages people to invest time and money in a products. Often, it is used to respond to customer complaints, and compliments, when they appear on social sites such as Facebook, Twitter, LinkedIn and Google Plus.

Tags : compare business, crm, marketing automation, crm systems, crm growth, platform, vendors, knowledge management
    
By: CompareBusinessProducts.com     Published Date: Jul 11, 2014

Download this infographic to learn: if your company needs a good CRM solution, what an advanced CRM system can deliver, why defining your CRM system is critical, how to implement a CRM system, how to check data and select vendors.

Tags : compare business, crm, marketing automation, crm systems, crm growth, platform, vendors, knowledge management
    
By: CompareBusinessProducts.com     Published Date: Jul 11, 2014

Sage CRM is an Internet-based program that allows businesses to automate customer service, marketing, and sales in one easy-to-navigate user screen, or dashboard. It can be used on-site or in the cloud. The program is user friendly and intuitive, allowing users of all technical backgrounds easy access to a highly efficient CRM tool.

Tags : compare business, crm, marketing automation, crm systems, crm growth, platform, vendors, knowledge management
    
By: TeamQuest     Published Date: Jul 11, 2014

In this whitepaper you will learn about the following: • Analytics and today’s optimization challenges • What REALLY matters • Desired state and results • Methodology and ideation examples – Business and service aligned – Automated and predictive IT analytics • Recommendations Download to learn more!

Tags : mobile app, optimizing it, automated and predictive it analytics, it management, knowledge management, enterprise applications
    
By: Box     Published Date: Jul 02, 2014

Today, marketers face many challenges, and often have to do more with less. Here are some of the top challenges marketers face today and how they solve these problems within their organization.

Tags : box, zip files, collaboration, marketing roi, collaboration, ftp, search portal, budget management
    
By: Box     Published Date: Jul 02, 2014

Today, businesses of all sizes are adopting cloud services to accelerate growth, create more efficient operations and expand their reach. In this white paper, you’ll find scenarios and economic justification for making a shift to enterprise content collaboration with Box.

Tags : box, collaboration, lan, infrastructure, data storage, data space, networking, storage
    
By: Asure Software     Published Date: Jun 30, 2014

At the beginning of 2013, Asure Software undertook a survey of workplace managers around the globe. The objective was to further understand workplace utilisation, the challenges in managing shared workspace and the trends for the future.

Tags : asure, workplace space, space utilisation, efficient measurements, work productivity, effective use of space, workplace space software, knowledge management
    
By: Samanage     Published Date: Jun 30, 2014

In this webinar recording, you will hear how Caleb Wagnon and Michael Arnold from the Sheridan School District were able to get fully implemented within 14 days with Samanage. In migrating to a unified Service Desk & Asset Management Solution, they were able to benefit from Samanage's Google Apps integration as well as map all of their assets accurately within minutes.

Tags : samanage, case study, asset management solution, integration, performance, budget, service desk, knowledge management
    
By: Delphix     Published Date: Jun 27, 2014

Healthcare reform is transforming the US health insurance sector, creating a dynamic and competitive new market with compelling opportunities for growth. Does your IT organization have what it takes to capitalize on these opportunities? Here are 5 ways technology investment delivers the agility you need – and how.

Tags : agile data, healthcare payer, cios, growth, technology, health insurance, it management, knowledge management
    
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