Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
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By: Adobe     Published Date: Nov 04, 2014

n this Gigaom Research Webinar, we will examine the schism between the automated enterprise and the manual operations that support it, assess the tools and processes available to bring the back office up to speed, and present a roadmap to bring business agility and consistency to your operations.

Tags : adobe, communications, business automation, business communications, operations, human resources, office compliance, business process automation
    
By: IBM     Published Date: Oct 30, 2014

Filled with exotic terms like “Hadoop” and “Data Scientist”, Big Data, business intelligence and analytics have always been the domain of the biggest enterprises with huge teams to devote to analyzing data. But thanks to the latest technology advances businesses of almost any size can utilize tools to help inform every part of business decision-making. This SlashGuide looks at a recent Slashdot Pulse research study on BI/BA and discusses what’s really important when it comes to Big Data – and what businesses can do now to capitalize on the trend.

Tags : business analytics, big data, bi/ba, it management, knowledge management, data management, best practices
    
By: HP     Published Date: Oct 29, 2014

Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues? HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.

Tags : itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere
    
By: IBM     Published Date: Oct 22, 2014

A case study on how a major oil and gas producer saves 35 percent on data storage costs and 30 percent in litigation-related costs by adopting a smarter data discovery and defensible disposal strategy, using IBM Enterprise Content Management solutions.

Tags : legacy data, data storage costs, data storage, content management, it management, knowledge management, data management, business intelligence
    
By: IBM     Published Date: Oct 22, 2014

Equipping IT with the resources that they need to optimize the user experience to match that of consumer applications can help you achieve the business outcomes you want, while making the most of your enterprise content management (ECM) investments.

Tags : consumer applications, content management, ecm, it management, knowledge management, data management, application performance management, business intelligence
    
By: IBM     Published Date: Oct 22, 2014

Download this white paper from MWD Advisors and get an inside look at what you’ll need to (1) Empower your most valuable knowledge workers; (2) Provide exceptional customer experiences; and (3) Thrive in an increasingly competitive environment

Tags : customer service, case management, advanced analytics, it management, knowledge management, business analytics, business intelligence
    
By: Box     Published Date: Oct 22, 2014

Box helps Marketing teams save time, keep branding consistent and increase efficiency. Learn how Box helps Marketers send large files, work with agencies and create campaigns quickly and productively.

Tags : box, marketing, large files, file transfer, marketing campaigns, productivity, email security, wireless messaging
    
By: IBM     Published Date: Oct 22, 2014

Not storing data is cheaper than storing it. As enterprise data continues to grow and IT budgets remain flat, organizations need to more effectively maximize existing storage capacity and manage storage spend based on data value. In this white paper, Enterprise Strategy Group Sr. Analyst Mark Peters demonstrates how IBM's Information Lifecycle Governance solutions can help IT buyers improve the information economics for their organizations by curtailing data growth through defensible disposal of data.

Tags : data storage, big data, data disposal, data value, it management, data management, business intelligence, content management system
    
By: CA Technologies     Published Date: Oct 22, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers
    
By: CA Technologies     Published Date: Oct 22, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, it management, mobile computing, mobile data systems
    
By: CA Technologies     Published Date: Oct 22, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers
    
By: IBM     Published Date: Oct 14, 2014

Capitalizing on the transformative potential of private cloud requires leveraging the differentiators that will drive exponential value down the road. This IBM white paper discusses the core differentiators that drive transformative business value and to how best incorporate them into your environment, based on the latest research, technologies and solutions.

Tags : private cloud, business value, business agility, hybrid era, it management, knowledge management, business intelligence
    
By: IBM     Published Date: Oct 14, 2014

If you're unhappy with the state of your current disaster recovery operations, this Q and A is a must-read. IBM cloud experts share information on how cloud computing can provide nearly instantaneous failover and failback of critical business applications. This type of speedy recovery keeps your organization running in the event of disaster or disruption, limiting the risk of business losses and brand damage.

Tags : disaster recovery operations, cloud technologies, cloud computing, critical business aplplications, it management, knowledge management, business analytics, business intelligence
    
By: IBM     Published Date: Oct 14, 2014

Learn about the most common faulty disaster recovery assumptions—from insufficient employee work arrangements to the inadequacy of annual or biannual disaster recovery testing.

Tags : disaster recovery, dr in-house, outsourcing, knowledge management, business activity monitoring, business analytics, business intelligence
    
By: IBM     Published Date: Oct 10, 2014

Agile Development and DevOps emphasize quick feedback cycles. But how do we test non-trivial applications with many components? What do we do when some components are outside of our control, expensive to access, or simply not ready to test against? Delaying integration testing or running the tests infrequently is can cause problems to linger, quality to fall, and delivery delays.

Tags : agile development, composite applications, integration testing, it management, knowledge management, application integration, best practices, business analytics
    
By: IBM     Published Date: Oct 10, 2014

Business needs, market trends, and customer demands are forcing IT teams to deploy applications at a rapid rate. The frequency of the deployments can invoke human errors, failed deployments, and outages. This paper will guide you through seven best practices that will strengthen the way applications are released to production.

Tags : release management, application management, market trends, application deployment, it management, knowledge management, best practices, business intelligence
    
By: LogMeIn     Published Date: Oct 10, 2014

This white paper provides its research results which aims to find out how well companies are doing in terms of creating sales leaders.

Tags : sales training, virtual sales training, virtual collaboration, logmein, sales management, mobile computing, mobile workers, wireless infrastructure
    
By: LogMeIn     Published Date: Oct 10, 2014

A research paper written by Ovum in collaboration with join.me by LogMeIn to help understand how web conferencing tools can benefit businesses.

Tags : web conferencing, changes in web conferencing, collaboration tools, web collaboration, logmein collaboration tools, mobile computing, mobile workers, collaboration
    
By: IBM     Published Date: Oct 10, 2014

Continuous engineering is explained in easy to understand terms in this Dummies book, appropriate for all levels of product and systems development stakeholders.

Tags : ibm, continuous engineering, product designs, engineering resources, corralling complexity, analyzing continuously, traditional processes, market analytics
    
By: IBM     Published Date: Oct 10, 2014

This paper outlines an approach for using this shift to gain a competitive advantage.

Tags : ibm, systems development, advancing product, traceability, engineering information, collaboration, engineering disciplines, collaboration process
    
By: IBM     Published Date: Oct 10, 2014

This paper introduces practical approaches to Agile focused on core principles and practices and shows how they improve project results for embedded systems development.

Tags : ibm, agility, software productivity, agile teams, agile practice, faster solutions, adoption mistakes, dummies
    
By: IBM     Published Date: Oct 10, 2014

Requirements definition and management is recognized as a necessary step for the successful delivery of systems and software projects; the discipline is also required by standards, regulations and quality improvement initiatives like Capability Maturity Model Integration (CMMI).

Tags : ibm, requirements management, cmmi, successful delivery, distinctively identified, specific solutions, defined requirement, managing requirements
    
By: IBM     Published Date: Oct 06, 2014

IBM’s Social Media Analytics solution helps your company take advantage of everything social media has to offer in terms of getting closer to your customers, combining social media analysis and reporting with IBM SPSS predictive analytics technology.

Tags : social media, advanced analytics, customer insight, social media analytics, knowledge management, business activity monitoring, business analytics, business integration
    
By: IBM     Published Date: Oct 06, 2014

Business Intelligence (BI) has become a mandatory part of every enterprise’s decision-making fabric. Unfortunately in many cases, with this rise in popularity, came a significant and disturbing complexity. Many BI environments began to have a myriad of moving parts: data warehouses and data marts deployed on multiple platforms and technologies – each requiring significant effort to ensure performance and support for the various needs and skill sets of the business resources using the environment. These convoluted systems became hard to manage or enhance with new requirements. To remain viable and sustainable, they must be simplified. Fortunately today, we have the ability to build simpler BI technical environments that still support the necessary business requirements but without the ensuing management complexity. This paper covers what is needed to simplify BI environments and the technologies that support this simplification.

Tags : data warehouses, bi environments, bi technologies, faster deployments, knowledge management, business analytics, business management, business process management
    
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