Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
Results 1 - 25 of 1739Sort Results By: Published Date | Title | Company Name
By: destinationCRM.com     Published Date: Dec 10, 2014

Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.

Tags : customer channel, social media, contact centers, crm, customer relationship management, cem, customer service, facebook
    
By: destinationCRM.com     Published Date: Nov 19, 2014

One of the biggest challenges organizations face is today is delivering customer experiences that are consistent, personal, and engender loyalty. This Roundtable will focus on how best to plan and implement a winning CEM program.

Tags : crm, customer experience management, customer management, customer experience, buyers, business intelligence, cem, customer satisfaction
    
By: CenturyLink     Published Date: Oct 30, 2014

DevOps is a hot topic inside many Enterprise IT organizations today, because of the operational and development efficiencies it can bring. Join Gigaom Research and our sponsor CenturyLink for “DevOps, Weaving Development and Operations Together in the Enterprise,” a free analyst webinar on Thursday, October 30th, 2014 at 10 a.m. PT.

Tags : devops, centurylink, application integration, knowledge management, operations, network performance management, best practices, database development
    
By: IBM     Published Date: Oct 14, 2014

Capitalizing on the transformative potential of private cloud requires leveraging the differentiators that will drive exponential value down the road. This IBM white paper discusses the core differentiators that drive transformative business value and to how best incorporate them into your environment, based on the latest research, technologies and solutions.

Tags : private cloud, business value, business agility, hybrid era, it management, knowledge management, business intelligence
    
By: IBM     Published Date: Oct 14, 2014

If you're unhappy with the state of your current disaster recovery operations, this Q and A is a must-read. IBM cloud experts share information on how cloud computing can provide nearly instantaneous failover and failback of critical business applications. This type of speedy recovery keeps your organization running in the event of disaster or disruption, limiting the risk of business losses and brand damage.

Tags : disaster recovery operations, cloud technologies, cloud computing, critical business aplplications, it management, knowledge management, business analytics, business intelligence
    
By: IBM     Published Date: Oct 14, 2014

Learn about the most common faulty disaster recovery assumptions—from insufficient employee work arrangements to the inadequacy of annual or biannual disaster recovery testing.

Tags : disaster recovery, dr in-house, outsourcing, knowledge management, business activity monitoring, business analytics, business intelligence
    
By: IBM     Published Date: Oct 10, 2014

Agile Development and DevOps emphasize quick feedback cycles. But how do we test non-trivial applications with many components? What do we do when some components are outside of our control, expensive to access, or simply not ready to test against? Delaying integration testing or running the tests infrequently is can cause problems to linger, quality to fall, and delivery delays.

Tags : agile development, composite applications, integration testing, it management, knowledge management, application integration, best practices, business analytics
    
By: IBM     Published Date: Oct 10, 2014

Business needs, market trends, and customer demands are forcing IT teams to deploy applications at a rapid rate. The frequency of the deployments can invoke human errors, failed deployments, and outages. This paper will guide you through seven best practices that will strengthen the way applications are released to production.

Tags : release management, application management, market trends, application deployment, it management, knowledge management, best practices, business intelligence
    
By: LogMeIn     Published Date: Oct 10, 2014

This white paper provides its research results which aims to find out how well companies are doing in terms of creating sales leaders.

Tags : sales training, virtual sales training, virtual collaboration, logmein, sales management, mobile computing, mobile workers, wireless infrastructure
    
By: LogMeIn     Published Date: Oct 10, 2014

A research paper written by Ovum in collaboration with join.me by LogMeIn to help understand how web conferencing tools can benefit businesses.

Tags : web conferencing, changes in web conferencing, collaboration tools, web collaboration, logmein collaboration tools, mobile computing, mobile workers, collaboration
    
By: IBM     Published Date: Oct 10, 2014

Continuous engineering is explained in easy to understand terms in this Dummies book, appropriate for all levels of product and systems development stakeholders.

Tags : ibm, continuous engineering, product designs, engineering resources, corralling complexity, analyzing continuously, traditional processes, market analytics
    
By: IBM     Published Date: Oct 10, 2014

This paper outlines an approach for using this shift to gain a competitive advantage.

Tags : ibm, systems development, advancing product, traceability, engineering information, collaboration, engineering disciplines, collaboration process
    
By: IBM     Published Date: Oct 10, 2014

This paper introduces practical approaches to Agile focused on core principles and practices and shows how they improve project results for embedded systems development.

Tags : ibm, agility, software productivity, agile teams, agile practice, faster solutions, adoption mistakes, dummies
    
By: IBM     Published Date: Oct 10, 2014

Requirements definition and management is recognized as a necessary step for the successful delivery of systems and software projects; the discipline is also required by standards, regulations and quality improvement initiatives like Capability Maturity Model Integration (CMMI).

Tags : ibm, requirements management, cmmi, successful delivery, distinctively identified, specific solutions, defined requirement, managing requirements
    
By: IBM     Published Date: Oct 06, 2014

IBM’s Social Media Analytics solution helps your company take advantage of everything social media has to offer in terms of getting closer to your customers, combining social media analysis and reporting with IBM SPSS predictive analytics technology.

Tags : social media, advanced analytics, customer insight, social media analytics, knowledge management, business activity monitoring, business analytics, business integration
    
By: IBM     Published Date: Oct 06, 2014

Business Intelligence (BI) has become a mandatory part of every enterprise’s decision-making fabric. Unfortunately in many cases, with this rise in popularity, came a significant and disturbing complexity. Many BI environments began to have a myriad of moving parts: data warehouses and data marts deployed on multiple platforms and technologies – each requiring significant effort to ensure performance and support for the various needs and skill sets of the business resources using the environment. These convoluted systems became hard to manage or enhance with new requirements. To remain viable and sustainable, they must be simplified. Fortunately today, we have the ability to build simpler BI technical environments that still support the necessary business requirements but without the ensuing management complexity. This paper covers what is needed to simplify BI environments and the technologies that support this simplification.

Tags : data warehouses, bi environments, bi technologies, faster deployments, knowledge management, business analytics, business management, business process management
    
By: IBM     Published Date: Oct 06, 2014

This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to Excel amid escalation global complexity, demand volatility and new customer requirements.

Tags : cloud integration, b2b, value chain, cloud services, it management, knowledge management, best practices, business intelligence
    
By: IBM     Published Date: Oct 06, 2014

Financial organizations are under intense pressure to grow their business while keeping costs in check and meeting regulatory requirements. This can be a huge challenge for banking leadership and especially those managing payments infrastructures. How can banks improve business agility and ensure faster compliance? Integrated transaction management hubs deliver differentiated products to customers now, provide a platform for future and enable ongoing market share growth.

Tags : payments infrastructures, transaction management, payment transformation, single payments platform, knowledge management, business analytics, business intelligence, business management
    
By: destinationCRM.com     Published Date: Oct 02, 2014

Download this month’s FREE installment of CRM magazine’s SMB Best Practices series, and find out how Enterprise level Customer Service solutions are within your reach.

Tags : crm, customer relationship management, customer service, customers, customer data, smb, small business networks, ebusiness
    
By: IBM     Published Date: Oct 01, 2014

Read this Gartner Report: Gartner Magic Quadrant for Customer Master Data This Gartner's Magic Quadrant offer insight into the part of the packaged MDM solution market that focuses on how organizations master and share a ""single version"" of customer data

Tags : data management, customer data solutions, mdm, software products, it management, knowledge management, application performance management, business analytics
    
By: OpenText     Published Date: Oct 01, 2014

Customer expectations are the primary driver for omni-channel commerce. Whether B2B or B2C, your customers want an integrated experience, they expect to see consistent branding, rich media, and correct information supporting a continuous shopping journey across channels. And that requires digital assets such as images, text, video, and audio to be synchronized with product information, and delivered seamlessly across all channels. Digital asset management is a core, foundational capability ensuring the benefits of omni-channel customer experiences are delivered.

Tags : opentext, cem, e-commerce, rich media, omni channel, b2b, b2c, integrated experience
    
By: IBM     Published Date: Oct 01, 2014

How can organizations tap into the vast flow of data, weed out the information that matters, and then link that meaningful sentiment to specific customers? This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.

Tags : marketing, business strategy, customer service, big data, it management, best practices, business process management, customer experience management
    
By: destinationCRM.com     Published Date: Oct 01, 2014

Learn how fully integrating your cloud contact center with other data sources within your enterprise can unlock their full potential.

Tags : saas, cloud contact center, crm, customer relationship management, customer service, cloud, best practices, call center management
    
By: MaaS360 by Fiberlink     Published Date: Sep 30, 2014

Mobile device Management was just the beginning of the enterprise journey towards complete mobility. Learn why enterprise mobility management is now needed for all devices and data for work.

Tags : mobile device management, mobility, enterprise mobility, mobile security, application management, it management, knowledge management, best practices
    
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