Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
Results 1 - 25 of 2012Sort Results By: Published Date | Title | Company Name
By: destinationCRM.com     Published Date: Jul 15, 2015

The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.

Tags : crm, appexchange, customer service, customer interaction service, marketing automation, sales automation, collaborative commerce, customer experience management
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Jun 17, 2015

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.

Tags : customer communications, customer service, nurturing, customer conversation, ip telephony, mobile data systems, customer interaction service, customer satisfaction
    
By: destinationCRM.com     Published Date: May 20, 2015

In the Best Practices Guide, we try to educate our readers on how to build a VoC (Voice of the Customer) strategy that can provide meaningful results and help accomplish strategic goals.

Tags : voc, voice of the customer, customer service, customer satisfaction, best practices, customer interaction service, customer relationship management, collaborative commerce
    
By: destinationCRM.com     Published Date: Apr 15, 2015

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.

Tags : mobile data, customer engagement, crm, customer data, smartphones, mobile communications, mobile data systems, smart phones
    
By: destinationCRM.com     Published Date: Apr 15, 2015

Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map your customers' journeys and your organization's ability to deliver a superior customer experience.

Tags : convergys, customer experience, customer service, customer journey, crm, customer interaction service, customer satisfaction, ebusiness
    
By: IBM     Published Date: Mar 11, 2015

Cyber attacks are growing every day and become serious threats to your organization, but how do you know and understand the threats out there? Download a copy of this book, and you discover the zero-day exploits and threats used to compromise your enterprise. You also learn about a promising new technology developed by Trusteer, an IBM company, which provides effective yet transparent protection to enterprise endpoints. Start reading Stopping Zero-Day Exploits For Dummies, Trusteer Special Edition, today!

Tags : ibm, cybercrime prevention, it security solutions, trusteer, security, it management, knowledge management, data management
    
By: IBM     Published Date: Mar 11, 2015

The primary approaches used to fight advanced threats over the past several years simply aren’t effective. Traditional methods such as user education, vulnerability patching, and malware detection have failed to protect enterprises against the current threat landscape. Attackers continuously develop sophisticated tactics and evasion techniques to bypass the latest protection methods, requiring the security industry to find a different approach to malware protection. Trusteer has pioneered a new cybercrime prevention approach that provides unparalleled protection against spear-phishing, drive-by downloads and advanced, information-stealing malware.

Tags : ibm, malware detection, cybercrime prevention, it security solutions, security, knowledge management, enterprise applications, employee performance
    
By: Kronos     Published Date: Mar 09, 2015

Learn how Kronos has helped North Shore LIJ automate their labor allocation which now allows them to react to staff shortages more quickly than ever before.

Tags : kronos, labor management, staffing, staff shortage, hospital staff, customer service, enterprise resource planning, workforce management
    
By: Kronos     Published Date: Mar 09, 2015

Read how a Kronos scheduling, staffing, and workload solution provides real-time patient data that help nurse managers and leadership adjust staffing to patient census, workload intensity, and throughput data.

Tags : kronos, billing, medical billing, census, ebusiness, workforce management, customer experience management
    
By: Kronos     Published Date: Mar 09, 2015

Learn how workforce management technology can help you gain visibility into big data techniques to uncover staffing patterns and why that is a huge opportunity for healthcare organizations to better utilize their employees.

Tags : kronos, staffing trends, staffing patterns, labor management, workforce management, best practices, business intelligence, customer experience management
    
By: Kronos     Published Date: Mar 09, 2015

Learn how a cloud-based Kronos® for Healthcare workforce management solution streamlined time and attendance, payroll, and HR processes to increase productivity, control labor costs, and improved compliance for Uintah Basin Healthcare.

Tags : kronos, workforce management, payroll, compliance, healthcare hr, cloud hr, document management, records management
    
By: Kronos     Published Date: Mar 09, 2015

Click here to read about a Kronos scheduling, staffing, and workload solution that provides real-time patient data that help nurse managers and leadership adjust staffing to mirror patient census and workload intensity.

Tags : kronos, staffing, patient data, workload, workforce management, information management
    
By: Epicor Software     Published Date: Feb 26, 2015

The 2014 Mint Jutras ERP Solution Study collected more than 800 qualified responses. The purpose of this study was to investigate ERP goals, challenges and status and also to benchmark performance of ERP implementations.

Tags : distribution challenges, erp, erp goals, erp implementations, wholesale distributor, it management, knowledge management, enterprise applications
    
By: Acquia     Published Date: Feb 26, 2015

The impact of commerce on modern business is undeniable. From changing the retail experience to the introduction of pure pricing transparency, online shopping is now the primary way that brands interact with loyal and prospective customers. In this ebook, we’ll look at the trends sweeping over the commerce landscape and show you how you can take advantage of the content and commerce combination to sell your story.

Tags : audience segmentation, commerce-content connection, online shopping, acquia, it management, knowledge management, enterprise applications
    
By: Riverbed     Published Date: Feb 26, 2015

When a performance degradation occurs, there are more factors and interrelationships to consider than ever before. And though you may have invested in various monitoring tools to gain visibility into the elements of your application delivery infrastructure, this view is often fragmented and the tools are managed by separate teams.

Tags : application performance, performance management, business value, performance degradation, infrastructure, collaboration, network performance management, application performance management
    
By: Polycom     Published Date: Feb 25, 2015

AOL's wide-open, work-the-way-you-want approach seems perfectly suited to a company where staffers defy distance by overcoming more than miles. "Distance obviously is going to separate you and your colleagues, but flexibility is really what's going to bring it all together." AOL has identified Polycom collaboration as one of the top three mission-critical tools for the business.

Tags : polycom, aol, adap.tv, huffington post, collaboration, connectivity, communication, collaborative commerce
    
By: Polycom     Published Date: Feb 25, 2015

Defy distance and get the most our of international business video conferences. This guide provides discussion about cultural differences encountered when conducting business across borders and cultures. Following are some practical hints and tips for how to make your video conference a successful communication channel for effective business meetings, anytime.

Tags : business, video, conference, multicultural, meetings, communication, best practices, collaboration
    
By: Polycom     Published Date: Feb 25, 2015

This report will examine the basic components of the technology, considerations for deploying video conferencing solutions, and will introduce the Polycom® RealPresence® Platform to readers.

Tags : polycom, collaboration, connectivity, communication, deployment, video conferencing, infrastructure, messaging
    
By: Polycom     Published Date: Feb 25, 2015

The Fortune 100 and 400,000+ customers rely on Polycom to push the greatness of human collaboration forward everyday. For video collaboration to become ubiquitous, systems need to be easy to use and manage. And they need to deliver great experiences across every work environment, from immersive theater to conference room to work and home office to mobile video on a tablet or smartphone.

Tags : polycom, video conferencing, communication, collaboration, solutions, technology, messaging, telecom
    
By: Polycom     Published Date: Feb 25, 2015

This paper will highlight the key elements companies should look for in a video conferencing system, and offer best-practices recommendations for identifying and working with a video solutions provider.

Tags : polycom, collaboration, connectivity, communication, deployment, video conferencing, infrastructure, user experience
    
By: IBM     Published Date: Feb 24, 2015

In an unpredictable world, forecasting errors are unavoidable. This webinar offers some valuable guidance, in the form of Six Principles of Forecast Mastery, which point the way to a better future. Watch today and learn why treating forecast error as a friend can help you improve your organization's performance.

Tags : forecasting errors, quality forecasting, best practices, business performance solutions, knowledge management, enterprise applications, analytical applications, productivity
    
By: IBM     Published Date: Feb 24, 2015

This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.

Tags : ibm, lifecycle governance, e-discovery, e-discovery challenges, ilg solutions, it management, knowledge management, data management
    
By: IBM     Published Date: Feb 19, 2015

Refining business processes can be the key to achieving operational excellence.

Tags : business analytics, ibm, predictive analytics, performance management, it management, knowledge management, best practices, business intelligence
    
By: IBM     Published Date: Feb 11, 2015

Who can you trust? Learn from the IBM X-Force team in this new quarterly report how the Internet of Things and IP reputation tracking are transforming the security landscape.

Tags : ibm, ibm x-force, ip reputation tracking, iot, security landscape, security, knowledge management, business activity monitoring
    
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