Knowledge Management White Papers

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.

Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA
Results 1 - 25 of 1681Sort Results By: Published Date | Title | Company Name
By: Radix FZC     Published Date: Sep 10, 2014

Watch this Live Event on Wednesday September 10th at 2pm EST to learn how you can start using .host, and engage its key benefits to give you a branding and marketing edge.

Tags : radix, radix registry, icann, .host, global hosting, web hosting, doman name, ebusiness
    
By: Vision Solutions     Published Date: Aug 26, 2014

This paper debunks 7 virtualization DR myths

Tags : virtualization myths, disaster recovery, back up, high availability, virtual servers, data protection, backup and recovery, clustering
    
By: Samanage     Published Date: Aug 22, 2014

One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex ITSM solution, the costly consultants it required to maintain, and the sub-par customer service they received from their vendor. In this webinar, Eric Feldman, Director of IT at Riverside, shares behind-the-scenes details of how they regained control of their domain, including: "IT"SM…and Beyond – Cross functional business challenges that drove their requirements The journey – What they learned about cloud ITSM along the way The tangible benefits – Immediate business impact and what’s now possible including more accurate budgeting and building economies of scale If you’re actively looking at, or merely thinking about a new IT Service Management (ITSM) solution for your organization, this is one conversation you don’t want to miss. Like Riverside, you can get control and become master of your own IT domain.

Tags : samanage, itsm, riverside, itsm solutions, vendors, it management, knowledge management, enterprise applications
    
By: Riverbed     Published Date: Aug 22, 2014

The world’s largest organizations are adopting cloudbased infrastructure and services at a dizzying pace. Software as a service (SaaS) offerings such as Salesforce.com and Microsoft Office 365 are among the more popular cloud-based services. When moving services to the cloud, data centers are no longer local, so the end user experience can suffer. A poor or congested Internet connection between the user and the cloud service will mean sluggish application delivery that puts a damper on user productivity and ultimately threatens application usage.

Tags : acceleration, delivery, cloudbased infrastructure, productivity, microsoft exchange, windows, collaboration, cloud computing
    
By: Riverbed     Published Date: Aug 22, 2014

The performance of RecoverPoint continuous remote replication can be impacted by characteristics common to wide-area networks, including packet loss, latency and limited bandwidth. SteelHead WAN optimization appliances can be leveraged to overcome the negative effects of these impairments, delivering LAN-like performance for RecoverPoint and all other business applications traversing the WAN. In this paper you will learn about performance benefits of the combined EMC RecoverPoint and Riverbed SteelHead solution, as measured through collaborative testing from EMC and Riverbed.

Tags : performance, benefits, best-practices, networks, emc recoverpoint, collaborative testing, wide area networks, best practices
    
By: OpenText     Published Date: Aug 19, 2014

An integrated production faxing solution offers a number of benefits to the enterprise. This paper highlights the financial and workflow improvements you can expect by automating the document delivery process in your organization. See why companies that have made considerable investment in back-office automation systems take this next logical step to automate delivery of high volume, transactional paper documents.

Tags : opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management, enterprise applications
    
By: OpenText     Published Date: Aug 19, 2014

While perhaps not the most exciting way to exchange information, faxing is one of the most widely used, secure and compliant ways. This paper explains a solution that allows your organization to take full advantage of all of the benefits of faxing, while eliminating the associated costs such as lost productivity, overhead and lost business.

Tags : opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management, enterprise applications
    
By: OpenText     Published Date: Aug 19, 2014

Maintaining regulatory compliance is a major business issue facing organizations around the world. The need to secure, track and store information for compliance purposes is critical. For years businesses have relied on fax communications in day-to-day operations. More pressure is now placed on the need to closely manage fax communications and document processes. It’s not surprising that organizations are turning to enterprise fax technology to meet compliance requirements. This white paper addresses the area of fax communications and the steps you can take to help keep your organization compliant.

Tags : opentext, security, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management
    
By: OpenText     Published Date: Aug 19, 2014

A lot of talk is in the marketplace about enterprise software deployment models: on-premises, cloud, hybrid, managed/hosted. The conversation is an important one for every enterprise as it considers enterprise applications. This document is designed to help you evaluate the available deployment options for enterprise fax solutions. It includes easy-to-follow tables that will allow you to build selection criteria based on your organization’s requirements and needs.

Tags : opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management, enterprise applications
    
By: OpenText     Published Date: Aug 19, 2014

An integrated production faxing solution offers a number of benefits to the enterprise. This paper highlights the financial and workflow improvements you can expect by automating the document delivery process in your organization. See why companies that have made considerable investment in back-office automation systems take this next logical step to automate delivery of high volume, transactional paper documents.

Tags : opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management, enterprise applications
    
By: OpenText     Published Date: Aug 19, 2014

While perhaps not the most exciting way to exchange information, faxing is one of the most widely used, secure and compliant ways. This paper explains a solution that allows your organization to take full advantage of all of the benefits of faxing, while eliminating the associated costs such as lost productivity, overhead and lost business.

Tags : opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, security, knowledge management
    
By: OpenText     Published Date: Aug 19, 2014

Maintaining regulatory compliance is a major business issue facing organizations around the world. The need to secure, track and store information for compliance purposes is critical. For years businesses have relied on fax communications in day-to-day operations. More pressure is now placed on the need to closely manage fax communications and document processes. It’s not surprising that organizations are turning to enterprise fax technology to meet compliance requirements. This white paper addresses the area of fax communications and the steps you can take to help keep your organization compliant.

Tags : opentext, security, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management
    
By: OpenText     Published Date: Aug 19, 2014

A lot of talk is in the marketplace about enterprise software deployment models: on-premises, cloud, hybrid, managed/hosted. The conversation is an important one for every enterprise as it considers enterprise applications. This document is designed to help you evaluate the available deployment options for enterprise fax solutions. It includes easy-to-follow tables that will allow you to build selection criteria based on your organization’s requirements and needs.

Tags : opentext, fax, document delivery, workflow improvements, automation systems, transactional paper documents, knowledge management, enterprise applications
    
By: bitglass     Published Date: Aug 19, 2014

In this Gigaom Research Webinar, we will separate the real threats from the hype, identify the most common forms of security breaches, and discuss the tools and processes businesses can put in place to minimize exposure and damage.

Tags : bitglass, saas, saas security, crm, microsoft, salesforce, identity theft, security breach
    
By: KANA®, A Verint® Company     Published Date: Aug 14, 2014

In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.

Tags : kana, forrester, omnichannel, consumer, personalized service, support, customer service, knowledge management
    
By: Samanage     Published Date: Aug 13, 2014

Join us for this educational webcast, presented by Randy Michaels of Knowledge ToolWorks, a leading expert on IT and business processes, to learn how you can make ITSM work for you without getting tangled up in its ugly tentacles.

Tags : samanage, randy michaels, itsm, it service management, knowledge toolworks, service driven organization, itsm framework, it management
    
By: KANA®, A Verint® Company     Published Date: Aug 13, 2014

Kana Enterprise is a product built via acquisition, and it delivers a solution that combines the strength of its two parents — the multichannel and knowledge capabilities of the historical Kana Software products and the business process management engine from Sword Ciboodle.

Tags : kana, customer service solutions vendors, case management, customer service, reporting capabilities, process management, sword ciboodle, knowledge management
    
By: Box     Published Date: Aug 13, 2014

EFSS offerings from 19 vendors are reviewed and compared in this Magic Quadrant.

Tags : box, file sharing, file synchronisation, mobile collaboration, efss capabilities, magic quadrant, storage virtualization, mobile computing
    
By: Box     Published Date: Aug 13, 2014

This paper explains how growth, efficiency and expansion are the three main reasons to choose Box.

Tags : box, security, cloud services, cross team collaboration, enterprise content collaboration, application security, internet security, mobile computing
    
By: Box     Published Date: Aug 13, 2014

This paper reports on how Box addresses all 5 of the critical security capabilities in their platform.

Tags : box, securing content, content security in the cloud, device management, enterprise applications, application security, identity management, internet security
    
By: Phunware     Published Date: Aug 11, 2014

Mobile devices are streaming millions of location data points in real-time. These data points are extremely valuable in their own right because the very apps that help generate data can also be used to act on insights and deliver relevant messages. Download these insights and examples to turn mobile data into actions.

Tags : phunware, mobile, physical marketing analytics, location analytics, business intelligence, space management, customer service, crm
    
By: KANA®, A Verint® Company     Published Date: Aug 07, 2014

Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.

Tags : kana, customer experience, case management, process improvement, empowering employees, maturity assessments, customer satisfaction, loyalty
    
By: Samanage     Published Date: Aug 05, 2014

In this webinar recording, you will hear how Caleb Wagnon and Michael Arnold from the Sheridan School District were able to get fully implemented within 14 days with Samanage. In migrating to a unified Service Desk & Asset Management Solution, they were able to benefit from Samanage's Google Apps integration as well as map all of their assets accurately within minutes.

Tags : samanage, case study, asset management solution, integration, performance, budget, service desk, knowledge management
    
By: CA Technologies     Published Date: Aug 01, 2014

This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, customer interaction service
    
By: Foxit     Published Date: Jul 25, 2014

Learn about why your organization should go paperless and see how this can increase productivity and save your organization money.

Tags : foxit, paperless, save money, increase productivity, information sharing, knowledge management, enterprise applications
    
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