Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 1 - 25 of 369Sort Results By: Published Date | Title | Company Name
By: Cisco     Published Date: May 14, 2015

Cisco Validated designs (CVds) provide the framework for systems design based on common use cases or current engineering system priorities.

Tags : cloud computing, erp, productivity, applications, efficiency, cisco, infrastructure, service management
    
By: Cisco     Published Date: May 14, 2015

Cisco Validated Designs (CVDs) present systems that are based on common use cases or engineering priorities. CVDs incorporate a broad set of technologies, features, and applications that address customer needs. Cisco engineers have comprehensively tested and documented each design in order to ensure faster, more reliable, and fully predictable deployment.

Tags : networking, api, applications, management, visualizing, best practices, design, cvd
    
By: Kaseya     Published Date: May 13, 2015

To get the most out of their computer automation initiatives, healthcare organizations must take a step back, assess their current IT environments, adjust as needed and make important decisions regarding the future of their IT infrastructures.

Tags : kaseya, hybrid, cloud, management, msp, mobile, big data, network management
    
By: Kaseya     Published Date: May 13, 2015

While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”

Tags : kaseya, hybrid, cloud, management, msp, mobile, big data, network management
    
By: Kaseya     Published Date: May 13, 2015

Healthcare systems are inherently distributed across large campus environments, making regular IT systems management complex and time consuming. The risks of irregular maintenance and non-compliance of IT and security policies are not only measured in dollars lost but in lives saved.

Tags : network management, network performance, service management
    
By: Kaseya     Published Date: May 13, 2015

From dealing with rogue “IT hobbyists” to latest compliance hurdles, Kaseya presents solutions for common IT systems management pain points in the Banking Sector.

Tags : kaseya, hybrid, cloud, management, msp, mobile, big data, finance
    
By: ComputeNext     Published Date: May 11, 2015

Digital Realty’s core function is to provide the power, cooling, and space required for businesses to operate, grow and expand internationally in the internet age.

Tags : computenext, colocation, data center, cloud, infrastructure, blade servers, server virtualization, service management
    
By: Limelight Networks     Published Date: May 07, 2015

Web performance is a multi-layered challenge, encompassing speed, reliability, scalability and mobile reach. IT leaders understand that website performance has a direct, measurable impact on the business. By optimizing the end-to-end content delivery infrastructure, you can address those concerns and deliver superior online user experiences that drive business.

Tags : cdn, content delivery, content delivery network, website performance, website optimization, website acceleration, website delivery, website speed
    
By: Adobe     Published Date: Jun 17, 2014

In this white paper learn how e-signatures are making workflows easier and more productive than ever before.

Tags : adobe, modern workforce, electronic signature, digital signature, document management, collaboration, human resource management, mobile workers
    
By: Cisco     Published Date: May 14, 2015

En réalité, les entreprises comptent déjà sur le département IT pour devenir plus stratégiques et plus influentes. En effet, le département IT contribue à favoriser la croissance, à doper le chiffre d'affaires, à catalyser l'innovation et à offrir de nouvelles expériences aux clients. Sa mission n'est plus de gérer ni de dépanner l'infrastructure technologique. Il a désormais pour vocation de transformer les processus et de favoriser la réussite de l'entreprise

Tags : cloud computing, erp, cisco, service management, data warehousing
    
By: Cisco     Published Date: May 14, 2015

Whitepaper exploring the way that cloud computing is reshaping the roles of IT teams and enabling departments to redefine their partnership with business groups.

Tags : cloud computing, erp, productivity, applications, efficiency, cisco, network management, network performance management
    
By: Cisco     Published Date: May 14, 2015

Imaginez une équipe IT moins réactive et plus proactive, moins tactique et plus stratégique. Une entreprise qui anticipe les besoins, formule des recommandations proactives et répond à de nouvelles demandes et opportunités promptement et avec efficacité, tout en établissant des partenariats entre les entités commerciales.

Tags : cloud computing, erp, productivity, applications, efficiency, cisco, network architecture, network management
    
By: IBM     Published Date: Apr 15, 2015

Optimize your business processes in the cloud with a next generation BPM strategy — an intelligent Business Platform (iBP) that implements an on demand, “service as you need it” model. Take advantage of Infrastructure as a Service (IaaS) for pure technology - processing, storage, networks with payment based on usage. Develop and manage business processes using the BPM Platform as a Service (BPMaaS), providing the BPMS tools supported by cloud services. Work with live business processes used by customers, suppliers, employees and trading partners, using Business Processes as a Service.

Tags : ibm, optimization, cloud computing, iaas, business platform, data storage, business intelligence, system management software
    
By: MaaS360 by Fiberlink     Published Date: Apr 15, 2015

Volume III: Four Components of a Solid Mobile App Strategy! Successfully becoming mobile first and app enabled is a simple exercise of discovery, scalability, sustainability and security.

Tags : fiberlink, mobile users, strategy, app enabled, scalability, security, application security, mobile computing
    
By: Cisco     Published Date: Apr 10, 2015

The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.

Tags : cisco, zk research, data center, itaas, migration, cloud computing, applications, servers
    
By: IBM     Published Date: Apr 07, 2015

Today, the growth in the volume, variety, and availability of health data allows greater focus on individual wellness, as well as a way to provide care in a smarter way. In this webcast you will learn how the IBM Integration solution for healthcare can provide rapid connectivity, simplify IT infrastructure and drive enhanced patient care.

Tags : ibm, integration, connectivity, it infrastructure, healthcare providers, clinical applications, business applications, application integration
    
By: IBM     Published Date: Apr 07, 2015

Learn how to understand, manage and debug problems due to size, complexity and scale in operation of virtualized networks for modern data centers, including developer- and user-controlled software in clouds.

Tags : ibm, scale, data center, software, cloud, debug, complex, virtualized networks
    
By: IBM     Published Date: Apr 07, 2015

You may be considering the move to a SaaS model for several reasons: it's cheaper, easier, more flexible. But then reality sets in. You can't afford to move to SaaS right away. Many of your apps are too mission-critical to trust SaaS at this point, and security restrictions and company guidelines will not allow you to use SaaS for many apps. However, for some apps, it's not an issue, and that number continues to grow. So how do you reconcile? Enter stage left-- Hybrid APM. With the ability to pick and choose between SaaS or on-premises monitoring for your different applications and components, wherever they reside, your troubles are alleviated and the shift towards SaaS can be seamless.

Tags : ibm, saas, mission-critical, security, apps, growth, apm, cloud
    
By: Raritan     Published Date: Apr 07, 2015

Data Center Infrastructure Management (DCIM) has evolved to guide the management of data center assets, their environment, and overall operations. In this paper, we discuss how Raritan’s DCIM software can be integrated with existing ITSM software to increase efficiency and reliability.

Tags : raritan, raritan dcim, it service management, itsm, data center, infrastructure, internetworking hardware, server hardware
    
By: Kaseya     Published Date: Mar 12, 2015

Turn management data into actionable business information that helps create operational efficiencies and demonstrate value.

Tags : data management, business information, audits, inventory information, it policies, automation management systems, it assets, it solutions
    
By: GridGain     Published Date: Mar 10, 2015

SaaS is becoming increasingly popular, and as the industry develops, more and more companies are dropping older business models in favor of this rapidly evolving methodology. Download now to learn why.

Tags : gridgain, saas, saas infrastrutcture, hosted applications, applications, software as a service, infrastructure, application integration
    
By: Plantronics     Published Date: Mar 09, 2015

This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.

Tags : smarter working, new ways of working, smarter working for your organisation, plantronics, benefits of smart working, simply smarter office, it workplace, unified communications
    
By: Digital Realty     Published Date: Feb 24, 2015

Enterprise data center clients operate in some of the most complex and regulated environments in the world. These clients need assurance that their partners are up to the challenge of meeting their needs and operating effectively within a dynamic ecosystem. For the client-focused data center solutions provider, this presents a perfect opportunity to differentiate its services from those of other solution providers who simply provide five 9’s. See how they manage the regulatory landscape.

Tags : compliance, data center, management, business intelligence, service management, infrastructure
    
By: NextGen     Published Date: Jan 29, 2015

Learn how Mirth’s HIE solution can support your growth, ease data sharing, and help you reach your goals. In this case study, you'll learn why the Chesapeake Regional Information System for our Patients (CRISP) moved to Mirth® solutions.

Tags : mirth, hiw, total cost, erp, system, information, connect, technology
    
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