Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 1 - 25 of 337Sort Results By: Published Date | Title | Company Name
By: IBM     Published Date: Nov 14, 2014

View this series of short webcasts to learn how IBM Platform Computing products can help you ‘maximize the agility of your distributed computing environment’ by improving operational efficiency, simplify user experience, optimize application using and license sharing, address spikes in infrastructure demand and reduce data management costs.

Tags : ibm, distributed computing, user experience, business agility, infrastructure, network architecture, application performance management, data integration
    
By: IBM     Published Date: Nov 14, 2014

This document describes best practices for deploying GPFS in such environments to help ensure optimal performance and reliability.

Tags : ibm, big data, big data platform, hdfs, big data analytics, best practices, business analytics, analytical applications
    
By: CA Technologies     Published Date: Oct 22, 2014

A buyer's guide for executives.

Tags : it service management solutions, itsm, service management
    
By: CA Technologies     Published Date: Oct 22, 2014

How CA Cloud Service Management Speeds Deployment and Time to Value.

Tags : cloud service management, speed up deployment, ca cloud service management, accelerate time to value, system management software, service management, cloud computing
    
By: Symantec     Published Date: Oct 20, 2014

Symantec ApplicationHA helps you create a resilient VMware environment to deliver effective business services to your end users with virtual machine restart as well as application level monitoring and restart. ApplicationHA is fully compatible with your existing tools such as VMware High Availability, vMotion, FT, DRS and SRM.

Tags : symantec, vmware, business applications, apm, virtualization, storage virtualization, application performance management, server virtualization
    
By: Bit9     Published Date: Sep 30, 2014

For enterprises, relying on perimeter defenses as well as traditional endpoint protection is no longer suitable to combat today’s threats. There is a good reason for that, since solutions including signature-based antivirus have not kept pace in combating advanced threats or zero-day attacks leaving devices defenseless.

Tags : endpoint protection, server security, perimeter defenses, security, business analytics, risk management, content management system, service management
    
By: Bit9     Published Date: Sep 30, 2014

Regardless of how they initially enter the organization, most attackers today still aim to compromise internal servers to steal user credentials, steal sensitive data, and turn compromised servers into hosting platforms used to help attackers steal even more assets. This SANS whitepaper discusses the methodology of internal and external attacks on data center servers and the applications running on them. It also discusses why, even with our layers of security in place today, servers are still vulnerable, and how organizations can leverage application controls to permit what is known and trusted while denying everything else.

Tags : server security, platform protection, data center servers, server vulnerability, security, knowledge management, best practices, project management
    
By: Workday     Published Date: Aug 27, 2014

This paper describes—in three steps—the approach Workday is taking to create the next generation of enterprise business solutions "from the ground up."

Tags : innovation, enterprise business solutions, workday, saas, platforms, storage, data management, mobile computing
    
By: Global Knowledge     Published Date: Aug 19, 2014

IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.

Tags : it support, omnichannel support, cloud based services, end-user experience, it services, customer relationship management, customer satisfaction, customer service
    
By: CA Technologies     Published Date: Jul 16, 2014

This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.

Tags : cloud service management, mobile computing, mobile data systems, customer interaction service, service management, cloud computing
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Download “Hybrid IT: The Best of All Worlds” now, and learn how hybrid IT is the key to creating an agile infrastructure at your core.

Tags : centurylink, agile infrastructure, hybrid it, fiber optic, network infrastructure, fibre channel, infrastructure, ip networks
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Read “Linedata Launches SaaS-Based Offering and Expands Global Reach with Markets Infrastructure” now, and learn how Linedata partnered with CenturyLink to expand its product offerings and achieve a global presence.

Tags : centurylink, agile it, it infrastructure, network infrastructure, data center, networking, infrastructure, network architecture
    
By: Global Knowledge     Published Date: Apr 08, 2014

Refresh and reset are powerful additions to the arsenal of recovery tools found in Windows 8. Resetting reverts a machine back to a base image of the initial installation; refreshing a machine is a little less drastic in that it keeps some applications, and more importantly, keeps all user data safe while still fully cleansing a PC of many troublesome issues.

Tags : global knowkedge, windows, recovery, refresh, reset, windows 8, windows server, productivity
    
By: Global Knowledge     Published Date: Apr 08, 2014

Microsoft SQL Server 2014 has some great new features that will allow you to develop higher performing, more scalable next-generation applications using the hybrid cloud. Microsoft is building on the established foundation of SQL Server 2008 and 2012. Using similar architecture and management tools, customers will be able to smoothly upgrade their systems and skills based on the need for the new features and according to their own schedule.

Tags : microsoft exchange, project management, service management, cloud computing
    
By: ServiceNow     Published Date: Mar 27, 2014

This paper provides CIOs and IT leaders with an insight into three IT imperatives that IT executives used to re-position IT and transform the enterprise.

Tags : enterprise transformation, consolidation, self service, automation, visibility, it innovation, enterprise applications, productivity
    
By: ServiceNow     Published Date: Mar 26, 2014

Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.

Tags : service catalog, visibility, it value, compliance, service management, records management, itil, project management
    
By: Esker     Published Date: Jan 06, 2014

How Fax and Email Orders Hold Your Business Back — and Why Automation Is the Best Way Forward

Tags : esker, order processing, fax and email, automation, automated order processing, paperless, paperless order, automate order processing
    
By: HP     Published Date: Nov 05, 2014

Remove the unnecessary burdens of server management and provisioning with HP Integrated Lights-Out (iLO), designed to support the full lifecycle of servers from initial deployment to ongoing management and service alerting.

Tags : server management, streamlined, it life cycle, business intelligence, remote support, licensing options, servers, bladesystem
    
By: CA Technologies     Published Date: Oct 22, 2014

A buyer's guide for executives.

Tags : it service management solutions, itsm, service management
    
By: CA Technologies     Published Date: Oct 22, 2014

How CA Cloud Service Management Speeds Deployment and Time to Value.

Tags : cloud service management, speed up deployment, ca cloud service management, accelerate time to value, service management, cloud computing
    
By: CA Technologies     Published Date: Oct 22, 2014

A buyer's guide for executives.

Tags : it service management solutions, itsm, service management
    
By: CA Technologies     Published Date: Oct 22, 2014

A buyer's guide for executives.

Tags : it service management solutions, itsm, service management
    
By: CA Technologies     Published Date: Oct 22, 2014

How CA Cloud Service Management Speeds Deployment and Time to Value.

Tags : cloud service management, speed up deployment, ca cloud service management, accelerate time to value, web service management, service management, cloud computing
    
By: CA Technologies     Published Date: Oct 22, 2014

How CA Cloud Service Management Speeds Deployment and Time to Value.

Tags : cloud service management, speed up deployment, ca cloud service management, accelerate time to value, web service security, web service management, service management, cloud computing
    
By: CA Technologies     Published Date: Oct 22, 2014

How CA Cloud Service Management Speeds Deployment and Time to Value.

Tags : cloud service management, speed up deployment, ca cloud service management, accelerate time to value, web services, web service management, service management, cloud computing
    
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