Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 1 - 25 of 387Sort Results By: Published Date | Title | Company Name
By: IBM     Published Date: Jul 08, 2015

This book helps you understand DevOps and how your organization can gain real business benefits from it.

Tags : devops, customer experience, operational quality, devops adoption, continuous testing, customer feedback, quality assurance, best practices
    
By: Cherwell Software     Published Date: Jun 29, 2015

This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.

Tags : service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement, best practices, information management, itil
    
By: Cherwell Software     Published Date: Jun 29, 2015

Five Habits of Highly Effective Service Desk Managers.

Tags : effective, service, manager, metrics, productivity, effectiveness, customer experience management, employee performance
    
By: Kaseya     Published Date: May 13, 2015

To get the most out of their computer automation initiatives, healthcare organizations must take a step back, assess their current IT environments, adjust as needed and make important decisions regarding the future of their IT infrastructures.

Tags : kaseya, hybrid, cloud, management, msp, mobile, big data, network management
    
By: Kaseya     Published Date: May 13, 2015

While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”

Tags : kaseya, hybrid, cloud, management, msp, mobile, big data, network management
    
By: Kaseya     Published Date: May 13, 2015

Healthcare systems are inherently distributed across large campus environments, making regular IT systems management complex and time consuming. The risks of irregular maintenance and non-compliance of IT and security policies are not only measured in dollars lost but in lives saved.

Tags : network management, network performance, service management
    
By: Kaseya     Published Date: May 13, 2015

From dealing with rogue “IT hobbyists” to latest compliance hurdles, Kaseya presents solutions for common IT systems management pain points in the Banking Sector.

Tags : kaseya, hybrid, cloud, management, msp, mobile, big data, finance
    
By: Kaseya     Published Date: Mar 12, 2015

Turn management data into actionable business information that helps create operational efficiencies and demonstrate value.

Tags : data management, business information, audits, inventory information, it policies, automation management systems, it assets, it solutions
    
By: Cisco     Published Date: Aug 28, 2015

Viewing this video you will learn: What is impeding many organizations from adopting cloud–based service delivery How to apply automation across all organizational layers using a stepwise, pragmatic approach with Cisco ONE Enterprise Cloud Suite.

Tags : cloud, hybrid, iot, public cloud, service, automation, application integration, service management
    
By: Cisco     Published Date: Aug 28, 2015

IDC research shows that an increasing number of organizations are looking to deploy OpenStack as the foundation for their cloud environments to provide a more agile but secure IT backbone to enable, and in some cases transform key business processes.

Tags : openstack, enterprise, cloud computing, agile, productivity, project management, service management, data center design and management
    
By: HP     Published Date: Jun 30, 2015

What continuous delivery means to a test automation engineer.

Tags : application performance, scalability, continuity, efficiency, savings, remote access, application integration, application performance management
    
By: Cisco     Published Date: Jun 25, 2015

This paper provides information on what Fast IT Means for Service Providers.

Tags : fast it, service providers, networks, server virtualization, software compliance, service management, virtualization, infrastructure
    
By: Cisco     Published Date: Jun 24, 2015

This paper reveals how new Fast IT model enables IT departments to shift focus from spending too much time keeping the lights on to capturing the value of today’s connections and preparing for the future.

Tags : fast it, it departments, it professionals, roadmap, software compliance, service management, virtualization, infrastructure
    
By: IBM     Published Date: Jun 16, 2015

IBM takes a broadly integrated approach to hardware, software and multi-vendor support that can help you find new ways to help simplify IT asset management, enhance quality and control costs.

Tags : technology infrastructure, virtualization, it business solutions, software service services, best practices, infrastructure management, technical support relationship, dynamic infrastructure
    
By: IBM     Published Date: Jun 16, 2015

This brochure talks about the IBM Technical Support Services and it helps: Mitigate business risk with services from a forward-thinking industry innovator, Enhance IT availability with a virtually unmatched global infrastructure, Support your unique needs with extensive, flexible and customizable service options, Facilitate easier access to the support you need, Reduce complexity with a single point of contact for nearly all your IT needs, and Facilitate a positive return on investment and performance results

Tags : it technical support, it availability, support services, return on investment, performance results, global infrastructure, infrastructure management, best practices
    
By: CDW     Published Date: Jun 15, 2015

This Technology Spotlight discusses the challenges organizations face in migrating off Windows Server 2003 and key considerations and steps involved in this important strategic IT undertaking.

Tags : servers, windows, 2003, upgrade, server hardware, project management, service management
    
By: Iron Mountain     Published Date: Jun 01, 2015

Er ist nicht nur wichtig für die Compliance, sondern hilft auch, Kosten zu kontrollieren und sicherzustellen, dass Informationen zur Verfügung stehen, wenn sie benötigt werden - unabhängig vom Speicher- oder Aufbewahrungsort.

Tags : infrastructure, storage management, business process automation, records management, service management
    
By: Iron Mountain     Published Date: Jun 01, 2015

Der wirtschaftliche Umgang mit Informationen basiert auf einer umfassenden, von allen Beteiligten unterstützten Strategie, die eine optimale Wertschöpfung der Informationen ermöglicht und das Risiko in jeder "Lebensphase" von Akten und Informationen minimiert, angefangen bei der ersten Erstellung bis hin zur sicheren Vernichtung.

Tags : network performance management, storage management, collaboration, collaborative commerce, document management, records management, service management, international computing
    
By: Iron Mountain     Published Date: Jun 01, 2015

Deze stap is belangrijk, niet alleen om compliance te verzekeren maar ook om de kosten in de hand te houden. Ook waarborgt u dat uw informatie op het juiste moment beschikbaar is, onafhankelijk van waar deze zich bevindt.

Tags : storage management, collaboration, information management, records management, service management
    
By: EMC     Published Date: May 29, 2015

EMC Enterprise Hybrid Cloud Solution Brings Private and Public Cloud Together - This Analyst Report addresses the challenge of managing and administering both on-premises private cloud and off-premises public cloud models together. The EMC Enterprise Hybrid Cloud solution simplifies deployment of a hybrid cloud operating model, enabling IT to become a broker of trusted cloud services sourced from on-prem private clouds and off-prem public clouds, enabling IT to support the ever-expanding set of workloads their business requires.

Tags : cloud service, applications, workload, big data, software, hardware, portal, business intelligence
    
By: Cisco     Published Date: May 14, 2015

En réalité, les entreprises comptent déjà sur le département IT pour devenir plus stratégiques et plus influentes. En effet, le département IT contribue à favoriser la croissance, à doper le chiffre d'affaires, à catalyser l'innovation et à offrir de nouvelles expériences aux clients. Sa mission n'est plus de gérer ni de dépanner l'infrastructure technologique. Il a désormais pour vocation de transformer les processus et de favoriser la réussite de l'entreprise

Tags : cloud computing, erp, cisco, service management, data warehousing
    
By: Cisco     Published Date: May 14, 2015

Whitepaper exploring the way that cloud computing is reshaping the roles of IT teams and enabling departments to redefine their partnership with business groups.

Tags : cloud computing, erp, productivity, applications, efficiency, cisco, network management, network performance management
    
By: Cisco     Published Date: May 14, 2015

Imaginez une équipe IT moins réactive et plus proactive, moins tactique et plus stratégique. Une entreprise qui anticipe les besoins, formule des recommandations proactives et répond à de nouvelles demandes et opportunités promptement et avec efficacité, tout en établissant des partenariats entre les entités commerciales.

Tags : cloud computing, erp, productivity, applications, efficiency, cisco, network architecture, network management
    
By: Cisco     Published Date: May 14, 2015

Cisco Validated designs (CVds) provide the framework for systems design based on common use cases or current engineering system priorities.

Tags : cloud computing, erp, productivity, applications, efficiency, cisco, infrastructure, service management
    
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