Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 1 - 25 of 299Sort Results By: Published Date | Title | Company Name
By: Spirent     Published Date: Apr 22, 2014

Network Testing for the rest of us… In the world of large companies and testing labs, what options do Enterprises have when it comes to an affordable solution and reliable test results? Download 7 Tips for Reliable Test Results to find out!

Tags : network management, network performance, network performance management, test and measurement, service management
    
By: Riverbed     Published Date: Apr 03, 2014

This book introduces you to application performance management (APM) solutions and how these tools can help you monitor and troubleshoot your mission-critical applications — from the perspective of your users, as well as your systems.

Tags : riverbed, application performance management, apm, service management, compliance, performance management, application integration, performance testing
    
By: Riverbed     Published Date: Apr 03, 2014

The purpose of this book is to introduce you to common network performance management (NPM) issues and give you a new way of looking at solving them.

Tags : riverbed, npm, network performance management, performance management, network management, networking, performance tools, security
    
By: OutSystems     Published Date: Apr 01, 2014

This paper takes a look at reasons behind why IT is struggling to innovate and how you can fix this problem.

Tags : innovation, applications, cost, outsystems, transformation, application integration, business management, return on investment
    
By: ServiceNow     Published Date: Mar 27, 2014

This paper provides CIOs and IT leaders with an insight into three IT imperatives that IT executives used to re-position IT and transform the enterprise.

Tags : enterprise transformation, consolidation, self service, automation, visibility, it innovation, enterprise applications, productivity
    
By: ServiceNow     Published Date: Mar 26, 2014

Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.

Tags : service catalog, visibility, it value, compliance, service management, records management, itil, project management
    
By: OutSystems     Published Date: Mar 18, 2014

This paper explores why PaaS has suddenly become relevant and irresistible to many organizations. It dives into the opportunities and considerations associated with using PaaS from an application development and deployment perspective, as well as the ways PaaS can help enhance developer productivity.

Tags : outsystems, paas, business it, cloud, cloud computing, iaas, saas, application security
    
By: LogMeIn     Published Date: Jan 15, 2014

The following industry forecasts and findings highlight mobile’s growth potential and each on their own should merit merchants’ attention. Learn more about the potential of mobile growth through this whitepaper.

Tags : logmein, merchants and consumer, mobility, mobile mastery, industry insights, smartphones, research findings, e-tailing groups
    
By: Esker     Published Date: Jan 06, 2014

How Fax and Email Orders Hold Your Business Back — and Why Automation Is the Best Way Forward

Tags : esker, order processing, fax and email, automation, automated order processing, paperless, paperless order, automate order processing
    
By: Riverbed     Published Date: Sep 17, 2013

Learn how Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) software provides end-to-end service management for Unified Communications and remote troubleshooting.

Tags : riverbed, service management, ip communications, ip networks, ip telephony, web conferencing, ip faxing, wireless office
    
By: Riverbed     Published Date: Aug 15, 2013

In conducting a survey of 159 IT professionals with direct responsibility for business-critical applications, Forrester found that all enterprises surveyed had fundamental issues while managing the performance of these applications and business services. Download now to find the results!

Tags : apm, riverbed, network performance, application performance, infrastrucure, forrester report, business performance, it survey
    
By: IBM     Published Date: Apr 22, 2014

When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how managed services and cloud computing can help you deliver on the transformation agenda your business requires. Plus get guidance on the top 10 criteria to consider when selecting an external partner.

Tags : ibm, managed services provider, managed services, it management, it service providers, cloud computing, service management
    
By: Global Knowledge     Published Date: Apr 08, 2014

Refresh and reset are powerful additions to the arsenal of recovery tools found in Windows 8. Resetting reverts a machine back to a base image of the initial installation; refreshing a machine is a little less drastic in that it keeps some applications, and more importantly, keeps all user data safe while still fully cleansing a PC of many troublesome issues.

Tags : global knowkedge, windows, recovery, refresh, reset, windows 8, windows server, productivity
    
By: Global Knowledge     Published Date: Apr 08, 2014

Whether you are operating a home system, overseeing a small startup, or performing security governance for an enterprise, everyone can benefit from paying attention to security. This paper provides a list of 10 security tools or tests that will help you check out suspicious issues and keep ahead of new risks and threats

Tags : global knowledge, hacking, cehv8, cybersecurity, stuxnet, cyber attacks, security tools, security
    
By: Global Knowledge     Published Date: Apr 08, 2014

Microsoft SQL Server 2014 has some great new features that will allow you to develop higher performing, more scalable next-generation applications using the hybrid cloud. Microsoft is building on the established foundation of SQL Server 2008 and 2012. Using similar architecture and management tools, customers will be able to smoothly upgrade their systems and skills based on the need for the new features and according to their own schedule.

Tags : microsoft exchange, project management, service management, cloud computing
    
By: Logicalis     Published Date: Mar 27, 2014

Learn the top trends and concerns for choosing the right service desk provider.

Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
    
By: Centrix Software     Published Date: Mar 19, 2014

This paper highlights 5 things you may not know about Windows migrations, helping you to identify ways in which to avoid major obstacles.

Tags : windows migrations, desktop operating, systems, migration, project management, software compliance, service management, desktop management
    
By: Logicalis     Published Date: Mar 12, 2014

Key considerations, strategies and advice for sun-setting old equipment.

Tags : logicalis, cloud computing, sun setting, data optimization, service management, desktop management
    
By: Logicalis     Published Date: Mar 07, 2014

Learn the top trends and concerns for choosing the right service desk provider.

Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
    
By: Oracle     Published Date: Mar 04, 2014

You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do? Fortunately, in today’s customer service world, there are options.

Tags : oracle, customer satiiffaction, mobile computing, mobile workers, productivity, service management
    
By: Oracle     Published Date: Mar 04, 2014

As Americans spend an increasing amount of time on the internet, they’re demanding a more positive, intuitive, and instant online experience—each and every time. In short, they expect the time they invest in the Web to be worth every millisecond devoted to it. Likewise, business leaders know that every visit to an organization’s Website affects the way consumers view their companies as a whole. Thus, each online interaction must be better than good and, at best, generate positive buzz. Just one negative experience, after all, can generate a negative buzz heard around the world.

Tags : oracle, oracle cloud service, customer experience, self service, web experience, web services, project management, service management
    
By: Oracle     Published Date: Mar 04, 2014

This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX. Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational areas of measurement, or Key Performance Indicators (KPIs).

Tags : oracle, oracle cloud service, customer experience, key performance indicators, acquisition, retention, efficiency, customer experience management
    
By: Avaya     Published Date: Jan 15, 2014

Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.

Tags : avaya, collaboration, effective enterprise, effective collaboration, new culture, broadcasting center, organizational roles, customer experience
    
By: IBM     Published Date: Jan 09, 2014

To operate effectively in different markets, Finnish manufacturer Meka Pro needed to be able to adjust its pricing and manufacturing strategies to each locality, but had no insight into their own data. Read this case study to learn how Meka Pro used IBM® Cognos® software modules to make faster, better business decisions and improve profitability.

Tags : ibm, meka pro, analytics, improve profitability, manufacturing projects, business strategy, competition support, manufacturing strategies
    
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