Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 1 - 25 of 315Sort Results By: Published Date | Title | Company Name
By: IBM     Published Date: Aug 28, 2014

IBM value-based archiving solution helps insurer save as much as USD1 million per case.

Tags : value-based archiving, litigation costs, ilg, automated email collection, best practices, business management, marketing automation, content delivery
    
By: Workday     Published Date: Aug 27, 2014

This paper describes—in three steps—the approach Workday is taking to create the next generation of enterprise business solutions "from the ground up."

Tags : innovation, enterprise business solutions, workday, saas, platforms, storage, data management, mobile computing
    
By: Global Knowledge     Published Date: Aug 19, 2014

IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.

Tags : it support, omnichannel support, cloud based services, end-user experience, it services, customer relationship management, customer satisfaction, customer service
    
By: CA Technologies     Published Date: Aug 14, 2014

IT luminaries discuss the major issues impacting DevOps today

Tags : devops, software, training, project management, best practices, workforce management, employee performance, productivity
    
By: Allscripts     Published Date: May 01, 2014

Virdee Medical, a busy private pediatric practice, traded paper charts for a hosted Allscripts solution in 2010. Now, with the improved efficiencies of Allscripts Professional in a hosted environment, Virdee Medical can focus more intently than ever on providing the highest quality patient care.

Tags : allscripts, virdee medical, ehr, practice management, electronic health record, time and investment, pediatric practice, allscripts professional
    
By: Global Knowledge     Published Date: Apr 08, 2014

Refresh and reset are powerful additions to the arsenal of recovery tools found in Windows 8. Resetting reverts a machine back to a base image of the initial installation; refreshing a machine is a little less drastic in that it keeps some applications, and more importantly, keeps all user data safe while still fully cleansing a PC of many troublesome issues.

Tags : global knowkedge, windows, recovery, refresh, reset, windows 8, windows server, productivity
    
By: Global Knowledge     Published Date: Apr 08, 2014

Microsoft SQL Server 2014 has some great new features that will allow you to develop higher performing, more scalable next-generation applications using the hybrid cloud. Microsoft is building on the established foundation of SQL Server 2008 and 2012. Using similar architecture and management tools, customers will be able to smoothly upgrade their systems and skills based on the need for the new features and according to their own schedule.

Tags : microsoft exchange, project management, service management, cloud computing
    
By: Esker     Published Date: Jan 06, 2014

How Fax and Email Orders Hold Your Business Back — and Why Automation Is the Best Way Forward

Tags : esker, order processing, fax and email, automation, automated order processing, paperless, paperless order, automate order processing
    
By: Riverbed     Published Date: Aug 22, 2014

Businesses rely on SharePoint availability and performance. This infographic shows the impact of SharePoint slowdowns, challenges with delivering SharePoint and recommendations for an effective SharePoint deployment.

Tags : business performance, sharepoint availability, performance, challenges, delivery, recommendation, effective, deployment
    
By: CA Technologies     Published Date: Jul 16, 2014

This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.

Tags : cloud service management, mobile computing, mobile data systems, customer interaction service, service management, cloud computing
    
By: CA Technologies     Published Date: Jul 16, 2014

This paper focuses on the changing demands from consumers and how the right IT Management Solution can help.

Tags : it service management, changing consumer demands, consumer experience, byod, saas, mobile computing, enterprise software, web service management
    
By: nlyte Software     Published Date: Jul 10, 2014

The purpose of this white paper is to demonstrate how alignment between Data Center Infrastructure Management, the discipline at the core of Nlyte Software’s products and services, and the larger framework of ITSM enhances Data Center operations.

Tags : nlyte, nlyte software, data center, itsm, service management, it management, network infrastructure, infrastructure
    
By: MEDHOST     Published Date: Jul 03, 2014

Click here to learn more about 7 key questions that can help you choose the best patient portal solution for your facility.

Tags : medhost, yourcommunitycare, patient portal, patient data, patient database, medical information, healthcare community, patient applications
    
By: RF Code     Published Date: May 28, 2014

As companies continue to absorb the flow of electronic data in astronomical quantities, greater attention is being paid to the infrastructure that holds the data and the escalating costs of its management.

Tags : rf code, asset management, it asset management, data center, servers, racks, power and cooling, energy savings
    
By: Sitecore     Published Date: May 22, 2014

Get the New analyst report from Digital Clarity Group: Successful Customer Experience Calls for Customer Insight.

Tags : productivity, service management
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Download “Hybrid IT: The Best of All Worlds” now, and learn how hybrid IT is the key to creating an agile infrastructure at your core.

Tags : centurylink, agile infrastructure, hybrid it, fiber optic, network infrastructure, fibre channel, infrastructure, ip networks
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Read “Linedata Launches SaaS-Based Offering and Expands Global Reach with Markets Infrastructure” now, and learn how Linedata partnered with CenturyLink to expand its product offerings and achieve a global presence.

Tags : centurylink, agile it, it infrastructure, network infrastructure, data center, networking, infrastructure, network architecture
    
By: HP     Published Date: May 21, 2014

The data center landscape is changing quickly, creating new options for IT architecture and physical facility design. When deciding if a containerized or modular solution is the right option for your data center, you need to consider the factors in this guide.

Tags : data center, modular data center, energy, power and cooling, infrastructure, network architecture, server hardware, servers
    
By: Sitecore     Published Date: May 19, 2014

Uncovering the realities of today’s digital marketing landscape

Tags : business analytics, business intelligence, web services, service management
    
By: Symantec     Published Date: May 02, 2014

Going without a solid backup and recovery plan for your virtualized data is an unacceptable business risk. Check out this easy-to absorb infographic to learn the five things to look for in a virtual machine backup solution.

Tags : symantec, virtual machine backup, backup safety, backup and recovery, server management, power and cooling, data protection, loss data
    
By: Symantec     Published Date: May 02, 2014

Find out why Symantec was named a “Champion” in virtual backup software.

Tags : symantec, virtual machine backup, backup safety, backup and recovery, server management, power and cooling, data protection, loss data
    
By: Symantec     Published Date: May 02, 2014

How are savvy CIO's conquering these types of challenges? Find out how in this white paper by vExpert, David Davis

Tags : symantec, virtual machine backup, backup safety, backup and recovery, server management, power and cooling, data protection, loss data
    
By: IBM     Published Date: Apr 22, 2014

When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how managed services and cloud computing can help you deliver on the transformation agenda your business requires. Plus get guidance on the top 10 criteria to consider when selecting an external partner.

Tags : ibm, managed services provider, managed services, it management, it service providers, cloud computing, service management
    
By: Spirent     Published Date: Apr 22, 2014

Network Testing for the rest of us… In the world of large companies and testing labs, what options do Enterprises have when it comes to an affordable solution and reliable test results? Download 7 Tips for Reliable Test Results to find out!

Tags : network management, network performance, network performance management, test and measurement, service management
    
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