Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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By: CA Technologies     Published Date: Jul 16, 2014

This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.

Tags : cloud service management, mobile computing, mobile data systems, customer interaction service, service management, cloud computing
    
By: CA Technologies     Published Date: Jul 16, 2014

This paper focuses on the changing demands from consumers and how the right IT Management Solution can help.

Tags : it service management, changing consumer demands, consumer experience, byod, saas, mobile computing, enterprise software, web service management
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Download “Hybrid IT: The Best of All Worlds” now, and learn how hybrid IT is the key to creating an agile infrastructure at your core.

Tags : centurylink, agile infrastructure, hybrid it, fiber optic, network infrastructure, fibre channel, infrastructure, ip networks
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Read “Linedata Launches SaaS-Based Offering and Expands Global Reach with Markets Infrastructure” now, and learn how Linedata partnered with CenturyLink to expand its product offerings and achieve a global presence.

Tags : centurylink, agile it, it infrastructure, network infrastructure, data center, networking, infrastructure, network architecture
    
By: Allscripts     Published Date: May 01, 2014

Virdee Medical, a busy private pediatric practice, traded paper charts for a hosted Allscripts solution in 2010. Now, with the improved efficiencies of Allscripts Professional in a hosted environment, Virdee Medical can focus more intently than ever on providing the highest quality patient care.

Tags : allscripts, virdee medical, ehr, practice management, electronic health record, time and investment, pediatric practice, allscripts professional
    
By: Global Knowledge     Published Date: Apr 08, 2014

Refresh and reset are powerful additions to the arsenal of recovery tools found in Windows 8. Resetting reverts a machine back to a base image of the initial installation; refreshing a machine is a little less drastic in that it keeps some applications, and more importantly, keeps all user data safe while still fully cleansing a PC of many troublesome issues.

Tags : global knowkedge, windows, recovery, refresh, reset, windows 8, windows server, productivity
    
By: Global Knowledge     Published Date: Apr 08, 2014

Microsoft SQL Server 2014 has some great new features that will allow you to develop higher performing, more scalable next-generation applications using the hybrid cloud. Microsoft is building on the established foundation of SQL Server 2008 and 2012. Using similar architecture and management tools, customers will be able to smoothly upgrade their systems and skills based on the need for the new features and according to their own schedule.

Tags : microsoft exchange, project management, service management, cloud computing
    
By: Riverbed     Published Date: Apr 03, 2014

This book introduces you to application performance management (APM) solutions and how these tools can help you monitor and troubleshoot your mission-critical applications — from the perspective of your users, as well as your systems.

Tags : riverbed, application performance management, apm, service management, compliance, performance management, application integration, performance testing
    
By: Riverbed     Published Date: Apr 03, 2014

The purpose of this book is to introduce you to common network performance management (NPM) issues and give you a new way of looking at solving them.

Tags : riverbed, npm, network performance management, performance management, network management, networking, performance tools, security
    
By: Esker     Published Date: Jan 06, 2014

How Fax and Email Orders Hold Your Business Back — and Why Automation Is the Best Way Forward

Tags : esker, order processing, fax and email, automation, automated order processing, paperless, paperless order, automate order processing
    
By: Riverbed     Published Date: Sep 17, 2013

Learn how Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) software provides end-to-end service management for Unified Communications and remote troubleshooting.

Tags : riverbed, service management, ip communications, ip networks, ip telephony, web conferencing, ip faxing, wireless office
    
By: Riverbed     Published Date: Aug 15, 2013

In conducting a survey of 159 IT professionals with direct responsibility for business-critical applications, Forrester found that all enterprises surveyed had fundamental issues while managing the performance of these applications and business services. Download now to find the results!

Tags : apm, riverbed, network performance, application performance, infrastrucure, forrester report, business performance, it survey
    
By: RF Code     Published Date: May 28, 2014

As companies continue to absorb the flow of electronic data in astronomical quantities, greater attention is being paid to the infrastructure that holds the data and the escalating costs of its management.

Tags : rf code, asset management, it asset management, data center, servers, racks, power and cooling, energy savings
    
By: Sitecore     Published Date: May 22, 2014

Get the New analyst report from Digital Clarity Group: Successful Customer Experience Calls for Customer Insight.

Tags : productivity, service management
    
By: HP     Published Date: May 21, 2014

The data center landscape is changing quickly, creating new options for IT architecture and physical facility design. When deciding if a containerized or modular solution is the right option for your data center, you need to consider the factors in this guide.

Tags : data center, modular data center, energy, power and cooling, infrastructure, network architecture, server hardware, servers
    
By: Sitecore     Published Date: May 19, 2014

Uncovering the realities of today’s digital marketing landscape

Tags : business analytics, business intelligence, web services, service management
    
By: Symantec     Published Date: May 02, 2014

Going without a solid backup and recovery plan for your virtualized data is an unacceptable business risk. Check out this easy-to absorb infographic to learn the five things to look for in a virtual machine backup solution.

Tags : symantec, virtual machine backup, backup safety, backup and recovery, server management, power and cooling, data protection, loss data
    
By: Symantec     Published Date: May 02, 2014

Find out why Symantec was named a “Champion” in virtual backup software.

Tags : symantec, virtual machine backup, backup safety, backup and recovery, server management, power and cooling, data protection, loss data
    
By: Symantec     Published Date: May 02, 2014

How are savvy CIO's conquering these types of challenges? Find out how in this white paper by vExpert, David Davis

Tags : symantec, virtual machine backup, backup safety, backup and recovery, server management, power and cooling, data protection, loss data
    
By: IBM     Published Date: Apr 22, 2014

When you’re faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT services providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how managed services and cloud computing can help you deliver on the transformation agenda your business requires. Plus get guidance on the top 10 criteria to consider when selecting an external partner.

Tags : ibm, managed services provider, managed services, it management, it service providers, cloud computing, service management
    
By: Spirent     Published Date: Apr 22, 2014

Network Testing for the rest of us… In the world of large companies and testing labs, what options do Enterprises have when it comes to an affordable solution and reliable test results? Download 7 Tips for Reliable Test Results to find out!

Tags : network management, network performance, network performance management, test and measurement, service management
    
By: OutSystems     Published Date: Apr 01, 2014

This paper takes a look at reasons behind why IT is struggling to innovate and how you can fix this problem.

Tags : innovation, applications, cost, outsystems, transformation, application integration, business management, return on investment
    
By: ServiceNow     Published Date: Mar 27, 2014

This paper provides CIOs and IT leaders with an insight into three IT imperatives that IT executives used to re-position IT and transform the enterprise.

Tags : enterprise transformation, consolidation, self service, automation, visibility, it innovation, enterprise applications, productivity
    
By: Logicalis     Published Date: Mar 27, 2014

Learn the top trends and concerns for choosing the right service desk provider.

Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
    
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