Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 1 - 25 of 319Sort Results By: Published Date | Title | Company Name
By: Lenovo     Published Date: Sep 16, 2014

Renewed interest in Virtualized Desktop Infrastructure (VDI) comes largely from the need to solve mobility and BYOD demands. Though traditional VDI vendors bring their own solutions to market, is it time to consider smarter alternatives? By focusing on where VDI excels, where it falls short, and where web and cloud services are most compatible, agencies can take a smarter approach to these difficult decisions. Understand the tradeoffs, and learn why more agencies are taking notice to emerging web technologies through this executive summary.

Tags : vdi, cloud alternatives, byod demands, emerging web technologies, business intelligence, data protection, database security, productivity
    
By: IBM     Published Date: Sep 15, 2014

This white paper highlights how a real world FIS client’s utilization of IBM FlashSystem together with the FIS Profile® banking solution1 yielded dramatic performance improvements, truly accelerating the pace of global banking. This client has been an FIS outsourcing client for 14+ years and counting.

Tags : global banking, banking solutions, fis outsourcing, banking information technology, flash technology, business activity monitoring, business analytics, business process automation
    
By: TeamQuest     Published Date: Sep 05, 2014

Verizon Wireless uses TeamQuest software to prove a need before purchasing hardware, to plan for peak demands, and to monitor performance on a daily basis

Tags : business activity monitoring, business intelligence, project management, service management
    
By: TeamQuest     Published Date: Sep 05, 2014

TeamQuest Director of Market Development Dave Wagner and Chris Lynn, Safeway's Capacity Manager and Performance Analyst, cover the application of automatic, exception-oriented analytics to a wide variety of IT and business metrics in order to simultaneously optimize service performance and IT cost. Multiple conceptual approaches are shared, including pros and cons. Most of the presentation includes real examples by which Safeway has integrated performance, capacity, business, and power data into an automated optimization process spanning 1000s of servers and virtual servers and their applications.

Tags : automated analytics, automated optimization, it cost, power data, application performance management, business intelligence, business process automation, productivity
    
By: IBM     Published Date: Sep 02, 2014

In this short e-book, learn the top ten ways that IBM Platform Computing customers are using technologies like IBM Platform LSF and IBM Platform Symphony to help obtain results faster, share resources more efficiently, and improve the overall cost-effectiveness of their global IT infrastructure.

Tags : ibm, cloud computing, infrastructure, roi, it spending, it costs, it budget, distributed computing
    
By: Workday     Published Date: Aug 27, 2014

This paper describes—in three steps—the approach Workday is taking to create the next generation of enterprise business solutions "from the ground up."

Tags : innovation, enterprise business solutions, workday, saas, platforms, storage, data management, mobile computing
    
By: Riverbed     Published Date: Aug 22, 2014

Businesses rely on SharePoint availability and performance. This infographic shows the impact of SharePoint slowdowns, challenges with delivering SharePoint and recommendations for an effective SharePoint deployment.

Tags : business performance, sharepoint availability, performance, challenges, delivery, recommendation, effective, deployment
    
By: Global Knowledge     Published Date: Aug 19, 2014

IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.

Tags : it support, omnichannel support, cloud based services, end-user experience, it services, customer relationship management, customer satisfaction, customer service
    
By: CA Technologies     Published Date: Aug 14, 2014

IT luminaries discuss the major issues impacting DevOps today

Tags : devops, software, training, project management, best practices, workforce management, employee performance, productivity
    
By: CA Technologies     Published Date: Jul 16, 2014

This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.

Tags : cloud service management, mobile computing, mobile data systems, customer interaction service, service management, cloud computing
    
By: CA Technologies     Published Date: Jul 16, 2014

This paper focuses on the changing demands from consumers and how the right IT Management Solution can help.

Tags : it service management, changing consumer demands, consumer experience, byod, saas, mobile computing, enterprise software, web service management
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Download “Hybrid IT: The Best of All Worlds” now, and learn how hybrid IT is the key to creating an agile infrastructure at your core.

Tags : centurylink, agile infrastructure, hybrid it, fiber optic, network infrastructure, fibre channel, infrastructure, ip networks
    
By: CenturyLink Technology Solutions     Published Date: May 22, 2014

Read “Linedata Launches SaaS-Based Offering and Expands Global Reach with Markets Infrastructure” now, and learn how Linedata partnered with CenturyLink to expand its product offerings and achieve a global presence.

Tags : centurylink, agile it, it infrastructure, network infrastructure, data center, networking, infrastructure, network architecture
    
By: Global Knowledge     Published Date: Apr 08, 2014

Refresh and reset are powerful additions to the arsenal of recovery tools found in Windows 8. Resetting reverts a machine back to a base image of the initial installation; refreshing a machine is a little less drastic in that it keeps some applications, and more importantly, keeps all user data safe while still fully cleansing a PC of many troublesome issues.

Tags : global knowkedge, windows, recovery, refresh, reset, windows 8, windows server, productivity
    
By: Global Knowledge     Published Date: Apr 08, 2014

Microsoft SQL Server 2014 has some great new features that will allow you to develop higher performing, more scalable next-generation applications using the hybrid cloud. Microsoft is building on the established foundation of SQL Server 2008 and 2012. Using similar architecture and management tools, customers will be able to smoothly upgrade their systems and skills based on the need for the new features and according to their own schedule.

Tags : microsoft exchange, project management, service management, cloud computing
    
By: Riverbed     Published Date: Apr 03, 2014

This book introduces you to application performance management (APM) solutions and how these tools can help you monitor and troubleshoot your mission-critical applications — from the perspective of your users, as well as your systems.

Tags : riverbed, application performance management, apm, service management, compliance, performance management, application integration, performance testing
    
By: Riverbed     Published Date: Apr 03, 2014

The purpose of this book is to introduce you to common network performance management (NPM) issues and give you a new way of looking at solving them.

Tags : riverbed, npm, network performance management, performance management, network management, networking, performance tools, security
    
By: ServiceNow     Published Date: Mar 27, 2014

This paper provides CIOs and IT leaders with an insight into three IT imperatives that IT executives used to re-position IT and transform the enterprise.

Tags : enterprise transformation, consolidation, self service, automation, visibility, it innovation, enterprise applications, productivity
    
By: ServiceNow     Published Date: Mar 26, 2014

Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.

Tags : service catalog, visibility, it value, compliance, service management, records management, itil, project management
    
By: Esker     Published Date: Jan 06, 2014

How Fax and Email Orders Hold Your Business Back — and Why Automation Is the Best Way Forward

Tags : esker, order processing, fax and email, automation, automated order processing, paperless, paperless order, automate order processing
    
By: Riverbed     Published Date: Sep 17, 2013

Learn how Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) software provides end-to-end service management for Unified Communications and remote troubleshooting.

Tags : riverbed, service management, ip communications, ip networks, ip telephony, web conferencing, ip faxing, wireless office
    
By: Riverbed     Published Date: Aug 15, 2013

In conducting a survey of 159 IT professionals with direct responsibility for business-critical applications, Forrester found that all enterprises surveyed had fundamental issues while managing the performance of these applications and business services. Download now to find the results!

Tags : apm, riverbed, network performance, application performance, infrastrucure, forrester report, business performance, it survey
    
By: IBM     Published Date: Aug 28, 2014

IBM value-based archiving solution helps insurer save as much as USD1 million per case.

Tags : value-based archiving, litigation costs, ilg, automated email collection, best practices, business management, marketing automation, content delivery
    
By: nlyte Software     Published Date: Jul 10, 2014

The purpose of this white paper is to demonstrate how alignment between Data Center Infrastructure Management, the discipline at the core of Nlyte Software’s products and services, and the larger framework of ITSM enhances Data Center operations.

Tags : nlyte, nlyte software, data center, itsm, service management, it management, network infrastructure, infrastructure
    
By: MEDHOST     Published Date: Jul 03, 2014

Click here to learn more about 7 key questions that can help you choose the best patient portal solution for your facility.

Tags : medhost, yourcommunitycare, patient portal, patient data, patient database, medical information, healthcare community, patient applications
    
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