Service Management White Papers The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
It's true that deploying B2B e-commerce platform involves many unique requirements not commonly found in B2C operations, such as incorporating a complex product port-folio, multiple distribution channels, and integrating with third party systems
And yet, it's possible to complete an initial out-of-the-box B2B implementation within three months, if all the right critical path steps are followed. Additional features and functionality can be added after the initial launch, provided that the chosen out-of-the-box platform is designed to be used over the long run.
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Since the idea of outsourcing applications development became popular in the past 20 years, much of that activity has taken place in geographies such as India, the Middle East and even Russia. Those regions have offered an abundant, increasingly tech-savvy labor force and relatively low labor rates.
But for North American companies, outsourcing development of business-critical applications has proven problematic when working with developers so far removed from headquarters-based IT departments and those organizations’ user bases. Companies in the U.S., Canada and Mexico have been looking for “near-sourcing” partners that can meet – or even exceed – the technical benefits provided by outsourcing firms in other parts of the world, while delivering other tangible and intangible benefits. Here are three reasons why a near-sourcing strategy for applications development can make sense for your North American organization.
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A robust configuration management database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.
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By: IBM
Published Date: Mar 22, 2013
This paper shows how the IBM Maximo software solution is the leading asset and service management software in the marketplace, through its highly flexible business components and technology architecture
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Discover Application Performance Management best Practices of 400 Leading Companies and See How to Implement These Best Practices in Your Organization.
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By: Riverbed
Published Date: Oct 12, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise.
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By: Bit9
Published Date: Sep 29, 2012
Download this research report to find out how your security and IT colleagues view the world of advanced cyber threats and find out how you compare.
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By: IBM
Published Date: Aug 08, 2012
While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.
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When it comes to evaluating software investment decisions, such as on- premise vs. cloud-based solutions, many factors must be considered. In particular, pay attention to four key areas: support for business strategy, operations, security, and cost.
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By: AvePoint
Published Date: Jul 27, 2012
The goal of this white paper is to clarify the disjointed and sometimes inconsistent information about Microsoft Office 365-including its benefits, challenges, costs, and service level agreements (SLAs) - and address the business considerations for migrating to Office 365 SharePoint Online.
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By: Aternity
Published Date: Jul 20, 2012
Read in only 5 pages about how Global 2000 organizations are monitoring end user behavior in physical and virtual desktop environments with Aternity's Frontline Performance Intelligence Platform. Monitor the Cloud, drive SLAs, Citrix/VDI monitoring, and much more.
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By: SAP
Published Date: Jul 17, 2012
Our Business Model is uniquely focused on generating business value, while our innovative service offerings help you put new ideas to work quickly. We use our knowledge and experience to deliver value and help your business run better to give you direct access to the experts and problem solvers that are best equipped to meet your needs by providing a comprehensive approach to quality improvement and risk reduction.
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By: IBM
Published Date: Jul 13, 2012
Business continuity planning and IT security management are increasingly becoming a critical part of enterprise-wide risk management and business resilience frameworks. But this has introduced new challenges and opportunities. This report explores how the shift towards more holistic risk management is affecting the day-to-day work for business continuity planners, IT risk managers and security executives.
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By: IBM
Published Date: Jul 13, 2012
This white paper provides an overview of how IT organizations can optimize across the entire life cycle of their data centers and build a strong foundation for future IT operations.
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By: IBM
Published Date: Jul 13, 2012
Supporting a dynamic business and resilient IT environment requires effective management of your server infrastructure and network devices. Read this white paper to learn the challenges and solutions for effective management of your server infrastructures and network devices.
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By: Bluewolf
Published Date: Jul 12, 2012
Learn how you can transform customer interaction and drive innovation by moving your customer service desk to the cloud. See why customer service will be your company's next competitive battleground.
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ITinvolve transforms and simplifies the way IT is managing changes in the data center. This powerful new change management tool, delivered as a cloud service, empowers IT to understand the impact of changes before - not after- changes are implemented.
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This paper explains how to establish a highly collaborative, demand-driven planning process that will help you overcome these modern challenges.
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Having the tools, insight, and analytics to quickly identify savings and balance risk factors is a necessary prerequisite for supporting critical source-today processes, which enable you to drive company performance.
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Read the informational story now and learn why companies like MasterBrand Cabinets chose Steelhead® WAN optimization appliances for superior performance.
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With the help of solutions from Riverbed Technology, Constangy, Brooks & Smith consolidated and virtualized many different servers, and eliminated the expense and difficulty of remotely managing hardware and software. Learn how you can too.
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By: IBM
Published Date: Apr 18, 2012
The term virtualization refers to the creation of virtual machines, virtual networks, and virtual disks (logical images of physical resources) that can execute work and then be returned to a shared resource pool. Cloud computing makes use of virtualization but cloud computing also focuses on allowing computing to be delivered as a service.
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By: IBM
Published Date: Apr 18, 2012
IBM Tivoli Netcool/OMNIbus is a "manager of managers" designed to collect and correlate events and provide a holistic "single pane of glass" view into the health and performance of the entire business IT and network infrastructure, with its increasingly instrumented devices.
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By: IBM
Published Date: Apr 18, 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence of the initiative is a re-thinking of how IT delivers value to the organization it serves, and a re-framing of all IT contributions around the concept of services.
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Learn how to unburden your VDI infrastructure and gain added security, network performance improvements and optimizations, while improving the architecture for non-VDI application specific systems.
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