Service Management White Papers

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 1 - 25 of 362Sort Results By: Published Date | Title | Company Name
By: IBM     Published Date: Apr 15, 2015

Optimize your business processes in the cloud with a next generation BPM strategy — an intelligent Business Platform (iBP) that implements an on demand, “service as you need it” model. Take advantage of Infrastructure as a Service (IaaS) for pure technology - processing, storage, networks with payment based on usage. Develop and manage business processes using the BPM Platform as a Service (BPMaaS), providing the BPMS tools supported by cloud services. Work with live business processes used by customers, suppliers, employees and trading partners, using Business Processes as a Service.

Tags : ibm, optimization, cloud computing, iaas, business platform, data storage, business intelligence, system management software
    
By: Kaseya     Published Date: Mar 12, 2015

Turn management data into actionable business information that helps create operational efficiencies and demonstrate value.

Tags : data management, business information, audits, inventory information, it policies, automation management systems, it assets, it solutions
    
By: Digital Realty     Published Date: Feb 24, 2015

Enterprise data center clients operate in some of the most complex and regulated environments in the world. These clients need assurance that their partners are up to the challenge of meeting their needs and operating effectively within a dynamic ecosystem. For the client-focused data center solutions provider, this presents a perfect opportunity to differentiate its services from those of other solution providers who simply provide five 9’s. See how they manage the regulatory landscape.

Tags : compliance, data center, management, business intelligence, service management, infrastructure
    
By: MaaS360 by Fiberlink     Published Date: Apr 15, 2015

Volume III: Four Components of a Solid Mobile App Strategy! Successfully becoming mobile first and app enabled is a simple exercise of discovery, scalability, sustainability and security.

Tags : fiberlink, mobile users, strategy, app enabled, scalability, security, application security, mobile computing
    
By: Cisco     Published Date: Apr 10, 2015

The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.

Tags : cisco, zk research, data center, itaas, migration, cloud computing, applications, servers
    
By: IBM     Published Date: Apr 07, 2015

Today, the growth in the volume, variety, and availability of health data allows greater focus on individual wellness, as well as a way to provide care in a smarter way. In this webcast you will learn how the IBM Integration solution for healthcare can provide rapid connectivity, simplify IT infrastructure and drive enhanced patient care.

Tags : ibm, integration, connectivity, it infrastructure, healthcare providers, clinical applications, business applications, application integration
    
By: IBM     Published Date: Apr 07, 2015

Learn how to understand, manage and debug problems due to size, complexity and scale in operation of virtualized networks for modern data centers, including developer- and user-controlled software in clouds.

Tags : ibm, scale, data center, software, cloud, debug, complex, virtualized networks
    
By: IBM     Published Date: Apr 07, 2015

You may be considering the move to a SaaS model for several reasons: it's cheaper, easier, more flexible. But then reality sets in. You can't afford to move to SaaS right away. Many of your apps are too mission-critical to trust SaaS at this point, and security restrictions and company guidelines will not allow you to use SaaS for many apps. However, for some apps, it's not an issue, and that number continues to grow. So how do you reconcile? Enter stage left-- Hybrid APM. With the ability to pick and choose between SaaS or on-premises monitoring for your different applications and components, wherever they reside, your troubles are alleviated and the shift towards SaaS can be seamless.

Tags : ibm, saas, mission-critical, security, apps, growth, apm, cloud
    
By: Raritan     Published Date: Apr 07, 2015

Data Center Infrastructure Management (DCIM) has evolved to guide the management of data center assets, their environment, and overall operations. In this paper, we discuss how Raritan’s DCIM software can be integrated with existing ITSM software to increase efficiency and reliability.

Tags : raritan, raritan dcim, it service management, itsm, data center, infrastructure, internetworking hardware, server hardware
    
By: GridGain     Published Date: Mar 10, 2015

SaaS is becoming increasingly popular, and as the industry develops, more and more companies are dropping older business models in favor of this rapidly evolving methodology. Download now to learn why.

Tags : gridgain, saas, saas infrastrutcture, hosted applications, applications, software as a service, infrastructure, application integration
    
By: Plantronics     Published Date: Mar 09, 2015

This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.

Tags : smarter working, new ways of working, smarter working for your organisation, plantronics, benefits of smart working, simply smarter office, it workplace, unified communications
    
By: NextGen     Published Date: Jan 29, 2015

Learn how Mirth’s HIE solution can support your growth, ease data sharing, and help you reach your goals. In this case study, you'll learn why the Chesapeake Regional Information System for our Patients (CRISP) moved to Mirth® solutions.

Tags : mirth, hiw, total cost, erp, system, information, connect, technology
    
By: Mentor Graphics     Published Date: Jan 23, 2015

Take the pain and time-consuming task of PCB footprint and schematic symbol generation off your plate. This white paper reports on how Optimum Design Associates' pre-qualified PCB library symbols and footprints not only meet but, in many cases, exceed user requirements.

Tags : mentor graphics, engineering, pcb, design tools, pcb library, gigabit networking, internetworking hardware, network architecture
    
By: ThreatTrack Security     Published Date: Jan 22, 2015

According to the report ‘Trail Blazers’ “hold the power to dethrone the current market leaders…[and] often shape the future of technology with their innovations and new product designs.” VIPRE was evaluated alongside nearly a dozen endpoint security products and was called a “highly capable solution for small and midsize enterprises with advanced needs that are looking for a solution that is easy to manage and deploy.”

Tags : threattrack, security, threat, track, information, admins, best, practices
    
By: ThreatTrack Security     Published Date: Jan 22, 2015

South Staffordshire College: A U.K. college with 4 campuses, 4,000 students and 500 employees became frustrated with its Kaspersky antivirus and discovered that VIPRE proves robust malware defense doesn’t have to disrupt operations, slow down machines or be difficult to manage.

Tags : threattrack, security, threat, track, information, admins, best, practices
    
By: ThreatTrack Security     Published Date: Jan 22, 2015

AtNetPlus - As an IT services company on the front lines of network defense, AtNetPlus takes choosing antivirus software very seriously. After rigorous testing of multiple antivirus products, their IT specialist chose VIPRE for its small footprint and reliable malware detections.

Tags : threattrack, security, threat, track, information, admins, best, practices
    
By: Comcast Business     Published Date: Jan 15, 2015

It’s the challenge businesses of every size wrestle with: How to improve employee productivity while driving down costs. Technology can help achieve that goal – when the right tools are used.

Tags : comcast, technology, business, blueprint, plan, start-up, start, future
    
By: EMC     Published Date: Dec 18, 2014

Georgia's Tech's Case Study provides information on how XtremIO delivers incredible VDI user experience for performance-heavy engineering applications.

Tags : xtremio, georgia tech, engineering applications, flash storage, vdi user experience, emc, storage management, application integration
    
By: EMC     Published Date: Dec 18, 2014

Georgia's Tech's Case Study provides information on how XtremIO delivers incredible VDI user experience for performance-heavy engineering applications.

Tags : xtremio, georgia tech, engineering applications, flash storage, vdi user experience, emc, storage management, application integration
    
By: EMC     Published Date: Dec 18, 2014

Georgia's Tech's Case Study provides information on how XtremIO delivers incredible VDI user experience for performance-heavy engineering applications.

Tags : xtremio, georgia tech, engineering applications, flash storage, vdi user experience, emc, storage management, application integration
    
By: EMC     Published Date: Dec 18, 2014

Georgia's Tech's Case Study provides information on how XtremIO delivers incredible VDI user experience for performance-heavy engineering applications.

Tags : xtremio, georgia tech, engineering applications, flash storage, vdi user experience, emc, storage management, application integration
    
By: EMC     Published Date: Dec 18, 2014

Georgia's Tech's Case Study provides information on how XtremIO delivers incredible VDI user experience for performance-heavy engineering applications.

Tags : xtremio, georgia tech, engineering applications, flash storage, vdi user experience, emc, storage management, application integration
    
By: EMC     Published Date: Dec 16, 2014

Georgia's Tech's Case Study provides information on how XtremIO delivers incredible VDI user experience for performance-heavy engineering applications.

Tags : xtremio, georgia tech, engineering applications, flash storage, vdi user experience, emc, storage management, application integration
    
By: EMC     Published Date: Dec 16, 2014

XtremIO offre une expérience VDI incroyable pour les utilisateurs et les applications d’ingénierie exigeantes en performances.

Tags : xtremio, georgia tech, engineering applications, flash storage, vdi user experience, emc, storage management, application integration
    
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