ITIL White Papers

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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By: Cherwell Software     Published Date: Jul 14, 2015

Watch these informative videos to learn what parts of ITIL best suit your organization.

Tags : knowledge management, best practices, business integration, business management, itil, productivity
    
By: Cherwell Software     Published Date: Jun 29, 2015

This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.

Tags : service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement, best practices, information management, itil
    
By: dynatrace     Published Date: Jun 16, 2015

The top performing organizations know that they must adopt a continuous and collaborative IT delivery model to meet the ever-increasing market demands for more features, faster.

Tags : dev, employee performance, itil, productivity, project management
    
By: Cisco     Published Date: Jun 10, 2015

IT organizations are focusing on supporting growth, boosting revenue, advancing innovation, and delivering new customer experiences. Their mission is no longer about managing and troubleshooting technology. Itís about transforming business processes and driving new business outcomes.

Tags : converge, infrastructure, servers, networking, virtualization, cio, management, employee performance
    
By: ServiceNow     Published Date: Mar 26, 2014

Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.

Tags : service catalog, visibility, it value, compliance, service management, records management, itil, project management
    
By: BMC Software     Published Date: Oct 21, 2013

In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterpriseís internal systems.

Tags : bmc, bmc software, itsm, service mangement, it management, itil, cloud, cloud service
    
By: BMC Software     Published Date: Oct 21, 2013

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.

Tags : bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media
    
By: DataVail     Published Date: Jan 08, 2013

In this whitepaper, you will learn about three essential things to consider when evaluating and selecting an outsourcing partner for database administration.

Tags : database, administration, outsourcing, dba, database administration, infrastructure, itil, virtualization
    
By: hybris software     Published Date: Aug 01, 2012

Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.

Tags : multichannel, retailing, multichannel retailing, technology considerations, hybris, pos, point of sale, print
    
By: Absolute Software     Published Date: Feb 14, 2012

Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.

Tags : school, education, budget, diversity, managing diversity, auditing, enterprise resource planning, it spending
    
By: DocuLex     Published Date: Jan 27, 2012

Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.

Tags : collaboration, collaborative commerce, contact management, content delivery, content management system, customer experience management, document management, information management
    
By: NetApp and VMware     Published Date: Jan 09, 2012

This document provides guidance on how to design and architect a scalable Microsoft applications mixed workload solution.

Tags : unified storage, virtual, infrastructure, leverage, protocol, application, solution, backup
    
By: NetApp and VMware     Published Date: Jan 09, 2012

DCI implemented NetApp storage to complement VMware for cost savings, data/business protection, plus cloud-enabled IT service delivery.

Tags : deploy, netapp, cloud, itaas, banks, finance, data protection, netapp solutions for service providers
    
By: OpenText     Published Date: Dec 14, 2011

An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.

Tags : information governance, open text, opentext, governance, information management, risks, storage, storage costs
    
By: NetShelter - YouSendIt     Published Date: Dec 02, 2011

In this white paper, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based solution

Tags : issues, exchange, migrating, mail server, performance, productivity, integration, cloud
    
By: CenturyLink     Published Date: Nov 18, 2011

Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility

Tags : centurylink, qwest, high speed internet, phone, mobile, tv services, offers, bundles
    
By: BMC Software     Published Date: Aug 05, 2011

The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.

Tags : bmc software, smb it decision maker guide, best practices, software as a service, saas solution, crm, i.t. help desk, call center management
    
By: Verio     Published Date: Jul 08, 2011

Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.

Tags : verio, colocation, private server provider, demand, managed server, network management, microsoft exchange, service management
    
By: BMC Software     Published Date: Jul 01, 2011

You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.† Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.† Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible

Tags : itil, help desk software, bmc, cloud based help desk, simple, affordable, bmc software, drive profit
    
By: BMC Software     Published Date: Jul 01, 2011

Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.

Tags : service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple
    
By: IBM Corporation     Published Date: Jun 28, 2011

Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.

Tags : ibm, service management, tivoli, automation, it asset management, service request management, infrastructure, itil
    
By: IBM Corporation     Published Date: Jun 28, 2011

Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.

Tags : tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli
    
By: Skillsoft     Published Date: Apr 01, 2011

In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.

Tags : analystperspectives, itpro, books24x7, cloud computing, mobile computing, mobile data systems, mobile workers, pda
    
By: Kaseya     Published Date: Feb 16, 2011

The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.

Tags : kaseya, itil, incident management, service request management, problem management, change management, service desk, service management
    
By: Kaseya     Published Date: Feb 16, 2011

Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.

Tags : kaseya, it automation framework, computing, itil, business process automation, service management, desktop management
    
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