IT Management White Papers

IT Management includes a variety of functions for managing computers in a networked environment, including software distribution, version control, backup & recovery, job scheduling, virus protection and performance and capacity planning.

Sub-Categories: Desktop Management, Employee Performance, ITIL, Productivity, Project Management, Sarbanes Oxley Compliance, Service Management, Software Compliance
Results 1 - 25 of 3209Sort Results By: Published Date | Title | Company Name
By: destinationCRM.com     Published Date: Jul 29, 2015

In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center.

Tags : crm, workforce management, workforce optimization, customer service best practices, call center management, customer service, ebusiness, productivity
    
By: Comcast     Published Date: Mar 24, 2015

It’s a transformative time in government information technology. Public sector organizations are moving to the cloud. At the same time, seemingly everything that can be virtualized is quickly heading in that direction. Immersive Web applications are enabling next-generation services, including innovative mobile apps that give agency staff members and constituents anytime access to valuable resources. Video seems to be everywhere, with one research firm estimating that video streaming accounts for more than 53 percent of all downstream traffic in North America. In this white paper from the Center for Digital Government (CDG), we break down what every IT leader needs to know about today’s networking to ensure project success.

Tags : high-performance networks, modern government, cloud, immersive web, mobile technology, networking, it management, data management
    
By: Comcast     Published Date: Mar 24, 2015

Ethernet fills a number of roles in the enterprise – far more than you might initially expect. This overview helps you understand the many ways in which the networking protocol is used in business, where it makes the most impact, and the effect CIOs should expect from upcoming innovations.

Tags : ethernet, network protocol, lan, enterprise intranet, wide area ethernet, data center, networking, it management
    
By: Comcast     Published Date: Mar 24, 2015

“The network is your business” has been a mantra for many years indicating how businesses rely more heavily on being networked between their facilities, data centers, suppliers, business partners and customers. Your network enables your business to: • Improve productivity • Provide business continuity • Increase customer satisfaction • Reduce costs This paper provides an overview of the different types of Ethernet services, the service components that differentiate them, their business and technical benefits, and important things to consider when selecting an Ethernet service.

Tags : ethernet, business network, productivity, customer satisfaction, cost reduction, networking, it management
    
By: Comcast     Published Date: Mar 24, 2015

Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever. Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand. In this white paper, we will review three mobile trends that every hotelier should address, and we’ll offer recommendations on how to best address them.

Tags : travel, hotel technology, mobile devices, mobile trends, hospitality, networking, it management, wireless
    
By: Comcast     Published Date: Mar 24, 2015

The restaurant and bar industry is highly competitive, and many owners of these establishments struggle every day just to stay in business. In fact, approximately 40 restaurants and bars go out of business each day in the U.S. According to celebrity chef, restaurateur, and entrepreneur Robert Irvine, “Part of the problem is that they don’t have the systems and processes in place to track the key aspects of their business – not only their costs and their revenue, but what items sell the best (and by how much), what items are most profitable, who are the most productive employees, and so on.” The use of technology tools and the Internet – driven by a high-speed network connection that supports owners, staff and guests – can be the key to evolving a restaurant or bar from a struggling survivor to a thriving, successful business. Download this white paper to learn more.

Tags : hospitality, business, restaurant industry, network connection, networking, it management, wireless
    
By: Comcast     Published Date: Mar 24, 2015

New research findings, new technologies, and the evermore urgent needs for speed and cost-efficiency are converging to drive a revolution in medicine. Supporting this convergence are high-speed secure telecommunications networks, enabling unprecedented teamwork among institutions, researchers, practitioners and patients to create a new paradigm: telemedicine, the exchange of medical information via electronic communications among dispersed facilities and patients to improve patient health. Download this white paper to learn more about telemedicine.

Tags : bandwith, ethernet communications, medicine, telemedicine, telecommunications, healthcare technology, networking, it management
    
By: Comcast     Published Date: Mar 24, 2015

The digitization of data has empowered both healthcare providers and patients to improve how, when and where healthcare is administered, giving patients greater control over their personal health and well-being. The key to success lies in the ability to get the right information to the right people at the right time. And a crucial enabler of improved communications is the ability to transfer data across like and disparate systems through mobile technology. This was the topic at a recent focus group Comcast Business held at HIMSS14 that included healthcare IT professionals from six leading healthcare providers. The participants shared the following insights on how advancements in data mobility can engage the entire healthcare ecosystem and help improve patient outcomes. Download this white paper to learn more.

Tags : healthcare, patient care, communication, electronic health records, remote diagnostics, mobile technology, networking, security
    
By: Comcast     Published Date: Mar 24, 2015

Today’s K-12 schools are hungry for bandwidth. The reason is clear: highperforming, reliable and easily expanded network services support the latest classroom innovations, including videoconferencing, 1:1 computing, distance learning and modern learning management systems. It’s no surprise then that progressive educators now see a direct link between the overall success of their school districts and access to high-capacity networks. This emerged as a clear trend in new research by the Center for Digital Education (CDE) — a commanding 98 percent of administrators and IT representatives said the future of K-12 education hinges on ubiquitous connectivity. This white paper lays a framework for planning and implementing high-performance networks. In addition to explaining why now’s the time to plan network upgrades, this paper answers one of the fundamental questions asked by IT managers at schools everywhere: “How much network capacity will we actually need?”

Tags : education, network modernization, high-performance networks, bandwith, classroom innovations, networking, it management
    
By: Comcast     Published Date: Mar 24, 2015

The introduction of bandwidth-intensive learning applications, including video and peer-to-peer applications in teaching has fundamentally transformed the way teachers teach and students learn. The federal E-rate program has forever changed the technology landscape of school districts and libraries in the United States. Receiving funding is not guaranteed, and following the E-rate process and procedures is critical – especially when thousands, even millions, of dollars are at stake for your district. The rewards that new, education-specific cutting edge education applications deliver to the classroom far outweigh the effort required to participate in the program. This paper briefly examines the promise of new, education-specific applications, the advanced network services that enable them, and the role of the E-rate program.

Tags : application-enabled learning, education, funding, bandwith, education applications, e-rate program, networking, it management
    
By: RingCentral     Published Date: Mar 20, 2015

Watch this video to learn why RingCentral Office is BYOD-friendly! RingCentral's powerful iOS and Android apps make it possible for your workforce to go mobile with the technology they know and love.

Tags : ringcentral, byod, ios, android, apps, mobile technolgy, it management, enterprise applications
    
By: Epicor     Published Date: Mar 19, 2015

Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software. More importantly, it enables you to focus on your core business operations instead of managing IT. So Cloud-based ERP may be right for your business, but where do you start? This white paper contains 10 questions to ask when considering a Cloud-based ERP solution.

Tags : cloud-based erp solutions, it management, business applications, business operations, enterprise applications
    
By: Epicor     Published Date: Mar 19, 2015

As we move through 2015, the subject of the future of the supply chain has come back into focus. What does the future supply chain look like, and what do we expect some of the essential characteristics to be? Although this requires a degree of speculation, there are also some trends and technologies that clearly are having, and will continue to have, an enormous impact on the supply chain.

Tags : manufacturing supply chain, supply chain characteristics, collaboration, mobile, it management, enterprise applications
    
By: Epicor Software     Published Date: Mar 18, 2015

As we move through 2015, the subject of the future of the supply chain has come back into focus. What does the future supply chain look like, and what do we expect some of the essential characteristics to be? Although this requires a degree of speculation, there are also some trends and technologies that clearly are having, and will continue to have, an enormous impact on the supply chain.

Tags : manufacturing supply chain, supply chain characteristics, collaboration, mobile, it management, enterprise applications
    
By: Epicor Software     Published Date: Mar 18, 2015

Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software. More importantly, it enables you to focus on your core business operations instead of managing IT. So Cloud-based ERP may be right for your business, but where do you start? This white paper contains 10 questions to ask when considering a Cloud-based ERP solution.

Tags : cloud-based erp solutions, it management, business applications, business operations, enterprise applications
    
By: Epicor Software     Published Date: Mar 18, 2015

In this increasingly competitive environment, the ERP deployment choice is a signi?cant advantage for companies seeking an agile response to constantly changing and often-volatile market conditions. In particular, cloud-based ERP systems are increasingly seen as an effective means for companies to economically deploy new ERP or expand IT operations as their commercial reach broadens globally.

Tags : erp deployment, cloud-based erp systems, it operations, commercial reach, it management, enterprise applications
    
By: NAVEX Global     Published Date: Mar 18, 2015

In this whitepaper, industry expert Michael Volkov, CEO of The Volkov Law Group, LLC, shares key questions no business can afford to overlook when evaluating and selecting vendor risk management solutions.

Tags : compliance, software compliance
    
By: Red Hat     Published Date: Mar 16, 2015

Today’s enterprise IT organizations require more flexible IT services, greater capacity, and faster service delivery. Meanwhile, system management is more complex and compliance and audit overhead is increasing. A standard operating environment can drastically increase IT efficiency and lower operational expenses. Watch this webinar and learn more about 5 transformative areas that can make IT operations more efficient: • System standardization • Architectural flexibility • Automation of updates and maintenance • Greater productivity • Access and control Standardize your infrastructure and streamline your system management with Red Hat.

Tags : it organizations, flexible it services, it efficiency, system standardization, automation, it management
    
By: Red Hat     Published Date: Mar 16, 2015

This white paper examines the economics of deploying Red Hat's Storage Server. Based on GlusterFS, a distributed file system that Red Hat acquired as part of Gluster, Red Hat Storage Server is ushering in a new era of software-based storage (also known as software-defined storage by many suppliers) solutions. Such solutions leverage commodity x86-based hardware from server vendors and a distributed shared nothing architecture that allows businesses to build out a service-based storage infrastructure in an economically feasible manner.

Tags : storage server, software-based storage solutions, it management
    
By: Red Hat     Published Date: Mar 16, 2015

Industry analyst firm IDC recently conducted primary research, commissioned by Red Hat, to determine the total cost of ownership (TCO) benefits Red Hat Enterprise Linux provides in the long term versus running mixed environments or primarily non-paid Linux distributions. The results of this analysis are clear: Organizations that standardize on Red Hat Enterprise Linux recover their up-front subscription costs faster through more efficient operations, less downtime and a more productive IT staff. Key findings include: Organizations that standardize on Red Hat Enterprise Linux have more efficient IT staffs Red Hat Enterprise Linux customers experience about one-fifth the amount of downtime as organizations using primarily non-paid Linux distributions Organizations that heavily use non-paid Linux have almost double the total operational costs Time to market for new application deployments can be greatly reduced with Red Hat Enterprise Linux

Tags : total cost of ownership, up-front subscription costs, productive it staff, application deployments, it management
    
By: Red Hat     Published Date: Mar 16, 2015

With Red Hat® Satellite, you can instantly see the status of your systems and if any are missing important patches or configuration changes.Not only does Red Hat Satellite improve security, it lets you easily measure and report on the patch level of systems in your company. Your security posture is improved through: • A single, centralized management tool. • Secure connection policies for remote administration. • Standardized machine configurations. • Digitally signed content.

Tags : centralized management took, security posture, configurations, remote administration, it management
    
By: CA Technologies     Published Date: Mar 12, 2015

Learn five simple strategies for securing APIs and see why they are an emerging technology for integrating applications using web technology.

Tags : api, mobile apps, mobile app, security, it management
    
By: CA Technologies     Published Date: Mar 12, 2015

Learn 5 OAuth Essentials for API Access Control and see how these tips will allow you to successfully manage your API management infrastructure.

Tags : oauth, api, ca tehnologies, twitter, resource server, authorization, it management
    
By: CA Technologies     Published Date: Mar 12, 2015

Learn 5 ways to get top mobile app developer talent for your open APIs and see why your organization will benefit from an API portal that allows you to provide a one-stop-shop for registration, documentation, exploration, collaboration, discussion and more.

Tags : mobile app, api, security, web-based, interface, it management
    
By: CA Technologies     Published Date: Mar 12, 2015

Learn how to develop secure mobile apps with a UX that delights customers and see how your organization can benefit from a winning API strategy.

Tags : api, mobile apps, mobile app, security, it management
    
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