IT Management White Papers

IT Management includes a variety of functions for managing computers in a networked environment, including software distribution, version control, backup & recovery, job scheduling, virus protection and performance and capacity planning.

Sub-Categories: Desktop Management, Employee Performance, ITIL, Productivity, Project Management, Sarbanes Oxley Compliance, Service Management, Software Compliance
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By: destinationCRM.com     Published Date: Jul 29, 2015

In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center.

Tags : crm, workforce management, workforce optimization, customer service best practices, call center management, customer service, ebusiness, productivity
    
By: CrownPeak     Published Date: Apr 17, 2015

Websites today are required to meet comprehensive safety, security and confidentiality measures. However, dangerous cyber attacks like Distributed Denial of Service (DDoS) can temporarily, or worse, permanently, affect the accessibility and availability of a website. So how does a website protect itself from these malicious attacks to ensure safety, scalability and security for its users? They must build services and applications which are resilient to these security threats.

Tags : amazon web services, aws, ddos attacks, resilient architecture, crownpeak, websites security, it solutions, it management
    
By: VMware, Inc.     Published Date: Apr 15, 2015

Regulatory mandates and ongoing fiscal austerity are driving federal and defense organizations to explore options for extending their virtual infrastructures to the cloud. VMware vCloud® Government Service by Carpathia™ is an excellent option to ease the transition to the cloud. It provides the elasticity and scalability of the cloud using VMware infrastructure—with minimal disruption to IT environments. VMware has partnered with managed service provider Carpathia to deliver this solution. Built on VMware vSphere® platform, vCloud Government Service enables federal personnel to access all of their IT resources from the cloud with the same tools, processes, and skills they already use. Organizations making their first forays into the cloud are often concerned about risks relating to security, compliance, ownership, costs, and interoperability. This compatibility with their existing infrastructure provides welcome relief to federal government employees.

Tags : fiscal austerity, virtual infrastructures, defense organizations, it environments, cloud, it management
    
By: VMware, Inc.     Published Date: Apr 15, 2015

New technology comes with tremendous benefits for agencies but also challenges.

Tags : cloud technology, benefits, big data, collaboration efforts, cloud migration, it management
    
By: VMware, Inc.     Published Date: Apr 15, 2015

Hybrids connect multiple clouds and cloud types into one centrally managed place, but agencies still struggle with the steps to implementation.

Tags : hybrid models, cloud adoption, implementation, cloud benefits, it benchmarking, government agencies, it management
    
By: VMware, Inc.     Published Date: Apr 15, 2015

VMware vCloud® Government Service provided by Carpathia® is an enterprise-class hybrid cloud service that delivers the tried and tested VMware capabilities widely used by government organizations today, with the added security and compliance assurance of FedRAMP authorization. The hybrid cloud is becoming more and more prevalent – in fact, nearly three-fourths of large enterprises expect to have hybrid deployments by 2015.

Tags : enterprise-class hybrid cloud, government organizations, security and compliance, hybrid deployments, large enterprises, it management
    
By: VMware, Inc.     Published Date: Apr 15, 2015

VMware vCloud® Government Service provided by Carpathia® is an enterprise-class hybrid cloud solution built on vSphere®, which empowers government customers to leverage existing investments in applications and infrastructure. As a result, government agencies can avoid the cost and complexity of re-architecting and retraining sta? for public cloud infrastructure that is radically di?erent from what is in place today. Instead of operating a combination of onsite and o?site IT environments and struggling to maintain both new and legacy applications and infrastructure, vCloud Government Service provides the right mix of internal controls with the ability to securely scale to meet demand for IT resources. As you contemplate migrating basic workloads and/or mission-critical and sensitive data to the cloud, be sure to address these top 5 considerations.

Tags : enterprise-class hybrid, government cloud, applications, infrastructure, re-architecting, it environments, sensitive data, it demand
    
By: Microsoft Dynamics     Published Date: Apr 15, 2015

If you aren’t tapping into social selling, you’re missing out. Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. Social doesn’t replace email. Cold calls aren’t dead. These tactics all have their time and place, but social represents the most exciting channel that sales has had in a long time to stay connected and informed.

Tags : crm, microsoft crm, microsoft dynamics, crm online, free crm for small business, social media marketing, social media sales, best crm online
    
By: Citrix Systems     Published Date: Apr 15, 2015

When evaluating which app and desktop virtualization solution you should adopt, it is important to start your comparison using information you can trust. Learn how 3 companies benefited from true mobility and IT efficiency with Citrix Desktop Virtualization.

Tags : citrix, desktop virtualization, vmware, efficiency, virtualization, mobile computing, migration, application integration
    
By: IBM     Published Date: Apr 15, 2015

This book helps you understand DevOps and how your organization can gain real business benefits from it. You also discover how a holistic view of DevOps that encompasses the entire software delivery life cycle.

Tags : ibm, devops, cloud computing, best practices, development, operations, software delivery, application integration
    
By: Citrix Systems     Published Date: Apr 15, 2015

App and desktop virtualization is much more than a technology solution. It is transforming the way organizations of all sizes are enabling their workforces while simplifying the desktop management process for IT administrators. With app and desktop virtualization, IT organizations can provide every user with a workspace environment completely unrestricted by physical location. This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.

Tags : citrix, desktop virtualization, efficiency, virtualization, mobile computing, network security, vpn, application integration
    
By: IBM     Published Date: Apr 15, 2015

Optimize your business processes in the cloud with a next generation BPM strategy — an intelligent Business Platform (iBP) that implements an on demand, “service as you need it” model. Take advantage of Infrastructure as a Service (IaaS) for pure technology - processing, storage, networks with payment based on usage. Develop and manage business processes using the BPM Platform as a Service (BPMaaS), providing the BPMS tools supported by cloud services. Work with live business processes used by customers, suppliers, employees and trading partners, using Business Processes as a Service.

Tags : ibm, optimization, cloud computing, iaas, business platform, data storage, business intelligence, system management software
    
By: IBM     Published Date: Apr 15, 2015

Technology Adoption Analyst whitepaper by Forrester. This IBM-commissioned profile of IT operations decision-makers at enterprise companies in the US, UK and Germany evaluates IT operations analytics adoption, benefits, and challenges based on Forrester’s own market data and a custom study of the same audience.

Tags : ibm, it operations, decision makers, analytics, market analysis, monitoring, business intelligence, business metrics
    
By: Cisco     Published Date: Apr 14, 2015

You face unprecedented challenges to protect your midsize business from cybersecurity threats. New trends such as mobility and cloud are changing how you need to secure devices, data and your network. To deal with these challenges, you need a smart, scalable threat-centric security model. This model needs to provide cost-effective threat remediation and support standard security policies and controls. Cisco can help. We deliver intelligent cybersecurity for the real world. Our threat-centric approach reduces complexity while delivering superior visibility and control—saving you time and reducing costs. With Cisco, you gain advanced threat protection across the entire attack continuum—before, during, and after an attack.

Tags : cisco, cybersecurity, mobility, attacks, protection, cost-effective, secure devices, data
    
By: IBM     Published Date: Apr 14, 2015

Whether it's a web application or an enterprise cloud application, Websphere Application Server has the right fit-for-purpose cloud environment for your business.

Tags : web application, ibm, enterprise cloud application, cloud environment, application server, it management, data management, data center
    
By: Basho     Published Date: Apr 13, 2015

Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers. Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.

Tags : riak, basho, telecommunications service provider, license fees, scalability, availability, data usage, big data
    
By: Adobe     Published Date: Apr 13, 2015

This Gigaom Research report aims to help technology decision-makers better understand: - What the modern workforce thinks it needs to succeed in this rapidly changing world of mobile-first communications and new work-collaboration technologies - How IT is supporting those needs and overall corporate objectives - If there are gaps between worker expectations and IT requirements, and how technology buyers can address them Download this Gigaom Research white paper to learn more.

Tags : adobe, modern workforce, platform support, platform productivity, it support, work-collaboration technologies, business intelligence, collaboration
    
By: Adobe     Published Date: Apr 13, 2015

This Gigaom Research study aims to help technology decision-makers better understand the role of IT in supporting the need for business agility and pace. In this report you will gain insight into: - How to increase business agility with the best tools for your workforce - Strategies to speed up new tool adoption so the workforce has a range of work tools that match different sorts of work activities and interactions - The shifting role of IT to create a technology landscape in which productivity and innovation flourish Download this Gigaom Research white paper to learn more.

Tags : adobe, it tools, modern workforce, business agility, it productivity, business intelligence, collaboration, intranets
    
By: Adobe     Published Date: Apr 13, 2015

In this white paper learn how e-signatures are making workflows easier and more productive than ever before. Learn how e-signatures remove the last barrier between a hybrid paper-to-digital workflow to an all-electronic process, dramatically accelerating closure in any type of transaction that requires a contract—sales, employment and hiring, purchase orders, legal agreements, and more. Download this white paper to learn more.

Tags : adobe, electronic signatures, digital transactions, paper-to-digital, business intelligence, database development, collaboration, productivity
    
By: Adobe     Published Date: Apr 13, 2015

In this research study hear from more than 1,500 line-of-business leaders, IT leaders, and information workers about the effectiveness of their organization’s document-based business processes. Learn how organizations of all sizes in all industries around the world are suffering from what we call the “document disconnect.” Learn how this is causing significant delays and errors across critical business functions such as sales contracting and quoting, procurement, talent acquisition, and onboarding. Download this white paper to learn more.

Tags : adobe, talent acquisition, sales contracting, sales quoting, document disconnect, collaboration, productivity, project management
    
By: Adobe     Published Date: Apr 13, 2015

The purpose of this research is to understand the challenges companies face in their document or file level security practices as a result of the adoption of such disruptive technologies as mobile devices and cloud services.

Tags : adobe, document security, cloud services, it research, global insights, security management, business intelligence, productivity
    
By: Cisco     Published Date: Apr 10, 2015

In only a few short years, technology and changing consumer behaviors have upended the retail landscape. The digital consumer has truly come of age and expects a rich palette of retail options, channels, and experiences that provide ever-increasing value and convenience. Disruption, meanwhile, is arising from new competitors enabled by fast-changing technology, threatening established incumbents as never before.

Tags : retail, insights, ioe, technology, disruption, channel, consumer behavior, security
    
By: Scripted     Published Date: Apr 10, 2015

In order to execute a successful content marketing strategy, you need to have the right team to lead it. This is because it takes quality content, resources, testing and consistency to see a positive impact on your business. When lacking a proper strategy, content marketing is more detrimental to your business. After reading this e-book, you’ll know how to build a team that works best for your business — even if it is just one person.

Tags : content marketing, content team, pitching content, content strategy, marketing team, building teamwork, content delivery, content management system
    
By: Intuit QuickBase     Published Date: Apr 10, 2015

Utilizing spreadsheets to manage projects carries a variety of hidden costs and risks that collectively make it unsuitable beyond a few project team members. Download this whitepaper to learn why.

Tags : intuit, quickbase, spreadsheets, excel, project management, it costs, workflow, business activity monitoring
    
By: IBM     Published Date: Apr 09, 2015

This survey examines the costs incurred by organizations after experiencing genuine data loss incidents.

Tags : data loss, data breach, cost, ibm, security, security risk, it management, wireless
    
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