IT Management White Papers

IT Management includes a variety of functions for managing computers in a networked environment, including software distribution, version control, backup & recovery, job scheduling, virus protection and performance and capacity planning.

Sub-Categories: Desktop Management, Employee Performance, ITIL, Productivity, Project Management, Sarbanes Oxley Compliance, Service Management, Software Compliance
Results 1 - 25 of 2519Sort Results By: Published Date | Title | Company Name
By: KANA®, A Verint® Company     Published Date: Aug 28, 2014

Webinar: August 28, 2014 at 1PM EDT Join us as guest speakers Megan Burns from Forrester Research, Inc. and Craig Harsip from Vistaprint join Scott Hays from KANA®, a Verint® Company to examine the dynamics and challenges of today’s customer service landscape. During this session, you will learn: 1. Today’s challenges of customer service organizations 2. Trends and predictions on how customer service will evolve 3. How organizations like Vistaprint face those challenges and simplify interactions 4. Practical ideas on how you can simplify your customer service in the short term

Tags : customer service, interactions, simplify, agent interactions, consumer, agent-delivered, business, customer experience management
    
By: Samanage     Published Date: Aug 21, 2014

Becoming Masters of our (ITSM) Domain – Live Case Study Webinar When: Thursday, August 21 @ 12pm EST / 9am PST

Tags : samanage, itsm, riverside, itsm solutions, vendors, it management, knowledge management, enterprise applications
    
By: Global Knowledge     Published Date: Aug 19, 2014

VMware Horizon 6 was announced in April and began shipping in June 2014, bringing a more unified suite delivering more integration with infrastructure and cloud products and more simplicity for all devices. Along with the numerous updates across the Horizon suite, VMware has transitioned to a more traditional product licensing hierarchy. This paper explores the new licensing model and provides an overview of the new features associated with VMware Horizon 6.

Tags : cloud products, application catalog, product licensing, end-user computing, it management, cloud computing
    
By: Global Knowledge     Published Date: Aug 19, 2014

IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.

Tags : it support, omnichannel support, cloud based services, end-user experience, it services, customer relationship management, customer satisfaction, customer service
    
By: IBM     Published Date: Aug 14, 2014

IBM® Mobile Web Push allows marketers to influence and inform their mobile audience in innovative ways. Web push notifications are dynamically triggered for display on mobile websites based on the actions of your visitors. This personalization is possible without the complications of existing content management, advertisement servers or IT involvement.

Tags : ibm, mobile, web push, free notifications, marketing, it management
    
By: CA Technologies     Published Date: Aug 14, 2014

IT luminaries discuss the major issues impacting DevOps today

Tags : devops, software, training, project management, best practices, workforce management, employee performance, productivity
    
By: Samanage     Published Date: Aug 13, 2014

Join us for this educational webcast, presented by Randy Michaels of Knowledge ToolWorks, a leading expert on IT and business processes, to learn how you can make ITSM work for you without getting tangled up in its ugly tentacles.

Tags : samanage, randy michaels, itsm, it service management, knowledge toolworks, service driven organization, itsm framework, it management
    
By: ClickSoftware     Published Date: Aug 13, 2014

This business paper discusses the benefits of deploying an industry-specific, mobile workforce management solution along with a comparison to generic solutions

Tags : mobile resource management, choosing the best path, mobile workforce management, mobile computing, mobile data systems, mobile workers, employee performance, productivity
    
By: ClickSoftware     Published Date: Aug 13, 2014

This paper highlights the how field service performance and timely issue resolution impacts customer experience and details how Best-in-Class organizations are creating an environment centered on delivering exceptional customer service.

Tags : optimize field service, the imapct of customer service, cloud, mobile computing, mobile data systems, mobile workers, customer relationship management, customer satisfaction
    
By: ClickSoftware     Published Date: Aug 13, 2014

This paper focuses on how mobile apps from ClickSoftware can help engage and connect your field techs.

Tags : engaging field techs, mobile workforce management, mobile app engagement, timesaving tools, mobile computing, mobile data systems, mobile workers, employee performance
    
By: Dell Software     Published Date: Aug 07, 2014

Leverage integration platform as a service (iPaaS) and capitalize on the speed, agility and economics of the cloud to increase the value of your hybrid IT investment. Read this white paper to learn how.

Tags : cloud, cloud integration, technology, hybrid it, enterprises, it management, cloud computing
    
By: Dell Software     Published Date: Aug 07, 2014

Discover how Dell Boomi AtomSphere integration PaaS (iPaaS) helped Novartis overcome issues with on-premises middleware solutions to speed development efforts and realize significant costs savings.

Tags : middleware, integration, business, novartis, cost of ownership, it management
    
By: Samanage     Published Date: Aug 05, 2014

Does your IT department have a perception problem within your organization? Listen to the recorded webinar to learn how Shvonne Williams, Director of IT Services at MediFit Corporate Services, was able to turn around her team’s image and transform the IT department into a strategic business partner within the organization.

Tags : samanage, medifit corporate services, it deparment, itsm solution, itsm, it management, enterprise applications
    
By: EMC Corporation     Published Date: Aug 05, 2014

It’s an exciting yet daunting time to be a security professional. Security threats are becoming more aggressive and voracious. Governments and industry bodies are getting more prescriptive around compliance. Combined with exponentially more complex IT environments, security management is increasingly challenging. Moreover, new “Big Data” technologies purport bringing advanced analytic techniques like predictive analysis and advanced statistical techniques close to the security professional.

Tags : big data, data management, security threats, advanced analytics, security management, predictive analytics, compliance, security
    
By: TIBCO     Published Date: Aug 05, 2014

This ebook explains how the TIBCO Fast Data architecture delivers the right information—and the right decision—at the right place and time.

Tags : tibco, tibco software, big data, business intelligence, esb, enterprise service bus, soa, application integration
    
By: Adobe     Published Date: Aug 05, 2014

IT decision-makers can use this analysis to better understand the modern workers they’re supporting, with the objective of making them more productive and better aligned with corporate objectives.

Tags : adobe, adobe systems, byod, collaboration, modern workforce, workforce management, mobile devices, mobile workers
    
By: Windstream     Published Date: Aug 04, 2014

Cloud computing today is fundamentally altering business processes and changing the way organizations interact with customers, partners, and employees. This transformation brings incredible opportunities, including the ability to build a realtime enterprise where interaction and innovation flourish, and more agile, flexible, and cost-effective practices thrive. Yet cloud computing also presents significant challenges. The path to value is not clearly marked, and there are potential stumbling points along the way. Please download the whitepaper to learn more!

Tags : windstream, cloud computing, cloud hybrid options, oxford economics, cloud benefits, it management, knowledge management, data management
    
By: Global Knowledge     Published Date: Jul 29, 2014

This white paper addresses four different components of the Tivoli monitoring infrastructure for creating a high availability environment while providing redundancy and failover capacity. Although the principles are the same for each of these systems, the methods for adhering to these principles are different for each of them.

Tags : global knowledge, ibm, tivoli, monitor, infrastructure, capacity, security, software development
    
By: Global Knowledge     Published Date: Jul 29, 2014

There are many issues and requirements to consider when you upgrade vCenter server and ESXi hosts to vSphere 5.5. The last thing you want is to have the upgrade fail or to encounter problems that you could have avoided with a little bit of research. This paper highlights the process, requirements, and options for upgrading to vSphere 5.5.

Tags : global knowledge, vcenter, server, esxi, host, vsphere, upgrade, security
    
By: Global Knowledge     Published Date: Jul 29, 2014

Present concerns about cloud security are reminiscent of the fears in the 1980s of LANs and a highly distributed IT infrastructure, and they also echo the efforts in the 1990s to stop Internet usage at work. But the issue really isn't security; it's governance to ensure interoperability and portability. We will review these concerns and discuss how the industry dealt with them, and then explore how these same concerns can be mitigated with a proper cloud strategy.

Tags : global knowledge, iaas, public clouds, cloud, security, infrastructure, it management
    
By: Fujitsu     Published Date: Jul 25, 2014

Download to read how Fujitsu gave the Metropolitan Nashville Police Department a cost effective reliable solution to their technology and communication challenges.

Tags : fujitsu, case study, communications, technology, brite fujitsu, police departments, squad cars, it management
    
By: F5 Networks Inc     Published Date: Jul 21, 2014

Most organizations are concerned with the speed of their applications. Whether it involves an internal business application or a customer-facing shopping site, web application performance can have a huge impact on business performance. A faster-performing web application results in greater sales, better user engagement and improved productivity. The aim of accelerating these web applications is to improve the end-user experience with faster page-load times and more responsive interactivity. Read this article to learn more about the essential principles driving web application acceleration technologies today.

Tags : web app, acceleration, implementation, data, performance, it management
    
By: Sirius Computer Solutions, Inc.     Published Date: Jul 17, 2014

Recipe for Dramatically Improving Application Performance, Storage Capacity and Total Cost of Ownership

Tags : sirius computer solutions, ibm, application performance, storage capacity, cost of ownership, flash technology, storage, it management
    
By: Sirius Computer Solutions, Inc.     Published Date: Jul 17, 2014

To capitalize on sales opportunities through deeper insights into customer demand, CCBCC needed to crunch more data without increasing time-to-insight, while meeting existing service-level agreements.

Tags : sirius computer solutions, ibm, application performance, storage capacity, cost of ownership, flash technology, storage, it management
    
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