Workforce Management White Papers

Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice.
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By: destinationCRM.com     Published Date: Jul 29, 2015

In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center.

Tags : crm, workforce management, workforce optimization, customer service best practices, call center management, customer service, ebusiness, productivity
    
By: Kronos     Published Date: Mar 09, 2015

Learn how a cloud-based Kronos® for Healthcare workforce management solution streamlined time and attendance, payroll, and HR processes to increase productivity, control labor costs, and improved compliance for Uintah Basin Healthcare.

Tags : kronos, workforce management, payroll, compliance, healthcare hr, cloud hr, document management, records management
    
By: Kronos     Published Date: Mar 09, 2015

Click here to read about a Kronos scheduling, staffing, and workload solution that provides real-time patient data that help nurse managers and leadership adjust staffing to mirror patient census and workload intensity.

Tags : kronos, staffing, patient data, workload, workforce management, information management
    
By: Kronos     Published Date: Mar 09, 2015

Read how a Kronos scheduling, staffing, and workload solution provides real-time patient data that help nurse managers and leadership adjust staffing to patient census, workload intensity, and throughput data.

Tags : kronos, billing, medical billing, census, ebusiness, workforce management, customer experience management
    
By: Kronos     Published Date: Mar 09, 2015

Learn how Kronos has helped North Shore LIJ automate their labor allocation which now allows them to react to staff shortages more quickly than ever before.

Tags : kronos, labor management, staffing, staff shortage, hospital staff, customer service, enterprise resource planning, workforce management
    
By: Kronos     Published Date: Mar 09, 2015

Learn how workforce management technology can help you gain visibility into big data techniques to uncover staffing patterns and why that is a huge opportunity for healthcare organizations to better utilize their employees.

Tags : kronos, staffing trends, staffing patterns, labor management, workforce management, best practices, business intelligence, customer experience management
    
By: Workday     Published Date: Feb 23, 2015

Learn about five business trends that are driving cloud adoption in this free whitepaper.

Tags : hr in the cloud, saas adoption, saas, cloud, hr workforce, targeted talent strategies, hr technology, technology innovation
    
By: LogMeIn     Published Date: Jan 06, 2015

This paper confirms a changing mix in how Businesses demand web conferencing solutions that are built for modern employees, and a new, more agile and connected workforce.

Tags : death of the web conference, demands on web conferencing solutions, conferencing tools, modern conferencing tools, network performance management, remote network management, wireless communications, customer interaction service
    
By: Workday     Published Date: Mar 24, 2015

This case Study reveals the reasonIntegration why Flextronics chose Workday.

Tags : flextronics, workday, simplicity, workday's benefits, workday's global capabilities, saas, cloud computing, workforce
    
By: Kyocera EMEA     Published Date: Mar 18, 2015

This White Paper explores the context in which Managed Document Services has gained traction among business leaders and gives the best tips on evaluating the viability of an MDS deployment in your organisation.

Tags : document management, mds, managed document services, documents outputs, documents at work, printed and digital documents, mds solutions, kyocera
    
By: Plantronics     Published Date: Mar 09, 2015

This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.

Tags : smarter working, new ways of working, smarter working for your organisation, plantronics, benefits of smart working, simply smarter office, it workplace, unified communications
    
By: Plantronics     Published Date: Mar 09, 2015

This Guide takes you through the three pillars of SoundScaping and shows you how to optimise smarter working by applying the Acoustic Intelligence Framework.

Tags : acoustic intelligence, soundscaping, smarter working, acoustic intelligence framework, acoustic challenges, smarter working environment, bluetooth, mobile workers
    
By: Cornerstone OnDemand     Published Date: Dec 12, 2014

How can your organization make sure your employees are continually growing? Consider these four core ways to easily integrate career development into everyday activities.

Tags : cornerstone ondemand, career development, integration, business management, employee retention, workforce management, employee performance, productivity
    
By: ClickSoftware     Published Date: Nov 17, 2014

From calculator watches to smart glasses, this paper will guide you through the evolution of wearable technology and its impact on the service industry. This whitepaper will help you to understand how your business can benefit by getting ahead of the trend through implementing wearable technology within your organisation.

Tags : shift scheduling, wearable technology, the evolution of wearable technology, byow, it management, mobile computing, mobile data systems, mobile workers
    
By: CA Technologies     Published Date: Aug 14, 2014

IT luminaries discuss the major issues impacting DevOps today

Tags : devops, software, training, project management, best practices, workforce management, employee performance, productivity
    
By: ClickSoftware     Published Date: Aug 13, 2014

This report looks into how context aware services are changing the way consumers interact with businesses.

Tags : context aware services, mobile experience, smartphone trends, tracking mobile activity, mobile computing, mobile data systems, mobile workers, workforce management
    
By: Citrix GoToMeeting     Published Date: Jul 14, 2014

5 myths about virtual teams – which did you believe?

Tags : leading virtual teams, managing virtual teams, monitoring field performance, workforce management
    
By: Citrix GoToMeeting     Published Date: Jul 14, 2014

This Chess Media Group guide shows you how to implement a successful flexible work program.

Tags : flexible work, increasing productivity, managing flexible-work programs, workforce management
    
By: Citrix GoToMeeting     Published Date: Jun 12, 2014

An eBook guide providing hints and tips to help you make each and every meeting count.

Tags : a guide to better meetings, how to improve meetings, online meetings, video conferencing, it management, workforce management
    
By: Lexmark     Published Date: Jun 02, 2014

A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.

Tags : pos, lexmark, mps, point-of-service, customer relationship management, workforce management, web service management
    
By: Lexmark     Published Date: May 28, 2014

A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.

Tags : pos, lexmark, mps, point-of-service, customer relationship management, workforce management, web service management
    
By: Lexmark     Published Date: May 28, 2014

A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.

Tags : pos, lexmark, mps, point-of-service, customer relationship management, workforce management, web service management
    
By: EarthLink Business     Published Date: May 15, 2014

This paper covers the latest security trends, reinforces best practices in securing a cloud infrastructure, and outlines how best to meet compliance requirements (e.g., PCI, HIPAA).

Tags : earthlink, cloud infrastructure, cloud computing, midsize businesses, cloud security, mobile security, workforce collaboration, earthlink
    
By: Absolute Software     Published Date: May 14, 2014

Based on the reality of the changing workforce, Absolute Software provides the top four reasons IT should re-evaluate their endpoint protection strategies.

Tags : endpoint protection stategy, byod, workforce mobility, absolute software, own device, access control, application security, email security
    
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