eBusiness White Papers

Electronic Business, or "e-business", may be defined broadly as any business process that relies on an automated information system. Today, this is mostly done with Web-based technologies. Electronic business methods enable companies to link their internal and external data processing systems more efficiently and flexibly, to work more closely with suppliers and partners, and to better satisfy the needs and expectations of their customers.
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By: destinationCRM.com     Published Date: Jul 29, 2015

In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center.

Tags : crm, workforce management, workforce optimization, customer service best practices, call center management, customer service, ebusiness, productivity
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Apr 15, 2015

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.

Tags : mobile data, customer engagement, crm, customer data, smartphones, mobile communications, mobile data systems, smart phones
    
By: destinationCRM.com     Published Date: Apr 15, 2015

Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map your customers' journeys and your organization's ability to deliver a superior customer experience.

Tags : convergys, customer experience, customer service, customer journey, crm, customer interaction service, customer satisfaction, ebusiness
    
By: Kronos     Published Date: Mar 09, 2015

Read how a Kronos scheduling, staffing, and workload solution provides real-time patient data that help nurse managers and leadership adjust staffing to patient census, workload intensity, and throughput data.

Tags : kronos, billing, medical billing, census, ebusiness, workforce management, customer experience management
    
By: Avalara     Published Date: Jan 29, 2015

This report uncovers the direct and indirect costs of managing sales and use tax compliance that your organization may be experiencing and provides a strategy for reducing these costs through cloud software.

Tags : avalara, business, finance, compliance, tax, automation, management, data
    
By: Dyn     Published Date: Jan 14, 2015

Whether you are a seasoned expert or just beginning to look into how DNS can improve the performance of your businesses’ services, let this quick guide to DNS terminology be your comprehensive one-stop shop.

Tags : dns, domain name system, ip addresses, terminology, denial of service, query, cache, dns client
    
By: Act-On     Published Date: Jan 08, 2015

You just posted your latest piece of content and shared across your social networks. You even got a few “likes” and “tweets.” But you want more. You want to create content that people engage with in a meaningful way. Learn 10 tips for creating engaging social content.

Tags : act-on, engaging social content, social content, interactive content, social engagement, engaged interaction, target audience, audience motivation
    
By: ADP AdvancedMD     Published Date: Nov 17, 2014

Download this whitepaper to learn how to decrease costs and increase your revenue.

Tags : adp, advancedmd, medical industry, business performance, clinical quality, data storage, medical claims, medical practice
    
By: Skyword     Published Date: Nov 14, 2014

What good is content strategy without the creative talent to execute it? Don’t be fooled into thinking pieces will fall into place in content strategy; in order for you to see the results you want, you must invest in high-quality talent to help move your storytelling forward. This eBook will focus on finding the right content creators to help power your content marketing machine. Broken into three sections, you’ll learn how we recruited contributors for The Content Standard, defined two types of writers you can partner with, and how to on-board that team for a shared mission. Learn how to effectively recruit subject matter experts and influencers to drive digital content creation.

Tags : content strategy, content marketing, b2c content, b2b content, content marketing platform, content marketing agency, brand content, branded content
    
By: Trustpilot     Published Date: Nov 13, 2014

Concerns about online reviews are invariably based on misconceptions that don't hold up when faced with reason. This whitepaper lists some of the most common myths holding businesses back from embracing the true power of online reviews.

Tags : trustpilot, online reviews, customer feedback, customer service, reviews, sales, customer interaction service, customer satisfaction
    
By: Bazaarvoice     Published Date: Nov 05, 2014

Thanks to social, consumers are more vocal than ever and their opinions are influencing the purchase decisions of consumers all across the web. Learn how to turn social data into strategic business advantage with nine guiding insights to improve your bottom line today.

Tags : bazaarvoice, business results, business insights, social segmentation, product innovation, consumer research, product enhancements, product performance
    
By: Bazaarvoice     Published Date: Nov 05, 2014

How do shopping holidays like Cyber Monday and Boxing Day affect review usage? What does review traffic reveal about back-to-school shopping? Download The Conversation Index to see how customer conversations impact the global shopping seasons.

Tags : bazaarvoice, shopper conversations, social data, research peaks, holiday shoppers, customer feedback, cyber monday, black friday
    
By: Bazaarvoice     Published Date: Nov 05, 2014

This paper explores what authenticity really means to consumers, and how brands can deliver it, every time. Includes best practices for companies that collect and display reviews, handling employee reviews, and how dubious practices can harm your business.

Tags : bazaarvoice, customer loyalty, authemticity, customer relationships, authentic users, generated content, best practices, inauthentic practices
    
By: Bazaarvoice     Published Date: Nov 05, 2014

Consumer reviews can have an impact on sales, but did you know that negative reviews can actually improve purchase intent? The linchpin: How brands respond. Read new research about the power of responding to consumers.

Tags : bazaarvoice, index volume 6, relationships, increase sales, responsive brands, recommended improvements, bottom line, commercial relationships
    
By: Dyn     Published Date: Oct 16, 2014

Web presence is now a required option for customers accessing a business’s products and services. But more than just an option, web pages have become the face of most companies to the public. Learn how can you take control of the Internet effect on your company’s web presence through Internet monitoring, analysis and planning.

Tags : dyn, internet visibility, web infrastructure, web presense, customer service, online business, internet performance, network performance
    
By: Rackspace     Published Date: Aug 28, 2014

In this webinar an expert panel will examine the infrastructure needs of customer-facing applications by examining the challenges faced by businesses in the most demanding industries.

Tags : rackspace, cloud applications, customer service, consumer applications, ebusiness, data center, cloud computing, cloud hosting
    
By: Bazaarvoice     Published Date: Jul 24, 2014

Join Bazaarvoice Client Success Directors as they share proven best practices from some of the world’s best brands including DELL, Bare Escentuals, Dillards, Urban Decay, BuyaGift, Microsoft and more.

Tags : bazaarvoice, holiday sales, holiday shopping, customers, christmas shopping, xmas, online shopping, retail
    
By: Pitney Bowes     Published Date: Jul 17, 2014

Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.

Tags : pitney bowes, ecommerce, retail, online business, shipping, tracking, tracking and shipping, customer service
    
By: OpenText GXS     Published Date: Apr 22, 2014

Download this white paper to learn about the legislation and regulation of electronic invoicing in Brazil and Mexico.

Tags : gxs, opentext, invoices, electronic invoicing, brazil, mexico, regulations, government rules
    
By: OpenText GXS     Published Date: Apr 22, 2014

Join Christiaan van der Valk , CEO of Trustweaver, in this webinar, for an in-depth review of the current global Latin America e-invoicing landscape to ready you with an accurate starting point for your strategic e-invoicing planning.

Tags : gxs, opentext, electronic invoicing, trustweaver, latin america, strategic invoicing, corporate strategies, compliance
    
By: OpenText GXS     Published Date: Apr 21, 2014

5 Ways to Benefit Your ROI using e-Signatures Download to learn more!

Tags : gxs, opentext, e-invoicing, invoicing, electronic invoicing, e-signatures, accounts payable, paper invoices
    
By: OpenText GXS     Published Date: Apr 21, 2014

This white paper explains the role local tax compliance plays in successful supply chain management and e-business initiatives more broadly and how leading global brands and governments are addressing this need.

Tags : gxs, opentext, e-invoicing, invoicing, electronic invoicing, e-signatures, accounts payable, paper invoices
    
By: OpenText GXS     Published Date: Apr 21, 2014

How many paper invoices do you receive every year? How many invoices come attached to emails as PDFs? What if every invoice you received came directly into your accounts payable application with all the information you need to process it. Sounds like a dream, but we can help you make it a reality. Watch this video to learn more!

Tags : gxs, opentext, e-invoicing, invoicing, electronic invoicing, e-signatures, accounts payable, paper invoices
    
By: Avalara     Published Date: Mar 19, 2014

Assess your e-commerce tax risk. Complete our one-minute assessment to learn: do you have an issue with sales tax? Fill out the form to get started with three simple questions about your web operations.

Tags : tax, ecommerce, sales tax, tax liability, internet sales tax, best practices, e-commerce, customer service
    
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