Customer Service White Papers

Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
Results 1 - 25 of 467Sort Results By: Published Date | Title | Company Name
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: LogMeIn     Published Date: Jan 12, 2015

This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on important questions about effective mobile engagement.

Tags : effective mobile engagement, engaging with the mobile user, boldchat, logmein boldchat, customer relationship management, customer satisfaction, customer service
    
By: LogMeIn     Published Date: Oct 10, 2014

This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.

Tags : logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center, customer interaction service, customer relationship management, customer satisfaction
    
By: destinationCRM.com     Published Date: Jul 29, 2015

In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center.

Tags : crm, workforce management, workforce optimization, customer service best practices, call center management, customer service, ebusiness, productivity
    
By: destinationCRM.com     Published Date: Jul 15, 2015

The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.

Tags : crm, appexchange, customer service, customer interaction service, marketing automation, sales automation, collaborative commerce, customer experience management
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Jun 10, 2015

Delivering great customer experiences depends on consistency, accuracy, and convenience and this roundtable will focus on how to create and support a call center that balances inbound, outbound and intelligent call routing to make the most of the voice channel.

Tags : call center, call center routing, inbound ivr, ivr, ip networks, ip telephony, call center management, customer interaction service
    
By: Polycom     Published Date: May 12, 2015

Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, trust, customer experience
    
By: Polycom     Published Date: May 12, 2015

For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, satisfaction, ecosystem
    
By: Polycom     Published Date: May 12, 2015

Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

Infographic featuring ten pieces of advice for successfully addressing issues with compliance, customers, competitiveness, and complexity.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Brief exploring the challenges of compliance, customers, competition, and complexity in the financial services industry and giving tips.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: Corvisa LLC     Published Date: Feb 13, 2015

This whitepaper presents new study findings on current consumer hot buttons, identifies what’s still broken when it comes to customer service, and highlights the industries and businesses that know how to get it right.

Tags : customer interaction, contact center, customer service, customer satisfaction, call center management, call center software, customer interaction service, customer relationship management
    
By: LogMeIn     Published Date: Jan 12, 2015

This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.

Tags : remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software
    
By: BI WORLDWIDE     Published Date: Dec 22, 2014

Every day, people are showing up to work for your channel partners. Some of those people are disengaged, which can have a significant impact on your ultimate success as a manufacturer or franchisor. Engaged channel employees deliver better customer experiences, stay longer with their employer and are more willing to talk their employer up as a great place to work. You’ve worked hard to develop outstanding products and services that are being distributed through your channel. Don’t let disengaged employees put your brand at risk. Download our article to learn how to drive and sustain engagement among your channel employees.

Tags : customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty
    
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