Customer Service White Papers

Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
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By: Silanis     Published Date: Aug 30, 2015

Download this report for an in-depth examination of how electronic signatures are diminishing time consuming paperwork and allowing clinicians to prioritize patient care.

Tags : silanis, esignlive, electronic signature, regulatory compliance, compliance, health records, digital signature, signature
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: Socialbakers     Published Date: Jul 22, 2015

In this exclusive Socialbakers report, we look at how National Geographic uses competitive analytics and content optimization strategies to keep up with audiences and remain one of the most engaging social brands in the world.

Tags : social media, social media best practices, content optimization, engagement, social media engagement, social, social brands, social metrics
    
By: Socialbakers     Published Date: Jul 22, 2015

n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.

Tags : social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best pet food marketers have made targeted gains in Fan growth, engagement, and post efficiency.

Tags : social media, social, brand, social metrics, optimise content, engagement, social media engagement, content
    
By: Socialbakers     Published Date: Jul 22, 2015

In this report, we dive deep into the unique baby food marketing environment to find how the best social marketers at baby food brands build communities, engage new and existing audiences, and optimize their paid strategy.

Tags : social media, social, social marketers, engagement, get value from social marketing, customer interaction service, customer relationship management, customer satisfaction
    
By: IBM     Published Date: Jul 15, 2015

IBM Customer Analytics solutions can help improve marketing campaigns.

Tags : customer analytics, crm, prospect, marketing campaigns, data, customer relationship management, customer service, project management
    
By: Marketo     Published Date: Jul 13, 2015

Download this ebook to learn more about creating a lead nurturing strategy.

Tags : lead nurturing, lead nurture, generating leads, management processes, workflow issues, marketing automation, crm, business integration
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: IBM     Published Date: May 28, 2015

Transform your organization into a mobile enterprise for optimized business and customer-centric engagements

Tags : smarter process, data management, business models, blueworks live, big data, cloud computing, social collaboration, business process management
    
By: IBM     Published Date: May 28, 2015

How COOs are making their operations more customer-centric.

Tags : growth, customer experience, quality assurance, process acceleration, operations, customer satisfaction, customer service, business intelligence
    
By: Polycom     Published Date: May 12, 2015

Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, trust, customer experience
    
By: Polycom     Published Date: May 12, 2015

For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, satisfaction, ecosystem
    
By: Polycom     Published Date: May 12, 2015

Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

Infographic featuring ten pieces of advice for successfully addressing issues with compliance, customers, competitiveness, and complexity.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Brief exploring the challenges of compliance, customers, competition, and complexity in the financial services industry and giving tips.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
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