Customer Satisfaction White Papers

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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By: HP     Published Date: Jun 30, 2015

Today’s application delivery processes are riddled with delays.

Tags : application performance, scalability, continuity, efficiency, savings, application integration, application performance management, best practices
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Hitachi Consulting EMEA     Published Date: Jun 18, 2015

This whitepaper explores why it is important for companies to adopt a new way of thinking about how technology can create an extension or re-invention of the organisation’s strategy, mission, processes and behaviors.

Tags : digitisation, techess models, it architecture, customer engagement, putting digital at the heart, digital technology, democratisation of digital technology, create your digital enterprise
    
By: IBM     Published Date: May 28, 2015

Business Process Management For Dummies, 2nd IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.

Tags : business process management, bpm, bpm solutions, customer satisfaction, automation, decision management, business management, business process automation
    
By: IBM     Published Date: May 28, 2015

How COOs are making their operations more customer-centric.

Tags : growth, customer experience, quality assurance, process acceleration, operations, customer satisfaction, customer service, business intelligence
    
By: Aternity     Published Date: May 18, 2015

Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: LogMeIn     Published Date: Apr 17, 2015

This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.

Tags : customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction, customer satisfaction
    
By: LogMeIn     Published Date: Apr 17, 2015

This infographic illustrates the main benefits of collaboration tools for companies.

Tags : collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools, teamwork, customer satisfaction, video conferencing
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: IR     Published Date: Jun 08, 2015

This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.

Tags : unify your business, microsoft, lync, skype for business, how best manage skype for business, benefits of using skype for business, skype, deliver excellent user experience
    
By: HP AppPulse Mobile     Published Date: Jun 05, 2015

HP has developed a fast, easy method to measure and monitor the user experience in a truly meaningful way: from the user’s perspective. It’s called “FunDex,” a single score from 0 to 100 that encapsulates the average overall user experience. This paper will show you how to measure and monitor your FunDex.

Tags : user experience, customer satisfaction, mobile, infographic, application integration, application performance management, best practices, customer interaction service
    
By: HP AppPulse Mobile     Published Date: Jun 05, 2015

Executive summary - branded by Dimensional Research based on primary user Survey.

Tags : mobile, applications, customer satisfaction, mobile computing, mobile data systems, mobile workers, application integration, application performance management
    
By: HP AppPulse Mobile     Published Date: Jun 05, 2015

Businesses need a mobile strategy to transform into a digital business. A well-executed strategy will ensure that customers are continually engaged with your firm and employee productivity is optimized via mobile apps. Use this report to understand which core capabilities and features you should look for in a good mAPM solution.

Tags : mobile, applications, customer satisfaction, performance management, mapm, engagement, mobile computing, mobile data systems
    
By: Citrix     Published Date: Jun 03, 2015

Download this paper now to discover ten ways to grow your business with webinars.

Tags : weinars, use webinars to grow your business, how to grow your business, customer interaction, share information, communication, tips for using webinars, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

Download now to uncover five things you need to do to get the right people in your webinars.

Tags : webinars, webinar, customer interaction service, customer relationship management, customer satisfaction, video conferencing
    
By: Citrix     Published Date: Jun 03, 2015

This white paper analysed data from hundreds of their webinars – plus surveyed 250 webinar attendees – to help them put together these handy webinar stats.

Tags : webinars, webinar stats you should know, webinar stats, communication, customer interaction service, customer relationship management, customer satisfaction, video conferencing
    
By: Citrix     Published Date: Jun 03, 2015

This Harvard Business Review paper explores these universal principles of effective influence and provides examples of how they can be employed in ethical and sustainable ways to improve your powers of persuasion.

Tags : communication, good communication, relationships, influencing outcomes, negotiate, powers of persuasion, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, trust, customer experience
    
By: Polycom     Published Date: May 12, 2015

For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, satisfaction, ecosystem
    
By: Polycom     Published Date: May 12, 2015

Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
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