Customer Satisfaction White Papers

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
Results 1 - 25 of 439Sort Results By: Published Date | Title | Company Name
By: LogMeIn     Published Date: Apr 17, 2015

This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.

Tags : customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction, customer satisfaction
    
By: LogMeIn     Published Date: Apr 17, 2015

This infographic illustrates the main benefits of collaboration tools for companies.

Tags : collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools, teamwork, customer satisfaction, video conferencing
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: LogMeIn     Published Date: Jan 12, 2015

This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.

Tags : remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software
    
By: LogMeIn     Published Date: Jan 12, 2015

This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on important questions about effective mobile engagement.

Tags : effective mobile engagement, engaging with the mobile user, boldchat, logmein boldchat, customer relationship management, customer satisfaction, customer service
    
By: LogMeIn     Published Date: Oct 10, 2014

This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.

Tags : logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center, customer interaction service, customer relationship management, customer satisfaction
    
By: LogMeIn     Published Date: Oct 10, 2014

This research report tackles important questions to help effective mobile engagement.

Tags : effective mobile engagement, consumer expectations, customers empowered by mobile, logmein rescue, mobile computing, mobile data systems, mobile workers, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Nucleus Research case study on the experience on Rice Toyota using Rescue.

Tags : logmein rescue, roi case study, toyoate case study, customer support software, crm software, infrastructure, call center software, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Case Study on Sling Media and its experience of LogMeIn Rescue

Tags : logmein, rescue, sling media, rescue case study, customer support, customer support reporting, call center management, call center software
    
By: SugarCRM     Published Date: Nov 20, 2013

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Jun 17, 2015

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.

Tags : customer communications, customer service, nurturing, customer conversation, ip telephony, mobile data systems, customer interaction service, customer satisfaction
    
By: destinationCRM.com     Published Date: May 20, 2015

In the Best Practices Guide, we try to educate our readers on how to build a VoC (Voice of the Customer) strategy that can provide meaningful results and help accomplish strategic goals.

Tags : voc, voice of the customer, customer service, customer satisfaction, best practices, customer interaction service, customer relationship management, collaborative commerce
    
By: IBM     Published Date: Mar 18, 2015

Read this research report to see the results of Vanson Bourne’s survey of 360 line of business managers from around the world and a range of industries to learn how business and IT can align priorities in order to create seamless B2B integration. Learn how effective synchronization can improve strategic relationships, ensure compliance, reduce costs and increase revenue.

Tags : b2b integration, compliance, b2b networks, integration gap, impediment, customer satisfaction, integration initiatives, application integration
    
By: Corvisa LLC     Published Date: Feb 13, 2015

This whitepaper presents new study findings on current consumer hot buttons, identifies what’s still broken when it comes to customer service, and highlights the industries and businesses that know how to get it right.

Tags : customer interaction, contact center, customer service, customer satisfaction, call center management, call center software, customer interaction service, customer relationship management
    
By: Adobe     Published Date: Feb 03, 2015

This guide aims to help transform your email marketing strategy into a money-making machine.

Tags : email marketing strategy, consumer responses to email, personalized and relevant emails, new trends for email marketing, customer satisfaction, mobile marketing, cloud computing
    
By: Adobe     Published Date: Feb 03, 2015

This guide aims to help transform your email marketing strategy into a money-making machine.

Tags : email marketing strategy, consumer responses to email, personalized and relevant emails, new trends for email marketing, customer satisfaction, mobile marketing, cloud computing
    
By: Adobe     Published Date: Feb 03, 2015

The 2015 Digital Trends report, published by Econsultancy in partnership with Adobe explores different new digital trends such as customer experience, CX and content marketing, data-driven business, targeting and personalisation, mobile, cross-channel marketing and content optimisation.

Tags : digital trends, marketing digital and ecommerce trends, customer experience, content marketing, targeting and personalisation, mobile trends, marketing and content optimisation, customer satisfaction
    
By: Adobe     Published Date: Feb 03, 2015

This report provides you with essential direction for putting people, processes, and technology in place to achieve digital experience excellence.

Tags : transforming digital marketing, digital experience excellence, customers interaction and engagement, digital experience, customer interaction service, customer relationship management, customer satisfaction, social media marketing
    
By: Adobe     Published Date: Feb 03, 2015

This Gartner paper provides information on how the mobile application development platform market continues to grow, evolve and mature in response to escalating customer requirements.

Tags : madp, mobile applications, response customer requirements, mobile computing, mobile data systems, mobile workers, business integration, customer interaction service
    
By: Adobe     Published Date: Feb 03, 2015

This White Paper provides information on new trends and key findings of Digital Publication Platforms.

Tags : digital publication platform, content marketing, customer relationship management, customer satisfaction, content delivery, content management
    
By: BI WORLDWIDE     Published Date: Dec 22, 2014

Every day, people are showing up to work for your channel partners. Some of those people are disengaged, which can have a significant impact on your ultimate success as a manufacturer or franchisor. Engaged channel employees deliver better customer experiences, stay longer with their employer and are more willing to talk their employer up as a great place to work. You’ve worked hard to develop outstanding products and services that are being distributed through your channel. Don’t let disengaged employees put your brand at risk. Download our article to learn how to drive and sustain engagement among your channel employees.

Tags : customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty
    
By: BI WORLDWIDE     Published Date: Dec 22, 2014

As a manufacturer, your uncontrolled distribution channel has a lot of places to focus their attention. So how do you break through the clutter? Reward and recognition programs have long been used to engage channel partners and align their activities with manufacturers’ goals. Applying behavioral economics to your program design will drive extra focus and effort. Learn ten best practices to follow when designing your next channel reward and recognition program.

Tags : customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty
    
By: BI WORLDWIDE     Published Date: Dec 22, 2014

The current loyalty program environment is challenging but rife with opportunity. Many poorly designed programs are driving loyalty fatigue and mercenary loyalty. However, there are more loyalty memberships than ever before and those companies that are successful in driving engagement and true loyalty are experiencing significant returns. The programs that “get it right” and earn genuine loyalty don’t just repurpose an old tactical model or copy the competition – they are unique and create or reinforce differentiation in the marketplace. Learn how to design a loyalty program that focuses on the entire lifecycle of a customer.

Tags : customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy, channel engagement, channel incentives, channel loyalty
    
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