Customer Satisfaction White Papers

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
Results 1 - 25 of 468Sort Results By: Published Date | Title | Company Name
By: Citrix GoToMeeting     Published Date: May 20, 2015

The meeting professionals from Citrix have put together 29 crucial tips based on their experience with thousands of online events.

Tags : meetings, online meetings, video conferences, virtual meetings, tips for online meetings, checklist for online meetings, citrix, customer interaction service
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: Oracle     Published Date: Apr 22, 2015

This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.

Tags : sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps, customer interaction service, customer relationship management, customer experience management
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: Adobe     Published Date: Feb 03, 2015

This Gartner paper provides information on how the mobile application development platform market continues to grow, evolve and mature in response to escalating customer requirements.

Tags : madp, mobile applications, response customer requirements, mobile computing, mobile data systems, mobile workers, business integration, customer interaction service
    
By: Adobe     Published Date: Feb 03, 2015

This White Paper provides information on new trends and key findings of Digital Publication Platforms.

Tags : digital publication platform, content marketing, customer relationship management, customer satisfaction, content delivery, content management
    
By: LogMeIn     Published Date: Jan 12, 2015

This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on important questions about effective mobile engagement.

Tags : effective mobile engagement, engaging with the mobile user, boldchat, logmein boldchat, customer relationship management, customer satisfaction, customer service
    
By: LogMeIn     Published Date: Oct 10, 2014

This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.

Tags : logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center, customer interaction service, customer relationship management, customer satisfaction
    
By: SugarCRM     Published Date: Nov 20, 2013

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Jun 17, 2015

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.

Tags : customer communications, customer service, nurturing, customer conversation, ip telephony, mobile data systems, customer interaction service, customer satisfaction
    
By: Aternity     Published Date: May 18, 2015

Aternity Mobile APM provides an expanded range of Mobile APM use cases to help you measure, manage, and improve workforce productivity. It’s not only for developers of mobile enterprise apps, but also for IT Ops who support them, and the line of business who rely on them to drive the business.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Polycom     Published Date: May 12, 2015

Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, trust, customer experience
    
By: Polycom     Published Date: May 12, 2015

For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, satisfaction, ecosystem
    
By: Polycom     Published Date: May 12, 2015

Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

Infographic featuring ten pieces of advice for successfully addressing issues with compliance, customers, competitiveness, and complexity.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Brief exploring the challenges of compliance, customers, competition, and complexity in the financial services industry and giving tips.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: LogMeIn     Published Date: Apr 17, 2015

This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.

Tags : customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction, customer satisfaction
    
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End

Related IT Whitepaper Topics

Add White Papers

Get your company's white papers in the hands of targeted business professionals.