Customer Satisfaction White Papers

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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By: HP AppPulse Mobile     Published Date: Jun 05, 2015

HP has developed a fast, easy method to measure and monitor the user experience in a truly meaningful way: from the user’s perspective. It’s called “FunDex,” a single score from 0 to 100 that encapsulates the average overall user experience. This paper will show you how to measure and monitor your FunDex.

Tags : user experience, customer satisfaction, mobile, infographic, application integration, application performance management, best practices, customer interaction service
    
By: HP AppPulse Mobile     Published Date: Jun 05, 2015

With this Dimensional Research report, discover how mobile monitoring software can help you better understand users and their experience with your mobile application. Users reach for mobile devices many times every day, specifically to use mobile apps. Mobile device users heavily rely on peer reviews and star ratings to help them choose their apps. Once a mobile app is installed, that app is judged for its speed, responsiveness and stability, which define the user experience and overall satisfaction.

Tags : mobile, applications, customer satisfaction, mobile computing, mobile data systems, mobile workers, application integration, application performance management
    
By: HP AppPulse Mobile     Published Date: Jun 05, 2015

Businesses need a mobile strategy to transform into a digital business. A well-executed strategy will ensure that customers are continually engaged with your firm and employee productivity is optimized via mobile apps. Use this report to understand which core capabilities and features you should look for in a good mAPM solution.

Tags : mobile, applications, customer satisfaction, performance management, mapm, engagement, mobile computing, mobile data systems
    
By: LogMeIn     Published Date: Apr 17, 2015

This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.

Tags : customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme, video conference, user's satisfaction, customer satisfaction
    
By: LogMeIn     Published Date: Apr 17, 2015

This infographic illustrates the main benefits of collaboration tools for companies.

Tags : collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools, teamwork, customer satisfaction, video conferencing
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: Adobe     Published Date: Feb 03, 2015

This White Paper provides information on new trends and key findings of Digital Publication Platforms.

Tags : digital publication platform, content marketing, customer relationship management, customer satisfaction, content delivery, content management
    
By: Adobe     Published Date: Jan 12, 2015

Customer experience is seen as the standout imperative for 2015 and beyond, with 22% saying it is the single most exciting opportunity this year. Download now to find out why.

Tags : adobe, csx, customer experience, customer data, customer interaction service, customer satisfaction, customer experience management
    
By: SugarCRM     Published Date: Nov 20, 2013

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: Cisco     Published Date: Aug 27, 2015

This kit offers everything needed to connect, secure, and analyze a manufacturing floor, to evaluate the benefits of a connected factory before launching factory-wide.

Tags : connected factory, starter kit, manufacturing process management, programmable logic controllers, plcs, wireless equipment connectivity, convergence, data integration
    
By: Cisco     Published Date: Aug 27, 2015

Gartner's evaluation of 16 contact center infrastructure (CCI) vendors in its 2015 CCI Magic Quadrant report.

Tags : contact center infrastructure, unified communication, infrastructure management, crm, customer relationship management, cci solutions, enterprise software management, convergence
    
By: Socialbakers     Published Date: Jul 22, 2015

In this exclusive Socialbakers report, we look at how National Geographic uses competitive analytics and content optimization strategies to keep up with audiences and remain one of the most engaging social brands in the world.

Tags : social media, social media best practices, content optimization, engagement, social media engagement, social, social brands, social metrics
    
By: Socialbakers     Published Date: Jul 22, 2015

n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.

Tags : social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
By: Socialbakers     Published Date: Jul 22, 2015

See how you can get value out of social customer care as well by reading our report on best practices for Electronics brands

Tags : social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best pet food marketers have made targeted gains in Fan growth, engagement, and post efficiency.

Tags : social media, social, brand, social metrics, optimise content, engagement, social media engagement, content
    
By: Socialbakers     Published Date: Jul 22, 2015

In this report, we dive deep into the unique baby food marketing environment to find how the best social marketers at baby food brands build communities, engage new and existing audiences, and optimize their paid strategy.

Tags : social media, social, social marketers, engagement, get value from social marketing, customer interaction service, customer relationship management, customer satisfaction
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best confectioners have found content trends that enable them to reach more Fans and prospects than ever, on a more efficient budget.

Tags : social media, social marketing, humor to get value from social media, social metrics, social, customer interaction service, customer relationship management, customer satisfaction
    
By: HP     Published Date: Jun 30, 2015

Today’s application delivery processes are riddled with delays.

Tags : application performance, scalability, continuity, efficiency, savings, application integration, application performance management, best practices
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Hitachi Consulting EMEA     Published Date: Jun 18, 2015

This whitepaper explores why it is important for companies to adopt a new way of thinking about how technology can create an extension or re-invention of the organisation’s strategy, mission, processes and behaviors.

Tags : digitisation, techess models, it architecture, customer engagement, putting digital at the heart, digital technology, democratisation of digital technology, create your digital enterprise
    
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