Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
Results 1 - 25 of 601Sort Results By: Published Date | Title | Company Name
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Hitachi Consulting EMEA     Published Date: Jun 18, 2015

This whitepaper explores why it is important for companies to adopt a new way of thinking about how technology can create an extension or re-invention of the organisation’s strategy, mission, processes and behaviors.

Tags : digitisation, techess models, it architecture, customer engagement, putting digital at the heart, digital technology, democratisation of digital technology, create your digital enterprise
    
By: IBM     Published Date: May 28, 2015

Business Process Management For Dummies, 2nd IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.

Tags : business process management, bpm, bpm solutions, customer satisfaction, automation, decision management, business management, business process automation
    
By: Aternity     Published Date: May 22, 2015

Learn how Aternity redefines end user experience management in this series of brief videos.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Emarsys     Published Date: May 21, 2015

Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.

Tags : retention, automation, ecommerce, marketing, insight, customer relationship management, ebusiness
    
By: Aternity     Published Date: May 18, 2015

Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: LogMeIn     Published Date: Apr 17, 2015

This paper revelas the main steps to regain control of your time and your schedule.

Tags : stop people from wasting your time, steps to regain control of your time, meetings, virtual meetings, online meetings, joinmein, customer relationship management, video conferencing
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: IR     Published Date: Jun 08, 2015

This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.

Tags : unify your business, microsoft, lync, skype for business, how best manage skype for business, benefits of using skype for business, skype, deliver excellent user experience
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organisations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer relationship management
    
By: IR     Published Date: Jun 08, 2015

This paper explores how Prognosis for UC gives you the certainty that everything is connected and people will be able to join meetings successfully once they start.

Tags : microsoft, lync, skype for business, unified environment, prognosis for uc, ceo, conference calls, application integration
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organisations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organizations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

Read this paper to learn 20 habits of truly brilliant presenters and tips for nurturing these habits in your own presentations.

Tags : habits of truly brilliant presenters, presentations, meetings, focus on audience, improve your communication skills, improve your presentations, go to meeting, go to webinar
    
By: Citrix     Published Date: Jun 03, 2015

Download this eBook now to find out how social workspaces deliver better results and provides tips for measuring your success.

Tags : good presentors, professional communicators, how to extend your company culture, employees communication, effective communication, internal communication, best practices, customer relationship management
    
By: Citrix     Published Date: Jun 03, 2015

Download this paper now to discover ten ways to grow your business with webinars.

Tags : weinars, use webinars to grow your business, how to grow your business, customer interaction, share information, communication, tips for using webinars, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

Download now to uncover five things you need to do to get the right people in your webinars.

Tags : webinars, webinar, customer interaction service, customer relationship management, customer satisfaction, video conferencing
    
By: Citrix     Published Date: Jun 03, 2015

This white paper analysed data from hundreds of their webinars – plus surveyed 250 webinar attendees – to help them put together these handy webinar stats.

Tags : webinars, webinar stats you should know, webinar stats, communication, customer interaction service, customer relationship management, customer satisfaction, video conferencing
    
By: Citrix     Published Date: Jun 03, 2015

This eBook reveals how to create value with online meetings and explores different ways to improve your online management meetings.

Tags : online meetings, virtual meetings, meetings, how to improve online meetigns, tips for online meetings, technology for online meetings, save time with online meetings, benefits of online meetings
    
By: Citrix     Published Date: Jun 03, 2015

Download this paper now and learn the new meaning of leadership and how to better communicate with your team.

Tags : leadership, correct leadership style, leaders, how to become a good leader, communication management, conversation techniques, customer interaction service, customer relationship management
    
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