Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: Socialbakers     Published Date: Jul 22, 2015

In this exclusive Socialbakers report, we look at how National Geographic uses competitive analytics and content optimization strategies to keep up with audiences and remain one of the most engaging social brands in the world.

Tags : social media, social media best practices, content optimization, engagement, social media engagement, social, social brands, social metrics
    
By: Socialbakers     Published Date: Jul 22, 2015

n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.

Tags : social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
By: Socialbakers     Published Date: Jul 22, 2015

See how you can get value out of social customer care as well by reading our report on best practices for Electronics brands

Tags : social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best pet food marketers have made targeted gains in Fan growth, engagement, and post efficiency.

Tags : social media, social, brand, social metrics, optimise content, engagement, social media engagement, content
    
By: Socialbakers     Published Date: Jul 22, 2015

In this report, we dive deep into the unique baby food marketing environment to find how the best social marketers at baby food brands build communities, engage new and existing audiences, and optimize their paid strategy.

Tags : social media, social, social marketers, engagement, get value from social marketing, customer interaction service, customer relationship management, customer satisfaction
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best confectioners have found content trends that enable them to reach more Fans and prospects than ever, on a more efficient budget.

Tags : social media, social marketing, humor to get value from social media, social metrics, social, customer interaction service, customer relationship management, customer satisfaction
    
By: Emarsys     Published Date: May 21, 2015

Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.

Tags : retention, automation, ecommerce, marketing, insight, customer relationship management, ebusiness
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: LogMeIn     Published Date: Apr 17, 2015

This paper revelas the main steps to regain control of your time and your schedule.

Tags : stop people from wasting your time, steps to regain control of your time, meetings, virtual meetings, online meetings, joinmein, customer relationship management, video conferencing
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: Adobe     Published Date: Mar 12, 2015

Download this Aberdeen Group report to learn why the best in class organizations are closing more deals faster by adopting esignatures.

Tags : adobe, crm, digital signatures, esignatures, sales documents, sales, customer relationship management, sales automation
    
By: Socialbakers     Published Date: Feb 11, 2015

In this exclusive Socialbakers report, we look at how media companies can use competitive analytics and better content optimization strategies to drive interactions and site visits - crucial metrics for anyone involved in audience growth and development in the industry.

Tags : social media for media companies, reach and engagement, media performance, customer relationship management, content delivery, content management
    
By: Adobe     Published Date: Feb 03, 2015

This White Paper provides information on new trends and key findings of Digital Publication Platforms.

Tags : digital publication platform, content marketing, customer relationship management, customer satisfaction, content delivery, content management
    
By: SugarCRM     Published Date: Apr 08, 2014

CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

What if you could give everyone that touches customers an indispensable tool that optimizes business process, removes data silos and makes customer interaction extraordinary? See how Redglaze Group uses Sugar to give individuals access to critical data, optimize processes and improve efficiencies.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

Customer relationship management software has been used by organizations of all types and sizes for over 20 years. However, few have managed to tap into the true potential of CRM. Learn how the power of CRM for the individual can transform your entire business.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Nov 20, 2013

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: Cisco     Published Date: Aug 27, 2015

View this webcast series to learn the value of the Internet of Things (IoT).

Tags : internet of things, iot, automation, cisco, manufacturing management, business intelligence, manufacturing operations, business integration
    
By: Cisco     Published Date: Aug 27, 2015

Learn more about the advantages of each decision based on your own business and IT priorities to learn which communication deployment option works best

Tags : cloud computing, communication deployment, it priorities, collaboration solutions, collaboration capabilities, workforce management, cisco solutions, growth plans
    
By: Cisco     Published Date: Aug 27, 2015

Read this Ovum white paper to learn the benefits of cloud contact centers, how to choose the best solution, and how to select the right partners.

Tags : cloud contact center, customer experience, cloud contact center solution, cloud solutions, cloud technology, application management, convergence, infrastructure
    
By: Cisco     Published Date: Aug 27, 2015

Gartner's evaluation of 16 contact center infrastructure (CCI) vendors in its 2015 CCI Magic Quadrant report.

Tags : contact center infrastructure, unified communication, infrastructure management, crm, customer relationship management, cci solutions, enterprise software management, convergence
    
By: IBM     Published Date: Jul 15, 2015

IBM Customer Analytics solutions can help improve marketing campaigns.

Tags : customer analytics, crm, prospect, marketing campaigns, data, customer relationship management, customer service, project management
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
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