Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: IBM     Published Date: May 28, 2015

Business Process Management For Dummies, 2nd IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.

Tags : business process management, bpm, bpm solutions, customer satisfaction, automation, decision management, business management, business process automation
    
By: Emarsys     Published Date: May 21, 2015

Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.

Tags : retention, automation, ecommerce, marketing, insight, customer relationship management, ebusiness
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: LogMeIn     Published Date: Apr 17, 2015

This paper revelas the main steps to regain control of your time and your schedule.

Tags : stop people from wasting your time, steps to regain control of your time, meetings, virtual meetings, online meetings, joinmein, customer relationship management, video conferencing
    
By: LogMeIn     Published Date: Jan 12, 2015

This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.

Tags : remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software
    
By: LogMeIn     Published Date: Oct 10, 2014

This research report tackles important questions to help effective mobile engagement.

Tags : effective mobile engagement, consumer expectations, customers empowered by mobile, logmein rescue, mobile computing, mobile data systems, mobile workers, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Nucleus Research guidebook to LogMeIn Rescue

Tags : logmein rescue, rescue guidebook, saas, management tools, remote control, network management, mobile computing, customer relationship management
    
By: LogMeIn     Published Date: Jul 18, 2014

A Nucleus Research case study on the experience on Rice Toyota using Rescue.

Tags : logmein rescue, roi case study, toyoate case study, customer support software, crm software, infrastructure, call center software, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Case Study on Sling Media and its experience of LogMeIn Rescue

Tags : logmein, rescue, sling media, rescue case study, customer support, customer support reporting, call center management, call center software
    
By: SugarCRM     Published Date: Apr 08, 2014

CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Apr 08, 2014

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Feb 21, 2014

Bei der Entscheidung für ein CRM-System ist es wichtig, sicherzustellen, dass keine versteckten Zusatzgebühren oder extra Kosten anfallen, die Einfluss auf den Return on Investment haben. Die Analyse zeigt die Gesamtbetriebskosten von ier führenden CRM-Lösungen für das mittlere Marktsegment.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Feb 21, 2014

Customer Relationship Management Software wird seit über 20 Jahren von Organisationen jeder Art und Größe genutzt. Allerdings entfalten nur wenige davon das wahre Potenzial von CRM. Erfahren Sie, wie CRM mit dem Fokus auf das Individuum Ihr gesamtes Geschäft transformieren kann.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

What if you could give everyone that touches customers an indispensable tool that optimizes business process, removes data silos and makes customer interaction extraordinary? See how Redglaze Group uses Sugar to give individuals access to critical data, optimize processes and improve efficiencies.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

Customer relationship management software has been used by organizations of all types and sizes for over 20 years. However, few have managed to tap into the true potential of CRM. Learn how the power of CRM for the individual can transform your entire business.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

Was wäre, wenn Sie für jeden Mitarbeiter mit Kundenkontakt ein unverzichtbares Werkzeug hätten, das Prozesse optimiert, Datensilos beseitigt und Kundeninteraktionen außergewöhnlich macht? Sehen Sie, wie Sugar für Redglaze wichtige Daten zugänglich macht, Prozesse optimiert und die Effizienz erhöht.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Nov 20, 2013

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: IBM     Published Date: Jul 15, 2015

IBM Customer Analytics solutions can help improve marketing campaigns.

Tags : customer analytics, crm, prospect, marketing campaigns, data, customer relationship management, customer service, project management
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Hitachi Consulting EMEA     Published Date: Jun 18, 2015

This whitepaper explores why it is important for companies to adopt a new way of thinking about how technology can create an extension or re-invention of the organisation’s strategy, mission, processes and behaviors.

Tags : digitisation, techess models, it architecture, customer engagement, putting digital at the heart, digital technology, democratisation of digital technology, create your digital enterprise
    
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