Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: IBM     Published Date: May 28, 2015

Business Process Management For Dummies, 2nd IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.

Tags : business process management, bpm, bpm solutions, customer satisfaction, automation, decision management, business management, business process automation
    
By: Aternity     Published Date: May 22, 2015

Learn how Aternity redefines end user experience management in this series of brief videos.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Emarsys     Published Date: May 21, 2015

Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.

Tags : retention, automation, ecommerce, marketing, insight, customer relationship management, ebusiness
    
By: Emarsys     Published Date: May 21, 2015

Die meisten Händler werden von unstrukturierten Daten blockiert und verlieren wertvolles Potential. Userfreundliche Technologien können Daten benutzerdefiniert strukturieren und somit einen Schwerpunkt setzen, der für wertvolle Einblicke in diese Daten notwendig ist. Aber dafür ist der richtige Mix an technologischen Ressourcen notwendig.

Tags : retention, automation, ecommerce, marketing, insight, customer interaction service, customer relationship management, ebusiness
    
By: Emarsys     Published Date: May 21, 2015

Die Customer Journey der meisten Retailer funktioniert nicht: 98% der Besucher konvertieren nie. Von den wenigen, die doch konvertieren, kommen 70% nie wieder zurück. Das ist weder effizient noch nachhaltig. Die Rückgewinnung von Warenkorbabbrechern ist nur ein Teil des Puzzles. Dieses Whitepaper erklärt Ihnen, wie Ecommerce Marketer Umsatzchancen erkennen, erhalten und umsetzen und zwar mit Hilfe einer Revenue Recovery Strategie, die auf der Analyse des Kundenverhaltens basiert.

Tags : revenue, ecommerce, marketing, analytics, revenue recovery, conversion, customer interaction service, customer relationship management
    
By: Aternity     Published Date: May 18, 2015

Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Polycom     Published Date: May 12, 2015

Discover how FSIs embed collaboration into business workflows to learn about customers and connect with them in more meaningful ways.

Tags : polycom, enterprise, collaboration, fsi, customer, personalization, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, trust, customer experience
    
By: Polycom     Published Date: May 12, 2015

For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, satisfaction, ecosystem
    
By: Polycom     Published Date: May 12, 2015

Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

Infographic featuring ten pieces of advice for successfully addressing issues with compliance, customers, competitiveness, and complexity.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Brief exploring the challenges of compliance, customers, competition, and complexity in the financial services industry and giving tips.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: LogMeIn     Published Date: Jan 12, 2015

This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on important questions about effective mobile engagement.

Tags : effective mobile engagement, engaging with the mobile user, boldchat, logmein boldchat, customer relationship management, customer satisfaction, customer service
    
By: LogMeIn     Published Date: Oct 10, 2014

This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.

Tags : logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center, customer interaction service, customer relationship management, customer satisfaction
    
By: SugarCRM     Published Date: Apr 08, 2014

CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Apr 08, 2014

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

What if you could give everyone that touches customers an indispensable tool that optimizes business process, removes data silos and makes customer interaction extraordinary? See how Redglaze Group uses Sugar to give individuals access to critical data, optimize processes and improve efficiencies.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

Customer relationship management software has been used by organizations of all types and sizes for over 20 years. However, few have managed to tap into the true potential of CRM. Learn how the power of CRM for the individual can transform your entire business.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Nov 20, 2013

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: Citrix GoToMeeting     Published Date: May 20, 2015

The meeting professionals from Citrix have put together 29 crucial tips based on their experience with thousands of online events.

Tags : meetings, online meetings, video conferences, virtual meetings, tips for online meetings, checklist for online meetings, citrix, customer interaction service
    
By: IBM     Published Date: May 18, 2015

How "delivering fast" companies use DevOps to consistently deliver software every one-to-three weeks while also achieving high levels of quality and achieving business goals.

Tags : software delivery, software development, application development, devops, cycles times, development practices, automate provisions, continuous integration
    
By: IBM     Published Date: May 18, 2015

To stay relevant and competitive in business today, companies must respond and interact with their customers in ways that were simply inconceivable a decade ago. Mobile, social and cloud are enabling businesses to better engage with customers, but these technologies put new pressures on businesses.

Tags : cloud applications, mobility, application integration, customer feedback, software defined environments, automate manual process, improving productivity, collaboration
    
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