Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: IR     Published Date: Jun 08, 2015

This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.

Tags : unify your business, microsoft, lync, skype for business, how best manage skype for business, benefits of using skype for business, skype, deliver excellent user experience
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organisations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer relationship management
    
By: IR     Published Date: Jun 08, 2015

This paper explores how Prognosis for UC gives you the certainty that everything is connected and people will be able to join meetings successfully once they start.

Tags : microsoft, lync, skype for business, unified environment, prognosis for uc, ceo, conference calls, application integration
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organisations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organizations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: Emarsys     Published Date: May 21, 2015

Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.

Tags : retention, automation, ecommerce, marketing, insight, customer relationship management, ebusiness
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: Oracle     Published Date: Apr 22, 2015

This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.

Tags : sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps, customer interaction service, customer relationship management, customer experience management
    
By: Oracle     Published Date: Apr 21, 2015

This paper reveals the way to let your reps stay connected to systems and co-workers and be more productive.

Tags : devices, tablets, smartphones, productivity, mobility, be mobile, mobile devices, sales team
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: LogMeIn     Published Date: Apr 17, 2015

This paper revelas the main steps to regain control of your time and your schedule.

Tags : stop people from wasting your time, steps to regain control of your time, meetings, virtual meetings, online meetings, joinmein, customer relationship management, video conferencing
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: Adobe     Published Date: Feb 03, 2015

This White Paper provides information on new trends and key findings of Digital Publication Platforms.

Tags : digital publication platform, content marketing, customer relationship management, customer satisfaction, content delivery, content management
    
By: SugarCRM     Published Date: Apr 08, 2014

CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Apr 08, 2014

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Feb 21, 2014

Bei der Entscheidung für ein CRM-System ist es wichtig, sicherzustellen, dass keine versteckten Zusatzgebühren oder extra Kosten anfallen, die Einfluss auf den Return on Investment haben. Die Analyse zeigt die Gesamtbetriebskosten von ier führenden CRM-Lösungen für das mittlere Marktsegment.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Feb 21, 2014

Customer Relationship Management Software wird seit über 20 Jahren von Organisationen jeder Art und Größe genutzt. Allerdings entfalten nur wenige davon das wahre Potenzial von CRM. Erfahren Sie, wie CRM mit dem Fokus auf das Individuum Ihr gesamtes Geschäft transformieren kann.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
By: SugarCRM     Published Date: Jan 27, 2014

What if you could give everyone that touches customers an indispensable tool that optimizes business process, removes data silos and makes customer interaction extraordinary? See how Redglaze Group uses Sugar to give individuals access to critical data, optimize processes and improve efficiencies.

Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
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