Customer Interaction Service White Papers

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By: Socialbakers     Published Date: Jul 22, 2015

In this exclusive Socialbakers report, we look at how National Geographic uses competitive analytics and content optimization strategies to keep up with audiences and remain one of the most engaging social brands in the world.

Tags : social media, social media best practices, content optimization, engagement, social media engagement, social, social brands, social metrics
    
By: Socialbakers     Published Date: Jul 22, 2015

n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.

Tags : social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best pet food marketers have made targeted gains in Fan growth, engagement, and post efficiency.

Tags : social media, social, brand, social metrics, optimise content, engagement, social media engagement, content
    
By: Socialbakers     Published Date: Jul 22, 2015

In this report, we dive deep into the unique baby food marketing environment to find how the best social marketers at baby food brands build communities, engage new and existing audiences, and optimize their paid strategy.

Tags : social media, social, social marketers, engagement, get value from social marketing, customer interaction service, customer relationship management, customer satisfaction
    
By: Socialbakers     Published Date: Jul 22, 2015

This report explores how the best confectioners have found content trends that enable them to reach more Fans and prospects than ever, on a more efficient budget.

Tags : social media, social marketing, humor to get value from social media, social metrics, social, customer interaction service, customer relationship management, customer satisfaction
    
By: HP AppPulse Mobile     Published Date: Jun 05, 2015

HP has developed a fast, easy method to measure and monitor the user experience in a truly meaningful way: from the user’s perspective. It’s called “FunDex,” a single score from 0 to 100 that encapsulates the average overall user experience. This paper will show you how to measure and monitor your FunDex.

Tags : user experience, customer satisfaction, mobile, infographic, application integration, application performance management, best practices, customer interaction service
    
By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: Adobe     Published Date: Jan 12, 2015

Customer experience is seen as the standout imperative for 2015 and beyond, with 22% saying it is the single most exciting opportunity this year. Download now to find out why.

Tags : adobe, csx, customer experience, customer data, customer interaction service, customer satisfaction, customer experience management
    
By: Cisco     Published Date: Aug 27, 2015

Read this Ovum white paper to learn the benefits of cloud contact centers, how to choose the best solution, and how to select the right partners.

Tags : cloud contact center, customer experience, cloud contact center solution, cloud solutions, cloud technology, application management, convergence, infrastructure
    
By: Marketo     Published Date: Jul 13, 2015

In this ebook, we define each of those five principles, and show you what an engagement marketing strategy truly looks like. To learn how you can use engagement marketing techniques in your own marketing, download our ebook: The 5 Principles of Engagement Marketing.

Tags : engagement marketing, data, interactions, targeting, marketing, communications, content, business intelligence
    
By: FollowAnalytics     Published Date: Jun 26, 2015

Download this whitepaper to understand the importance of creating relevant push messaging that engages rather than alienates your users.

Tags : followanalytics, push marketing, push messaging, messaging, mobile marketing, marketing strategy, social media marketing, smart phones
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: IBM     Published Date: Jun 23, 2015

Watch this webinar to hear the VP of Enterprise Data Management for Sutter Health, Vijay Venkatesan describe the challenges and successes that Sutter Health faced in driving their enterprise wide data strategy.

Tags : ibm, customer data, customer insight, data management, medical records, medical intelligence, business intelligence, business metrics
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: IR     Published Date: Jun 08, 2015

This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.

Tags : unify your business, microsoft, lync, skype for business, how best manage skype for business, benefits of using skype for business, skype, deliver excellent user experience
    
By: IR     Published Date: Jun 08, 2015

This paper explores how Prognosis for UC gives you the certainty that everything is connected and people will be able to join meetings successfully once they start.

Tags : microsoft, lync, skype for business, unified environment, prognosis for uc, ceo, conference calls, application integration
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organisations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organizations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

Download this paper now to discover ten ways to grow your business with webinars.

Tags : weinars, use webinars to grow your business, how to grow your business, customer interaction, share information, communication, tips for using webinars, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

Download now to uncover five things you need to do to get the right people in your webinars.

Tags : webinars, webinar, customer interaction service, customer relationship management, customer satisfaction, video conferencing
    
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