Customer Interaction Service White Papers

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By: LogMeIn     Published Date: Apr 17, 2015

This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.

Tags : web conferencing trends, consumerization, convergence, byod, virtual conference, video conferencing, online conference, byoa
    
By: LogMeIn     Published Date: Jan 12, 2015

This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.

Tags : remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems, mobile workers, smart phones, wireless application software
    
By: join.me     Published Date: Jan 06, 2015

This paper confirms a changing mix in how Businesses demand web conferencing solutions that are built for modern employees, and a new, more agile and connected workforce.

Tags : death of the web conference, demands on web conferencing solutions, conferencing tools, modern conferencing tools, conferencing solutions, meetings, communication, collaboration
    
By: LogMeIn     Published Date: Oct 10, 2014

This research report tackles important questions to help effective mobile engagement.

Tags : effective mobile engagement, consumer expectations, customers empowered by mobile, logmein rescue, mobile computing, mobile data systems, mobile workers, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Nucleus Research case study on the experience on Rice Toyota using Rescue.

Tags : logmein rescue, roi case study, toyoate case study, customer support software, crm software, infrastructure, call center software, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Case Study on Sling Media and its experience of LogMeIn Rescue

Tags : logmein, rescue, sling media, rescue case study, customer support, customer support reporting, call center management, call center software
    
By: Marketo     Published Date: Jul 13, 2015

In this ebook, we define each of those five principles, and show you what an engagement marketing strategy truly looks like. To learn how you can use engagement marketing techniques in your own marketing, download our ebook: The 5 Principles of Engagement Marketing.

Tags : engagement marketing, data, interactions, targeting, marketing, communications, content, business intelligence
    
By: FollowAnalytics     Published Date: Jun 26, 2015

Download this whitepaper to understand the importance of creating relevant push messaging that engages rather than alienates your users.

Tags : followanalytics, push marketing, push messaging, messaging, mobile marketing, marketing strategy, social media marketing, smart phones
    
By: LogMeIn     Published Date: Jun 23, 2015

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.

Tags : improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology, customer interaction service
    
By: LogMeIn     Published Date: Jun 23, 2015

This white paper reveals how to become mobile-minded enough to win with customers.

Tags : mobility, mobile-minded, mobile devices, go mobile, customer relationship, customer engagement, smartphones, tablets
    
By: Oracle     Published Date: Jun 19, 2015

Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Jun 19, 2015

This report will show you smarter ways to persuade your customers to keep spending with you.

Tags : customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior, persuade customers, customer interaction service, customer relationship management
    
By: IR     Published Date: Jun 08, 2015

This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.

Tags : unify your business, microsoft, lync, skype for business, how best manage skype for business, benefits of using skype for business, skype, deliver excellent user experience
    
By: IR     Published Date: Jun 08, 2015

This paper explores how Prognosis for UC gives you the certainty that everything is connected and people will be able to join meetings successfully once they start.

Tags : microsoft, lync, skype for business, unified environment, prognosis for uc, ceo, conference calls, application integration
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organisations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: IR     Published Date: Jun 08, 2015

This infographic illustrates how organizations need to proactively plan for how to best manage performance to deliver great user experience with Skype for Business.

Tags : microsoft, lync, skype for business, challenges of skype for business, managing skype for business, skype for business, skype, customer interaction service
    
By: HP AppPulse Mobile     Published Date: Jun 05, 2015

HP has developed a fast, easy method to measure and monitor the user experience in a truly meaningful way: from the user’s perspective. It’s called “FunDex,” a single score from 0 to 100 that encapsulates the average overall user experience. This paper will show you how to measure and monitor your FunDex.

Tags : user experience, customer satisfaction, mobile, infographic, application integration, application performance management, best practices, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

Download this paper now to discover ten ways to grow your business with webinars.

Tags : weinars, use webinars to grow your business, how to grow your business, customer interaction, share information, communication, tips for using webinars, customer interaction service
    
By: Citrix     Published Date: Jun 03, 2015

Download now to uncover five things you need to do to get the right people in your webinars.

Tags : webinars, webinar, customer interaction service, customer relationship management, customer satisfaction, video conferencing
    
By: Citrix     Published Date: Jun 03, 2015

This white paper analysed data from hundreds of their webinars – plus surveyed 250 webinar attendees – to help them put together these handy webinar stats.

Tags : webinars, webinar stats you should know, webinar stats, communication, customer interaction service, customer relationship management, customer satisfaction, video conferencing
    
By: Citrix     Published Date: Jun 03, 2015

This eBook reveals how to create value with online meetings and explores different ways to improve your online management meetings.

Tags : online meetings, virtual meetings, meetings, how to improve online meetigns, tips for online meetings, technology for online meetings, save time with online meetings, benefits of online meetings
    
By: Citrix     Published Date: Jun 03, 2015

Download this paper now and learn the new meaning of leadership and how to better communicate with your team.

Tags : leadership, correct leadership style, leaders, how to become a good leader, communication management, conversation techniques, customer interaction service, customer relationship management
    
By: Citrix     Published Date: Jun 03, 2015

This Harvard Business Review paper explores these universal principles of effective influence and provides examples of how they can be employed in ethical and sustainable ways to improve your powers of persuasion.

Tags : communication, good communication, relationships, influencing outcomes, negotiate, powers of persuasion, customer interaction service, customer relationship management
    
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