Customer Interaction Service White Papers

Results 1 - 25 of 343Sort Results By: Published Date | Title | Company Name
By: MicroStrategy     Published Date: Sep 09, 2014

Improve revenue, loyalty, and productivity while controlling costs. It’s a given: Most shoppers are now armed with a mobile device when they enter a retail store. They are highly informed and expect retail employees they interact with to be at least, if not more knowledgeable about a store’s products, promotions, and services. This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology to: Enhance customer experience Drive sales Boost customer loyalty Achieve operational efficiencies Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.

Tags : mobile apps, customer experience, customer loyalty, operational efficiencies, mobile technology, sales lift, customer loyalty, best practices
    
By: IBM     Published Date: Aug 28, 2014

Analyst report from Aberdeen on how companies using analytics as part of customer service activities perform compared to those without analytics.

Tags : analytics, service analytics, customer lifecycle, best practices, business analytics, customer interaction service, customer satisfaction, customer service
    
By: CA Technologies     Published Date: Aug 01, 2014

This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, customer interaction service
    
By: CA Technologies     Published Date: Aug 01, 2014

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, customer interaction service
    
By: CA Technologies     Published Date: Jul 16, 2014

This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.

Tags : cloud service management, mobile computing, mobile data systems, customer interaction service, service management, cloud computing
    
By: LogMeIn     Published Date: Jan 29, 2014

A Quick Guide for More Profitable Sales Meetings.

Tags : logmein, client expectations, sales meetings, sales, build relationships, business solutions, share information, engage clients
    
By: LogMeIn     Published Date: Jan 29, 2014

Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.

Tags : logmein, live chat, support, support environments, customer support, customer service, customer engagement, remote support
    
By: LogMeIn     Published Date: Jan 29, 2014

Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.

Tags : logmein, engagement, multi-channel, multi-channel service, customer support, live chat, social media, customer experience
    
By: LogMeIn     Published Date: Jan 29, 2014

This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.

Tags : logmein, customer satisfaction, support services, service experience, hdi, technical support, customer interaction service, customer service
    
By: LogMeIn     Published Date: Jan 29, 2014

This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.

Tags : remote support, solution, complex, communication, sophistication, remote network management, customer interaction service, customer relationship management
    
By: Dell Software     Published Date: Sep 12, 2014

Need a new approach to application integration that accelerates customer time to value? Read the Gartner report and learn how to select the right platform for your organization. Plus, learn why more customers are selecting Dell Boomi AtomSphere® integration platform as a service (iPaaS) for its ease of use and rapid development characteristics to address your business line integration needs.

Tags : cloud, service integration, ipaas, rapid development characteristics, application integration, change management, customer interaction service, customer relationship management
    
By: Intel® Services     Published Date: Aug 15, 2014

With mobile hitting the mainstream, travel suppliers and intermediaries need to evolve their mobile offerings in order to satisfy the always-connected traveler.

Tags : consumer experience, api management, booking and purchase, datal flow, customer satisfaction, application integration, application performance management, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Nucleus Research case study on the experience on Rice Toyota using Rescue.

Tags : logmein rescue, roi case study, toyoate case study, customer support software, crm software, infrastructure, call center software, customer interaction service
    
By: LogMeIn     Published Date: Jul 18, 2014

A Case Study on Sling Media and its experience of LogMeIn Rescue

Tags : logmein, rescue, sling media, rescue case study, customer support, customer support reporting, call center management, call center software
    
By: Adobe     Published Date: May 22, 2014

An Adobe report into building sustainable, one-to-one customer dialogues across any channel.

Tags : adobe, single marketing view, one-to-one customer dialogues, cross-channel conversations, adobe campaign, call center management, call center software, customer interaction service
    
By: LogMeIn     Published Date: Apr 24, 2014

This Harvard Business Review provides valuable insights into the truth about the customer service experience.

Tags : customer experience, customer journey, rescue, harvard, customer interaction, customer interaction service, customer relationship management, customer satisfaction
    
By: Oracle     Published Date: Apr 22, 2014

3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.

Tags : customer service, customer satisfaction, oracle, guide, a little extra service, customer interaction service, customer relationship management
    
By: Oracle     Published Date: Apr 22, 2014

This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors.

Tags : cloud services, trends, cloud services, oracle, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Apr 22, 2014

This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are  evolving to meet new consumer demands, and providing  recommendations for both enterprises and vendors.

Tags : customer experience, interaction, 2013 trends, customer interaction service, customer relationship management, customer satisfaction, customer service, oracle
    
By: Oracle     Published Date: Apr 22, 2014

This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.

Tags : customer service, service in the cloud, cloud computing, oracle, customer interaction service, customer relationship management, customer satisfaction
    
By: Oracle     Published Date: Apr 22, 2014

Oracle provide a report on creating a superior customer experience online.

Tags : customer experience, creating a superior experience, oracle, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Apr 22, 2014

An executive brief on customer experience: Empowering People. Powering Brands. With Oracle Service Solutions.

Tags : customer experience, customer services, oracle, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Apr 22, 2014

This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX

Tags : customer service, customer experience, measuring customer experience, kpi, customer interaction service, customer relationship management, customer satisfaction, oracle
    
By: Oracle     Published Date: Apr 22, 2014

Ovum report on the transition to mobility and provide information on how to transform your mobile customer care strategy

Tags : customer service, mobile customer care, sci, ovum, oracle, customer interaction service, customer relationship management, customer satisfaction
    
By: Oracle     Published Date: Apr 22, 2014

This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.

Tags : customer service, customer satisfaction, knowledge management, best practice, customer interaction service, customer relationship management, oracle
    
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14    Next    End

Related IT Whitepaper Topics

Add White Papers

Get your company's white papers in the hands of targeted business professionals.