Customer Interaction Service White Papers

Results 1 - 25 of 412Sort Results By: Published Date | Title | Company Name
By: Citrix GoToMeeting     Published Date: May 20, 2015

The meeting professionals from Citrix have put together 29 crucial tips based on their experience with thousands of online events.

Tags : meetings, online meetings, video conferences, virtual meetings, tips for online meetings, checklist for online meetings, citrix, customer interaction service
    
By: IBM     Published Date: May 18, 2015

This book defines the basics of application release and deployment, and provides best practices for implementation with resources for a deeper dive. Inside you will find: • Business and technical drivers behind automated application release and deployment • Evaluation guides • Success stories that utilize application release and deployment solutions

Tags : application delivery, application deployment, software delivery methods, deployment solutions, automated application release, software development life cycle, migration, monitoring
    
By: Aternity     Published Date: May 18, 2015

Aternity Mobile APM provides an expanded range of Mobile APM use cases to help you measure, manage, and improve workforce productivity. It’s not only for developers of mobile enterprise apps, but also for IT Ops who support them, and the line of business who rely on them to drive the business.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Aternity     Published Date: May 18, 2015

Download this whitepaper to learn the five reasons why End User Experience Management is much more than a dimension of APM.

Tags : enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
By: Oracle     Published Date: May 05, 2015

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

Tags : social media, customer service, customer experience, customer loyalty, avoid customer service issues, oracle, oracle social solutions, oracle solutions
    
By: Oracle     Published Date: May 05, 2015

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service
    
By: Oracle     Published Date: Apr 22, 2015

This infographic reveals the benefits of getting social with customer service.

Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty
    
By: Oracle     Published Date: Apr 22, 2015

This paper provides information on how social media works as a customer support channel.

Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales
    
By: Oracle     Published Date: Apr 22, 2015

This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.

Tags : sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps, customer interaction service, customer relationship management, customer experience management
    
By: Oracle     Published Date: Apr 21, 2015

This paper reveals the way to let your reps stay connected to systems and co-workers and be more productive.

Tags : devices, tablets, smartphones, productivity, mobility, be mobile, mobile devices, sales team
    
By: IBM     Published Date: Apr 15, 2015

IBM WebSphere Portal software helps bank offer a clearly differentiated digital experience.

Tags : ibm, portal, customer experience, web experience, sales, monitoring, quality of service, customer interaction service
    
By: LogMeIn     Published Date: Oct 10, 2014

This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.

Tags : logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center, customer interaction service, customer relationship management, customer satisfaction
    
By: Adobe     Published Date: Jun 17, 2014

In this white paper learn how e-signatures are making workflows easier and more productive than ever before.

Tags : adobe, modern workforce, electronic signature, digital signature, document management, collaboration, human resource management, mobile workers
    
By: destinationCRM.com     Published Date: Jul 15, 2015

The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.

Tags : crm, appexchange, customer service, customer interaction service, marketing automation, sales automation, collaborative commerce, customer experience management
    
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: Jun 17, 2015

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.

Tags : customer communications, customer service, nurturing, customer conversation, ip telephony, mobile data systems, customer interaction service, customer satisfaction
    
By: destinationCRM.com     Published Date: Jun 10, 2015

Delivering great customer experiences depends on consistency, accuracy, and convenience and this roundtable will focus on how to create and support a call center that balances inbound, outbound and intelligent call routing to make the most of the voice channel.

Tags : call center, call center routing, inbound ivr, ivr, ip networks, ip telephony, call center management, customer interaction service
    
By: Emarsys     Published Date: May 21, 2015

Die meisten Händler werden von unstrukturierten Daten blockiert und verlieren wertvolles Potential. Userfreundliche Technologien können Daten benutzerdefiniert strukturieren und somit einen Schwerpunkt setzen, der für wertvolle Einblicke in diese Daten notwendig ist. Aber dafür ist der richtige Mix an technologischen Ressourcen notwendig.

Tags : retention, automation, ecommerce, marketing, insight, customer interaction service, customer relationship management, ebusiness
    
By: Emarsys     Published Date: May 21, 2015

Die Customer Journey der meisten Retailer funktioniert nicht: 98% der Besucher konvertieren nie. Von den wenigen, die doch konvertieren, kommen 70% nie wieder zurück. Das ist weder effizient noch nachhaltig. Die Rückgewinnung von Warenkorbabbrechern ist nur ein Teil des Puzzles. Dieses Whitepaper erklärt Ihnen, wie Ecommerce Marketer Umsatzchancen erkennen, erhalten und umsetzen und zwar mit Hilfe einer Revenue Recovery Strategie, die auf der Analyse des Kundenverhaltens basiert.

Tags : revenue, ecommerce, marketing, analytics, revenue recovery, conversion, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Infographic depicting the internal connections of a connected ecosystem and how polycom can deliver these benefits to companies.

Tags : polycom, finance, customer service, ecosystem, technology, integration, customer interaction service
    
By: Polycom     Published Date: May 12, 2015

Discover how FSIs embed collaboration into business workflows to learn about customers and connect with them in more meaningful ways.

Tags : polycom, enterprise, collaboration, fsi, customer, personalization, customer interaction service, customer relationship management
    
By: Polycom     Published Date: May 12, 2015

Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, trust, customer experience
    
By: Polycom     Published Date: May 12, 2015

For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer, satisfaction, ecosystem
    
By: Polycom     Published Date: May 12, 2015

Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
By: Polycom     Published Date: May 12, 2015

To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).

Tags : polycom, enterprise, collaboration, fsi, compliance, customer interaction service, customer relationship management, customer satisfaction
    
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