Business Process Management White Papers

Business Process Management (BPM) refers to activities performed by businesses to optimize and adapt their processes. These tools can also monitor the execution of the business processes, providing managers of an organization with the means to analyze their performance and make changes to the original processes in real-time. Using a BPMS the modified process can then be merged into the current business process atmosphere.
Results 1 - 25 of 471Sort Results By: Published Date | Title | Company Name
By: Riverbed     Published Date: Aug 22, 2014

Businesses are rapidly adopting virtualization, cloud infrastructure, and SaaS applications broadly across the enterprise to minimize costs and enable seamless collaboration and communication. This is significantly straining the traditional network paradigm. IT organizations globally are faced with the challenge to transform network architectures to deliver the right performance and reliability cost-effectively while retaining control.

Tags : business performance, hybrid networks, virtualization, cloud infrastructure, saas, collaboration, communication, business process automation
    
By: CA Technologies     Published Date: Jun 05, 2014

An eBooklet discussing the pitfalls of DevOps, how you can avoid them, and how to get started on your DevOps journey.

Tags : devops, a guide to devops, integrated journey, application integration, best practices, business process management, enterprise software
    
By: Esker     Published Date: Jan 06, 2014

13 Questions for Maximizing Your Order Processing Automation Investment

Tags : esker, automation, sales order processing, order-to-cash, erp systems, automated sales, automation investment, saas
    
By: IFS     Published Date: Dec 27, 2012

Realize the benefits of consolidating your ERP products down to one.

Tags : erp, enterprise resource planning, enterprise, integration, process management, project management, application integration, application performance management
    
By: IFS     Published Date: Dec 27, 2012

Learn how an ETO manufacturer can go about selecting ERP software that truly meets their needs.

Tags : erp, enterprise resource planning, enterprise, integration, process management, project management, eto, application integration
    
By: Lexmark     Published Date: Jun 02, 2014

A UBM tech report on the 6 secrets that banks can use to reduce cost and drive process improvements

Tags : lexmark, reducing costs, driving process improvements, modern document management, best practices, business process management, document management
    
By: Lexmark     Published Date: Jun 02, 2014

The Success Story of Cummins Inc. in using Lexmark global managed print services.

Tags : lexmark, case study, success story, managed print solutions, mps, business management, business process management, change management
    
By: Lexmark     Published Date: May 28, 2014

The Success Story of Cummins Inc. in using Lexmark global managed print services.

Tags : lexmark, case study, success story, managed print solutions, mps, business management, business process management, it spending
    
By: Lexmark     Published Date: May 28, 2014

A UBM tech report on the 6 secrets that banks can use to reduce cost and drive process improvements

Tags : lexmark, reducing costs, driving process improvements, modern document management, best practices, business process management, document management, records management
    
By: Lexmark     Published Date: May 28, 2014

The Success Story of Cummins Inc. in using Lexmark global managed print services.

Tags : lexmark, case study, success story, managed print solutions, mps, business management, business process management, it spending
    
By: Lexmark     Published Date: May 28, 2014

A UBM tech report on the 6 secrets that banks can use to reduce cost and drive process improvements

Tags : lexmark, reducing costs, driving process improvements, modern document management, best practices, business process management, document management, records management
    
By: Interactive Intelligence     Published Date: Apr 23, 2014

Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.

Tags : interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management, business process management
    
By: Interactive Intelligence     Published Date: Apr 23, 2014

Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.

Tags : collaboration, insurance, interactive intelligence, communications, contact center, business process, collaboration technology, it management
    
By: Sage     Published Date: Mar 26, 2014

Here’s a riddle: What have you used for a very long time, occasionally pulled your hair out over, contains lots of cells with mathematical formulas, and is very stressful to update whenever a tax law or GAAP principle changes?

Tags : sage, fixed assets, spreadsheets, tax payments, sarbanes-oxley, depreciation, tracking, planning
    
By: SAS     Published Date: Mar 14, 2014

Judgment is a process and not a single event. Good judgment and sound decision making are at the heart of data governance.

Tags : sas, data governance, data management, data measurement, governance policy, payback, tactical, structured
    
By: SAS     Published Date: Mar 14, 2014

Fan loyalty is everything in the sports business. So when Major League Soccer (MLS), the top flight pro soccer league in the US and Canada, wanted to deepen customer engagement, it turned to SAS® Marketing Automation to get a better understanding of its fans.

Tags : sas, customer engagement, data acquisition, monetization, measurement and tracking, mls, major league soccer, database
    
By: IBM     Published Date: Mar 04, 2014

Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.

Tags : business operations, business process management, bpm, process automation, smarter process, banking, financial services, business process automation
    
By: IBM     Published Date: Mar 04, 2014

The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?

Tags : business operations, business process management, bpm, process automation, smarter process, age of customer, business activity monitoring, business analytics
    
By: IBM     Published Date: Feb 27, 2014

Learn about the evolution of business resiliency management and learn the best practices that are used in today's business resiliency management programs.

Tags : business resiliency, business resiliency management, management, best practices, ibm, planning, managing, resilience
    
By: IBM     Published Date: Feb 04, 2014

A strong customer orientation is an essential element to remain competitive in this environment, and Smarter Commerce, an approach developed by IBM to put the customer at the heart of business models, can help banks be more competitive.

Tags : ibm, frost and sullivan, smarter customers, smarter commerce, innovations, banking industry, tips on banking, banking environment
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn about how the expanding guidelines for compliance have changed and how compliance has never been more relevant within the Accounts Receivable Management (ARM) industry.

Tags : compliance, cloud solutions, interactive intelligence, customer support, workforce management, data solution, customer experience, business process automation
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.

Tags : contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn the significant benefits of flexible cloud solutions and key criteria for selecting the right business partner.

Tags : cloud solutions, interactive intelligence, flexible cloud, customer support, workforce management, data solution, customer experience, business process automation
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.

Tags : planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence, customer support, workforce management, data solution
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.

Tags : process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions
    
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