Business Process Automation White Papers

Business Process Automation, or BPA is the process a business uses to contain costs. It consists of integrating applications, cutting labor wherever possible, and using software applications throughout the organization.
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By: Allscripts     Published Date: May 01, 2014

Virdee Medical, a busy private pediatric practice, traded paper charts for a hosted Allscripts solution in 2010. Now, with the improved efficiencies of Allscripts Professional in a hosted environment, Virdee Medical can focus more intently than ever on providing the highest quality patient care.

Tags : allscripts, virdee medical, ehr, practice management, electronic health record, time and investment, pediatric practice, allscripts professional
    
By: Allscripts     Published Date: May 01, 2014

Know when, why and how your current EHR platform may fall short of delivering a transformative community of care—and develop a new value-based care model that elevates population health and grows revenue across your organization.

Tags : allscripts, ambulatory ehr, ehr platform, grow revenue, population health, replace ehr, it systems, deploy
    
By: Allscripts     Published Date: May 01, 2014

Meaningful Use Stage 2 increases many of the thresholds that were in Stage 1, but the main focus of Stage 2 is on exchanging structured information among providers and patients. With less than 7% of EHR vendors certified, are your systems and providers ready?

Tags : allscripts, ehr certification, portal challenges, cpoe adoption, direct messaging, technology upgrade, replacements, cloud reporting
    
By: Esker     Published Date: Jan 06, 2014

How to increase profit and productivity via Accounts Payable Automation in an ERP environment

Tags : esker, accounts payable, erp, productivity, automation solution, erp applications, business landscape, internal processes
    
By: Esker     Published Date: Jan 06, 2014

How Adding AP Workflow Automation to Vendor Invoice Processing Can Make Your AP Operation Best-in-Class

Tags : esker, accounts payable, erp systems, end-to-end automation, productivity, automation solution, erp applications, business landscape
    
By: Esker     Published Date: Jan 06, 2014

Manual processing of vendor invoices presents a roadblock to the success of your accounts payable (AP) department and overall business objectives. As you look to automation to get your company on the right track, consider this guidebook your map along the 7-step path to AP automation success.

Tags : esker, accounts payable, erp, productivity, automation solution, erp environment, business landscape, internal processes
    
By: IFS     Published Date: Dec 27, 2012

Learn how an ETO manufacturer can go about selecting ERP software that truly meets their needs.

Tags : erp, enterprise resource planning, enterprise, integration, process management, project management, eto, application integration
    
By: CA Technologies     Published Date: Jun 27, 2014

Cet article examine deux approches du Zero Touch Deployment : une solution basée sur les scripts et une plate-forme d’automatisation de la mise en production. Il indique comment chacune de ces approches peut résoudre les principaux défis technologiques et organisationnels face auxquels se trouvent les organisations agiles lorsqu’elles décident d’implémenter un système de déploiement automatique.

Tags : application release automation, deploying releases, zero touch deployment, software development, application performance management, business process automation, performance testing
    
By: Interactive Intelligence     Published Date: Apr 23, 2014

Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.

Tags : interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management, business process management
    
By: Interactive Intelligence     Published Date: Apr 23, 2014

Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.

Tags : collaboration, insurance, interactive intelligence, communications, contact center, business process, collaboration technology, it management
    
By: Interactive Intelligence     Published Date: Apr 23, 2014

Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.

Tags : contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
    
By: IBM     Published Date: Mar 20, 2014

Application downtime is just one of many costs associated with a fragmented application performance management (APM) strategy. Learn the 5 steps to simplify Application Performance Management through this infographic.

Tags : ibm, apm, application services, data center, application downtime, business implications, visibility, infrastructure
    
By: Ipswitch     Published Date: Mar 14, 2014

This newly-released e-Guide provides IT professionals who are “in the trenches” with a concise assessment of the challenges they face with legacy file transfer systems—and looks at innovative solutions and best practices that can solve these problems.

Tags : ipswitch, file transfer, file transfer systems, stagnation, automation, file movement, file security, regulatory compliance
    
By: SAS     Published Date: Mar 14, 2014

Fan loyalty is everything in the sports business. So when Major League Soccer (MLS), the top flight pro soccer league in the US and Canada, wanted to deepen customer engagement, it turned to SAS® Marketing Automation to get a better understanding of its fans.

Tags : sas, customer engagement, data acquisition, monetization, measurement and tracking, mls, major league soccer, database
    
By: nettime solutions     Published Date: Mar 04, 2014

This whitepaper covers the best practices, methods and standards for time off accruals that are affecting PTO policies and will explain how a customizable, automated time and attendance platform can provide workforce analytics and labor management solutions.

Tags : nettime solutions, accruals, improving time, time off accruals, enhance pto policies, pto policies, automated time, attendance platform
    
By: nettime solutions     Published Date: Mar 04, 2014

This webinar covers the best practices, methods and standards for time off accruals that are enhancing PTO policies nationwide, while showing you how a customizable automated time and attendance platform can provide workforce analytics and labor management solutions — all from your web-browser.

Tags : nettime solutions, accruals, improving time, time off accruals, enhance pto policies, pto policies, automated time, attendance platform
    
By: IBM     Published Date: Mar 04, 2014

The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?

Tags : business operations, business process management, bpm, process automation, smarter process, age of customer, business activity monitoring, business analytics
    
By: IBM     Published Date: Feb 27, 2014

Why should we bother automating deployments in the first place? What should the scope of the automation effort be? How do we get started? This white paper provides a solid introduction to these topics.

Tags : ibm, ibm software, deployment automation, manual deployments, automation, change management, automated solution, automated investments
    
By: IBM     Published Date: Feb 27, 2014

This book defines the basics of application release and deployment, and provides best practices for implementation with resources for a deeper dive.

Tags : ibm, ibm software, application release, deployment, software delivery, delivery methods, deployment standards, implementation
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn about how the expanding guidelines for compliance have changed and how compliance has never been more relevant within the Accounts Receivable Management (ARM) industry.

Tags : compliance, cloud solutions, interactive intelligence, customer support, workforce management, data solution, customer experience, business process automation
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.

Tags : contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn the significant benefits of flexible cloud solutions and key criteria for selecting the right business partner.

Tags : cloud solutions, interactive intelligence, flexible cloud, customer support, workforce management, data solution, customer experience, business process automation
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.

Tags : planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence, customer support, workforce management, data solution
    
By: Interactive Intelligence     Published Date: Jan 17, 2014

Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.

Tags : process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions
    
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