Business Metrics White Papers

Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers.
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By: Marketo     Published Date: Jul 31, 2012

The Definitive Guide to Marketing Metrics and Marketing Analytics shows marketing professionals how to talk the talk of C-level executives in terms of forecasting and reporting, and walk the walk to the revenue table by leveraging metrics that matter.

Tags : definitive, guide, marketing, metrics, analytics, marketo, roi, leans
    
By: TriNet     Published Date: Jan 17, 2012

Read this white paper to learn about 10 principles to follow in order to build an effective human capital plan for your organization.

Tags : trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure, application integration, application performance management
    
By: IBM     Published Date: May 02, 2014

Learn how the in-context metrics and collaboration capabilities of IBM Concert work with IBM Cognos TM1 to improve the speed and quality of team-based decision-making.

Tags : ibm, decision making, improve performance, ibm cognos, in-context metrics, collaboration, business users, ibm concert
    
By: Vocus     Published Date: Mar 19, 2014

Find out the most efficient ways to build social media influence, monitor your target audience online, and drive business to your front door.

Tags : marketing software, social media marketing, digital marketing, media list, marketing automation, internet marketing, journalists, facebook marketing
    
By: SAS     Published Date: Mar 14, 2014

Judgment is a process and not a single event. Good judgment and sound decision making are at the heart of data governance.

Tags : sas, data governance, data management, data measurement, governance policy, payback, tactical, structured
    
By: IBM     Published Date: Jan 02, 2014

Many organizations and agencies would like to improve their debt collection. They are aware that advanced analytics can help them optimize collections to drive down company debt and collection expenditures. However, they perceive that advanced analytics requires massive infrastructure changes, expensive software licenses, analytics expertise, long lead times and major upfront capital expenses.

Tags : ibm, analytic answers, prioritized collections, collection agencies, debt collection, constrained budgets, constrained resources, the cloud
    
By: IBM     Published Date: Jan 02, 2014

For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight explores the impact of business analytics in North American midsize organizations.

Tags : ibm, aberdeen group, mid-market analytics, data into insight, business analytics, technology investment, aberdeen sector insight, opportunities for growth
    
By: Collaborative Consulting     Published Date: Dec 20, 2013

According to a McKinsey study, half of all outsourced projects failed to meet their expected goals – while an Information Week Survey showed that 40% of outsourced projects did not save money! Factors that contribute to these problems include issues with quality, time zone challenges, and added travel expenses, among others.

Tags : collaborative consulting, infographic, offshoring, real company costs, language issues, communication issues, property risk, security systems
    
By: Socrata, Inc     Published Date: Dec 02, 2013

Get Step-By-Step Guidance for Government Open Data Success from Socrata, the Global Open Data Leader.

Tags : open data, open data platform, open data portal, open data policy, open data program, open data kit, open data field guide, new york city open data
    
By: Socrata, Inc     Published Date: Dec 02, 2013

Build a World-Class Stat Program with Tips from Socrata, the Global Leader in Public Sector Performance Management.

Tags : open data, open data platform, open data portal, open data policy, open data program, open data kit, opene data field guide, new york city open data
    
By: Adobe     Published Date: Nov 25, 2013

Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.

Tags : document, document classification, document security, mobile, mobile workforce, cloud-based, mobile, mobile ecosystem
    
By: Adobe     Published Date: Nov 25, 2013

In this paper, we explore the IT management environment. How can you integrate document solutions across desktops, mobile apps, and the cloud to better meet business demands, without creating so much complexity that it causes IT to suffer? Please download to learn more.

Tags : it management environment, document integration, document security, mobile, mobile apps, personal devices, define data, mobile workforce
    
By: Adobe     Published Date: Nov 07, 2013

A key finding of this research is that most companies have a great opportunity to improve their business performance by taking a more integrated approach to managing their digital media mix.

Tags : adobe, econsultancy, media optimisation report, effective optimisation, media mix, tactical objectives, complex media landscape, consumer buying patterns
    
By: ServiceSource     Published Date: Nov 01, 2013

How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.

Tags : reducing customer churn, servicesource, maximize revenue, essential kpis, renewal opportunity, renewal results, sales process, performance drivers
    
By: ServiceSource     Published Date: Nov 01, 2013

In this book we describe best practices honed through 13 years of experience and partnership with some of the leading technology companies in the world. These best practices will give you insight into three key areas: • Data management & renewal opportunity generation • Sales strategy & execution • Continuing the renewal cycle We hope you enjoy this book!

Tags : reducing customer churn, servicesource, recurring revenue, higher profit margins, drive innovation, drive performance, saas companies, competitive markets
    
By: IBM     Published Date: Oct 15, 2013

Using analytics and personalized marketing to increase revenue and customer loyalty

Tags : search engine marketing, multichannel retailers, data science, retail marketing, online channels, traditional channels, optimizing marketing efforts, high-value customers
    
By: Network Instruments     Published Date: Oct 11, 2013

Network teams are increasingly being told by management to track and manage the end user's experience without any clear guidance as to its meaning.

Tags : monitoring metrics, user experience, it managers, user experience metrics, essential monitoring, network teams, track users, network world
    
By: IBM     Published Date: Oct 10, 2013

Mini paper and podcast on ALDM with SME Larry Thompson.

Tags : cost and time, excess costs, dissatisfied with cost, business metrics, it management, it spending, business activity, over spending
    
By: IBM     Published Date: Oct 10, 2013

With CIOs and IT managers increasingly challenged to do more with less, they really need to be selective about their investments. Many are turning to private clouds.

Tags : cio, it manager, increased challenges, selective investments, private clouds, cloud users, investments, businesses
    
By: Certify     Published Date: Sep 13, 2013

Learn about expense management and what companies should be looking for in expense management software as this whitepaper by PBP Media outlines today's top 5 software vendors

Tags : expense report, expense reporting, expense management, receipt management, employee expense, business travel, online expense management, expense management software
    
By: Seamless     Published Date: Jun 18, 2013

Whether you have been with your company for 30 years or just completed your first week, chances are pretty high that you are endlessly busy and things never seem to slow down. With so much to wrap your head around and the mindset of not skipping a beat, you likely never had a moment to pause, reevaluate the way things were being done and think to yourself, “What is the real method to this madness here and is there a better, more productive and cost-effective way we could be doing it?

Tags : efficiency, productivity, evaluation, performance, automation, application integration, application performance management, best practices
    
By: TIBCO     Published Date: May 15, 2013

According to Forrester, most organizations today are only using 12% of their available data and only 37% of organizations are planning some type of big data technology project. At a time when companies are seeing volume of information increase quickly, it’s time to take a step back and look at the impact of big data. Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Discover how your ability to operate, make decisions, reduce risks and serve customers is inextricably linked to how well you’re able to handle your big data. Continue on to gain insight into: •3 key big data management activities you need to consider •Technologies you need to create for your big data ecosystem •A multi-dimensional view of the customer is the holy grail of individualization •Overcoming key integration challenges And more!

Tags : big data, integration, architecture, database, data warehousing, operations management, application integration, application performance management
    
By: IBM     Published Date: Apr 29, 2013

This paper addresses the challenges of planning, budgeting and forecasting in a spreadsheet environment and highlights the advantages of using a software solution designed specifically for dynamic planning. The business challenges and drivers are discussed, including organizational and technological best practices to follow. A Planning Software Selection Matrix is included to assist decision makers in selecting the most appropriate planning software for their specific business processes and needs.

Tags : budgeting, planning, forecasting, software, guide, spreadsheet, dynamic planning, application integration
    
By: IBM     Published Date: Apr 29, 2013

This paper will help you understand the value of an FCOE and show you how one might work in your organization.

Tags : finance, fpm, financial performance management, finance center of excellence, fcoe, application integration, application performance management, best practices
    
By: Prophix     Published Date: Apr 24, 2013

Another quarter-end. You know what that means—masses of data to analyze, complex reports to generate, and a looming deadline. This white paper offers valuable tips and tricks to accelerate your company’s reporting and analysis.

Tags : data, analytics, efficiency, accounting, finance, data, application integration, application performance management
    
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