Best Practices White Papers

Best Practice is a management idea which asserts that there is a technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc. The idea is that with proper processes, checks, and testing, a project can be rolled out and completed with fewer problems and unforeseen complications.
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By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
    
By: destinationCRM.com     Published Date: May 20, 2015

In the Best Practices Guide, we try to educate our readers on how to build a VoC (Voice of the Customer) strategy that can provide meaningful results and help accomplish strategic goals.

Tags : voc, voice of the customer, customer service, customer satisfaction, best practices, customer interaction service, customer relationship management, collaborative commerce
    
By: Comcast     Published Date: Mar 24, 2015

Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever. Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand. In this white paper, we will review three mobile trends that every hotelier should address, and weíll offer recommendations on how to best address them.

Tags : travel, hotel technology, mobile devices, mobile trends, hospitality, networking, it management, wireless
    
By: OutSystems     Published Date: Mar 18, 2015

In this white paper we describe the top four issues that cause mobile projects to fail and outline a path that can take you safely around these common pitfalls and put you on track to delivering a powerful, flexible mobile application strategy.

Tags : application development, mobile app development, mobile app pitfalls, a guide to mobile app success, application performance management, best practices
    
By: Kaseya     Published Date: Mar 12, 2015

The risks of irregular maintenance and non-compliance of IT and security policies can cost the organization much in terms of fines, lost opportunities and a damaged reputation. With such a serious and complex challenge, employing an efficient and comprehensive solution is paramount to minimize risk and instill confidence in the organizationís ability to fulfill on its compliance requirements.

Tags : it systems, systems management, financial institutions, banking sector, compliance hurdles, infrastructure, best practices
    
By: Microsoft Dynamics     Published Date: Mar 10, 2015

For the record, we don't think your brand ísuxĎ. In today's social and mobile world, you may encounter negative sentiment at some point during the life of your business. In our latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn't always positive. Things you'll learn: - Tracking brand sentiment - Tips to improve engagement - Best practices for global brands - And more tips for developing amazing customer experiences

Tags : brand communication, microsoft crm, microsoft dynamics, crm online, tips to improve engagement, developing customer experience, best practices for global brands, best crm online
    
By: Riverbed     Published Date: Feb 26, 2015

In the world of network management, knowledge is power. But many organizations know a lot less about their network than they think. With proper network auditing and configuration, businesses can fill this knowledge gap.

Tags : network management, network auditing, automation, key network management processes, audit, network infrastructure, network performance, best practices
    
By: Riverbed     Published Date: Feb 26, 2015

The goal of understanding and managing service behavior remains elusive. Failure to adopt operational practices such as service portfolio management, process refinement, consolidation of tools, and consolidation of the organizational entities themselves explain most of the trouble.

Tags : service management, application visibility, operational practices, infrastructure, application monitoring, database monitoring, cloud performance management, network management
    
By: Riverbed     Published Date: Feb 26, 2015

The Riverbed SteelCentral network performance management suite of products provides considerable advantages over those of JDSU Network Instruments because of its breadth, depth and ease of use to quickly understand and pinpoint the root cause of performance problems.

Tags : network performance management, performance issues, performance management, end-user experience management, cloud computing, mobile device, network management, network performance
    
By: Riverbed     Published Date: Feb 26, 2015

Hospitals and healthcare providers are united under one central mission: to provide exceptional care to patients while keeping costs down. Increasingly, thatís being accomplished through technology, and healthcare providers are becoming incredibly dependent on IT for their day-to-day operations.

Tags : healthcare, daily operations, health record system, practice management, coding software, health statistics, prescribing systems, healthcare providers
    
By: Cisco     Published Date: Feb 17, 2015

Analyst brief brought to you by NSS Labs. Where the goal of cyberprevention has been to reduce the probability of an attack against the organization, cyber resilience looks to reduce the impact of these attacks through cyber risk management. A cyber resilience program still considers detection and prevention techniques, but it also assumes that a breach is likely. This stance emphasizes anticipation, agility, and adaptation. Not every attack can be prevented, but with a cyber resilience program, damage can be mitigated or avoided altogether.

Tags : cisco, nss, cyber, prevention, risk management, resilience, firewall, security
    
By: Cisco     Published Date: Feb 17, 2015

The Cisco 2015 Annual Security Report, which presents the research, insights, and perspectives provided by Ciscoģ Security Research and other security experts within Cisco, explores the ongoing race between attackers and defenders, and how users are becoming everweaker links in the security chain.

Tags : cisco, security, report, 2015, threat, intelligence, capabilities, benchmark
    
By: IBM     Published Date: Feb 11, 2015

IBM Security offerings can help federal organizations employ a continuous diagnostics and mitigation approach to enhance and automate continuous network monitoring capabilities; correlate and analyze critical data; and increase risk-based decision-making at the federal enterprise level.

Tags : ibm, ibm security, continuous diagnostics, network monitoring capabilities, risk-based decision-making, security, it management, best practices
    
By: IBM     Published Date: Feb 11, 2015

BM Threat Protection System is designed to proactively and dynamically address todayís tough enterprise security challenges - with an integrated, contextually-aware security approach that builds in next-generation prevention, comprehensive detection, and automated response capabilities.

Tags : ibm, threat protection system, automated response capabilities, it security practices, security, it management, data management, best practices
    
By: Windstream     Published Date: Feb 09, 2015

The Path to Value in the Cloud, by Oxford Economics and Windstream, brings together the latest insights, tactics and strategies C-suite respondents are using to make the cloud work for them.

Tags : windstream, solutions, smart, personalized, service, enterprise technology, cloud, computing
    
By: IBM     Published Date: Feb 04, 2015

Is it easy to do business with your organization? Do your employees feel empowered to meet your customerís needs? These are questions that youíre probably grappling with as you face a perpetually changing business environment. You strive for operational excellence and need ways to effectively acquire and retain new customers. You also need to reinvent your business operations to foster growth. Smarter Process is a way for you to work smarter as you find your way through all the operational challenges that the current business climate throws at you. It helps you use mobile, analytics, and collaboration to empower your employees to do their best work. It also empowers you as a leader to find the right tools and solutions.

Tags : ibm smarter process, customer retention, customer-centric operations, operational decision management, knowledge management, best practices, business management, employee performance
    
By: BitSight Technologies     Published Date: Feb 03, 2015

Download "Making Risk Management More Effective with Security Ratings" to learn how BitSight is revolutionizing the way organizations manage security risk throughout their ecosystem.

Tags : risk management, security ratings, compliance mandates, executive reporting, security risk assessments, security, it management, knowledge management
    
By: BitSight Technologies     Published Date: Feb 03, 2015

In this white paper, Jon Oltsik, Senior Principle Analyst at Enterprise Strategy Group, explores the need for objective security performance metrics in order to identify, quantify and mitigate cyber risk across the business ecosystem.

Tags : security ratings, it risk mitigation, cyber risk, performance metrics, network security risk, security, it management, knowledge management
    
By: Avalara     Published Date: Jan 29, 2015

Reducing transactional risk in your retail business.

Tags : avalara, profits, compliance, fees, audit, regulations, chargebacks, costs
    
By: Avalara     Published Date: Jan 29, 2015

This report uncovers the direct and indirect costs of managing sales and use tax compliance that your organization may be experiencing and provides a strategy for reducing these costs through cloud software.

Tags : avalara, business, finance, compliance, tax, automation, management, data
    
By: MaaS360 by Fiberlink     Published Date: Sep 30, 2014

There's an app for that, but is it secure? Mobile Application Lifecycle Management (MALM) is the key to ensuring the protection of apps and associated data by integrating security throughout the end to end process.

Tags : application security, mobile enterprise, malm, device compliance, data loss prevention, it management, application performance management, best practices
    
By: Oracle     Published Date: Sep 05, 2014

The art and science of effective marketing and demand generation is like a great recipe- Marketing master chefs turn traditional pairings on their sides by re-engineering campaign planning and turning siloed fixings into successful mixings. Read seven master chefsí recipes for their most customer-approved dishes.

Tags : demand, marketing, art, science, effective, re-engineering, recipes, dishes
    
By: New Relic     Published Date: Mar 17, 2015

Life gets easier when you pair Microsoft Azure and New Relic, especially now that New Relic is available directly in the Microsoft Azure Marketplace. Here are five best practices that can help you enhance the performance, customer experience, and business success of your Azure applications.

Tags : application performance, customer experience, application integration, business applications, synthetic monitoring, network performance, virtualization, network management
    
By: New Relic     Published Date: Mar 17, 2015

The biggest change your technology management team must handle in executing a successful cloud strategy is prioritizing delivery against business priorities, not its own. The business wants faster time-to-market, greater agility, and more flexibility from the cloud strategy. This means setting priorities and creating metrics for previously unmeasured items.

Tags : technology management, could computing, cloud strategy, autonomy, cloud success, best practices, business analytics, business management
    
By: IBM     Published Date: Mar 10, 2015

Bringing an automotive product or component to the marketplace can involve complex requirements that must be addressed by numerous teams spread across different departments, companies and geographies. This white paper explores some key challenges that automotive companies face in creating smarter, more sophisticated automobiles that are made up of many systems of systems and how a holistic approach can help address them.

Tags : ibm, automotive development, automotive innovation, automotive product solutions, best practices, business intelligence, business process automation
    
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