Enterprise Applications White Papers

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By: destinationCRM.com     Published Date: Dec 10, 2014

Even though everyone seems to agree that integrating social media into contact centers is mandatory these days, most companies haven't yet really implemented a social channel, or they have dabbled with Facebook or Twitter, but haven't really treated social media with the same rigorous attention that they have given to other customer channels. In this Roundtable Webcast, our panel of experts offers their varied experiences and expertise to help our viewers figure out this newest customer channel.

Tags : customer channel, social media, contact centers, crm, customer relationship management, cem, customer service, facebook
By: destinationCRM.com     Published Date: Nov 19, 2014

One of the biggest challenges organizations face is today is delivering customer experiences that are consistent, personal, and engender loyalty. This Roundtable will focus on how best to plan and implement a winning CEM program.

Tags : crm, customer experience management, customer management, customer experience, buyers, business intelligence, cem, customer satisfaction
By: CenturyLink     Published Date: Oct 30, 2014

DevOps is a hot topic inside many Enterprise IT organizations today, because of the operational and development efficiencies it can bring. Join Gigaom Research and our sponsor CenturyLink for “DevOps, Weaving Development and Operations Together in the Enterprise,” a free analyst webinar on Thursday, October 30th, 2014 at 10 a.m. PT.

Tags : devops, centurylink, application integration, knowledge management, operations, network performance management, best practices, database development
By: destinationCRM.com     Published Date: Oct 29, 2014

Predictive analytics is a very useful way to "maximize the lifetime value of a customer," which, in many cases, involves optimizing marketing campaigns, increasing website interactions, converting clicks into conversions, and generally providing an intelligent next-best offer. This Roundtable Webcast will explore some of the ingenious ways predictive analytics is being used and driving positive outcomes.

Tags : predictive analytics, business intelligence, business analytics, data management, crm, intelligence, business metrics, customer relationship management
By: destinationCRM.com     Published Date: Oct 22, 2014

This webinar will provide a first-hand account of how Citizens Financial Group took on this challenge and gained an edge over competitors in the customer service experience arena.

Tags : aptean, customer feedback, crm, customer service, information management, records management, customer satisfaction, customer relationship management
By: IBM     Published Date: Oct 17, 2014

In this first-release MQ, Gartner evaluates providers on service delivery, B2B Network/Collaboration, Integration Functionality and success in capitalizing on vision. Rated against an extensive 15-criteria evaluation, IBM earned one of only three Leader positions, and outpaced the competition in "completeness of vision," signifying our strength in delivering the most competitive solution to the marketplace.

Tags : integration brokerage, service delivery, integration functionality, competitive solutions, it management, data management, best practices, business analytics
By: IBM     Published Date: Oct 17, 2014

According to a study from the Aberdeen Group, the number of companies starting initiatives for collaboration has doubled in the last two years. Their research indicates that collaborating with customers and collaborating with partners are both in the top five actions being taken by survey respondents.

Tags : internal collaboration, b2b collaboration, visibility, globalization, data management, best practices, business analytics, business management
By: IBM     Published Date: Oct 14, 2014

Building a mobile collaboration or bring-your-own-device solution requires three things: mobile applications, the mobile devices themselves and the network that underpins them both. Often, the network and its capabilities take a back seat to applications and devices—which can ultimately lead to poor performance or an inflexible infrastructure. Find out how to develop the type of network that truly supports mobile devices, applications and unified communications programs, thereby establishing the foundation for stronger mobile solutions.

Tags : mobile collaboration, mobile applications, mobile solutions, mobile infrastructure, it management, mobile data systems, application performance management, best practices
By: IBM     Published Date: Oct 14, 2014

Flexible workplace forward thinkers are reporting productivity increases and cost decreases of 20% or more. Learn to achieve these benefits for your business by downloading the IBM executive report Achieving success with a flexible workplace: Forward thinkers’ best practices to enhance productivity, spur innovation and reduce costs. The report contains findings from a recent IBM survey covering user mobility, user support, collaboration and security.

Tags : flexible workplace, user mobility, user support, productivity management, it management, best practices, business analytics, business intelligence
By: IBM     Published Date: Oct 14, 2014

This white paper, based on original IBM research with analysis by IDC, offers a Mobile Infrastructure Maturity Model and documents the best practices and characteristics of organizations that are leaders.

Tags : mobile technology, it strategies, mobile infrastructure, it management, mobile data systems, best practices, business intelligence
By: IBM     Published Date: Oct 14, 2014

Interactive guide to provide insights on the key actions to take to take to safeguard your reputation by security and resilience investments.

Tags : it risk management, it security, resilience investments, enhanced brand value, security, it management, best practices, business intelligence
By: IBM     Published Date: Oct 14, 2014

Learn about the most common faulty disaster recovery assumptions—from insufficient employee work arrangements to the inadequacy of annual or biannual disaster recovery testing.

Tags : disaster recovery, dr in-house, outsourcing, knowledge management, business activity monitoring, business analytics, business intelligence
By: IBM     Published Date: Oct 14, 2014

This white paper explores IBM’s vision for the next-generation data center, its potential to be truly revolutionary and the prescribed pathway for getting there.

Tags : service optimization, software defined environment, next-generation data center, data management, business analytics, business intelligence
By: IBM     Published Date: Oct 14, 2014

If you're unhappy with the state of your current disaster recovery operations, this Q and A is a must-read. IBM cloud experts share information on how cloud computing can provide nearly instantaneous failover and failback of critical business applications. This type of speedy recovery keeps your organization running in the event of disaster or disruption, limiting the risk of business losses and brand damage.

Tags : disaster recovery operations, cloud technologies, cloud computing, critical business aplplications, it management, knowledge management, business analytics, business intelligence
By: IBM     Published Date: Oct 14, 2014

Four technology trends—cloud computing, mobile technology, social collaboration and analytics—are shaping the business and converging on the data center. But few data center strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM’s predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.

Tags : it trends, data center strategies, cloud computing, mobile technology, it management, data management, business intelligence
By: IBM     Published Date: Oct 14, 2014

Capitalizing on the transformative potential of private cloud requires leveraging the differentiators that will drive exponential value down the road. This IBM white paper discusses the core differentiators that drive transformative business value and to how best incorporate them into your environment, based on the latest research, technologies and solutions.

Tags : private cloud, business value, business agility, hybrid era, it management, knowledge management, business intelligence
By: SugarCRM     Published Date: Oct 10, 2014

Sugar UX™ fuses the seamless simplicity, mobility, and social aspects of a consumer app with the business process optimization of conventional CRM.

Tags : product, simplicity, mobility, consumer app, business process optimization, enterprise applications
By: Code42     Published Date: Oct 10, 2014

Enterprise endpoint backup can satisfy data collection and preservation requirements in a more streamlined and cost-effective manner than traditional e-discovery methods. Enterprise IT teams face increasing challenges as the amount of valuable data living on endpoints continues to grow. Due to the exploding volume, mobility and compliance requirements of enterprise data, the need to collect and preserve that data for the purpose of e-discovery becomes more critical—and more difficult. Traditionally, enterprises look to multiples tools and technologies to support their information management strategies, but that's a chaotic and expensive approach. Read this white paper to learn how the common approaches to e-discovery miss the mark and how CrashPlan endpoint backup can streamline the collection and preservation of electronically stored information.

Tags : leverage, e-discovery, method, enterprise, backup, endpoint, data, streamline
By: Code42     Published Date: Oct 10, 2014

New research dives deep into the trends and drivers for enterprise endpoint backup. The mobile mind shift is here, and as employees increasingly favor using mobile devices—both personal and company-issued—for work, enterprise IT must ensure data protection and enable user productivity. Let's face it—we're beyond the data center. Relying on traditional firewalls and local file shares is no longer enough when it comes to securing and backing up this critical data ""on the edge"" on your endpoints. A comprehensive data protection strategy means backing up data across an exceedingly fast-growing number of devices and operating systems. Get the latest backup trends (and what to do about them) in this study conducted by Forrester Consulting on behalf of Code42 in March 2014.

Tags : endpoint, backup, research, mobile, device, productivity, enterprise, protection
By: Code42     Published Date: Oct 10, 2014

Users always store business data on laptops and desktops, even when they shouldn’t. The adoption of corporate laptops and “bring your own device” only increases the amount of data stored on these endpoint devices, creating more complexity and greater challenges for IT departments mandated to safeguard the business from crippling data loss. Here’s the good news: data loss incidents can be more bearable if you know you’re doing everything possible to minimize your organization’s risk—which means sufficiently protecting all the corporate data and intellectual property stored on endpoints. Read the CrashPlan overview to learn about key CrashPlan features and see how CrashPlan enterprise endpoint backup can support data governance initiatives like legal holds.

Tags : enterprise, crashplan, endpoint, backup, department, safeguard, data loss, it management
By: Code42     Published Date: Oct 10, 2014

Full disk encryption is the ultimate data guardian on corporate endpoints. But when deployed without endpoint backup, it can also be the ultimate nightmare. Many organizations rely on full disk encryption to make data unreadable to unauthorized users. But without endpoint backup, the value of endpoint data is perpetually at risk. The right endpoint backup solution is necessary to ensure authorized users retain access to data should software or hardware fail. Download the executive brief to learn 8 considerations for choosing an endpoint backup solution that complements full disk encryption.

Tags : disk, encryption, data, backup, endpoint, deployed, guardian, solution
By: Code42     Published Date: Oct 10, 2014

ESG Research shows only 38% of organizations have a formal process to back up the endpoint devices employees use to do their jobs. Gone are the days when protecting data meant simply backing up the corporate file server. The IT landscape has shifted, and now data is ever-more distributed. IT organizations are responsible for data protection regardless of device type or owner. If it's company data, IT must protect it. Read as Jason Buffington, senior analyst at ESG, discusses the evolution and quandary of distributed data caused by BYOD and mobile workforce policies. You'll also learn important considerations that reveal the differences between consumer- and enterprise-grade backup.

Tags : data, employee, endpoint, device, demand, research, organization, formal
By: Code42     Published Date: Oct 10, 2014

Eliminate data loss risk by protecting all enterprise information. Today’s organizations face a ballooning data management and risk problem. The use of laptops, tablets, workstations, servers and smartphones in the enterprise to create and store critical data is growing at an alarming rate. Many companies still rely on a legacy, platform-specific data backup solution, even though it doesn’t provide consistent backup across the enterprise. This outdated approach becomes especially risky when IT faces a data migration initiative. Whether migrating to a new version or brand new hardware on the client or server—organizations risk immense data loss and an expensive, intensive disaster recovery undertaking if they launch a data migration effort without first properly securing their data. Continuous, real-time data backup is the only viable solution for protecting all enterprise data while providing for a seamless migration process. But how do you achieve it?

Tags : data management, enterprise, protecting, ballooning, risk, problem, laptop, tablet
By: IBM     Published Date: Oct 10, 2014

Agile Development and DevOps emphasize quick feedback cycles. But how do we test non-trivial applications with many components? What do we do when some components are outside of our control, expensive to access, or simply not ready to test against? Delaying integration testing or running the tests infrequently is can cause problems to linger, quality to fall, and delivery delays.

Tags : agile development, composite applications, integration testing, it management, knowledge management, application integration, best practices, business analytics
By: IBM     Published Date: Oct 10, 2014

Today’s competitive marketplace requires the organization to frequently release and deploy applications at the pace of user demands, with reduced cost, risk, and increased quality.

Tags : application release, application control, application deployment, it management, best practices, business intelligence, business management
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