Enterprise Applications White Papers

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By: destinationCRM.com     Published Date: Apr 15, 2015

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.

Tags : mobile data, customer engagement, crm, customer data, smartphones, mobile communications, mobile data systems, smart phones
    
By: destinationCRM.com     Published Date: Mar 25, 2015

The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.

Tags : crm, contact center, contact center intelligence, business intelligence, customer data, customer service, customer interaction service, customer experience management
    
By: destinationCRM.com     Published Date: Mar 18, 2015

According to Forrester Research group, "Personalizing Customer Service Interactions" is among the top key trends facing customer service organizations today and a driving trend in 2015. Knowing a customer's history, communications preferences, and other unique data points is crucial to delivering a personalized and customized experience.

Tags : crm, customer data, customer personalization, prospects, business intelligence, customer interaction service, customer relationship management, social media marketing
    
By: destinationCRM.com     Published Date: Mar 11, 2015

Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?

Tags : informatica, salesforce, records management, crm, salesforce, customer data, customer relationship management, business intelligence
    
By: NFP Advisor Services     Published Date: Feb 27, 2015

Stuck in the insurance pigeonhole? Learn the top 5 ways to get out.

Tags : insurance, pigeonhole, nfp advisor services, wealth management, ibd advisor survey, asset management, business intelligence, business management
    
By: Sitecore     Published Date: Feb 26, 2015

Discover the overall state of Web Content Management (WCM). This report echo’s other recent analyst publications, showing recognition of Sitecore’s leadership in the industry.

Tags : customer service, content management, vendors, digital experience, optimization, web page, hosting, business
    
By: Sitecore     Published Date: Feb 25, 2015

Choosing the right web content management system plays a central role in the ultimate success of your Internet strategy.

Tags : customer service, content management, vendors, digital experience, optimization, web page, hosting, business
    
By: Sitecore     Published Date: Feb 25, 2015

Are too many technologies preventing you from having a single customer view? Find out the latest customer lifetime value trends in the new Forbes Insights report.

Tags : content management, vendors, digital experience, optimization, web page, hosting, business, agenda
    
By: Sitecore     Published Date: Feb 25, 2015

Sitecore is named as a Leader in The Forrester Wave™ Web Content Management Systems, Q1 2015.

Tags : content management, vendors, digital experience, optimization, web page, hosting, business, agenda
    
By: IBM     Published Date: Feb 24, 2015

In an unpredictable world, forecasting errors are unavoidable. This webinar offers some valuable guidance, in the form of Six Principles of Forecast Mastery, which point the way to a better future. Watch today and learn why treating forecast error as a friend can help you improve your organization's performance.

Tags : forecasting errors, quality forecasting, best practices, business performance solutions, knowledge management, enterprise applications, analytical applications, productivity
    
By: IBM     Published Date: Feb 24, 2015

Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.

Tags : mobile capture, ibm, process agility, customer service, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 24, 2015

Read this report from AIIM to discover what issues on-premise ECM users are facing, how external collaboration support is managed, what cloud and mobile functionalities users are requesting, and what alternative scenarios are being considered.

Tags : ibm, ecm, ecm users, mobile funtionalities, cloud functionalities, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 24, 2015

Read this report from Forrester Research to learnhow IBM ACM solutions improve the efficiency of knowledge workers, integrate with analytics to create upselling and cross-selling opportunities and reduce the cost and risk of regulatory fines through increased audit consistency.

Tags : ibm, acm solutions, cross-selling opportunities, audit consistency, it management, knowledge management, enterprise applications
    
By: IBM     Published Date: Feb 24, 2015

This paper asks the key questions that IT, legal, records, compliance officers and corporate managers should consider when contemplating an information lifecycle governance solution, and why these elements are critical in addressing e-discovery challenges.

Tags : ibm, lifecycle governance, e-discovery, e-discovery challenges, ilg solutions, it management, knowledge management, data management
    
By: Workday     Published Date: Feb 23, 2015

This practical guide gives you the tips on making the case for change as well as how to position the benefits of shifting to the cloud for your CEO, CFO, and CIO.

Tags : hr technology, cloud, hr in the cloud, cloud hr, identify a vendor, ceo, cfo, cio
    
By: Intel Security     Published Date: Feb 23, 2015

This paper reveals how managing risk today means making sense of more data: vulnerability scans, application and database logs, flows, access and session records, alerts, and trending analysis.

Tags : security connected framework, big security data, big data, log management, siem, security event management, risk, cyber-hacking
    
By: Workday     Published Date: Feb 23, 2015

Learn about five business trends that are driving cloud adoption in this free whitepaper.

Tags : hr in the cloud, saas adoption, saas, cloud, hr workforce, targeted talent strategies, hr technology, technology innovation
    
By: Bit9     Published Date: Feb 20, 2015

You can’t open a newspaper or visit an online news site these days without some mention of a cyber-attack or data breach. These activities are becoming more prevalent, and as a result, the reporting of these activities is also on the rise. Bit9 + Carbon Black reached out to a series of experts to collect their thoughts and advice on dealing with data security incidents or breaches.

Tags : breach preparation, data breaches, bit9, it data security, security, it management, enterprise applications, business intelligence
    
By: Bit9     Published Date: Feb 20, 2015

Businesses need to view security as a process and leverage solutions that can proactively collect data, apply aggregated threat intelligence, reduce the cost and complexity of incident response and evolve, adapt and learn from your investigation. This eGuide will cover how a continuous approach to response can resolve these challenges and put your organization in a better security posture by proactively preparing for a breach.

Tags : it threat intelligence, aggregated data, bit9, security solutions, incident response, security, it management, enterprise applications
    
By: Bit9     Published Date: Feb 20, 2015

Most organizations have not proactively prepared for a breach. In fact, a majority of incident responders (52 percent) say they lack the necessary visibility into endpoint vulnerabilities. Without continuous data collection at the endpoint, preparing and responding to a breach is exponentially hampered. Download the SANS Institute’s latest industry survey to understand these key findings.

Tags : endpoint data, bit9, ir capabilities, siem integration tools, security, it management, enterprise applications, business intelligence
    
By: Bit9     Published Date: Feb 20, 2015

With the number of advanced attacks increasing every day—most undiscovered through traditional detection and response solutions—truly hunting for threats within your environment can be a laborious task. To combat this, enterprises must focus on prioritizing endpoint data collection over detection, leveraging comprehensive threat intelligence, and expanding detection beyond the moment of compromise.

Tags : advanced attacks, bit9, endpoint data, it threat intelligence, it security solutions, security, it management, enterprise applications
    
By: Extreme Networks     Published Date: Feb 20, 2015

Este documento expone cinco criterios clave que cualquier organización que se esté planteando desplegar o evolucionar su red inalámbrica debería tener en cuenta si pretende tomar una decisión de compra acertada.

Tags : soluciones wireless, byod, wi-fi, infraestructura, it management, wireless, knowledge management, enterprise applications
    
By: Extreme Networks     Published Date: Feb 20, 2015

Use these questions to help decide which vendor’s SDN platform is best equipped to support your organization as you face a rapidly changing world of technology.

Tags : sdn platform, sdn solutions, software-defined networking, it solutions, it management, enterprise applications, data management
    
By: Extreme Networks     Published Date: Feb 20, 2015

Download this whitepaper to learn key concepts for designing a standards-based data center fabric to meet the requirements of today and tomorrow.

Tags : data center networking, standards-based data center, vendor-specific training, it solutions, it management, knowledge management, enterprise applications
    
By: BitSight Technologies     Published Date: Feb 20, 2015

Download "Continuous Third Party Security Monitoring Powers Business Objectives And Vendor Accountability" (a commissioned study conducted by Forrester Consulting on behalf of BitSight) to learn how companies are continuously managing third party risk.

Tags : bitsight technologies, security, cyber attacks, monitoring, third party security monitoring, third party risk, risk management, it management
    
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