Enterprise Applications White Papers

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By: destinationCRM.com     Published Date: Jul 29, 2015

In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center.

Tags : crm, workforce management, workforce optimization, customer service best practices, call center management, customer service, ebusiness, productivity
By: destinationCRM.com     Published Date: Jul 15, 2015

The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.

Tags : crm, appexchange, customer service, customer interaction service, marketing automation, sales automation, collaborative commerce, customer experience management
By: destinationCRM.com     Published Date: Jun 24, 2015

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.

Tags : crm, customer interaction, customer satisfaction, customer service, best practices, customer interaction service, customer relationship management, ebusiness
By: destinationCRM.com     Published Date: Jun 17, 2015

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.

Tags : customer communications, customer service, nurturing, customer conversation, ip telephony, mobile data systems, customer interaction service, customer satisfaction
By: destinationCRM.com     Published Date: Jun 10, 2015

Delivering great customer experiences depends on consistency, accuracy, and convenience and this roundtable will focus on how to create and support a call center that balances inbound, outbound and intelligent call routing to make the most of the voice channel.

Tags : call center, call center routing, inbound ivr, ivr, ip networks, ip telephony, call center management, customer interaction service
By: destinationCRM.com     Published Date: May 20, 2015

In the Best Practices Guide, we try to educate our readers on how to build a VoC (Voice of the Customer) strategy that can provide meaningful results and help accomplish strategic goals.

Tags : voc, voice of the customer, customer service, customer satisfaction, best practices, customer interaction service, customer relationship management, collaborative commerce
By: destinationCRM.com     Published Date: Apr 15, 2015

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.

Tags : mobile data, customer engagement, crm, customer data, smartphones, mobile communications, mobile data systems, smart phones
By: destinationCRM.com     Published Date: Apr 15, 2015

Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map your customers' journeys and your organization's ability to deliver a superior customer experience.

Tags : convergys, customer experience, customer service, customer journey, crm, customer interaction service, customer satisfaction, ebusiness
By: Network Instruments     Published Date: Apr 01, 2015

With the expanding sophistication of large-scale breaches, the question isn’t whether most organizations will be hacked – it’s when. The APM for Security Forensics white paper shows you how performance monitoring tools can act as a network security camera. It also includes a case study of how one network team used a performance monitoring solution to identify the surprising source of an attack.

Tags : apm, security, application performance management, it infrastructure, it security, data loss, intrusion detection, intrusion prevention
By: Network Instruments     Published Date: Apr 01, 2015

Ready to effectively monitor in the cloud? It’s time to go beyond vendor provided data and establish performance metrics and baselines that matter. The 3 Key Cloud Monitoring Metrics IT Brief helps you identify cloud monitoring challenges while providing the strategies to succeed.

Tags : cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics, business metrics
By: Network Instruments     Published Date: Apr 01, 2015

Big data projects are becoming reality for nearly every major enterprise. According to a recent survey, 49 percent of respondents say they are implementing, or likely to implement big data projects in the future. Twelve percent already have. With big data comes surprising impacts to your network. The 4 Steps to Surviving Big Data white paper will help you identify problems before they start.

Tags : big data, data projects, network performance, data management, network impact, network performance management, business metrics
By: Bit9     Published Date: Mar 31, 2015

Today’s PCI compliance landscape is one of continuing change and scrutiny. Given the number of recent high-profile breaches in the retail space, the pressures will only increase.

Tags : pci assessments, pci compliance, bit9, data security standards, security, it management, knowledge management, enterprise applications
By: Bit9     Published Date: Mar 31, 2015

Bit9’s approach to compliance is simple. Organizations should include relevant stakeholders in building Compliance Control Policies to meet regulatory standards while supporting business goals. Control Policies dictate which assets are covered by each Standard and what actions users can execute for each asset. By grouping similar classes of assets and users, policies can be logical to users, enforcement is automatic and audits are simplified.

Tags : it auditor, security controls, risk compliance, bit9, compliance control policies, security, it management, knowledge management
By: Bit9     Published Date: Mar 31, 2015

This eGuide will update you on the latest HIPAA changes impacting information security, and outlines practical steps you can take, starting today, to not only meet HIPAA’s compliance requirements but to also make tangible improvements to your information security program as a whole.

Tags : phi security, hipaa compliace, information security programs, bit9, hipaa risk, security, it management, knowledge management
By: Bit9     Published Date: Mar 31, 2015

POS devices have become a constant target for criminal hackers. Protecting your point-of-sale systems as well as cardholder data is becoming the most crucial element to securing your organization. This eBook will help you understand the history of POS technology and the advanced threats currently facing your environment.

Tags : pos, pos security, pos systems, pos technology, bit9, security, it management, knowledge management
By: Dell     Published Date: Mar 30, 2015

Dell has teamed with Intel to create innovative solutions that can accelerate the research, diagnosis and treatment of diseases through personalized medicine. The combination of leading-edge Intel® processors and the systems and storage expertise from Dell create a state-of-the-art solution that is easy to install, manage and expand as required. Download to learn more.

Tags : dell, intel, genomics, research, data analysis, gdap, servers, blade servers
By: CDW     Published Date: Mar 27, 2015

IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.

Tags : mobile, data, communication, tablet, smartphone, device, enterprise, tools
By: CDW     Published Date: Mar 27, 2015

Many organizations are seeing clear and quantifiable benefits from the deployment of mobile technologies that provide access to data and applications any time, anywhere. These benefits often include increased profits, a more efficient and productive workforce, and enhanced customer service.

Tags : mobile, productive, workforce, deployment, customer service, benefit, success, data
By: CDW     Published Date: Mar 27, 2015

Mobile devices are ubiquitous. The wide variety of functions they provide on the go — everything from making phone calls to checking email to literally millions of applications — has created widespread demand around the globe for this technology. With the right tools, an organization can extend the workplace far beyond its own physical walls. And employees can be active at any time within the 24-hour cycle; whenever inspiration strikes, a smartphone or tablet can quickly harness their productivity.

Tags : mobile, help desk, phone call, productivity, smartphone, tablet, email, applications
By: Equinix     Published Date: Mar 26, 2015

Seeking to gain a competitive advantage with increased business agility, global consulting engineering construction and operations company CDM Smith decided to transform their current network architecture, leverage a hybrid cloud model to gain access to new dynamic workloads and introduce greater global consistency. By choosing an integrated solution designed by Equinix and partner CFN Services, CDM Smith now has a flexible network model that is application-focused, scalable and cost-effective.

Tags : business agility, competitive advantage, integrated solution, application-focused, scalable, cost-effective, it management, enterprise applications
By: Equinix     Published Date: Mar 26, 2015

The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.

Tags : bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
By: Equinix     Published Date: Mar 26, 2015

A leading U.S.-based financial services firm was faced with the growing challenge of providing consistent application performance to a vast employee base and nationwide network of partners. The company turned to Equinix to help redesign its network, both to improve performance and prepare for a move to a cloud-enabled environment. Equinix worked with the firm to deploy bi-coastal Equinix Performance Hubs, extension nodes of the company’s existing network placed in strategically located Equinix International Business Exchange (IBX) data centers. A Performance Hub moves services closer to end users and provides direct access to networks and cloud providers. By deploying Performance Hubs, the customer created a high-performance services platform for its business. The result was a dramatic decrease in network latency, improvements in application performance and an enhanced user experience.

Tags : financial services, cloud-enabled environment, cloud providers, network latency, application performance, enhanced user experience, it management, enterprise applications
By: Equinix     Published Date: Mar 26, 2015

With the explosion of cloud traffic growth, demands on enterprise networks are changing fast. Fortunately, we have a solution. Equinix Performance Hub can improve the performance of your entire network — and give your users the experience they’re demanding — while simplifying your infrastructure. This infopaper will show you how to take advantage of all the benefits Performance Hub has to offer.

Tags : cloud traffic growth, enterprise networks, infrastructure, performance, network, it management, enterprise applications
By: Comcast     Published Date: Mar 24, 2015

For today’s businesses, fast Internet access is more than a competitive advantage. It is an operational necessity. Changes in the way companies are working – and the tools they are using – have created the need for high-speed connections to services and individuals off-site. Across the country, in-house servers are rapidly being replaced by cloud-based infrastructure. Videoconferencing is helping businesses cut travel costs. Mobile devices – with easy links to work-related content – are enabling more employees to be more productive, from any location. All of these applications have one factor in common: they require bandwidth. And plenty of it. Download this white paper to learn more about high-speed internet connections.

Tags : dsl, high-speed internet, cable, internet connection, productivity, bandwith, enterprise applications, data management
By: Comcast     Published Date: Mar 24, 2015

Trends such as big data and BYOD have made the network more critical than ever. Research shows the pain points IT departments are experiencing with network infrastructure - and the investments they're making to improve capacity, scalability, and flexibility. Download this white paper to learn more about network trends.

Tags : network, big data, byod, it department, network infrastructure, scalability, capacity, enterprise applications
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