Business Intelligence White Papers

Business Intelligence is a broad category of applications and technologies for gathering, providing access to, and analyzing data for the purpose of helping enterprise users make better business decisions. The term implies having a comprehensive knowledge of all of the factors that affect your business. It is imperative that you have an in depth knowledge about factors such as your customers, competitors, business partners, economic environment, and internal operations to make effective and good quality business decisions. Business intelligence enables you to make these kinds of decisions.
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By:     Published Date: Mar 25, 2015

The Golden Rule of treating others as you would like to be treated yourself is never more true than in the contact center. Creating an intelligent contact center embodies the essence of the Golden Rule by creating consistent, effective, and efficient methods of delivering customer service, regardless of the customer channel, and being fully integrated with the entire enterprise.

Tags : crm, contact center, contact center intelligence, business intelligence, customer data, customer service, customer interaction service, customer experience management
By:     Published Date: Mar 18, 2015

According to Forrester Research group, "Personalizing Customer Service Interactions" is among the top key trends facing customer service organizations today and a driving trend in 2015. Knowing a customer's history, communications preferences, and other unique data points is crucial to delivering a personalized and customized experience.

Tags : crm, customer data, customer personalization, prospects, business intelligence, customer interaction service, customer relationship management, social media marketing
By:     Published Date: Mar 11, 2015

Your Sales, Marketing and IT teams have put all of their energy into customizing and rolling out the perfect Salesforce system. But right after launch, someone realizes that the team has committed this terrible (and common) mistake. The reports are inaccurate, notes aren't being recorded and customer data is either duplicated or missing. What's going on?

Tags : informatica, salesforce, records management, crm, salesforce, customer data, customer relationship management, business intelligence
By: Bit9     Published Date: Feb 20, 2015

You can’t open a newspaper or visit an online news site these days without some mention of a cyber-attack or data breach. These activities are becoming more prevalent, and as a result, the reporting of these activities is also on the rise. Bit9 + Carbon Black reached out to a series of experts to collect their thoughts and advice on dealing with data security incidents or breaches.

Tags : breach preparation, data breaches, bit9, it data security, security, it management, enterprise applications, business intelligence
By: Bit9     Published Date: Feb 20, 2015

Businesses need to view security as a process and leverage solutions that can proactively collect data, apply aggregated threat intelligence, reduce the cost and complexity of incident response and evolve, adapt and learn from your investigation. This eGuide will cover how a continuous approach to response can resolve these challenges and put your organization in a better security posture by proactively preparing for a breach.

Tags : it threat intelligence, aggregated data, bit9, security solutions, incident response, security, it management, enterprise applications
By: Bit9     Published Date: Feb 20, 2015

Most organizations have not proactively prepared for a breach. In fact, a majority of incident responders (52 percent) say they lack the necessary visibility into endpoint vulnerabilities. Without continuous data collection at the endpoint, preparing and responding to a breach is exponentially hampered. Download the SANS Institute’s latest industry survey to understand these key findings.

Tags : endpoint data, bit9, ir capabilities, siem integration tools, security, it management, enterprise applications, business intelligence
By: F5 Networks Inc     Published Date: Feb 18, 2015

In this article, F5's Karl Triebes and VMware's Kit Colbert share their perspectives on where the market is headed, and how IT organizations can stay ahead of the curve when it comes to securing apps in a mobility-focused world.

Tags : application security, mobility-focused world, application solutions, it management, knowledge management, enterprise applications, business intelligence
By: IBM     Published Date: Feb 18, 2015

This white paper digs deep into the reasons testing mobile apps is fundamentally harder than traditional web or desktop applications. A collaboration by Tina Zhuo and Dennis Schultz from IBM along with Yoram Mizrachi from Perfecto Mobile and John Montgomery from uTest, these experts explore the complexities of mobile test environments, the value of the mobile device cloud, the unique role crowd sourcing can play, and how teams can leverage automation to help deliver quality apps.

Tags : mobile app testing, ibm, desktop applications, mobile test environments, mobile device cloud, it management, knowledge management, enterprise applications
By: Avaya     Published Date: Jan 23, 2015

This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.

Tags : unified communications, managing uc, uc becoming more powerful and useful, mobile computing, mobile data systems, application integration, business integration, business intelligence
By: Entrust     Published Date: Jan 16, 2015

Google is phasing out SHA-1, a secure hash algorithm for SSL certificates that has proven susceptible to collision attacks. But upgrading is complex. Entrust navigates you through the rapid sun-setting of SHA-1 certificates for a seamless, secure experience for your end users.

Tags : entrust, sha-2, chrome, security, certificate, b2b, application, browser
By: Entrust     Published Date: Jan 16, 2015

Small- or medium-sized businesses run on hard work, dedication and loyal customers. But size shouldn’t exclude SMBs from using the proper security technology to protect online customer identities. That’s why Entrust offers nine simple tips to improve security for SMBs and end-customers alike. From basic techniques like updating software to more advanced authentication strategies, this guide ensure your business is establishing the proper security foundation in today’s hyper-connected world.

Tags : entrust, security, certificate, b2b, application, browser, applications, saas
By: Comcast     Published Date: Jan 15, 2015

For most small and mid-sized businesses the future is all about growth, and a cloud-based approach to information technology is inherently supportive of growth strategies.

Tags : comcast, technology, business, blueprint, plan, start-up, start, future
By: Dyn     Published Date: Jan 14, 2015

Every user’s first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to slow page loads, dissatisfied customers, and lost business. However, you can improve results, contain costs, and make better use of valuable IT personnel by leveraging a cloud-based DNS service.

Tags : cloud based, dns service, ddos attack, user experience, infrastructure, dns performace, ddos, business intelligence
By: Intacct Corporation     Published Date: Jan 02, 2014

Learn the 4 essential features to bring your accounting system out of the Stone Age. Modern businesses are, by their nature, complex. But if you're using an accounting system that forces you to struggle with manual processes—limiting your flexibility and draining your productivity—you might as well be stuck in the Stone Age. But there's great news! It's 2014, and there's never been a better time to make the move to a modern accounting system. What features should you look for? Download our new checklist, "Essential Features of a Modern Accounting System," to learn how the right accounting system can help you: • Automate financial processes and optimize workflows to fit your organization's business processes. • Access real-time data to drive business insight and improve decision making. • Lower IT costs and reduce technology risks with a best-in-class cloud architecture.

Tags : accounting, modernizing account system, automate financial processes, business processes, real-time data access, best-in-class cloud architecture, business analytics, business intelligence
By: Pentaho     Published Date: Feb 26, 2015

Ventana’s benchmark research on big data integration will help you become familiar with the tools and technologies you need to help your organization succeed with big data.

Tags : benchmark research, big data integration, big data, business intelligence systems, business analytics, data integration, business intelligence, database development
By: Digital Realty Trust     Published Date: Feb 25, 2015

Finding the right provider for your business can prove tricky when primary decision makers are “across the pond”.

Tags : it management, business intelligence, database development, data center
By: Digital Realty Trust     Published Date: Feb 25, 2015

Leading Semiconductor IP Supplier Requires Fully Customized Data Center Solution that Aligns with its Corporate Responsibility Vision of a Sustainable and Connected Future

Tags : business intelligence, data center
By: Digital Realty Trust     Published Date: Feb 25, 2015

Future expansion was a key consideration for this growing health care client

Tags : data center, infrastructure management, access control, physical security, it management, business intelligence
By: Digital Realty Trust     Published Date: Feb 25, 2015

You ultimately want to focus on giving more attention to your customers and to expanding worldwide, and less on data center maintenance.

Tags : data center, cloud hosting, data center maintenance, it management, business intelligence
By: Oracle     Published Date: Feb 24, 2015

To succeed in this new business climate, smart businesses are adapting and realizing that the next frontier is to read and respond to the “Digital Body Language” of their prospects. This new body language is revealed through online activities such as website visits, white paper downloads, and email responses. Find out more about Digital Body Language. Download “Reading and Responding to Your Prospects’ Buying Behavior in the Online World”

Tags : oracle, digital marketing, b2b, rfp, feedback, signals, data, behavior
By: Oracle     Published Date: Feb 24, 2015

Content marketing is driving the way marketing organizations are engaging their audiences. In our consumer-empowered world, it’s become more difficult for marketers to cut through clutter and a lot more challenging to garner loyalty with their audiences. That’s why smart content delivered in context will make you stand out in the crowd. Read the modern marketing essentials guide on Content Marketing now.

Tags : oracle, marketing cloud, essentials, content, strategy, business objectives, target audience, engagement
By: Oracle     Published Date: Feb 24, 2015

Oracle commissioned Forrester to interview 498 marketing decision-makers from across the US and Europe, finding that most companies are in the process of evolving marketing practices, but on average they are only about halfway to the goal of becoming customer obsessed or modern marketers. Read all the results. Get the report.

Tags : oracle, forrester, brand management, digital marketing, marketing automation, technology, decision making, information
By: CDW     Published Date: Feb 24, 2015

Software asset management (SAM) solutions promise to fix all that. They present a set of tools, practices and processes that take the uncertainty out of software licensing and enable organizations to fully optimize software inventories.

Tags : software license, software compliance, software asset management, sam, strategic license management, cloud-based services, virtualization, network security
By: Digital Realty Trust     Published Date: Feb 24, 2015

The threats facing businesses today are arguably the most aggressive and dynamic in history, with data centers’ infrastructure comprising a paramount element in the first line of defense for many companies. The advent of mobile and cloud computing has compounded the calculus, driving increased dependence on third parties as significant contributors to a company’s enterprise security posture. As the trend toward data center outsourcing continues to grow, organizations find themselves relying heavily on the ability of their data center providers to deliver levels of security that meet their own rigorous standards. The provider’s security plan is often integral to the foundation for a client’s in-house protection mechanisms that support the confidentiality, integrity and availability of its data, and must therefore integrate seamlessly into a client’s security plan.

Tags : data center, security, infrastructure, cloud computing, it management, business intelligence
By: Digital Realty Trust     Published Date: Feb 24, 2015

Managing the regulatory landscape in the data center. Enterprise data center clients operate in some of the most complex and regulated environments in the world. These clients need assurance that their partners are up to the challenge of meeting their needs and operating effectively within a dynamic ecosystem. For the client-focused data center solutions provider, this presents a perfect opportunity to differentiate its services from those of other solution providers who simply provide five 9’s.

Tags : compliance, data center, management, business intelligence, service management, infrastructure
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