Knowledge Management

Download this new Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers.

The August 2010 report 'Gartner Magic Quadrant for Web Content Management' has positioned SDL as a leader in Web Content Management (WCM). See how Web Content Management vendors were rated based on "Completeness of vision" and "Ability to Execute".

Adobe is synonymous with PDF for good reason - Adobe Systems, Inc. invented the PDF (Portable Document Format) as an "open" specification. Since being introduced it has been implemented by more than 1,800 hardware and software vendors worldwide.

This eBook explores strategies for delivering online training that effectively engages employees and yields greater productivity.

This paper will examine how you can gain reliable, accessible information from efficient, integrated IT systems - and use that information to make faster, smarter decisions.

The CFO needs a unified view that integrates multiple data sources and KPIs, and places them in the context of strategic goals.

Off-the-shelf instant messaging (IM) lets malware into the Enterprise, and compromises regulatory compliance and copyright protection. Find out how a secure IM service can keep you covered.

Enhance business productivity with streamlined communications and collaboration.

Read this Technology Evaluation Centers paper for information on how to use Information Technology to drive better information quality and better decision-making.

Customer satisfaction sets businesses apart - for better or for worse. And because it has become such a major competitive differentiator, you've got to deliver a memorable customer experience every time.

This report examines how top performing companies are implementing sales intelligence initiatives to increase pipeline quality and contextualize opportunities with relevant information.

This study highlights best practices from 72 companies to identify how best in class organizations use data to achieve superior performance.

The Emergence of the Application Delivery 2.0 Era: The primary goal of this handbook is to help IT organizations plan for that transformation.

This slide version of a recorded event delivers key findings of an in-depth consumer survey studying travel Web site functionality and conversion rate satisfaction. Host Margaret Rivera of Akamai and presenter Caroll Rheem, Director of Research at PhoCus Wright, define best practices for fast, reliable travel Web sites.

Why are executives turning to the CaaS model for their contact center? Learn what CaaS does, and just how easy it is to get started.

Learn how an automated dialer solution and best practices can improve contact success and increase agent productivity levels to 45 to 55 minutes each hour.

In this business environment, strong authentication-using multiple factors to ensure users are indeed who they claim to be-is vital. As they evaluate the alternatives, many organizations are opting to use SMS authentication, which offers a mix of convenience and security that make it ideally suited to many usage scenarios. Read this white paper to find out more!

The City of Miami's Fire Computer Aided Dispatch (CAD) system, which was state-of-the-art when it was installed more than 20 years ago, has been strained by the demands of an increasing population and was no longer able to integrate smoothly with new systems and functionality.

This free white paper maps out a four step process on how to choose the right PDF software for your organization.

This case study examines Adobe's globalization efforts in transforming traditional practices to global content value chains and outlines how Adobe's been able to do it successfully.

Download our Localization Kit guide to learn best practices in localization kit development.

The purpose of this paper is to help organizations meet compliance obligations in a systematic way that significantly reduces its complexity and reduces the cost on a year-over-year basis.

Download this paper to understand how a hosted service can keep email flowing in your business.

Make informed decisions about archiving requirements in your business.

Looking back to the first iterations of travel Web sites, we can appreciate just how far technology has come. As advancements like high-speed connections began to replace the now archaic dial-up experience, consumers adjusted their expectations and demands of the companies they patronized. To gain a deeper understanding of the status of travelers' current online expectations, Akamai commissioned PhoCusWright to conduct a study examining key elements of the online consumer experience.