SAP White Papers

SAP AG is the largest European software enterprise, with headquarters in Walldorf, Germany. SAP was founded in 1972 as Systemanalyse und Programmentwicklung by five former IBM engineers in Mannheim, Germany. The acronym was later changed to stand for Systeme, Anwendungen und Produkte in der Datenverarbeitung ("Systems, Applications And Products in Data Processing") and since the 2005 annual general meeting the company's official name is just SAP AG.
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By: SAP     Published Date: Jun 23, 2009

The Economist Intelligence Unit examines the lessons learned from the current financial crisis, and proposes ten practical lessons that could help to address perceived weaknesses in risk identification, assessment and management.

Tags : recession, sap, economist, risk management, risk, recovery, risk identification, crisis
By: SAP     Published Date: Jun 22, 2009

Traditional BI solutions face many obstacles and limitations.  However, the need for timely and succinct business intelligence (BI) continues to grow.  

Tags : sap, dashboard, dashboards, business intelligence, business solutions, integration, ziff davis, live data
By: SAP     Published Date: Jun 22, 2009

Read this white paper from CFO Research Services, which examines why and how chief financial offers are looking to create "highly integrated" organizations by moving from standalone spreadsheets to integrated planning, budgeting, and forecasting systems. (CFO Research Services, 2008)

Tags : cfo, sap, global organizations, forecasting, budgeting, planning, finance, financing
By: SAP     Published Date: Jun 18, 2009

Examine the importance of improving visibility into asset performance - and review four activities that can form the basis for getting more out of the assets in your portfolio to drive better decisions in allocating scarce capital to new asset investments.

Tags : sap, asset visibility, asset management, performance, asug, content management system, information management
By: SAP Inc.     Published Date: Jun 16, 2009

To succeed in the professional services industry, your firm must continually improve its service delivery methods. Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and co-creating value with your clients.

Tags : sap, service delivery innovation, financial metrics, enterprise applications, business analytics, international computing
By: SAP Inc.     Published Date: Jun 16, 2009

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. Studies show that even well-formulated plans often fall short; here's how to change that.

Tags : sap, enterprise performance, strategy management, managing initiatives, enterprise applications, business process management, enterprise resource planning, international computing
By: SAP Inc.     Published Date: Jun 16, 2009

CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.

Tags : crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty
By: SAP Inc.     Published Date: Jun 16, 2009

High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.

Tags : sap, hcm, human capital management, human resources, platforms, international computing
By: SAP Inc.     Published Date: Jun 16, 2009

Gain insight into how you can meet organizational readiness challenges facing your company as you adopt new technology. Take the right steps and implement change management strategies to ensure that your organization adapts effectively to change and ultimately becomes a best-run business.

Tags : sap, organizational readiness, organizational change management, ocm, change management, enterprise applications, total cost of ownership, international computing
By: SAP Inc.     Published Date: Jun 16, 2009

Learn how to make better decisions through IT: Efficiency is at the heart of your business goals—whether it is efficient operations, customer interactions, financial transactions, or human resources support. If your company is operating efficiently, you make faster, smarter decisions, respond quickly to market changes, reduce costs, and consistently meet performance standards.

Tags : sap, business management, efficiency, productivity, operational efficiency, operations, decision-making, decision making
By: SAP Inc.     Published Date: Jun 16, 2009

This white paper introduces operational strategies and trends in ERP that drive the consideration of an Enterprise Services Architecture (ESA). You will be able to assess whether ESA can help your organization deliver operational excellence and realize new levels of innovation.

Tags : sap, erp, soa, enterprise services architecture, esa, operational excellence, enterprise resource planning, enterprise applications
By: SAP Inc.     Published Date: Jun 16, 2009

Consider five key service process platforms that are shaping the future – as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.

Tags : sap, customer service, it strategy, customer expectations, enterprise applications, customer relationship management, international computing
By: SAP Inc.     Published Date: Jun 16, 2009

This paper includes in-depth telephone interviews with senior executives at large and midsize companies known to be employing talent management techniques as well as content from presentations given at industry conferences on the topic.

Tags : sap, talent management, talent management techniques, workforce management, process integration, talent shortage, strategic workforce plans, international computing
By: SAP Inc.     Published Date: Jun 16, 2009

This paper reviews the current status of MDM, and offers suggestions for planning, building and deploying an MDM environment.

Tags : sap, master data management, mdm, business intelligence, data warehousing, sor, system of record, enterprise mdm
By: SAP Inc.     Published Date: Jun 16, 2009

As the sheer amount of information available for Business Intelligence (BI) applications has grown, and the sophistication of BI capabilities has accelerated, organizations are striving to improve time-to-information for business users.

Tags : sap, data management, business intelligence, data storage, laggards, best-in-class, time-to-information, data management infrastructure costs
By: SAP Inc.     Published Date: Jun 16, 2009

Innovation is no stranger to the information technology function. Armed with increasingly sophisticated applications, IT-led teams have consistently found new ways to streamline enterprise business processes, vastly improving operating efficiency and reducing costs. Corporate leaders, however, are raising the bar: they expect IT’s core mission to expand from cost-cutting to enabling revenue generation within a short period of time.

Tags : sap, new mandate for it, global technology forum, capgemini, cisco systems, deploying information technology, enterprise applications, business process automation
By: SAP Inc.     Published Date: Jun 16, 2009

This white paper presents IDC’s framework for implementing operational excellence (op ex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.

Tags : sap, operational excellence, op ex, internal assessment, competitive benchmarking, resource prioritization, enterprise applications, application performance management
By: SAP Inc.     Published Date: Jun 16, 2009

Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.

Tags : customer service, customer satisfaction, customer retention, retention, loyalty, crm, customer, client
By: SAP Inc.     Published Date: Jun 16, 2009

Explore the latest feedback from HR organizations about how they are now taking on a much greater role in strategic business activities. The study finds that HR top performers are managing to strike the right balance between efficient transaction processes, cost, and service delivery.

Tags : sap, human resources, human capital management, international computing
By: IBM     Published Date: Jun 15, 2009

Read the white paper to see how IBM Lotus Notes and Domino software empowers users to take action, create and share knowledge and collaborate with teams. And discover how this new kind of desktop application, leveraged from 20 years of leadership can help deliver an enhanced user experience, drive greater business value and boost IT performance.

Tags : ibm, lotus, lotus notes, lotus domino, it performance, collaboration, connect, desktop application
By: IBM     Published Date: Jun 15, 2009

In this white paper, you'll see how Lotus Notes 8.5 boosts bandwidth by storing one copy of attachments, rather than allowing duplicate via threads. You'll also discover how upgrading lets you elevate collaboration and enhance efficiency with tools that empower users to take action, create and share knowledge, and collaborate with teams.

Tags : ibm lotus, domino, 8.5, collaboration, green, empower, access, connect
By: IBM     Published Date: Jun 15, 2009

Read this astounding case study to see how migrating to IBM Lotus software with a broadly functional messaging platform increased the efficiency and support of mobile users for the Kentucky Baptist Convention. Then you'll learn how your own business can improve communications, drive down costs and eliminate the need for additional Web software.

Tags : kentucky baptist convention, case study, nonprofit, lotus software, messaging platform, ibm lotus, domino, 8.5
By: SAP     Published Date: May 15, 2009

Answer six questions and find out if your company is making the same mistakes as your peers in a down economy. Determine the level of business intelligence opportunity across your organization and whether a business intelligence solution can improve your organization's decision making and, ultimately, its performance.

Tags : sap, cashflow, revenue, stakeholders, business intelligence, days sales outstanding, dso, best practices
By: SAP     Published Date: May 05, 2009

Learn how to meet the challenges facing your agency with respect to the recent stimulus plan. Accept the government's challenge to maintain your focus on developing programs that achieve long-term results for constituents, while ensuring that these programs adhere to the complex requirements for stimulus funds.

Tags : sap, economic stimulus fund, stimulus plan, arra, recovery, infrastructure, enterprise resource planning, it spending
By: SAP     Published Date: May 04, 2009

Discover specific actions companies can take to ensure high cash-flow velocity and vital liquidity. Get answers to these key questions: How can I protect the health of my commercial cash flows? How can I gain better visibility into sources and uses of cash? And how can I increase control over my global cash balances?

Tags : cash, sap, cash-flow, sap executive, dso, cash conversions, accounts receivable, enterprise software
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