Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: Layered Tech, Inc.     Published Date: Dec 16, 2010

Layered Tech's engineers created a customized package of virtual private data centers (VPDCs), managed services and disaster recovery solutions that support KANA's clients, large and small. Layered Tech tailored the architecture to meet the highest enterprise security requirements, as well as ensuring that each KANA client can deploy applications that scale to ongoing volume fluctuations.

Tags : layered tech, kana, virtual private data center, enterprise security, vpdc, disaster recovery, customer interaction, grid computing
    
By: Experian QAS     Published Date: Dec 13, 2010

While the overall economic perspective is looking brighter than it was a few months ago, retail banks are still looking to cut bottom line costs and reduce expenses wherever possible.

Tags : banking/accounting/financial, contact data quality and retail banks, customer relationship management, marketing automation, database development, data quality, data warehousing
    
By: IBM     Published Date: Dec 07, 2010

Case Management And the Implications in the Financial Services Industry.

Tags : ibm, advanced case management podcast, financial services industry, customer service, content and process management, analytics, business rules, collaboration
    
By: IBM     Published Date: Dec 07, 2010

Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.

Tags : ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management
    
By: Interactive Intelligence     Published Date: Nov 10, 2010

The demand for customer centricity is not only increasing it's becoming the driving principle behind any successful customer service strategy. Learn more about the recommended approach to customer centricity, from Marlon Machado, Product Manager, IBM and Brad Herrington, Sr. Manager, Solutions Marketing, Interactive Intelligence.

Tags : interactive intelligence, ibm, customer service strategy, marketing segment, crm, cebp, customer interaction service, customer relationship management
    
By: SAP     Published Date: Nov 09, 2010

Read this technology brief from Ziff Davis Enterprises to learn about the benefits for an organization by taking a "greenfield" approach to enterprise mobility.

Tags : sap, mobility, competitive edge, greenfield, enterprise mobility, mobile, applications, sybase
    
By: IBM Software     Published Date: Nov 04, 2010

View this online demo to uncover how IBM Business Analytics is helping retailers to better connect with customers and create advantage.

Tags : ibm cognos, business analytics, retail demo, business intelligence, predictive analytic, customer interaction, customer interaction service, customer relationship management
    
By: IBM Software     Published Date: Nov 04, 2010

Read this white paper to leverage business intelligence, performance management and predictive analytics to increase revenue and improve operations.

Tags : ibm cognos, business analytics, performance management, predictive analytic, customer service, call center operation, telecommunications service providers, wireless application software
    
By: IBM Software     Published Date: Nov 02, 2010

Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve advantage.

Tags : ibm cognos predictive analysis, customer intimacy imperative, analytic tool, crm, business analytics, customer interaction service, customer relationship management, customer satisfaction
    
By: IBM Software     Published Date: Nov 02, 2010

This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.

Tags : ibm cognos predictive analysis, business performance, customer relationship, customer intimacy, application performance management, customer interaction service, customer relationship management, customer satisfaction
    
By: LifeSize, a division of Logitech     Published Date: Nov 01, 2010

Before you purchase a new video communications system, it helps to think through a few key points which is found in this white paper.

Tags : lifesize, video conferencing, multimedia presentation, productivity, high definition, ip networks, ip telephony, customer interaction service
    
By: Microsoft Corporation     Published Date: Oct 19, 2010

Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.

Tags : microsoft dynamics crm online, sales and marketing, business productivity, customer relationship, cloud, customer relationship management, customer interaction service, customer satisfaction
    
By: Microsoft Corporation     Published Date: Oct 19, 2010

Attend this webcast to see Microsoft Dynamics CRM Online in action and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, opportunity management, sales process workflow, forecasting and sales analytics, and account management.

Tags : microsoft dynamics crm online, sales force automation, sfa, sales cycle, cloud, office outlook integration, analytics, business analytics
    
By: Microsoft Corporation     Published Date: Oct 19, 2010

Join us for this webcast to learn how Microsoft® Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.

Tags : microsoft dynamics crm online, customer service operation, cloud, business productivity, contact management, call center management, call center software, customer interaction service
    
By: Microsoft Corporation     Published Date: Oct 19, 2010

Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online.

Tags : microsoft dynamics crm online, marketing, roi, business productivity online services, bpos, data acquisition and segmentation, marketing analytics, customer interaction service
    
By: IBM     Published Date: Oct 19, 2010

Learn how to use Enterprise 2.0 technologies to take collaboration at your company to the next level!

Tags : collaboration, collaboration tools, collaborative management, enterprise 2.0, enterprise management, ibm, business process automation, customer relationship management
    
By: ATG, Inc.     Published Date: Oct 07, 2010

This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.

Tags : atg, roi, customer retention, contact management, online chat, click to call, call center management, call center software
    
By: ATG, Inc.     Published Date: Oct 07, 2010

Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.

Tags : atg, online customer service, mobile channel, mobile commerce, ebusiness, customer satisfaction, call center, call center management
    
By: ATG, Inc.     Published Date: Oct 07, 2010

Why business must offer live voice and text chat assistance to drive online sales.

Tags : atg, voice chat, roi, online channel investment, voice-based sales assistance, e-commerce, customer satisfaction, call center management
    
By: SAP     Published Date: Oct 05, 2010

This paper will examine the state of consumer mobile in retail today, Driven in part by RSR's research among retailers as well as a look at the mobile use---cases that retailers have currently deployed.

Tags : sap, mobility, competitive edge, mobile workers, shopper, ecommerce, consumer mobile, enterprise mobility
    
By: PitneyBowes     Published Date: Sep 29, 2010

Our recent survey of business-to-business (B2B) companies across the UK, France, Germany and the USA reveals that TransPromo is moving from a much-talked-about projection to a widely implemented reality.

Tags : pitney bowes, b2b communications, transpromo, transactional mail, customer relationship, business management, customer interaction service, customer relationship management
    
By: Adobe     Published Date: Sep 28, 2010

This How-To Guide for Creating Open Government reviews the opportunity of open government, how technology enables open government, and how to make government more transparent, participatory and collaborative.

Tags : adobe, open government, customer interaction, information management, collaborative, transparency, business analytics, business intelligence
    
By: IBM     Published Date: Aug 30, 2010

Vendors in this market have been challenged in their attempts to gain market visibility and awareness for their products and for the benefits they can provide compared with just throwing more hardware at the problem.

Tags : ibm, database application, vendor, data archiving, erp, crm application, customer relationship management, storage management
    
By: SAS     Published Date: Aug 27, 2010

This research program is an online survey of C-level executives at leading large and midsize companies who are members of the BusinessWeek Market Advisory Board, an online panel of 20,000+ business leaders and executives.

Tags : sas, customer relationship, crm, business analytics, c-level executives, businessweek, customer interaction service, customer relationship management
    
By: WhichVoIP     Published Date: Aug 24, 2010

With the rise in popularity of hosted VoIP options, you can be up and running (and saving money) in just a few hours, without having to install any costly equipment.

Tags : whichvoip.com guide, voip phone service, smb, small businesses, voice over internet protocol, telephone network, telecommunication, ip networks
    
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