Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: Infor     Published Date: Aug 04, 2011

AB World Foods has a highly complex supply chain, driven in part by the nature of its globally sourced and distributed products as well as by the demands of growth and acquisition. With Infor SCM Demand Planning, the company cut costs while also improving service levels.

Tags : infor, ab world food, scm, enterprise business software, customer relationship management, enterprise asset management, enterprise resource planning, financial management
    
By: Infor     Published Date: Aug 04, 2011

Find out what characteristics you should take into account when selecting Sales and Operations Technology and how Infor10 Sales & Operations Planning respond to those needs today.

Tags : infor, aberdeen, s&op, infor10, sales and operations, sales & operations, scm, enterprise business software
    
By: Infor     Published Date: Aug 04, 2011

This white paper provides an overview of the benefits that ASICS achieved by implementing Infor WMS.

Tags : infor, asics, scm, real-time, real-time visibility, enterprise business software, infor wms, customer relationship management
    
By: Infor     Published Date: Aug 04, 2011

Find out why manufacturers and distributors are rethinking warehouse management and why these best-in-class performers are investing in advanced warehouse management solutions to strengthen their competitive market positions.

Tags : infor, scm, enterprise business software, warehouse, warehouse management, costs, customer relationship management, enterprise asset management
    
By: Infor     Published Date: Aug 04, 2011

Find out how Ter Beke improved supply chain efficiency with Infor SCM and what Infor SCM can do for you and your business.

Tags : infor, scm, globalization, enterprise business software, customer relationship management, enterprise asset management, enterprise resource planning, financial management
    
By: VeriSign, Inc.     Published Date: Aug 03, 2011

Download this white paper to learn about the importance of delivering a secure and trustworthy online experience.

Tags : verisign, security, trustworthy online experience, secure, trust, sensitive data, ssl certificate, authentication
    
By: VeriSign, Inc.     Published Date: Aug 03, 2011

Learn how online businesses can instill trust and confidence in their web sites, protect valuable brands, and safeguard customers' sensitive information.

Tags : verisign, security solution, ssl, trust, malicious activity, online businesses, sensitive information, e-commerce security
    
By: Limelight Networks     Published Date: Jul 15, 2011

Learn how to improve customer experience and transform visitors into repeat customers by: * Customizing your video player to match your brand * Making your video shareable with unique URLs * Deploying video without increasing costs * Using web acceleration to improve video performance

Tags : limelight, ecommerce video, video commerce, sales video, ecommerce sales, retail, sales, online video
    
By: SAP     Published Date: Jun 30, 2011

IDC discusses the delicate balance of maintaining a healthy cash flow, while making the most of the capital you put to work. Best practices are shared.

Tags : sap, cash flow, business performance, best practices, spending dynamics, input, output, financial performance
    
By: SAP     Published Date: Jun 30, 2011

You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little time to provide the kind of strategic IT support that can help move the business forward.

Tags : sap, idc, business intelligence, erp, enterprise resource planning software, saas, crm, smbs
    
By: Adobe     Published Date: May 26, 2011

What You Can Do To Make Customers Happier and More Loyal

Tags : adobe systems inc, customer experience management, silos, applications, channels, touchpoints, product lines, customer satisfaction
    
By: Trillium Software     Published Date: May 19, 2011

Effective CRM demands a single, complete, accurate view of customer information including purchasing history, product interest, and support interactions. Enterprises require a solution to discover data issues, correct and standardize, and maintain data accuracy and consistency.

Tags : trillium software, single customer view, data quality, crm, customer relationship management, high-quality data, erp, mdm
    
By: SAP     Published Date: Apr 14, 2011

A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a poor job at delivering a good customer experience. We will be publishing 4 reports based on this survey as well as interviews with key analysts, influencers and Customers. Here is the first report which you can download and forward to your sales team and customers.

Tags : customer experience management, bloomberg businessweek, bbrs, relationship management, customer segmentation, customer retention, business intelligence, customer relationship management
    
By: SAP     Published Date: Apr 07, 2011

Learn the benefits of combining Sales Force Automation with Business Intelligence to help sales productivity.

Tags : sales performance management, sap, customer relationship management, crm, sales productivity, business intelligence, sales automation
    
By: SAP     Published Date: Mar 28, 2011

A mobile worker's particular need is mobile CRM - and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling Power magazine how SAP's mobile CRM tools help companies to increase sales significantly.

Tags : productivity solutions, mobile sales team, mobile crm, sap mobile crm tools, mobile computing, mobile workers, customer relationship management, sales & marketing software
    
By: SAP     Published Date: Mar 28, 2011

Learn what companies can do in economic downturns to position themselves for later success. Find out what changes to make to customer strategy; how to align your organization to best support a winning approach; and how to drive excellence in execution to achieve results in today's economy.

Tags : customer strategy, customer value, sap, business intelligence, customer relationship management
    
By: SAP     Published Date: Mar 28, 2011

Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.

Tags : sap knowledge acceleration, sap crm, sales solution, customer relationship management, sales automation, sap
    
By: SAP     Published Date: Mar 28, 2011

Examine how forward-looking firms are revamping their lead-to-cash process to impact what matters in the emerging economic environment: strong customer relationships and profitable growth. These firms are achieving a new level of process innovation and integration with powerful new software tools.

Tags : lead-to-cash process, process innovation, process integration, sap, perfect-order processing, customer relationship management, customer satisfaction, customer service
    
By: SAP     Published Date: Mar 28, 2011

Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.

Tags : sap bcm, sap crm, cebp, customer relationship management, marketing automation, sales automation, sap
    
By: SAP     Published Date: Mar 25, 2011

Check out this case study describing how Colmobile, Israel's largest auto importer, is using SAP CRM to deliver a differentiated customer experience. (Bloomberg Businessweek Research Services, 2011)

Tags : sap crm, customer experience, customer-centric infrastructure, integration application, application integration, application performance management, best practices, customer interaction service
    
By: SAP     Published Date: Mar 25, 2011

Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)

Tags : customer experience, customer experience management, company service, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: SAP     Published Date: Mar 25, 2011

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having "the most complete customer service solutions.

Tags : customer service solutions, crm suites customer service solutions, crm suites, business activity monitoring, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: SAP     Published Date: Mar 25, 2011

SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.

Tags : competitive advantage, sap crm, customer experience, customer experience advantage, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: SAP     Published Date: Mar 24, 2011

Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.

Tags : multi-channel service delivery, service delivery, multi-channel framework, traffic management, application performance management, call center management, customer interaction service, customer relationship management
    
By: SAP     Published Date: Mar 24, 2011

As marketing and sales organizations endeavor to escape the constricted economy of 2009, one of the most significant barriers to sustainable business growth lies squarely in their source of revenue: creating and maintaining profitable, long-term relationships with key customers.

Tags : relationship management, customer service, customer loyalty, corporate revenue, business activity monitoring, customer interaction service, customer relationship management, customer satisfaction
    
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