Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: SAS     Published Date: Mar 01, 2012

This white paper reveals the results of a Bloomberg Businessweek Research Services survey of 930 respondents globally on the current state of business analytics within organizations. You'll discover how and why the use of analytics is growing!

Tags : sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
By: SAS     Published Date: Mar 01, 2012

Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.

Tags : sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
By: SAS     Published Date: Mar 01, 2012

The traditional managed reporting approach to BI is challenged to keep up with changing demand for business information. This research finds that providing business users with highly visual/interactive tools can help ensure they get what they need.

Tags : sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
By: Netezza IBM US     Published Date: Feb 29, 2012

This white paper details seven steps that are critical for delivering big data projects that can be undertaken to turn the flood of data into an advantage, and truly understand one's network and one's customers, while turning up profitability.

Tags : network, network analytics, data management, customer relation, data projects, customer satisfaction, data quality, best practices
    
By: Texas Memory Systems     Published Date: Feb 25, 2012

It is common knowledge that PCIe SSD is faster, right? Maybe not, says George Crump from Storage Switzerland. Read on to find out why.

Tags : pcie, pcie ssd, ssd, architecture, design, zero-latency, retrieval, solid state storage
    
By: Sybase PowerBuilder     Published Date: Jan 19, 2012

Sybase PowerBuilder has remained throughout the years a bastion of application development productivity for a wide class of enterprise applications that combine database access with a highly productive graphical user interface (GUI).

Tags : sybase, powerbuilder, data, development, applications, integrated development environments, ides, .net
    
By: IFS     Published Date: Jan 04, 2012

How can ERP with Green SCM tools help manufacturers satisfy green supply chain requirements in order to satisfy customers and regulators? Find out now

Tags : superior solutions, clarity, compliance, control, investment, advisor, regulators, technology
    
By: IFS     Published Date: Jan 04, 2012

How do Oracle and Microsoft SQL Server database platforms compare on reliability, scalability and cost? Download this whitepaper for details.

Tags : superior solutions, clarity, compliance, control, investment, advisor, regulators, technology
    
By: BMC Software     Published Date: Dec 21, 2011

Join in this conversation with John McKenny, BMC's VP of Worldwide Marketing for MSM, as we uncover the advantages of dynamic workload management.

Tags : consolidate, schedulers, infrastructure, enterprise, workloads, enterprise workload, mttr, unified solution
    
By: BMC Software     Published Date: Dec 21, 2011

Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks.

Tags : consolidate, schedulers, infrastructure, enterprise, workloads, enterprise workload, mttr, unified solution
    
By: BMC Software     Published Date: Dec 21, 2011

This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements

Tags : consolidate, schedulers, infrastructure, enterprise, workloads, enterprise workload, mttr, unified solution
    
By: BMC Software     Published Date: Dec 21, 2011

With a single, integrated point of control, IT can lower costs, improve compliance, and be more agile. Read on to find out how...

Tags : consolidation, schedule, schedulers, infrastructure, workforce, control, operating system, compliance
    
By: OpenText     Published Date: Dec 14, 2011

This white paper examines Enterprise Content Management challenges, solutions and benefits from an Energy industry perspective.

Tags : large-scale, capital projects, energy, energy industry, content management, information management, ecm, solutions
    
By: Oracle     Published Date: Dec 14, 2011

Hear a panel of sales and marketing thought leaders discuss how improving sales and marketing alignment can positively impact your business.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 14, 2011

By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 14, 2011

Read this brief to learn four steps to help guide your customer loyalty strategy.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Download this white paper to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

In this white paper, Internet.com explores how businesses can leverage the latest integrated sales and marketing solutions improve the effectiveness of both teams in an increasingly challenging environment.

Tags : 3-5542285808, application integration, application performance management, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Dec 13, 2011

This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.

Tags : crm, adoption, sales, actions, user adoption, sales, software, application integration
    
By: Oracle     Published Date: Dec 13, 2011

In this whitepaper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the SaaS factor.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Watch this video to learn how to pinpoint the most important metrics you can easily track and manage to increase revenue.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

As retail bankers begin to revisit growth strategies in the aftermath of the recession, their management would be prudent to begin by assessing the current state of their customer relationships.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Competition is fierce in today's economy and customers know this. That's why organizations need to differentiate themselves. Find out more now.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
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