Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
Results 176 - 200 of 507Sort Results By: Published Date | Title | Company Name
By: IBM     Published Date: Nov 09, 2011

Findings From Forrester's Q4 2010 Survey Of Customer Intelligence Professionals

Tags : marketing, unica, technology, adoption, customer intelligence, forrester, programs, challenges
    
By: IBM     Published Date: Nov 09, 2011

Learn how Unica provides a MAP with a high level of customizable business rules and processes!

Tags : marketing, map, marketing automation, sirius assesments, unica, business activity monitoring, business analytics, business integration
    
By: AT&T     Published Date: Nov 07, 2011

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.

Tags : unified communication, cebp, communication, collaboration, collaboration capabilities, critical business processes, applications, efficiency
    
By: AT&T     Published Date: Nov 07, 2011

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.

Tags : communication, benefits, at&t, att, at+t, customer interaction service, customer relationship management, customer satisfaction
    
By: AT&T     Published Date: Nov 07, 2011

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Tags : contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t
    
By: AT&T     Published Date: Nov 07, 2011

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Tags : contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t
    
By: AT&T     Published Date: Nov 07, 2011

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Tags : remote workers, managed remote service, distributed workforce, att, at&t, at+t, customers, mobile computing
    
By: AT&T     Published Date: Nov 07, 2011

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Tags : remote workers, managed remote service, distributed workforce, att, at&t, at+t, customers, mobile computing
    
By: Blue Coat Systems UK     Published Date: Nov 03, 2011

Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.

Tags : blue coat, wan optimization, secure web gateway, application performance monitoring, convergence, infrastructure, interoperability, business activity monitoring
    
By: Aberdeen Group     Published Date: Oct 19, 2011

A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

Tags : aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction, business integration
    
By: GoToAssist     Published Date: Oct 05, 2011

It is imperative in today's economy to not only gain customers but to keep them. Without the right set of tools and measurements, however, this can be a daunting task. Watch this on-demand webinar with Jill Griffin, author of Customer Loyalty, as she delves into practical tools you can use to measurably improve the satisfaction and brand attachment of high-value customers.

Tags : citrix, webinar, customer loyalty, technology, tools, improve satisfaction, best practices, business analytics
    
By: GoToAssist     Published Date: Oct 05, 2011

This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.

Tags : citrix, technology, metric, tsia, operations, quality, cost, dashboard
    
By: GoToAssist     Published Date: Oct 05, 2011

The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.

Tags : citrix, executives, business, customer experience, technical support, technology, best practices, business analytics
    
By: IBM     Published Date: Sep 22, 2011

Access to timely and accurate information has become a critical driver of business success. Organizations need to have access to timely and accurate information to make better business decisions, serve their customers better and respond to changes in the market. But increasingly, they are hitting roadblocks in their quest for up-to-date accurate business information.

Tags : ibm, technology, data delivery, business technology, management, application integration, customer relationship management, customer satisfaction
    
By: IBM Software     Published Date: Sep 13, 2011

As marketing programs become more expensive, and response and conversion rates plummet, knowing your customers is key to maximizing the profitability of your direct marketing campaigns. View this brief video to learn how you can gain valuable insight into your customers' behaviors and more accurately predict how they will respond to your marketing efforts.

Tags : ibm, analytics toolkit, marketers, customer behavior, technology, profitability, business analytics, business intelligence
    
By: IBM Software     Published Date: Sep 13, 2011

Discover how you can create satisfaction surveys quickly and easily and let you choose the best method to capture this valuable information.

Tags : ibm, customer satisfaction, surveys, technology, deeper insight, business analytics, business intelligence, customer interaction service
    
By: IBM Software     Published Date: Sep 13, 2011

Discover how a company might identify its best or most valuable customers.

Tags : ibm, customer service, analytics software, database, spss, rfm, monetary value analysis, business analytics
    
By: IBM Software     Published Date: Sep 13, 2011

Read this white paper to learn five practical steps your company can take to achieve customer intimacy: 1. Plan your goals, methodology and metrics; 2. Capture the right customer information, including structured and unstructured data; 3. Predict customer behaviors; 4. Act on these insights with relevant, timely offers to optimize the predicted outcome; and 4. Expand successes into other areas.

Tags : ibm, business performance, customer intimacy, technology, conversion rate, business analytics, business intelligence, business management
    
By: Adobe     Published Date: Sep 08, 2011

Review the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.

Tags : adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias
    
By: Adobe     Published Date: Sep 08, 2011

Get a demo and an in-depth look at the Adobe DEP. Marcel Boucher will show you the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.

Tags : adobe, application development platform, digital enterprise platdform, marcel boucher, osgi, jcr, sling, java
    
By: Adobe     Published Date: Sep 08, 2011

Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.

Tags : adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias
    
By: Adobe     Published Date: Sep 08, 2011

Discover how to build mobile apps and learn more about minimizing development time and the re-use of components across device platforms.

Tags : adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias
    
By: BMC Software     Published Date: Aug 05, 2011

The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.

Tags : bmc software, smb it decision maker guide, best practices, software as a service, saas solution, crm, i.t. help desk, call center management
    
By: Infor     Published Date: Aug 04, 2011

AB World Foods has a highly complex supply chain, driven in part by the nature of its globally sourced and distributed products as well as by the demands of growth and acquisition. With Infor SCM Demand Planning, the company cut costs while also improving service levels.

Tags : infor, ab world food, scm, enterprise business software, customer relationship management, enterprise asset management, enterprise resource planning, financial management
    
By: Infor     Published Date: Aug 04, 2011

Find out what characteristics you should take into account when selecting Sales and Operations Technology and how Infor10 Sales & Operations Planning respond to those needs today.

Tags : infor, aberdeen, s&op, infor10, sales and operations, sales & operations, scm, enterprise business software
    
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