Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
Results 176 - 200 of 515Sort Results By: Published Date | Title | Company Name
By: Oracle Global Marketing     Published Date: Nov 16, 2011

Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.

Tags : ecommerce, business research, enterprise technology, it solution, retail applications, oracle, oracle retail applications, atg commerce
    
By: Oracle Global Marketing     Published Date: Nov 16, 2011

This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.

Tags : ecommerce, business research, enterprise technology, it solution, retail applications, oracle, oracle retail applications, atg commerce
    
By: HP     Published Date: Nov 14, 2011

Read this whitepaper to learn 3 simple steps SMBs can take to heighten business performance and increase brand office productivity.

Tags : branch office, performance, productivity, customer, service centers, infrastructure, customer interaction service, customer relationship management
    
By: ScriptLogic     Published Date: Nov 14, 2011

This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.

Tags : software license management, license management, software, sciptlogic, asset, asset management, application integration, application performance management
    
By: Quorum Labs     Published Date: Nov 10, 2011

Download this paper to learn about virtual recovery solutions that SMBs need to bring an application back online in a matter of minutes.

Tags : backup, recovery, recover, best practices, quorum, smb, small and medium business, application
    
By: IBM     Published Date: Nov 09, 2011

Learn how intelligence, integration, and interactivity can drive the results you are looking for!

Tags : marketing, intelligence, integrattion, interactivity, unica, interactive, mobile marketing, mobile
    
By: IBM     Published Date: Nov 09, 2011

Learn how you can transform your marketing practices into interactive marketing!

Tags : customer, unica, cross-channel, cross channel marketing, interactive, email marketing, customer interaction service, customer relationship management
    
By: IBM     Published Date: Nov 09, 2011

Findings From Forrester's Q4 2010 Survey Of Customer Intelligence Professionals

Tags : marketing, unica, technology, adoption, customer intelligence, forrester, programs, challenges
    
By: IBM     Published Date: Nov 09, 2011

Learn how Unica provides a MAP with a high level of customizable business rules and processes!

Tags : marketing, map, marketing automation, sirius assesments, unica, business activity monitoring, business analytics, business integration
    
By: AT&T     Published Date: Nov 07, 2011

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.

Tags : unified communication, cebp, communication, collaboration, collaboration capabilities, critical business processes, applications, efficiency
    
By: AT&T     Published Date: Nov 07, 2011

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.

Tags : communication, benefits, at&t, att, at+t, customer interaction service, customer relationship management, customer satisfaction
    
By: AT&T     Published Date: Nov 07, 2011

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Tags : contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t
    
By: AT&T     Published Date: Nov 07, 2011

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Tags : contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t
    
By: AT&T     Published Date: Nov 07, 2011

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Tags : remote workers, managed remote service, distributed workforce, att, at&t, at+t, customers, mobile computing
    
By: AT&T     Published Date: Nov 07, 2011

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Tags : remote workers, managed remote service, distributed workforce, att, at&t, at+t, customers, mobile computing
    
By: Blue Coat Systems UK     Published Date: Nov 03, 2011

Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.

Tags : blue coat, wan optimization, secure web gateway, application performance monitoring, convergence, infrastructure, interoperability, business activity monitoring
    
By: Aberdeen Group     Published Date: Oct 19, 2011

A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

Tags : aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction, business integration
    
By: GoToAssist     Published Date: Oct 05, 2011

It is imperative in today's economy to not only gain customers but to keep them. Without the right set of tools and measurements, however, this can be a daunting task. Watch this on-demand webinar with Jill Griffin, author of Customer Loyalty, as she delves into practical tools you can use to measurably improve the satisfaction and brand attachment of high-value customers.

Tags : citrix, webinar, customer loyalty, technology, tools, improve satisfaction, best practices, business analytics
    
By: GoToAssist     Published Date: Oct 05, 2011

This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.

Tags : citrix, technology, metric, tsia, operations, quality, cost, dashboard
    
By: GoToAssist     Published Date: Oct 05, 2011

The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.

Tags : citrix, executives, business, customer experience, technical support, technology, best practices, business analytics
    
By: IBM     Published Date: Sep 22, 2011

Access to timely and accurate information has become a critical driver of business success. Organizations need to have access to timely and accurate information to make better business decisions, serve their customers better and respond to changes in the market. But increasingly, they are hitting roadblocks in their quest for up-to-date accurate business information.

Tags : ibm, technology, data delivery, business technology, management, application integration, customer relationship management, customer satisfaction
    
By: IBM Software     Published Date: Sep 13, 2011

As marketing programs become more expensive, and response and conversion rates plummet, knowing your customers is key to maximizing the profitability of your direct marketing campaigns. View this brief video to learn how you can gain valuable insight into your customers' behaviors and more accurately predict how they will respond to your marketing efforts.

Tags : ibm, analytics toolkit, marketers, customer behavior, technology, profitability, business analytics, business intelligence
    
By: IBM Software     Published Date: Sep 13, 2011

Discover how you can create satisfaction surveys quickly and easily and let you choose the best method to capture this valuable information.

Tags : ibm, customer satisfaction, surveys, technology, deeper insight, business analytics, business intelligence, customer interaction service
    
By: IBM Software     Published Date: Sep 13, 2011

Discover how a company might identify its best or most valuable customers.

Tags : ibm, customer service, analytics software, database, spss, rfm, monetary value analysis, business analytics
    
By: IBM Software     Published Date: Sep 13, 2011

Read this white paper to learn five practical steps your company can take to achieve customer intimacy: 1. Plan your goals, methodology and metrics; 2. Capture the right customer information, including structured and unstructured data; 3. Predict customer behaviors; 4. Act on these insights with relevant, timely offers to optimize the predicted outcome; and 4. Expand successes into other areas.

Tags : ibm, business performance, customer intimacy, technology, conversion rate, business analytics, business intelligence, business management
    
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End