Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: Oracle     Published Date: Dec 13, 2011

VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Tune in to hear a panel of sales experts share their best practices for improving sales results.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Find out how Oracle On Demand provides all of the business features that users need plus the instant gratification they demand

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Watch this video to gain a rapid overview of some of the most critical actions you can take in your organization to increase CRM user adoption.

Tags : crm, adoption, sales, actions, user adoption, sales, software, best practices
    
By: ZScaler     Published Date: Nov 21, 2011

Leveraging a combined view of billions of daily web transactions-spanning millions of enterprise users across over 140 countries - Zscaler ThreatLabZ delivers the State of the Web Q3 2011 Report.

Tags : blue coat, proxy sg, url filtering, web 2.0, cloud security, proxy av, xss, vpn
    
By: CenturyLink     Published Date: Nov 18, 2011

Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility

Tags : centurylink, qwest, high speed internet, phone, mobile, tv services, offers, bundles
    
By: IBM UK - ISM&S Storage     Published Date: Nov 17, 2011

Working with CVSI to deploy IBM Tivoli, BladeCenter and System Storage technologies

Tags : data growth, data, storage, blade, back up, backup, tivoli, rpo
    
By: Oracle Global Marketing     Published Date: Nov 16, 2011

In this white paper, find out more about Right Channeling and how it can benefit your organization.

Tags : contact center software, instant answer agent, intelliresponse, oracle, right channeling, self service software, virtual assistant, customer experience strategy
    
By: Oracle Global Marketing     Published Date: Nov 16, 2011

Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.

Tags : ecommerce, business research, enterprise technology, it solution, retail applications, oracle, oracle retail applications, atg commerce
    
By: Oracle Global Marketing     Published Date: Nov 16, 2011

This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.

Tags : ecommerce, business research, enterprise technology, it solution, retail applications, oracle, oracle retail applications, atg commerce
    
By: HP     Published Date: Nov 14, 2011

Read this whitepaper to learn 3 simple steps SMBs can take to heighten business performance and increase brand office productivity.

Tags : branch office, performance, productivity, customer, service centers, infrastructure, customer interaction service, customer relationship management
    
By: ScriptLogic     Published Date: Nov 14, 2011

This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.

Tags : software license management, license management, software, sciptlogic, asset, asset management, application integration, application performance management
    
By: Quorum Labs     Published Date: Nov 10, 2011

Download this paper to learn about virtual recovery solutions that SMBs need to bring an application back online in a matter of minutes.

Tags : backup, recovery, recover, best practices, quorum, smb, small and medium business, application
    
By: IBM     Published Date: Nov 09, 2011

Learn how intelligence, integration, and interactivity can drive the results you are looking for!

Tags : marketing, intelligence, integrattion, interactivity, unica, interactive, mobile marketing, mobile
    
By: IBM     Published Date: Nov 09, 2011

Learn how you can transform your marketing practices into interactive marketing!

Tags : customer, unica, cross-channel, cross channel marketing, interactive, email marketing, customer interaction service, customer relationship management
    
By: IBM     Published Date: Nov 09, 2011

Findings From Forrester's Q4 2010 Survey Of Customer Intelligence Professionals

Tags : marketing, unica, technology, adoption, customer intelligence, forrester, programs, challenges
    
By: IBM     Published Date: Nov 09, 2011

Learn how Unica provides a MAP with a high level of customizable business rules and processes!

Tags : marketing, map, marketing automation, sirius assesments, unica, business activity monitoring, business analytics, business integration
    
By: AT&T     Published Date: Nov 07, 2011

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.

Tags : unified communication, cebp, communication, collaboration, collaboration capabilities, critical business processes, applications, efficiency
    
By: AT&T     Published Date: Nov 07, 2011

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.

Tags : communication, benefits, at&t, att, at+t, customer interaction service, customer relationship management, customer satisfaction
    
By: AT&T     Published Date: Nov 07, 2011

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Tags : contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t
    
By: AT&T     Published Date: Nov 07, 2011

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Tags : contact center services, contact center, trends in contact centers, services, solutions, customers, enterprises, at&t
    
By: AT&T     Published Date: Nov 07, 2011

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Tags : remote workers, managed remote service, distributed workforce, att, at&t, at+t, customers, mobile computing
    
By: AT&T     Published Date: Nov 07, 2011

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

Tags : remote workers, managed remote service, distributed workforce, att, at&t, at+t, customers, mobile computing
    
By: Blue Coat Systems UK     Published Date: Nov 03, 2011

Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.

Tags : blue coat, wan optimization, secure web gateway, application performance monitoring, convergence, infrastructure, interoperability, business activity monitoring
    
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