Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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By: BMC Software     Published Date: Dec 21, 2011

This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements

Tags : consolidate, schedulers, infrastructure, enterprise, workloads, enterprise workload, mttr, unified solution
    
By: BMC Software     Published Date: Dec 21, 2011

With a single, integrated point of control, IT can lower costs, improve compliance, and be more agile. Read on to find out how...

Tags : consolidation, schedule, schedulers, infrastructure, workforce, control, operating system, compliance
    
By: OpenText     Published Date: Dec 14, 2011

This white paper examines Enterprise Content Management challenges, solutions and benefits from an Energy industry perspective.

Tags : large-scale, capital projects, energy, energy industry, content management, information management, ecm, solutions
    
By: Oracle     Published Date: Dec 14, 2011

Hear a panel of sales and marketing thought leaders discuss how improving sales and marketing alignment can positively impact your business.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 14, 2011

By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 14, 2011

Read this brief to learn four steps to help guide your customer loyalty strategy.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Download this white paper to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

In this white paper, Internet.com explores how businesses can leverage the latest integrated sales and marketing solutions improve the effectiveness of both teams in an increasingly challenging environment.

Tags : 3-5542285808, application integration, application performance management, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
By: Oracle     Published Date: Dec 13, 2011

This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.

Tags : crm, adoption, sales, actions, user adoption, sales, software, application integration
    
By: Oracle     Published Date: Dec 13, 2011

In this whitepaper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the SaaS factor.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Watch this video to learn how to pinpoint the most important metrics you can easily track and manage to increase revenue.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

As retail bankers begin to revisit growth strategies in the aftermath of the recession, their management would be prudent to begin by assessing the current state of their customer relationships.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Competition is fierce in today's economy and customers know this. That's why organizations need to differentiate themselves. Find out more now.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

This white paper describes and analyzes the 5 most popular deployment scenarios to help IT and business decision makers pick the best options

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Read this guide to learn five areas to consider when choosing a SaaS CRM solution.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.

Tags : best practices, customer, crm, contact center, face-to-face, performance indicators, application integration, application performance management
    
By: Oracle     Published Date: Dec 13, 2011

VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Tune in to hear a panel of sales experts share their best practices for improving sales results.

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Find out how Oracle On Demand provides all of the business features that users need plus the instant gratification they demand

Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
By: Oracle     Published Date: Dec 13, 2011

Watch this video to gain a rapid overview of some of the most critical actions you can take in your organization to increase CRM user adoption.

Tags : crm, adoption, sales, actions, user adoption, sales, software, best practices
    
By: ZScaler     Published Date: Nov 21, 2011

Leveraging a combined view of billions of daily web transactions-spanning millions of enterprise users across over 140 countries - Zscaler ThreatLabZ delivers the State of the Web Q3 2011 Report.

Tags : blue coat, proxy sg, url filtering, web 2.0, cloud security, proxy av, xss, vpn
    
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