Customer Relationship Management White Papers

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
Results 126 - 150 of 518Sort Results By: Published Date | Title | Company Name
By: LogMeIn EMEA     Published Date: Jul 19, 2012

The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they support and what they don't. This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.

Tags : service desk, technology, customer service, software, devices, services, best practices, business management
    
By: LogMeIn EMEA     Published Date: Jul 19, 2012

Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.

Tags : help desk, technology, customer service, rdp, vpn, vnc, best practices, customer interaction service
    
By: IBM     Published Date: Jul 09, 2012

Technology trends are converging to create a perfect storm in the world of commerce-empowering customers while raising the bar for companies to meet new, more demanding customer expectations. Read this report to learn about solutions and services delivered by IBM and its Business Partners to help midsize companies market and sell more effectively.

Tags : ibm, technology, software, customer, smb group research, storage, application integration, best practices
    
By: Scribe Software     Published Date: Apr 16, 2012

The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.

Tags : scribe, crm, integration, data integration, public cloud, private cloud, cloud, integration
    
By: Splunk     Published Date: Apr 16, 2012

Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.

Tags : splunk, cricket communications, virtualization, automation, customer behavior, data, analyzying, decision making
    
By: Destination Analytics     Published Date: Apr 06, 2012

Organizations that take a wait-and-see approach to analytics are falling behind their more determined peers. Read to find out more.

Tags : ibm, technology, netezza, analytics, enterprise analytics, business analytics, customer relationship management, customer satisfaction
    
By: Destination Analytics     Published Date: Apr 06, 2012

This analytical platform ultimately enables their organization's most important measures - including revenue growth, return on invested capital and profit growth as measured by EBITDA - to outpace the financial outcomes of the competition. The goal is to support speed and effectiveness in decision-making.

Tags : ibm, technology, netezza, analytics, enterprise analytics, business analytics, customer relationship management, customer satisfaction
    
By: Liaison Technologies     Published Date: Apr 03, 2012

Read Cloud Services Brokerage for DummiesŪ to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.

Tags : liaison, cloud, cloud services, cloud services brokerage, for dummies, dummy, dummies, csb
    
By: Blue Coat Systems     Published Date: Mar 23, 2012

This paper talks about the strengths and weaknesses of on-premise and could deployments and which organizations need hybrid solution.

Tags : blue coat, wan optimization, secure web gateway, malware, defenses, security, attacks, threats
    
By: Blue Coat Systems     Published Date: Mar 23, 2012

Organizations must be able to extend the boundaries of their corporate network to provide consistent Web security protection, policies and reporting for all users on any device or network.

Tags : blue coat, wan optimization, secure web gateway, malware, defenses, security, attacks, threats
    
By: Blue Coat Systems     Published Date: Mar 23, 2012

By exploiting popular places on the Internet, such as search engines, social networking and email, malnets have become very adept at infecting many users with little added investment.

Tags : blue coat, wan optimization, secure web gateway, malware, defenses, security, attacks, threats
    
By: Port25 Solutions     Published Date: Mar 23, 2012

Find out how PowerMTA from Port25 Solutions, Inc., helps MailChimp deliver over 25 Million emails daily.

Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
    
By: Port25 Solutions     Published Date: Mar 09, 2012

PowerMTA is a configurable and robust email solution to ensure emails are being delivered at an optimal rate, even if ISPs flag your network. Changes in ISP policy can be met easily with PowerMTA and are dynamically adjustable for any threshold.

Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
    
By: LogMeIn     Published Date: Mar 01, 2012

Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?

Tags : customer support, support tool, remote support, remote support tool, customer service, customer satisfaction, technical support, technology
    
By: LogMeIn     Published Date: Mar 01, 2012

Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.

Tags : support tools, customer support, technical support, technology, it support, service desk, help desk, business analytics
    
By: LogMeIn     Published Date: Mar 01, 2012

Uncover the top eight reasons why you should upgrade your remote support. Don't let customer service fall by the wayside, upgrade to a state-of-the-art solution now!

Tags : remote support, customer support, technical support, technology, it support, customer satisfaction, application performance management, customer interaction service
    
By: LogMeIn     Published Date: Mar 01, 2012

This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.

Tags : customer service, customer support, technical support, service support, service desk, technology, business intelligence, call center management
    
By: SAS     Published Date: Mar 01, 2012

This paper explores the question: what could your organization do with faster, better answers, and provides possible use case scenarios that illustrate the value this technology brings to a variety of industries.

Tags : it management, business analytics, business integration, business intelligence, business management, business metrics, business process automation, business process management
    
By: SAS     Published Date: Mar 01, 2012

This paper defines predictive analytics, then details ways this type of analytics can be applied to marketing, risk, operations and more. It also includes information relevant to a wide variety of industries - from manufacturing to hospitals.

Tags : sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
By: SAS     Published Date: Mar 01, 2012

Michael Lock of the Aberdeen Group focuses on the effect of end user adoption, pervasiveness, and engagement of business intelligence on business performance. Learn the necessary steps to establishing self-service business analytics.

Tags : it management, business activity monitoring, business analytics, business integration, business intelligence, business management, business metrics, business process automation
    
By: SAS     Published Date: Mar 01, 2012

This white paper reveals the results of a Bloomberg Businessweek Research Services survey of 930 respondents globally on the current state of business analytics within organizations. You'll discover how and why the use of analytics is growing!

Tags : sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
By: SAS     Published Date: Mar 01, 2012

Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.

Tags : sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
By: SAS     Published Date: Mar 01, 2012

The traditional managed reporting approach to BI is challenged to keep up with changing demand for business information. This research finds that providing business users with highly visual/interactive tools can help ensure they get what they need.

Tags : sas, analytics, business analytics, business intelligence, customer intelligence, data management, fraud & financial crimes, high-performance analytics
    
By: Netezza IBM US     Published Date: Feb 29, 2012

This white paper details seven steps that are critical for delivering big data projects that can be undertaken to turn the flood of data into an advantage, and truly understand one's network and one's customers, while turning up profitability.

Tags : network, network analytics, data management, customer relation, data projects, customer satisfaction, data quality, best practices
    
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