Networking White Papers

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By: Emulex Corporation     Published Date: Nov 07, 2013

Having 100% accurate network visibility is a looming requirement for avoiding substantial financial losses. Why? And how can you get it? You can’t manage and protect what you can’t see. But while many hundreds of network monitoring tools exist, organizations today know surprisingly little about the traffic on their mission-critical, high-speed networks. It takes them so long to fix network problems that the business suffers while the seconds, minutes, and hours of downtime accumulate. Download this Whitepaper for more information.

Tags : network monitoring, network visibility, technology, endace, best practices, networking
    
By: Adobe     Published Date: Nov 07, 2013

Aberdeen's Insights provide the analyst's perspective on the research as drawn from an aggregated view of research surveys, interviews, and data analysis.

Tags : adobe, aberdeen group, analyst insight, technology tools, buying behavior, customer experience management, cem, buyer interactions
    
By: Amazon     Published Date: Nov 07, 2013

This planning and implementation guide discusses planning topics, architectural considerations, and configuration steps relevant before and after launching the necessary AWS services such as Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Virtual Private Cloud (Amazon VPC) to run a high-availability and site-resilient Exchange architecture.

Tags : amazon web services, microsoft exchange, aws cloud, cloud, web services, servers, processor, memory
    
By: Adobe     Published Date: Nov 07, 2013

Audi differentiates its brand experience using web content and digital asset management capabilities in Adobe Experience Manager.

Tags : adobe, audi, audi cars, adobe marketing cloud, audi website, latest innovation, brand experience, head of brand portal
    
By: Adobe     Published Date: Nov 07, 2013

One of the key objectives of Adobe’s current advertising campaign is to explode the myth that ‘managing websites is hell’. We believe that in this day and age, the idea that website management is a nightmare should be a thing of the past.

Tags : adobe, econsultancy, trends and innovation, content management, customer experience management, driving engagement, brand-building, web content management
    
By: Adobe     Published Date: Nov 07, 2013

SPAR Austria Information and Communication Services taps powerful content management and publishing capabilities in Adobe Experience Manager to enhance digital marketing strategies

Tags : adobe, spar, business services, integrated online experiences, spar austria, leading food retail, household consumer goods, multichannel marketing strategy
    
By: Qualys     Published Date: Nov 05, 2013

Patching is a key strategy for managing vulnerabilities and ensuring enterprise-wide security. Unfortunately, there are often so many flaws in software that patching becomes an overwhelming process. This white paper describes an approach to patch management that allows you to prioritize vulnerabilities that pose the greatest risk and accelerate the speed at which patches are applied. Also inside, find ten steps to improve patching – read on to learn more.

Tags : qualys, qualysguard, security, patch acceleration, vulnerability, vulnerability management, robustness, patching system
    
By: Qualys     Published Date: Nov 05, 2013

Regardless of platform, the Web has become a hub of information and productivity. The browser has evolved to become one of the most-used applications, which has drawn the attention of cyber criminals – making it a potential Achilles heel for security.

Tags : qualys, qualys browsercheck, security, web security, application security, web browser, cyber criminals, vulnerability
    
By: Qualys     Published Date: Nov 05, 2013

Organizations today are reevaluating their security strategies as they move their data and applications to the cloud. This whitepaper by Bloor Research discusses the challenges of security in the cloud and how the use of cloud-based services will enable organizations of all sizes, from the very smallest to multinational enterprises, to put trust back into the security equation.

Tags : qualys, security, cloud, internet ecosystem, cloud computing, cloud based services, cloud solutions, cloud services
    
By: Qualys     Published Date: Nov 05, 2013

Organizations have traditionally viewed vulnerability scanners as a tactical product, largely commoditized and only providing value around audit time. But with limited resources and a real need to reduce risk, organizations need the ability to pull in threat-related data, combine it with an understanding of what is vulnerable, and figure out what is at risk. This report from Securosis outlines how yesterday's vulnerability scanners are evolving to meet this need, emerging as a much more strategic component of an organization's control set than in the past. Learn how vulnerability scanners are evolving to provide real value beyond vulnerability reports for auditors - emerging as a strategic component helping organizations effectively lower risks.

Tags : qualys, securosis, vulnerability, vulnerability management, scanning, infrastructure, core technologies, value-add technologies
    
By: Qualys     Published Date: Nov 05, 2013

A zero-day threat is a vulnerability that becomes known to the vendor on the same day it becomes known to the public, meaning IT assets targeted by a zero-day threat won't have a patch available when it's needed. However, zero-day attacks operate in a realm of the probable - they work only because there are exploitable vulnerabilities within IT systems. Many of these can, and should be prevented. This guide describes why organizations are vulnerable to zero-day attacks, and what you can do to add a zero-day offense to your existing vulnerability management processes to protect your organization's assets and data.

Tags : qualys, qualys zero-day risk analyzer, zero-day, zero-day offense, vulnerability, vulnerability management, zero-day threat, patch availablity
    
By: Oracle     Published Date: Nov 05, 2013

This Oracle FSN white paper provides CFOs with a strategic playbook on how to leverage the Cloud to drive greater agility in response to economic and competitive change, and more flexibility and choice in how you deploy and manage enterprise applications.

Tags : zenithoptimedia, oracle, fsn, strategic cfo, embrace the cloud, catalyst for change, obstacles to change, change management
    
By: Oracle     Published Date: Nov 05, 2013

Over the past six years, Aberdeen Group has been measuring organizations’ willingness to consider a SaaS deployment model for their ERP implementations. Using this research, Aberdeen has created a short report to help organizations as they review their options and provide key takeaways to consider during the process.

Tags : zenithoptimedia, oracle, aberdeen group, saas and cloud, erp observations, the cloud, software as a service, enterprise resource planning
    
By: Oracle     Published Date: Nov 05, 2013

Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.

Tags : cloud computing, enterprise-grade, back-office, erp applications, technology, enterprise resource planning, productivity, data center
    
By: Oracle     Published Date: Nov 01, 2013

Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. There are 3 capabilities your company will need to be successful.

Tags : zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities
    
By: ServiceSource     Published Date: Nov 01, 2013

How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.

Tags : reducing customer churn, servicesource, maximize revenue, essential kpis, renewal opportunity, renewal results, sales process, performance drivers
    
By: ServiceSource     Published Date: Nov 01, 2013

In this book we describe best practices honed through 13 years of experience and partnership with some of the leading technology companies in the world. These best practices will give you insight into three key areas: • Data management & renewal opportunity generation • Sales strategy & execution • Continuing the renewal cycle We hope you enjoy this book!

Tags : reducing customer churn, servicesource, recurring revenue, higher profit margins, drive innovation, drive performance, saas companies, competitive markets
    
By: Oracle     Published Date: Nov 01, 2013

In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.

Tags : zenithoptimedia, oracle, customer service, the cloud, business benefits, it benefits, rightnow product focus, competitive market
    
By: Oracle     Published Date: Nov 01, 2013

Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.

Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
    
By: Oracle     Published Date: Nov 01, 2013

This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.

Tags : zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions
    
By: Oracle     Published Date: Nov 01, 2013

One of the biggest challenges facing companies is how to serve consumers in an environment where customer engagement is rapidly shifting. With the consumerization of customer service taking root, implementing a successful customer service experience strategy means enterprises need to be agile enough to serve customers on the their own terms across all channels.  This business guide shares best practices for how to do this successfully.

Tags : zenithoptimedia, oracle, deploying customer service, the cloud, cloud deployment, customer experience strategy, economically palatable, implementation
    
By: Oracle     Published Date: Nov 01, 2013

Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.

Tags : zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media
    
By: Oracle     Published Date: Nov 01, 2013

Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.

Tags : zenithoptimedia, oracle, smarter service, contact center, lowest tco, cloud-based contact center, contact-center solutions, oracle rightnow solutions
    
By: IBM     Published Date: Oct 31, 2013

Turn marketing challenges into opportunities with marketing performance analytics

Tags : financial accountability, roi, return on investment, accountability, marketing analytics, performance analytics, business analytics, metrics
    
By: SunGard Availability Services     Published Date: Oct 30, 2013

Learn the six key cost considerations when evaluating cloud services and the best practices on selecting a suitable provider.

Tags : sungard, sungard availability services, cloud, cloud computing, cloud service, it operations, cost efficiency, flexibility
    
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