Telecom White Papers

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By: LogMeIn     Published Date: Jan 12, 2015

This report focuses on the remote support trends of 2014 and the available solutions for your business.

Tags : remote support trends, remote support platforms, logmein rescue, mobile computing, telecom
By:     Published Date: Dec 18, 2014

90% of businesses attribute their global success to a robust communication structure. This statistic surprises no one. However, the process by which a company must implement said communications system is wrought with surprises. Our new infographic, Step-by-Step Phone System Implementation, gives you an honest look into the successes and challenges at every stage of the phone systems implementation process, including: Developing a successful process flowchart Defining the business requirements Selecting a system and vendor And much more! Learn how to select, implement and test your new phone system from scratch!

Tags : communication structure, process flowchart, business requirements, phone system, telecom
By:     Published Date: Dec 18, 2014

In average, businesses change or update their phone systems only once every seven years! As such, a phone system is a long-term investment and because of the interactive nature of today’s businesses, one that is fundamental to the operational strategy of the company. It is extremely important that companies spend a lot of time to investigate the potential options and deliberate over the right questions to ask, in order to shortlist the best vendors and platforms. Our new checklist reviews the important factors to consider before choosing a vendor and commencing deployment, including: Defining the scope Shortlisting vendors Pre-deployment revisions And much more! Get this Buyer's Checklist!

Tags : phone system, operational strategy, deployment, factors, vendors, telecom
By: LogMeIn     Published Date: Jul 18, 2014

A Case Study on Sling Media and its experience of LogMeIn Rescue

Tags : logmein, rescue, sling media, rescue case study, customer support, customer support reporting, call center management, call center software
By: IBM     Published Date: Apr 22, 2015

To build a great mobile app, you need the right skills, tools, and support. That’s why many companies are turning to integrated and collaborative mobile application development environments that let them meet business needs and exceed customer expectations.

Tags : ibm, mobile application, app, build, integration, collaboration, development, software development
By: Comcast Business     Published Date: Mar 24, 2015

The introduction of bandwidth-intensive learning applications, including video and peer-to-peer applications in teaching has fundamentally transformed the way teachers teach and students learn. The federal E-rate program has forever changed the technology landscape of school districts and libraries in the United States. Receiving funding is not guaranteed, and following the E-rate process and procedures is critical – especially when thousands, even millions, of dollars are at stake for your district. The rewards that new, education-specific cutting edge education applications deliver to the classroom far outweigh the effort required to participate in the program. This paper briefly examines the promise of new, education-specific applications, the advanced network services that enable them, and the role of the E-rate program.

Tags : application-enabled learning, education, funding, bandwith, education applications, e-rate program, networking, it management
By: Epicor     Published Date: Mar 19, 2015

Collaboration is an essential element of successful businesses. Yet according to an Aberdeen ERP Benchmark survey, many businesses struggle to support true collaboration across their organizations. More ERP vendors are adding social ERP to their offerings, making collaboration easier and more fun for employees.

Tags : collaboration, business growth, erp, business success, enterprise applications, telecom
By: Epicor     Published Date: Mar 19, 2015

In this increasingly competitive environment, the ERP deployment choice is a significant advantage for companies seeking an agile response to constantly changing and often-volatile market conditions. In particular, cloud-based ERP systems are increasingly seen as an effective means for companies to economically deploy new ERP or expand IT operations as their commercial reach broadens globally.

Tags : erp deployment, cloud-based erp systems, it operations, commercial reach, it management, enterprise applications, telecom
By: Plantronics     Published Date: Mar 09, 2015

This Guide takes you through the three pillars of SoundScaping and shows you how to optimise smarter working by applying the Acoustic Intelligence Framework.

Tags : acoustic intelligence, soundscaping, smarter working, acoustic intelligence framework, acoustic challenges, smarter working environment, bluetooth, mobile workers
By: Schneider Electric     Published Date: Mar 03, 2015

This paper explains how to plan for VoIP power and cooling needs, and describes simple, fast, reliable, and cost effective strategies for upgrading old facilities and building new facilities.

Tags : voip power and cooling needs, building new facilities, upgrading old facilities, ip telephony applications, telecom, design and facilities, power and cooling
By:     Published Date: Mar 03, 2015

Learn how to set new standards in capability for your cloud-based call centers and see how you can make your call center more efficient, get a greater return on investment, and most importantly, make your clients happier.

Tags : cloud-based, call centers, customer churn, performance, telecom
By:     Published Date: Mar 03, 2015

Learn how to prepare a business case for a contact center and see the five reasons that you should use to persuade financial decision makers in your organization that a contact center is a project that they must approve.

Tags : contact center, cost benefit, data, customer satisfaction, telecom
By:     Published Date: Mar 03, 2015

Learn how to choose the best system for your organization and find out the major differences between a contact center & a call center based off your businesses needs.

Tags : contact center, call center, systems, telecom
By: Polycom     Published Date: Feb 25, 2015

Becoming a strategic trusted advisor and leading business transformation are some of the ways to ensure that IT leaders will become increasingly relevant and contribute to the work of corporate executive boards.

Tags : business, video, conference, multicultural, meetings, communication, cio, digital
By: Polycom     Published Date: Feb 25, 2015

Video is already being utilized in most enterprises to some extent. The era of pervasive video has arrived, and with it the need to manage video holistically across the enterprise and throughout its lifecycle. Developing a proper strategy for management and governance can yield a competitive advantage especially when it is focused on key business outcomes.

Tags : polycom, ecm, video, content, platform, vcm, corporate communications, content marketing
By: Polycom     Published Date: Feb 25, 2015

AOL's wide-open, work-the-way-you-want approach seems perfectly suited to a company where staffers defy distance by overcoming more than miles. "Distance obviously is going to separate you and your colleagues, but flexibility is really what's going to bring it all together." AOL has identified Polycom collaboration as one of the top three mission-critical tools for the business.

Tags : polycom, aol,, huffington post, collaboration, connectivity, communication, collaborative commerce
By: Polycom     Published Date: Feb 25, 2015

Defy distance and get the most our of international business video conferences. This guide provides discussion about cultural differences encountered when conducting business across borders and cultures. Following are some practical hints and tips for how to make your video conference a successful communication channel for effective business meetings, anytime.

Tags : business, video, conference, multicultural, meetings, communication, best practices, collaboration
By: Polycom     Published Date: Feb 25, 2015

This report will examine the basic components of the technology, considerations for deploying video conferencing solutions, and will introduce the Polycom® RealPresence® Platform to readers.

Tags : polycom, collaboration, connectivity, communication, deployment, video conferencing, infrastructure, messaging
By: Polycom     Published Date: Feb 25, 2015

The Fortune 100 and 400,000+ customers rely on Polycom to push the greatness of human collaboration forward everyday. For video collaboration to become ubiquitous, systems need to be easy to use and manage. And they need to deliver great experiences across every work environment, from immersive theater to conference room to work and home office to mobile video on a tablet or smartphone.

Tags : polycom, video conferencing, communication, collaboration, solutions, technology, messaging, telecom
By: Polycom     Published Date: Feb 25, 2015

This paper will highlight the key elements companies should look for in a video conferencing system, and offer best-practices recommendations for identifying and working with a video solutions provider.

Tags : polycom, collaboration, connectivity, communication, deployment, video conferencing, infrastructure, user experience
By: Polycom     Published Date: Feb 25, 2015

The workplace is undergoing fundamental changes, with people persistently connected by digital collaboration technologies and an evolving work environment. Understanding these key trends will enable enterprises to prepare for and implement a collaborative workplace.

Tags : polycom, collaboration, connectivity, communication, deployment, video conferencing, infrastructure, user experience
By: Comcast Business     Published Date: Jan 15, 2015

For most small and mid-sized businesses the future is all about growth, and a cloud-based approach to information technology is inherently supportive of growth strategies.

Tags : comcast, technology, business, blueprint, plan, start-up, start, future
By: ShoreTel     Published Date: Jan 12, 2015

Complexity is NOT synonymous with "sophisticated" - that's a myth the suppliers of complexity want you to believe so they can sell you a service to cope with it. Learn how to leverage the power of pure IP, to provide your organization with a brilliantly simple unified communications suite that will drive collaboration and enhance productivity. With ShoreTel, end users take control of all their communication methods (voice, video, IM) – regardless of location (office, home, Starbucks, Tahiti). The definition of office is no longer four walls, a desk and a telephone. Time and place is almost irrelevant now – workforces are demanding total versatility to work smarter, where they want, when they want and on whatever device they choose. Learn more about: • Benefits of collaboration • Avoiding complexity • ShoreTel’s uniquely open architecture • Saving money with the lowest TCO • Improving customer satisfaction

Tags : business communications, unified communications, collaboration, open architecture, lowest tco, customer satisfaction, enterprise applications, telecom
By: ShoreTel     Published Date: Jan 12, 2015

Historically, IT investments were made simply in the interest of increasing competitiveness and with little insight into the hard, fact-based financial case. As organizations worldwide have been forced to tighten belts and slash budgets, management increasingly require financial evidence for sound IT purchases that fully align with business goals and strategies. This webinar defines and describes total cost of ownership - an important metric for assessing and tracking the risks, costs, and benefits of unified communications solutions. TCO breaks down the many factors used to present a solid business case. You'll learn how to develop a solid business case that: • Compares competing solutions on an equal footing • Aligns solutions with business needs • Provides a framework for establishing ongoing budgets • Offers the ability to audit the original business case

Tags : tco, communications, competing solutions, metrics, communication solutions, it management, telecom
By: LogMeIn     Published Date: Jan 12, 2015

This paper briefly covers the relevant trends that are affecting user behavior, and offers new criteria for selecting an audio conferencing solution provider that meets your organization’s needs.

Tags : audio conferencing solutions, logmein joinme, trends affecting user behaviour, mobile computing, mobile data systems, collaborative commerce, mobile marketing, online video marketing
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