Telecom White Papers

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By: Kingpin_ClickSoftware     Published Date: Mar 20, 2014

Learn how leveraging the cloud to optimize field workforce management improves the experiences of your customers while also lowering operational costs.

Tags : cloud, communication, customer services, process visibility, mobile workforce management, application performance management, workforce management, telecom
    
By: Kingpin_ClickSoftware     Published Date: Mar 20, 2014

A white paper on how the customer experience can be improved through the elimination of front office and field workforce communication barriers.

Tags : cloud, communication, customer services, process visibility, mobile workforce management, business integration, business management, workforce management
    
By: LogMeIn     Published Date: Jan 29, 2014

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.

Tags : live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, wireless communications, telecom
    
By: LogMeIn     Published Date: Jan 29, 2014

eMarketer reports on multichannel customer services and provides best practices for building retail loyalty

Tags : multichannel customer services, best practices, customer, customer service, retail, retail loyalty, live chat, social networks
    
By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014

In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conferencing solutions enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.

Tags : lifesize, video conferencing, conferencing, high-quality video conferencing, telecommunications, video, infrastructure, telecom
    
By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014

Video Conferencing Use Cases

Tags : lifesize, video conferencing, video, use cases, video conferencing solution, telecommunications, telecom
    
By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014

Making Video Communications as Easy as a Phone Call. That’s Smart Video

Tags : lifesize, video communications, video conferencing, smartphones, smart video, telecommunications, telecom
    
By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014

LifeSize Evaluates Room-Based Video Conferencing Systems

Tags : lifesize, video conferencing, telecommunications, logistic planning, communication, telecom
    
By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014

This document is designed to help you understand the things you should consider before making an investment in video conferencing. It will help you think of how video conferencing could affect your business processes, why compatibility matters, the steps you should take to ensure its adoption and more.

Tags : lifesize, video conferencing, communication, hd video functionality, telecom
    
By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014

7 Cool Uses for Video Streaming and Recording

Tags : lifesize, video streaming, video conferencing, hd streaming, audio call, mobile software, telecom
    
By: Noction     Published Date: Jan 09, 2014

Service Providers have unique networking challenges as compared to other environments. Factor, differentiating Service Provider`s network from others, is the requirement for 100% uptime. The network stability is crucial to their customers’ business and is, therefore, intolerant to disruptions or outages, which may damage the company`s reputation and market position, or even affect it irreversibly. Downtime risks can no longer be mitigated by simply over-engineering the network, but rather deploying network optimization solutions, based on the intelligent monitoring and automated response, versus manual network troubleshooting and brute force time spending.

Tags : network performance, congestion, outages, downtime, hosting, bgp, router, ip network
    
By: Genesys     Published Date: Dec 11, 2013

Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.

Tags : wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying
    
By: Genesys     Published Date: Dec 11, 2013

Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.

Tags : automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco
    
By: IBM     Published Date: Oct 24, 2013

This analyst report provides guidelines for how to plan an effective Enterprise Asset Management strategy, including maturity levels, processes, and technologies in context of IT Asset Management advances.

Tags : enterprise asset management, maturity levels, processes, it asset management, asset management, service, inventory, procurement
    
By: Plantronics     Published Date: Oct 18, 2013

Wireless technology surrounds us — in the workplace, at home, and many places in between. Mobile phones, WiFi networks, wireless computer accessories, and cordless phones all use radio transmissions for wireless communication. Even devices not used for communication, such as microwave ovens and lighting systems, emit radio frequency energy that can impact wireless devices. In this crowded radio environment, two technologies have emerged as the standard for wireless voice communication in UC and enterprise applications.

Tags : plantronics, audio device technology, wireless technology, digital telecommunications, wireless headset success, influence deployment, analogue modulation, business conversations
    
By: Plantronics     Published Date: Oct 18, 2013

Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working. Plantronics and our partners provide a comprehensive set of tools to help organisation transform their workspace. Plantronics Audio devices and software are essential tools in the new Simply Smarter Office.

Tags : plantronics, communications experience, smarter working, working off-site, productive virtual collaboration, f2f encounters, reduce attrition, optimal working environment
    
By: Plantronics     Published Date: Oct 18, 2013

Voice is at the heart of enterprise collaboration. Plantronics provides a comprehensive portfolio of audio devices for the mobile professional delivering superb call clarity working anywhere. Advanced Smart Sensor Technology and Software deliver a superior user experience. InstantMeeting software allows for easy, one-touch joining of audio conference calls

Tags : plantronics, effectively collaborating, virtual collaboration, mobile working, accurate presence status, simply smarter mobile, wireless calls, enterprise collaboration
    
By: Plantronics     Published Date: Oct 18, 2013

In the business world, the convergence of voice and data – as well as video and mobility – has evolved into unified communications, an enabler that is difficult to pigeonhole. Encompassing voice, data, video, mobility, and more, it can be located on site or it can be delivered/hosted from the “cloud”. Most important, UC ensures that information is available and people are reachable anytime, anywhere on almost any device of their choosing.

Tags : plantronics, uc solutions, end-users, communication integration, communication tools, collaborative processes, telecommuters, successful implementations
    
By: Plantronics     Published Date: Oct 18, 2013

Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.

Tags : plantronics, communications experience, smarter working, working off-site, productive virtual collaboration, f2f encounters, reduce attrition, optimal working environment
    
By: IBM     Published Date: Oct 10, 2013

To better understand the value that firms are deriving from Unified Communications (UC), the status of its adoption, and the barriers to full implementation, IBM engaged Forrester Consulting to survey network and telecom buyers and reflect upon existing research. Data from this survey, combined with existing research and insights, yields a picture of UC deployment and decision-making in enterprises.

Tags : mobility, business outcomes, unified communications, business communications, ibm, uc deployment, enterprises, research and insight
    
By: IBM     Published Date: Oct 10, 2013

The ubiquity of mobile devices is transforming the ways that business gets done in today’s world. IBM has the services that can help go beyond supporting devices to achieve a flexible, powerful mobile enterprise.

Tags : mobile, mobile enterprise, mobile environment, security, mobile security, mobile device, wireless, mobile strategy
    
By: IBM     Published Date: Oct 10, 2013

Mobile devices, including smartphones and tablets, enable increasing numbers of employees to work "anywhere, anytime."The security of enterprise data is a key concern, particularly on mobile devices that are easily lost or stolen. The security risk is further heightened by the proliferation of employee-owned mobile devices in many enterprises. Employees will almost always take the path of least resistance in leveraging mobile devices for business purposes, which may lead to unsafe computing practices. A clearly documented and enforceable mobile security policy is critical to reducing the risk of data loss.

Tags : mobile, mobile enterprise, mobile environment, security, mobile security, mobile device, wireless, mobile strategy
    
By: IBM     Published Date: Oct 10, 2013

As your employees bring their own smartphones and tablets to the workplace, you need to create a flexible mobile environment that allows personally owned and corporate-issued devices to co-exist. IBM Mobile Enterprise Services for managed mobility is designed to help reduce the complexity that comes with multiple mobile platforms. IBM recently commissioned Forrester Consulting to examine the total economic impact and potential return on investment that companies realized by engaging IBM to implement a “bring your own device” program. In this report, you’ll learn how these companies: Increased employee productivity and satisfaction; expanded revenues from improved sales mobility, and decreased replacement, mobility infrastructure and support costs.

Tags : managed mobility, byod, michelle evangelista, bring your own device, mobile, flexible, mobile environment, ibm mobile enterprise services
    
By: IBM     Published Date: Oct 10, 2013

e IBM journey toward unified communications for mobile and social collaboration. Many of today's innovations are driven by the consumer marketplace, and the workplace is no exception. As consumers, we are very familiar with new ways for people to find each other, keepin touch, share ideas and be mobile, getting information from many place. As employees, we would like to apply these consumer capabilities to our work - seamlessly and on a global basis - to make us more productive and effective with business colleagues, clients and business partners. This white paper discusses IBMs infrastructure transformation over the first 12 years, summary value proposition, and volution in supporting mobile devices and BYOD.

Tags : collaboration, infrastructure, mobile, social, communication system, unification, mobile collaboration, social collaboration
    
By: GoToMeeting     Published Date: Oct 08, 2013

Online meetings are like cars – they are everywhere nowadays, but not everyone knows how to drive them effectively. The best way to get better at online meetings is to participate in more of them. This brief by Gihan Perera, founder of First Step Communications, provides 10 practical tips for keeping control of your online meetings.

Tags : meetings, control, online meetings, management, productivity, video conferencing, employee performance, project management
    
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