Consulting

To be successful, BPA must start with clear business objectives, must focus on strategy as well as people and technology, and should support "quick win" goals and continuous improvement initiatives alike.

DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.

Read how taking five straightforward steps to BPA planning can root out inefficiencies to improve key processes and give your business a clear competitive advantage.

Follow 10 best practices from industry leader CFI Group, and your surveys will produce the precise feedback data your contact center needs to improve satisfaction drivers and, ultimately, the service experience for every customer.

This study illustrates the financial impact of adopting a single-vendor approach for providing the latest collaboration tools while centralizing the messaging environment for lower-cost IT administration.

Better Margins at a Fraction of the Cost.

This white paper is structured so that each page is its own "mini-white-paper" but each is also part of a total look at better structuring requirements documents, processes and content completeness. At the end of this paper is a one page "tear-out" summary which is both a shortened distillation of the content, and a diagnostic tool to start a peer discussion on your organization's performance.

Before your company launches its next package selection, implementation or upgrade, make sure you don’t cripple the project from the start by failing to identify your requirements – the number one reason that projects spin out of control. This white paper summarizes some of the key lessons we have learned through our industry-leading requirements definition practice.

The later in the system development life-cycle that major errors are discovered the more expensive it is to fix them. But the earliest stages of the systems development lifecycle (SDLC) are most often the least consistently executed. This paper describes a methodology that brings the early stages of the SDLC up to a high level of maturity: consistent, proven, and optimized for success. 

Great Requirements are Free is a new idea in webcasts: It recognizes that everyone from executive to analysts are busy and can’t always free up the time to view a forty-five minutes to one hour session during the day. Micro casts are short, hard-hitting, and informative sound-bites on critical issues. We guarantee it will be a productive 10 minutes in your day.

Nearly three out of every four companies have low requirements maturity and achieve the business objectives of their projects only 54% of the time. Low requirements maturity undermines every major measure of development efficiency and simply leads to poor project results.

Great requirements are free! Everybody understands that requirements are important, but most do not internalize that fact and take action. In this fast-paced 8 minute video microcast you will find out that great requirements definition and management can dramatically reduce the cost of projects while greatly increasing the likelihood of success.

Requirements excellence cannot be achieved without first understanding the critical capabilities of requirements maturity, and recognizing your organizations strengths and weaknesses. In order to develop a focused plan of attack, it is necessary to assess your requirements practice in each of six areas: process, technology, staff competency, organization, techniques, and deliverables. You will then be armed with the information you need to identify key improvement opportunities, recognize organizational strengths, and form concrete goals for action.

Requirements quality is tangible. This hard-hitting 10 minute video microcast presents the concrete rules that will allow you to quickly assess a requirements document and determine if it will likely lead to an effective implementation.

Requirements quality is tangible. It is possible to look at the specific characteristics of requirements documentation and determine if it is sufficiently clear, accurate and complete to lead to a successful project. Since flawed requirements trigger about 70% of all project failures,1 this paper will present some hard and fast rules for looking at requirements documents, in any format, and being able to determine if they are reasonably well constructed. It will outline the key points to look for in a requirements document, and why this can save a company hundreds of thousands of dollars. Finally, it will offer five straightforward questions to address when evaluating requirements quality. The paper is not intended to be a full audit of requirements, but rather act as a guide and checklist for evaluation.

Find the path to success in business requirements definition and management. Technology pervades almost every aspect of corporate competitiveness from customer experience to the products and services offered. Companies that do a poor job at requirements definition and management have trouble communicating needs between the business and technology operations. This inability to clearly and efficiently communicate business needs will eventually show up in the fiscal results of even the largest publicly traded companies.

If your organization is not predictably successful in technology projects, there is likely an issue in requirements. CIO?s must take action and own requirements maturity improvement. CIOs are in the best position to sell requirements maturity improvement to the organization and can greatly help the process by effectively communicating required actions, and ensuring a suitable resources allocation. There are 6 things your CIO needs to know to help him/her in their role of requirements change advocate.

Want a standard IT platform that delivers network optimization and virtualization to the branch office? This Forrester report discusses why WAN optimization is the best way to gain better performance and cost savings for your business.

Psomas is a leading consulting engineering firm offering services for private companies and government agencies in the water transportation and land development markets. As a high-growth firm, Psomas needed to accelerate application performance to accommodate a changing set of demands from the business as well as employees. They needed to overcome frustrating delays that were hindering project collaboration and work sharing, avoid mishaps with miscommunication among employees, and at the same time deploy technology that could keep up with their pace of growth. After considering bandwidth upgrades and point products, Psomas decided to go with the Riverbed Steelhead solution. With Riverbed Steelhead products deployed worldwide, their employees can now share work and leverage resources wherever they happen to be.

A commissioned Forrester study on Web security requirements and trends. across small and medium-size businesses (SMBs) and enterprises.

A virtualized data center is a more nimble, responsive, and efficient data center. This report discusses the trend towards x86 virtualization and customer benefits, and examines how (in defiance of conventional wisdom) SMB customers have been embracing – and benefiting from – x86 virtualization at about the same rate as larger enterprises.

Read a commissioned study conducted by Forrester Consulting. This study features a detailed business case illustrating the financial impact of CIB Bank's experience in implementing ITM and ITCAM. CIB has over 700,000 customers, an extensive network of 140 branch offices, and over HUF28.2 billion in annual revenue.

In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.

This paper is intended for people who will be proposing solutions, providing installation services or consulting, and who may be assisting in deploying Office SharePoint Server 2007 solutions accessed over a Wide Area Network (WAN). It will also be of interest to IT professionals who may be deploying and/or managing such Office SharePoint Server 2007 solutions.

Identify a strategic entry point for data center transformation to achieve facilities that are scalable, modular, energy-efficient, and continuously available.