Voice Over IP

Our latest Fall 2010 edition of the chart also compares PBX and Business VoIP systems side by side so you can make an educated comparison of your options. This analysis is prepared in an easy to view Excel spreadsheet.

This makes it crucial to thoroughly understand your needs before you buy. Here are seven steps to help in that process.

Comparing IP Based Business Phone Solutions. This report analyses the three leading options, which go by the names of premise, hosted and hybrid-hosted.

Say goodbye to pesky Excel spreadsheets and manage your IP address space automatically with Orion IP Address Manager.

Support managers must work to create a richer support experience for the customer, better measure the impact of that encounter, and then feed that information into the rest of organization. If they are successful, the company as a whole will see the value created by the support center and executives will then be able to rely on the support experience as a competitive differentiator.

Switch to Voice Over IP. Save Up to 60% on Business Phone Service.

To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.

Read why the CaaS offering from Interactive Intelligence delivers a positive ROI from the start.

Read about five migration checkpoints that will make your move to VoIP the right one.

Learn about best practices for monitoring, recording and scoring agents to achieve and substantiate compliance, and more importantly to prevent exorbitant fines.

This document provides a high-level technical description of this platform and illustrates how it can act as the foundation not only for IP communications, but for comprehensive process automation in organizations of all types and sizes.

With things like the SIP communications standard and recommended bandwidth and Quality of Service (QoS) measurements for IP networks, organizations can establish an effective baseline for their VoIP solution deployment - and for the best possible system and network performance once their solution is in place.

Read how CCM is most valuable when insurers take a holistic approach, which allows them to create enterprise-wide flows of information from all voice and data communications, and generate structured as well as unstructured data via a wide range of channels.

You should have an answer every question you have and provide business terms that you feel comfortable with. Here are 8 questions to ask phone system vendors before you agree to purchase.

Based on in-depth interviews with Web conferencing users, this new Wainhouse Research white paper explores the value of Web conferencing for catalyzing team interaction and collaboration.

This new white paper examines the key challenges remote developers and teams face while exploring the advantages of leveraging an online collaboration solution to instantly connect, eliminate travel and expedite projects.

This white paper list the ten biggest concerns surrounding any VoIP business telephone purchase, and suggested ways in which you can deal with them.

This PBX Buyers guide explores the benefits of a PBX based phone system over the other phone systems in the market. Understand key advantages, considerations and deployment steps as you decide on a phone system for your business. See a list of features PBX offers and compare them to your other options.

Easily compare 27 Business Phone Systems in over 25 product categories.  Quickly see differences between brands like Nortel, Mitel, Cisco, Avaya, 8x8, Toshiba, etc.

Understand the different VoIP phone system technologies, the differences between the VoIP phone system brands, and the detailed steps buyer must take to insure a successful business VoIP implementation.

Hosted VoIP vs. VoIP PBX: Which is Better for Your Business? This discerning white paper compares the merits of a Hosted VoIP phone system solution to a VoIP PBX phone solution.

Join us on September 23rd at 10:00 am PT to learn how to drive collaboration efficiency across your organization. Polycom's latest breakthrough technology, H.264 High Profile, enables you to reduce cost, accelerate ROI, and increase efficiency.

With the rise in popularity of hosted VoIP options, you can be up and running (and saving money) in just a few hours, without having to install any costly equipment.

Choosing an ERP solution is all about understanding which vendor configuration delivers the most benefit for your business. We have the playbook. From basics like financial and HR management to advanced features like Business Intelligence components, the ERP Buyer's Guide from Focus Research is a must-read for today's enterprise companies. An ERP implementation has the potential to go wrong if you haven't fully evaluated: * Your company's business processes and associated metrics * Specific ERP feature requirements necessary for your business * The breadth of offerings available in the ERP landscape Our ERP Buyer's Guide contains detailed research and data collected from the top ERP vendors. They have compiled the details to enable you to know what to look for in a ERP package, the benefits it should bring to your company and what you need to know before you commit to a solution.

ERP has evolved! The 2010 line-up features advancements across the board. What's the latest from Oracle, SAP, Sage and Epicor? Which solution delivers the best options for your business? Turn to Focus for the facts. Download our brand new ERP Comparison Guide to evaluate the top 17 ERP solutions -- in-depth, in a flash.